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Reviews of Best Western Plus Park City Malmo

3 out of 5
Best Western Plus Park City Malmo
Sjömansgatan 2, Malmö

Reviews

8.4

Very Good

Rating 10 - Excellent. 418 out of 1002 reviews" "
Rating 8 - Good. 409 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aleksandar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
My stay at the Park Inn by Radisson in Malmö was a refreshing experience, marked by meticulous cleanliness and thoughtful amenities. Nestled in a standard double room, the provision of complimentary coffee and tea, alongside the capability to synchronize my phone with the TV, enhanced the convenience of my stay. The bed, a cocoon of softness, ensured restful nights. While the hotel boasts a gym, my itinerary did not permit its exploration. The morning meal, a significant aspect of any hotel stay, was tasty, albeit with a limited selection. The absence of an espresso machine was noted, with only filter coffee available - a minor hiccup for those who cherish a robust morning brew. Positioned conveniently, a brisk 15-minute walk from the central train station and a mere 20 minutes from Malmö's allurements, the hotel's location was more than satisfactory. The efficiency of service at Park Inn by Radisson Malmö was evident during check-in and check-out - smooth, swift, and hassle-free. Additionally, the provision of complimentary luggage storage and reception-area coffee was a thoughtful gesture. When it comes to pricing, the balance struck between cost and comfort was fair. The hotel’s design exudes a contemporary charm, contributing to the overall pleasing ambiance. While my interaction with the hotel management was limited, and the transport services offered were not utilized, these elements did not diminish the quality of my stay. Suggestions for enhancement include div
Stayed 3 nights in Dec 2023
Response from Team Park Inn on Dec 18, 2023
Dear Aleksandar, A big thank you to you for taking the time to leave all this nice and constructive feedback. We can't thank you enough for all the nice things you say about us and really hope we get the chance to have you as our guest again. We wish you a warm welcome back. Thank you very much for choosing to stay with us. Sincerely, Team Park Inn

10/10 Excellent

Rawan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel is so clean and comfy, everything was so good and the breakfast was really nice had variety of options
Stayed 1 night in Oct 2023
Response from Team Park Inn on Oct 25, 2023
Dear Rawan, Thank you sharing your feedback with us. We are very happy to read that you enjoyed your stay and hope to see you here again soon. Thank you for staying and welcome back. Best Regards, Team Park Inn

10/10 Excellent

Dina, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Sep 2023
Response from Team Park Inn on Oct 18, 2023
Dear Dina, Thank you for sharing your feedback and for staying with us. We would love to welcome you back again soon. Best Regards, Team Park Inn

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel. Clean and spacious room. Good breakfast and well located near the beach. Bus station is located outside the hotel with only 5 min travel to the main station and city center.
Stayed 4 nights in Sep 2023
Response from Team Park Inn on Oct 3, 2023
Dear Amit, Thank you for sharing this feedback with us. We are happy to see that you enjoyed your stay and our location. We look forward to see you again soon. Best Regards, Team Park Inn

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. Parking is a touch confusing and easy to park in the wrong car park but otherwise it’s a great property, spotlessly clean and great facilities
Stayed 2 nights in Sep 2023
Response from Team Park Inn on Sep 18, 2023
Dear Philip, Thank you for sharing your feedback. We are happy that you enjoyed your stay and that you liked our hotel. We hope to see you here again soon. Best Regards, Team Park Inn

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
great location near parks and beaches - all within walking distance. Clean and modern. Decent bed. Super breakfast and they let you make a sandwich for your lunch.
Stayed 1 night in Sep 2023
Response from Team Park Inn on Sep 18, 2023
Dear Richard, Thank you for staying with us. We are very happy to read all your nice feedback and we hope to see you here again soon. Best Regards, Team Park Inn

10/10 Excellent

ChandanA

Stayed 3 nights in Jul 2023

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to access, we caught busses very close by, and enjoyed great walks from the hotel. Good substantial breakfast, friendly & helpful staff - very happy with our choice of hotel!
Stayed 4 nights in Jun 2023
Response from Team Park Inn on Jun 30, 2023
Dear Teresa, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and hope to welcome you back soon. Best Regards, Team Park Inn

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
No complaints. A lovely hotel to stay in Malmö. Clean, comfortable rooms. Fantastic breakfast to suit all tastes.
Stayed 1 night in Jun 2023
Response from Team Park Inn on Jun 16, 2023
Dear Lorraine, Thank you for your lovely feedback, we hope to see you here again soon! Best Regards, Team Park Inn

8/10 Good

Zixin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, please only fix the Wi-Fi issue. Very poor connection. Thank you!
Stayed 3 nights in Jul 2022
Response from Team Park Inn on Jul 26, 2022
Dear Stella, Thank you so much for your feedback. We will do our best to fix the internet connecting shortly. Thank you for staying with us and welcome back! // Team Park Inn

10/10 Excellent

juan

Stayed 6 nights in May 2022

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with a little sea-view on the 5th floor. Friendly waiter who helped us with tea in the reception as he wasnt sure if we had all the amenities on our room.
Stayed 1 night in May 2022

8/10 Good

Linus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Team Park Inn on Dec 13, 2021
Bästa Linus, Stort tack för ditt betyg och varmt välkommen tillbaka.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as ever. Very clean, friendly and service minded. Will stay every time in Malmö.
Stayed 6 nights in Nov 2021
Response from Park Inn Team on Nov 15, 2021
Dear Guest! Thank you so much for your really nice feedback. We will gladly welcome you to us again. Have a nice day!

6/10 Okay

Pia

Traveled with family
Stayed 1 night in Oct 2021
Response from Park Inn Team on Nov 1, 2021
Hej Pia! Tack för 6 av 10.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had problems with my 2nd hotels.com reservation on Saturday morning - it didn’t appear on the website for the hotel. The lady at the front desk, Bahar was extremely helpful and tried her best to solve the problem. She managed to work out a solution with hotels.com regarding my payment. Tusen tack Bahar!
Stayed 3 nights in Oct 2021
Response from Team Park Inn on Oct 26, 2021
Dear David, Im glad to hear that Bahar could help you with your reservation. We will let her know that you are greatful! Hope to see you again.

8/10 Good

Magnus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Park Inn Team on Oct 26, 2021
Tack för 8 av 10!

10/10 Excellent

Mathilda

Stayed 1 night in Oct 2021

8/10 Good

jabbar

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passport lost Staff took care of recovery
The Hotel Staff were AMAZING!!!!! I lost my PassPort, I was beyond upset. The manager came to my room and helped me calm down. The Manager contacted the Taxi that I used and insisted that the driver bring my passport to the hotel. The next morning she took me to the train station because, I had too much luggage to take on the bus… The manager and front desk staff went above and beyond in helping me with this extremely upsetting situation. I HIGHLY recommend staying here…. The staff A+++ Location A++ Bus Stop just outside of hotel. Wonderful Coffee shop Bakery next to hotel. Väster Harmon a great place to walk, relax, eat…. ICA Maxxi {a large grocery store} across the street
Stayed 1 night in Mar 2021

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from General Manager on Aug 1, 2021
Hej Johan Tack för dessa fina poäng och för att ni valde att bo hos oss Välkommen åter

10/10 Excellent

Ekow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

4/10 Poor

Szilveszter, London

Traveled with partner
Disliked: Staff & service
No heating in the room,I ask them twice to fix it and they didn’t do anything.My wife got sick after these days and myself really disappointed ((!
Stayed 3 nights in Oct 2020
Response from Customer care on Nov 28, 2020
Thank you for taking the time to share your detailed feedback. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Your comments will be shared with the hotel management to ensure a similar incident won't reoccur in the future. We hope for another opportunity to make a more favorable impression in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location but not much else
Good location with close to the city. But the breakfast was really poor and there were no shampoo or balsam in the bathroom.
Stayed 2 nights in Sep 2020

8/10 Good

Mads, Copenhagen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in Vestra Hamnen, modern and clean. Good breakfast and nice staff
Stayed 2 nights in Sep 2020

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Pros: The rooms were clean and sound-proof, both of which are very important criteria for me. It’s also a very dog friendly hotel. They only take a fraction of extra payment compared to what other hotels charge. Your dog can access free water and goodies at the entrance. Cons: The service felt a bit “cold”. The breakfast was horrible. If you offer scrambled eggs, offer “real scrambled eggs. This generic industrial prepared egg-liquid has become a bad habit even in kitchens within high” rated hotel chains. It’s disgusting. Generally speaking, it was a very unhealthy breakfast. White bread, sausages, meatballs (where is the meat in them?), black-fried bacon, and fake scrambled eggs. That’s no way to start a day! I ended up with eating a bowl of yoghurt and two medium-boiled eggs with some slices of cucumbers and tomatoes (all the green there was) in the end. A renowned hotel chain like Radisson should be ashamed! In addition to that, the restaurant was closed for the rest of the day. I understand that in times of Corvid-19, things are managed a bit differently. However, there was no information or whatsoever on any booking website that the restaurant is closed! Instead you are sent to one of a few fast-food restaurants nearby. At least be honest and inform your guests about these things before they book, pay, and stay. In summary: Rooms/Pets: YAY Rest: NAY
Stayed 1 night in Sep 2020

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Pros: The rooms were clean and sound-proof, both of which are very important criteria for me. It’s also a very dog friendly hotel. They only take a fraction of extra payment compared to what other hotels charge. Your dog can access free water and goodies at the entrance. Cons: The service felt a bit “cold”. The breakfast was horrible. If you offer scrambled eggs, offer “real scrambled eggs. This generic industrial prepared egg-liquid has become a bad habit even in kitchens within high” rated hotel chains. It’s disgusting. Generally speaking, it was a very unhealthy breakfast. White bread, sausages, meatballs (where is the meat in them?), black-fried bacon, and fake scrambled eggs. That’s no way to start a day! I ended up with eating a bowl of yoghurt and two medium-boiled eggs with some slices of cucumbers and tomatoes (all the green there was) in the end. A renowned hotel chain like Radisson should be ashamed! In addition to that, the restaurant was closed for the rest of the day. I understand that in times of Corvid-19, things are managed a bit differently. However, there was no information or whatsoever on any booking website that the restaurant is closed! Instead you are sent to one of a few fast-food restaurants nearby. At least be honest and inform your guests about these things before they book, pay, and stay. In summary: Rooms/Pets: YAY Rest: NAY
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ood stay, but incompetent staff
Good stay, but horrible staff, first didn't see the right name in the booking, second, gave me the wrong room, i had to go back and fourth many times to get it done properly!!
Stayed 1 night in Jul 2020
Response from Customer Care on Aug 11, 2020
Thank you for posting a review. We are sorry to learn that you were not gratified with your stay due to the room you got and the level of service you received from the staff at that time. Certainly, this is not the kind of experience we would want you to have. Your feedback will be forwarded to the hotel management to ensure overall quality are up to brand standards. It is our hope that you will consider returning to stay with us again, so that we may have the opportunity to offer you an experience that is nothing less than excellent.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Deniz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair Stay but won't come back
Ok the good things, room is clean and modern, the bathroom is brilliant and the views are ok however not as good as was expected from the description. Location is close to bus stops. Breakfast is good in the mornings and staff in the restaurant are brilliant! Food in the evenings is also extremely good and I can't fault the waiters they are fantastic. Most reception staff are also friendly and helpful. The bad things, there is NO WIFI in the rooms.. despite what it says, not even wired ethernet works. Having asked about it they are aware but they don't seem at all bothered about fixing it. This was a main reason for choosing the hotel. The room temperature isn't controlled from the room even though there is a thermostat. It's too hot at night whilst sleeping and cold in the afternoon when the think everyone is out. As there is nothing to do in Malmo we spent a lot of time in the room. There is nowhere to put your clothes other than an open hanging rail. With the spider problem in the summer this would be a nightmare. There is one member of staff on reception who makes you feel very unwelcome, and anything you ask seems to have an immediate no attached to it. Everyone else is helpful and smiles. She seemed to be on mostly in the mornings between 17th and 24th February. The hotel is in a location ideal for business but terrible for tourists.
Stayed 7 nights in Feb 2020

10/10 Excellent

J, Amsterdam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, modern hotel, many things in walking distance, bike rental reasonable
Stayed 3 nights in Feb 2020

10/10 Excellent

Nermin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Cornel, Malmo, Sweden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quite, good breakfast, near public transportation, across the street big supermarket.
Stayed 14 nights in Jan 2020

8/10 Good

Omar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is near the central station,silent and cleaning and a nice matras.
Stayed 2 nights in Jan 2020

8/10 Good

George, Thessaloniki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Only minus was the temperature of the room. It was kind of low.
Stayed 4 nights in Dec 2019

6/10 Okay

Nidal

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2019

8/10 Good

Colin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Its not in the city centre
impressed with the quality compared to the price paid. I would say if it was more central, I would stay here more often. For those readers from the UK - this is easily at least equal to Premier Inn but with a Scandinavian feel
Stayed 1 night in Dec 2019

10/10 Excellent

ALEC P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Lovely Hotel, spacious, clean and aesthetically pleasing. Bed very comfortable and breakfast was a good standard and plentiful. Short walk to central train station.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location and nice service
Stayed 7 nights in Dec 2019

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely!
Perfect for a family of three visiting friends in Malmö. Clean, good service and lovely breakfast. A crib was added to our room free of charge for our one year old baby.
Stayed 2 nights in Oct 2019