Outdoor pool

Reviews of Viva Sunrise

4 out of 5
Viva Sunrise
Avinguda De Mexic, S/N, Alcúdia, Balearic Islands

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 256 reviews" "
Rating 8 - Good. 105 out of 256 reviews" "
Rating 6 - Okay. 23 out of 256 reviews" "
Rating 4 - Poor. 5 out of 256 reviews" "
Rating 2 - Terrible. 2 out of 256 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Great hotel, good location within walking distance of the port, old town etc. Didnt use any of the amenities, but would definitely return.
Stayed 4 nights in May 2022
Response from VIVA Sunrise Staff on May 22, 2022
Dear Guest, Thank you very much for taking a few minutes of your time and give us such a great feedback. We are really pleased you had a good stay at VIVA Sunrise and we hope to welcoming you back again. Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Oct 2019

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place
Attractive hotel looks and smells spotlessly clean Friendly and accommodating staff Great kids activities, kids disco and evening entertainment - the movie quiz and african acrobatics show were such great fun! Good range of food and cocktails on all inclusive with themed buffets in evening and al a carte for lunch. Breakfast lovely 10 min walk from gorgeous beach
Stayed 9 nights in Oct 2019

8/10 Good

Ling, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They had good service. Upgraded us because of circumstance. Would recommend.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel room was ok, have been in better 4 stars. Wouldn’t class this as that
Stayed 4 nights in Oct 2019
Response from General Manager on Oct 21, 2019
Dear guest, We’d like to thank you for dedicating time on commenting your recent visit to our premises. Comments like yours help us improve our services by bringing us close to the experiences of our customers. Your comments/suggestions will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Stayed 7 nights in Oct 2019
Response from General Manager on Oct 21, 2019
Dear guest, We’d like to thank you for dedicating time on rating your recent visit to our premises. Comments like yours help us improve our services by bringing us close to the experiences of our customers. Your valuation will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, the hotel was very clean, well organised, and very conveniently located, only 10mins from the beach, 20mins from the port, and a nice walk to the old town. The evening entertainment was varied and enjoyed by all every night.
Stayed 6 nights in Oct 2019
Response from General Manager on Oct 21, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings/comments/suggestions will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property has a a large swimming pool and an inflatable pool. Plus other kids pools. The room were large clean and comfortable. We had the ability to prepare and eat food in our room but the catering on site is excellent having sampled their breakfast buffet on the first day.
Stayed 5 nights in Oct 2019
Response from General Manager on Oct 21, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings/comments/suggestions will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and pool
We loved our stay. Close to the beach, and such a fun pool for kids there.
Stayed 6 nights in Sep 2019
Response from General Manager on Oct 21, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings/comments/suggestions will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from General Manager on Oct 21, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings/comments/suggestions will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was varied and plentiful and the staff very friendly. The rooms were thoroughly cleaned every day. We will been returning here again in the future
Stayed 7 nights in Sep 2019
Response from General Manager on Sep 20, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your comments will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from General Manager on Sep 20, 2019
Dear guest, We’d like to thank you for dedicating time on rating your recent visit to our premises. Comments like yours help us improve our services by bringing us close to the experiences of our customers. Your valuation will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff all very attentive and seemed very happy. Al a carte lunch was good and plenty of choice. Buffet got a bit repetitive but that’s standard with all inclusive. Rooms spacious and beds comfortable. Showers powerful. Would have liked a bath for the kids. Overall lovely stay. Didn’t really venture out but beach was nice.
Stayed 7 nights in Aug 2019
Response from General Manager on Aug 22, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your comments will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great family holiday at the Viva Sunrise. Exceptional service, friendly staff and comfortable accommodation. Excellent facilities and entertainment for all the family. Will look to return in the future.
Stayed 10 nights in Aug 2019
Response from General Manager on Sep 9, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your comments will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

10/10 Excellent

PETERRHODES, Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. The private terrace was fantastic and being able to jump in the private jacuzzi was amazing as very hot and really helped. Air conditioning very effective. Front of house team were really welcoming and topped off a great stay.
Stayed 3 nights in Jul 2019
Response from General Manager on Jul 31, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your comments will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are very pleased that you and your family have felt comfortable in our facilities. How nice that the room was to your liking. As you say it has all the necessary facilities to spend a beautiful holiday. We are also very happy to highlight the treatment received by our colleagues, since at Viva Sunrise we try to establish a close, professional and personalized treatment with all our guests to make them feel at home. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
The whole thing was not impressive at all , all inclusive was 3 meals ,had better and as for the food the same the whole week we were there and not very appetising at all
Stayed 7 nights in Jul 2019
Response from General Manager on Jul 29, 2019
Dear guest, We’d like to thank you for dedicating time on commenting your recent visit to our premises. Comments like yours help us improve our services by bringing us close to the experiences of our customers. Nevertheless, in this occasion we feel deeply sorry we did not make you comfortable during your stay It must be stressed that our customer’s health and wellbeing is our priority. Our sanitation and safety routines are strict and we constantly review our quality control protocols. In consequence, we will study your complaint/suggestion and will appraise the weak points you highlight. We honestly wish you give us a new opportunity in the future to enhance your experience with us and prove you our commitment towards our customers’ satisfaction. Again, receive our most sincere apologies on your deceiving experience and be reassured that your opinion matters. With kind regards, VIVA Sunrise team.

4/10 Poor

Verified traveler

Disliked: Amenities
Stayed 7 nights in Jun 2019

10/10 Excellent

Darren, Northwich

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel was very clean and the amenities and activities on offer for kids were amazing! My 7 year old son had the best time ever. Close proximity to the main road but far enough away to be quiet and relaxed. Would recommend to anyone with kids, a fantastic hotel, I will definitely be returning next year.
Stayed 7 nights in May 2019
Response from Viva Sunrise team. on Jun 11, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good views near the canals. Friendly staff.
Stayed 3 nights in May 2019
Response from General Manager on Jun 4, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from VIVA Sunrise team on Jun 4, 2019
Dear guest, Thank you for sharing your opinion about Viva Sunrise. We hope to see you soon. VIVA Sunrise team

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bike friendly hotel
Great experience at this bike friendly hotel. I had a studio, which was bigger than I expected, with nice bathroom + kitchen area. Staff very helpful. All cool taking bike into room, plus there is a bike workshop with tools.
Stayed 3 nights in Apr 2019
Response from VIVA Sunrise team. on Jun 4, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your comments will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff and very clean. Also modern. Perfect for families of younger children.
Stayed 3 nights in Apr 2019
Response from VIVA Sunrise team on Jun 4, 2019
Dear guest, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings/comments/suggestions will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, VIVA Sunrise team.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, spotless clean all round, fantastic breakfast. We did have children but there was alot activities for kids and adults too .We liked the location, had a very good experience overall and would recommend the hotel. General area outside facility need more maintenance and looking after i.e. broken footpaths and weeds.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Decent stay but better 4* elsewhere
Above average hotel but not quite 4* standard, except the food which was excellent. Hotel rating overall 3.5 out of 5.
Stayed 10 nights in Aug 2018
Response from Viva Sunrise team. on Sep 12, 2018
Dear A Traveller, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings and comments will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Viva sunrise 2018
Good hotell. A bit worn down but clean. They try to get rid of the ”put diwn your towel early in the morning to get a sunbed” problem but have not succeded perfectly.
Stayed 14 nights in Jul 2018
Response from Hotel Manager on Jul 31, 2018
Dear A Traveller, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings and comments will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, Viva Sunrise team.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from VIVA Sunrise on Aug 7, 2018
Dear Katrina, We’d like to thank you for dedicating time on rating your recent visit to our premises. Comments like yours help us improve our services by bringing us close to the experiences of our customers. Your valuation will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. With compliments, Viva Sunrise team.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Family holiday
Nice family hotel. Generally really good but air con in room was poor and staff did not inform us of high chair rental costs until we were checking out. It was €4 per day for an ikea high chair without the table attachment which is only around £9 to buy so seems quite steep but overall not a big cost and this wasn't really an issue. It was more the communication of the costs. When we questioned the cost on check out the staff member was unfriendly and just said it tells you on their website all costs and that's the way it is. We had asked for the high chair on day 2 and were provided it with no mention of costs so would not expect we would have to look up costs on their website whilst on our holiday. Other than that, everything else was generally good.
Response from Viva Sunrise team on May 22, 2018
Dear A Traveller, We’d like to thank you for dedicating time on commenting your recent visit to our premises. Comments like yours help us improve our services by bringing us close to the experiences of our customers. Your greetings and comments will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. With compliments,

10/10 Excellent

Ashleigh, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great views a must stay!
From the minute we arrived the hotel was beautiful so clean, the staff very fast at checking you in and very helpful. Our room over looked the canal it wasn’t in the sun but it was absolutely beautiful very clean and the views were stunning. If you want a sunny apartment pay the extra for a view over looking the pool.But these could be noisy. Rooms were well equipped with all you needed and an amazing shower! Cleaned everyday by very friendly maids- overall fantastic family hotel pools were great and we will definitely be back.
Stayed 7 nights in Mar 2018
Response from Hotel Manager on May 28, 2018
Dear Ashleigh, Thank you very much indeed for your comment. We are honoured to receive such a delightful opinion on our hotel. Your greetings will be certainly sent to our staff. Caring customers like you make our daily effort be rewarded. We are looking forward to hosting you again in the future. With compliments, Viva Sunrise team.

10/10 Excellent

Kat, Glastonbury, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous, and amazing food!
We got transferred from Viva Sunrise to Viva Blue & Spa, so this review is for the latter, run by the same company. We were impressed with the excellent facilities, manicured gardens, beautiful views from some windows and the delightful and lovely staff. It's a very large complex, suited to all ages, has great pools and a gym, bikes, yoga and games for young and old. The apartment was comfortable and very clean, The food was brilliant, due to an admin mess up with our booking we were kindly offered free breakfast buffet each day. 5 different types of honey, 6 different types of non-dairy milk alternatives should say it all.... meat, fish, veggie and vegan options, brilliant coffee, fresh fruit - really could not fault this unbelieavably lavish and high quality buffet. We have never stayed in a 'resort' before, did not expect much, were pleasantly surprised. 10/10!
Stayed 6 nights in Feb 2018

10/10 Excellent

james, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern spacious
We stayed in a premiere apartment. Brilliant for a family. Kitchenette helped us do some self catering and also going out for dinner. Beds v comfortable.
Stayed 4 nights in Feb 2018

10/10 Excellent

Mr Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and nice area
Beautiful hotel, area a little quiet but it was end of season.
Stayed 6 nights in Oct 2017

10/10 Excellent

Grant, blackwood caerphilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This hotel has everything stayed at this hotel from 27oct 2017 till 2nov 2017 stayed in royal room on 5th floor excellent
Stayed 6 nights in Oct 2017

8/10 Good

ann, london

Liked: Property conditions & facilities
Disliked: Cleanliness
nice area, close to beach. hour drive from airport
arrived at night, no problem with late check in. welcome water and wine with fruits.pretty clean apartment. lovely balcony with pretty view. great place for kids.
Stayed 7 nights in Oct 2017

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for cycling. Good hotel
Excellent bike hire and cycling facilities. Comfortable hotel. Good value. Great location for cycling.
Stayed 4 nights in Oct 2017

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great hotel
Had an amazing time with my wife and two children. The pool is great for the children to play in without worry of the drifting out of their depth. The hotel is beautifully furnished and our room was kept very clean. On a slight negative service could be a little slow from the waiters but not so much as to spoil the holiday.
Stayed 5 nights in Oct 2017

10/10 Excellent

L and L, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Stunning hotel, with the most amazing pool area, and in a fairly central location too. Plenty of shops, bars and restaurants nearby too.
Stayed 7 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good kitchenette
Cooking facilities in room very good and room size good. Would have been nice to advise that beach towels are provided to save having to take our own.
Stayed 7 nights in Sep 2017

4/10 Poor

Hugh, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not what we expected
This place is great for kids (the main reason why we booked it) and has good size rooms. Food is ok too and the overworked staff reasonably friendly. But that's where it ends. Not on the beach but a fairly drab bit of real estate a few blocks in on a dismal tourist strip and packed to the rafters with package holiday folk this is a pretty depressing place if you are not used to all-inclusives, which we aren't. And half the rooms (all those on the pool side) suffer from noise from the "entertainment" (to 10.15pm) and/or the v noisy aircon shaft. Reception conned us into an "upgrade" poolside on arrival, which turned out to be a ruse to free up our original room for one of many guests looking to change side - I've had rude reception staff before but never staff blatantly trying to trick guests. Not impressive. If you really must go to an all-inclusive (and no reason at all in Mallorca which has lovely hotels and villas) my advice would be at the very least pick one of the dozens actually on the beach - you feel less hemmed in, the crowds round the pool would be thinner as some would be on the sea, and your room view wouldn't be an ugly apartment block. Sorry not to be with the pack on this - busily so agree with reviewers on expedia etc which is why we booked in the first place.
Stayed 5 nights in Sep 2017

10/10 Excellent

AMANDA, wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location...close to the bars, restaurants and shops just around the corner but still peaceful enough to relax and enjoy. Beautiful large pool with a separate pool area for the kids where there's a pirate boat, slide, etc. There is also a large dry outdoor play area for the kids, nightly entertainment and kids club. Rooms are spotlessly clean and very comfortable. There are cooking facilities in the room...microwave, toaster, kettle,etc. Rooms are cleaned daily (except on a Wednesday). The beach is a 5 minute walk where the sand is white and the water is clear. We will be returning with the grandkids I'm sure!

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rob, Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic visit to the Viva Sunrise hotel
Not long back after visiting the Viva Sunrise hotel. My kids and I returned once again after staying here last year. It is just such a lovely family type hotel. We stayed for 6 nights this year which I think was just perfect for us and from the moment we arrived to the moment we departed, we were always greeted with a friendly smile. I wasn't expecting the room we were given as I had got it for a brilliant price. On arrival the room was twice the size of the room as we had last year and overlooked the entire complex and swimming pool. Simply stunning. For me, it is the Reps who made our holiday. Like last year, they always go out their way to make you feel welcome and have a good laugh with all the guests and try to get everyone involved with the various activities during the day. A special mention to Niko who I don't think gets enough praise. He was a star throughout and my kids both loved him. Keep up the great work Niko! I can imagine how busy it would be in the summer holidays but the Easter holidays was just the right amount of people. Will hopefully be returning in the not so distant future. Thanks for an amazing stay Viva Sunrise. See you soon! :-)
Response from Marta Polti - Hotel Manager on Sep 1, 2017
Dear Rob, It has been a real pleasure to read this excellent review of your recent vacation with us at Viva Sunrise Hotel and we really appreciate that you took the time to write and share it. The fact that we were able again to fulfill your expectations with our service, the beauty and comfort of our hotel is of great importance to us. Your positive review confirms that our attention to detail ensures fantastic holiday experiences for our guests and for that we are most grateful. It is very satisfying for us that you have kept us in your memories and it will be nice to welcome you very soon again, until then we wish you all the best. Kind regards,

10/10 Excellent

Dave, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel - Bargain!
We had a short - 4 day - break at Viva Sunrise and we loved it! Check in was super smooth and the room was clean and well kitted out. The room facilities were superb for the budget price we paid with a kitchenette his and hers bathroom sinks tv balcony and more storage than we needed. There are 3 pools, a paddling pool and 2 deeper but only about 1 metre 20 so no diving etc. We didn't use the restaurant so can't comment. The waiting staff in the bar area were polite and efficient. There were various entertainments and activities available. We would definitely recommend Viva Sunrise and would happily return. The balcony (canal side) faces north so gets no sun.
Response from Hotel Manager on Sep 5, 2017
Dear Dave, It has been a real pleasure to read this excellent review of your recent vacation with us at Viva Sunrise Hotel and we really appreciate that you took the time to write and share it with other travellers. The fact that we were able to fulfill your expectations with our service, the beauty and comfort of our hotel is of great importance to us. Your positive review confirms that our attention to detail ensures fantastic holiday experiences for our guests and for that we are most grateful. It is therefore very satisfying for us that you have kept us in your memories and it will be nice to welcome you back again, until then we wish you all the best. Kind regards, Marta Polti

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The staff were friendly and accommodating to our needs

8/10 Good

Emlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Paul, UK

Disliked: Cleanliness, room comfort
Hugely overrated hotel
We picked this hotel after reading great reviews about it - however we were really disappointed after staying in VivaS unrise last October. If you're going out of season dont expect the same food variety like in high season - it wasn’t nowhere near that, to the point that Chefs were serving the same grilled fish for over a week! Appetizers or sushi if prepared were gone within 30mins of starting a dinner - of course they could not prepare a bit more just a minimum. Hotel is so packed in and claustrophobic that there is no free space at all. Rooms are ok but untidy - cleaners could not bother to sweep the floor, and the stink of urine in the toilet is unforgettable. Be prepared to pay for a pool view side - if you do not want to pay extra be prepared to listen turning delivery lorries at 1am! and bin lorries at 6am!!! Cosant BEEEP BEEEP of reversing lorries. Viva Sunrise never ever...

10/10 Excellent

Magne, Estonia / Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic food
We had a wonderful stay in a nice hotel, very fitting for families (singles or couples without children might feel themselves a bit like landed on the wrong planet??). Children`s fascilities are fine, and staff dealing with children also very good. But what we (the grown ups) liked most of all was still the food...fantastic. Also good space in the room. The hotel is 10 minutes walk from the beach, to walk with children. The only thing I missed was an indoor swimming pool, as it was late October, and the outdoor swimming pool isn't heated.

8/10 Good

Elizabeth, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a relaxing break.