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Reviews of The Bugibba Hotel

3 out of 5
The Bugibba Hotel
Triq It-Turisti, St. Paul's Bay, Malta

Reviews

5.6
Rating 10 - Excellent. 20 out of 225 reviews" "
Rating 8 - Good. 50 out of 225 reviews" "
Rating 6 - Okay. 61 out of 225 reviews" "
Rating 4 - Poor. 43 out of 225 reviews" "
Rating 2 - Terrible. 51 out of 225 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

Reviews

4/10 Poor

kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Would not say again but cheep
Run down hotel water coming from kitchen ceiling on to the electric cooker that made it trip tv broken but was replaced water did not get sorted even when reported he can but it still leaked. It is clean and frequently room cleaning pool area is ok clean good sun spot. Area is dirty but plenty of local shops and places to eat I would not stay again
Stayed 1 night in Sep 2020

4/10 Poor

Kevin, Colchester

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Poor apartment broken tv leak from ceiling in kitchen that went on to the electric cooker I reported it and a person came but did not fix it. Tv was replaced with another with only 2 channels. Overall it is dated and needs a massive refurbishment.
Stayed 6 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but hard to judge accuratly
judging the service isn't easy because o all the covid stuff but because the hotel was shutting down a lot f services weren't done as well as they could because they were laying off staff and basically shutting down areas of the hotel. All in all under normal circumstances I think this hotel would be really good to stay at and I think I would probably recommend it but I wouldn't rate my experience here as highly as i did their sister hotel the San Anton
Stayed 7 nights in Mar 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff will ignore you and don't expect a clean bathroom ☹
Stayed 15 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent
Amazing stay
Stayed 3 nights in Mar 2020
Response from A on Mar 10, 2020
Thank you, we are happy you enjoyed your stay. Hope to see you again soon. Kind Regards

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a pretty basic hotel, really looks like it's still the 1980's and in need of a facelift, but the staff are good and the cleanliness & servicing of the room was excellent.
Stayed 28 nights in Jan 2020
Response from A on Feb 14, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2020
Response from A on Feb 7, 2020
Your positive feedback regarding your stay with us has been very well received and is appreciated by all the staff. Thank you for taking the time to share this constructive review. Regarding your comments, please rest assured that these are duly noted. We are happy to read that you enjoyed your stay with us and we hope to see you again soon. Kind Regards

2/10 Terrible

Verified traveler

Stayed 7 nights in Jan 2020
Response from A on Jan 19, 2020
Thank you for your rating. Kind Regards

8/10 Good

Claude

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from A on Jan 11, 2020
Thank you for your rating. Kind Regards

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, outdated, and just disappointing. Very unhygienic, and the food was unappetising and the restaurant was filthy and unsuitable to eat in. There was rotten food in the luggage room, and the lighting was very bad - it was difficult to get across the courtyard to the room because there were no lights. The swimming pool was dirty, and the facilities looked very outdated. The lift was small and could barely fit 3 people. The actual room was very disappointing, there were stains on the bedsheets and the bath had hair and dirt in it. The windows and doors didn’t lock properly and we felt unsafe in our room. Overall, a very disappointing hotel.
Stayed 2 nights in Nov 2019
Response from A on Dec 8, 2019
Dear Guest, Thank you for taking time to leave your feedback. Regarding your comments, please rest assured that these are duly noted. We would like to apologize for any inconvenience; however we would also like to inform you, that we are always happy to assist our guests whenever it is requested. Kind Regards

6/10 Okay

Verified traveler

Liked: Cleanliness
good value for money
ok for one night - breakfast poor quality
Stayed 1 night in Oct 2019
Response from Amy on Dec 3, 2019
Dear Guest, Thank you for taking time to leave your feedback. Regarding your comments, please rest assured that these are duly noted. We would like to apologize for any inconvenience; however we would also like to inform you, that we are always happy to assist our guests whenever it is requested. Kind Regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Location is okay. Split blocks of accomodation not ideal. Food was just okay.0
Stayed 7 nights in Oct 2019
Response from Amy on Dec 3, 2019
Dear Guest, Thank you for taking time to leave your feedback. Regarding your comments, please rest assured that these are duly noted. We would like to apologize for any inconvenience; however we would also like to inform you, that we are always happy to assist our guests whenever it is requested. Kind Regards

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away from this dump
Absolutely terrible experience. It was 100 degree and no working AC. Very very loud non working AC. I asked for a different room and was told all rooms were the same. I left for a tour when I returned the AC was leaking some black stuff and some AC parts had fallen out. I demanded a new room. Received another room and no AC unit working their either. Stay far away from this dump.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was within walking distance of the Bugibba square and was opposite the street of a great dive centre. Unfortunately the hotel room had dirty sheets, the room wasn’t cleaned at all during our stay, we had to ask for clean towels at reception which you get handed and no one collects the dirty ones. The area it is in looks less than desirable and we were warned to take our valuables with us to the dive centre, especially as there was no room safe and the key system at reception to prove its your room doesn’t actually get enforced. The help desk for tours and local knowledge was useful and when they are not there the sign says ask reception. Unfortunately reception just say ask the help desk when they are back. A couple of others we dived with actually complained and left the hotel with their money back to get another hotel it was that bad for them. Overall not a great stay and not worth £65 a night. Don’t be fooled by the nice looking reception area as it conceals the other issues.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
During 35 plus degrees weather, we was left with out any air conditioning for the entire holiday, some of the staff didnt seem to care. Due to the heat, i was unable to slep for the first 4 nights. The swimming pools are nice, but the showers and toilets leading to them are filthy The lift next to my room was broken so had to walk up and down 63 steps every time i wanted to go anywhere
Stayed 8 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioning didn’t work, portable one they provided leaked water from it. Rooms were not cleaned everyday. Staff were moody, only friendly staff members were the maintenance staff. The room was dirty. I paid for an apartment and got a room. The shower and toilet were horrible. Breakfast was not cooked properly.
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Best bits is its very near beach loads of nice shops. Easy to get anywhere from bus terminus along road . Not so good is air con not working ,widow catches broke and some windows unsafe to open .tv had no remote and the bed linen was dirty with someones blood ,towels not cleaned for days and missing and cracked crockery in appartment. Staff on reception were very pleasant as too were the staff in the bar and cleaning lady. Badly in need of a refurb and some tlc. You do get what you pay for. It didnt stop us enjoying our holiday .
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

2/10 Terrible

Djordje, Beograd

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Everything about this hotel is bad, food, room, staff, everything. Avoid this hotel
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
We did not get to stay at the hotel. On arrival they had "bad news" for us. I have a disability and our room was on the top (6th floor) and the lifts were broken (I am on crutches as have a disability). They had to move us to their "Sister" hotel - the St Anton Hotel in Bugibba. Our holiday had now been downgraded :-( The St Anton - avoid like the plague! Almost nothing worked nor were they in any hurry to fix anything or offer a sincere apology or compensation. No tea/coffee making facilities (but they will give you just the kettle and a cup if you raise the issue). We did not get the fridge till half way through the holiday which also did not work very well. A telephone in case you needed assistance (except none of them worked) nor did they fix them. Full of Spanish students that ran riot in hotel every night, shouting/screaming 4am every morning waking us up and they did nothing about it nor would they evict them, like any DECENT hotel would have done. Hotel did not have enough bedding for the hotel so didnt always get replaced/changed. Was located in part of Bugibba that looked like Beirut! Breakfast was VERY limited/basic and the "meats" on offer were uncovered and FLIES everywhere..so you would not have the food anyhow. :-(
Stayed 7 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good it had spool. But staff extremely rude and unhelpful. Air con broken throughout hotel, lifts broken and zero offer of help and assistance with anything.
Stayed 1 night in Jun 2019

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible ! Not as described
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from Graham on May 29, 2019
Thank you for your exceptional review.

10/10 Excellent

Verified traveler

Stayed 7 nights in May 2019

2/10 Terrible

Heather

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Would never stay again
Got our room broke in too! Staff didn’t care at all
Stayed 1 night in May 2019
Response from Graham on May 13, 2019
There is a procedure to follow and the staff advise guests about it. The first step is to go to the police station... If guests don't do that, the remaining aspects to such a case cannot be followed.

8/10 Good

Verified traveler

Liked: Staff & service
The refurbishment of the reception area, and new furniture in rooms. the drawback is the large original swimming pool being removed.
Stayed 8 nights in Apr 2019
Response from Graham on May 25, 2019
The large pool has been allocated to the neighbours, yes, this being so for nearly five years now. We are glad that you appreciated the refit. Best wishes to you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
It is central for bars and restaurants (only a couple of minutes walk away) and for the bus station as well. it is quirky being made up of 2 halves with a pool in the middle. it's on a slope like all of Malta so you go in on the 3rd floor for reception which is at the back of the hotel and the front is a sort of ground floor back entrance. Try it and see. Very friendly staff. Buffet breakfast quite adequate but it can get a bit busy at times.
Stayed 8 nights in Apr 2019
Response from Graham on May 25, 2019
We have been busy in the restaurant of late, yes, though we try to advise guests on how to negotiate that. Thank you for your diplomatic and charming review.

8/10 Good

Verified traveler

Stayed 4 nights in Apr 2019
Response from Graham on Apr 22, 2019
Thank you for your positive review overall. We always do our best for the guests.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smeštaj je super, čistoća i bazen su na visokom nivou, odličan smeštaj za ovaj novac
Stayed 2 nights in Mar 2019
Response from Graham on May 25, 2019
Thank you for your positive review of the hotel. We appreciate your opinion.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Mar 2019
Response from The Hotel Management on Apr 4, 2019
Thank you for your rating, which evidently shows overall satisfaction.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The poperty was freezing cold with no heating. Food stench thoughout the pubkic areas
Stayed 7 nights in Feb 2019
Response from Hotelier on Mar 7, 2019
We appreciate that you are reviewing the property again in order to be negative, which is a pity. It helps if you turn the heating on, or you can ask for additional heating, if required. Communication is significant, as your repeated attempts at dissing the hotel show. We hope you find it within yourself to be positive from time to time. We remain so... Yours, The Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay, staff were great particularly Renato, she was very pleasant and helpful always had a smile. An asset to the Bugibba hotel. Breakfast was lovely. Would stay again
Stayed 4 nights in Dec 2018
Response from Graham on Dec 20, 2018
That is great to know and we look forward to seeing you again. Kindest regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel in the centre of bugibba plenty of shops restaurants and bars close by
Stayed 4 nights in Nov 2018
Response from Graham on Dec 5, 2018
Thank you very much for your wonderful appraisal of the hotel.

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Room was clean but tired and a noisy location
Hotel staff very friendly and helpful but staying in the back half of the hotel was very noisy from bars late at night Room was clean but very tired with lighting not working - curtain falling off it’s rail, major mould around the bath, TV no remote & bad signal, broken chair etc. But
Stayed 5 nights in Oct 2018
Response from Graham on Oct 23, 2018
We are developing the rooms during the foreseeable months and thank you for your feedback. Best wishes, Graham and the staff

10/10 Excellent

Alex, Wilmington,NC

Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly front desk girl Renata,she helped a lot .Thank you.
Stayed 4 nights in Sep 2018
Response from Graham on Oct 16, 2018
That's great to read, and not much of a surprise merely because Renata is terrific! Thanks for the confirmation of that.

6/10 Okay

Shani, London

Liked: Staff & service
Disliked: Property conditions & facilities
Ok hotel,
The hotel is quite basic, needs a little updating. The indoor pool ceiling fall in when we was there. The staff are very helpful when anything broke or wasn’t working.
Stayed 4 nights in Sep 2018
Response from Graham on Oct 2, 2018
We are renovating the indoor pool and we hope you are okay. The staff appreciate your kind comments.

2/10 Terrible

Anthony, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not trust the pictures on the website
This had to be the worst experience of my life.Firstly we were given the wrong room and after 10 days of arguing with no outcome we were forced to call the ministry of tourism to sort it out, only then did they give us a slightly better room which was filthy from day 1 we even had to buy our own broom to sweep the floors because the hotel staff obviously know nothing about cleaning Our bed sheets were never changed in the 3 weeks we stayed in our UPGRADED room and we had to keep asking for towels because the cleaners would take them and not change them with fresh. I can go on and on about this hotel including the workers coming in to repair the bathroom ceiling while my family slept, or the ants covering the entire floor in the bedroom & i will never forget the aircon being turned off during the day (which they think we did not notice). I am 38 years old and i have never been on vacation in my life so this was to be something i would never forget, I would like to thank you for making that possible you will never see me or my family at this hotel ever again and i will be sure to tell everybody i know about my experience. Thankfully we have moved to another hotel which has everything that was promised IN THE PICTURES BE WARNED STAY AWAY
Stayed 28 nights in Jul 2018
Response from Graham on Aug 30, 2018
Staff and the management responses to problems have been praised by the local authorities. If people wish to go elsewhere, fine, but we are always available to help anyone who chooses to come and who wishes to liaise with is.

2/10 Terrible

Anthony, Malta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay from 11.08.18 to 13.08.18
We booked a studio room for 2 nights bb bases , On the website room look very nice and welcoming but unfortunatlly our room no 1507 was totally different , dirty tiles all over old furniture some of it was broken old fashion bathroom. Telephone out of order , AC system next day was also out order we complaint and it was repalced with a portable mobile AC we had to move it from room to another this was not comftable at all ! Indoor pool was also out of order , the out door pool it is not as it looks in photo , it is very small for the size of Hotel, very shellow aprox 1.3 meter deep. freezer in fridge was full of ice we could not use it. the last thing room service on the next day was not given we also complaint but this with no luck at all, we had to re do our beds, clean and use dirty towel. I fully not recomend this hotel to any one this was bad experience for us. we also did a complaint in Expedia customer support on 14.08.18 but we did not receive any feed back until now
Stayed 2 nights in Aug 2018
Response from Graham on Aug 27, 2018
As people can see, the furniture is not old, it's new. You were given an studio and the staff would have ben more than willing to help you defrost the freezer, if that was a problem. As advised on your keycard, cleaning is done every other day. When you are in a hotel, whichever one it is, there are certain procedures and rules to abide by. We are always, none-the-less, open 24 hours a day to help all our guests and try to resolve their qualms.

6/10 Okay

Verified traveler

Disliked: Room comfort
Central hotel with a pool
It is what you pay for. Hotel is close to the centre of town, the pool is pretty decent, rooms were clean enough but basic. The air conditioning unit in our room leaked which may or may not have affected the shower pressure which varies from a trickle to nothing at all from the cold tap! Did ask at reception 3 times to have it fixed. A couple of the staff were super helpful and tried their best however the others border on useless! For the majority of the week we had to shower sitting down as raising the shower head stopped the water! Had the shower actually worked would probably have given the hotel a slightly higher rating!
Stayed 7 nights in Aug 2018
Response from Graham on Aug 23, 2018
It's a pity if the shower was as you say, as the vast majority of guests are happy with their shower facility and don't find it a reason to report to reception. We appreciate the other more positive aspects to the hotel that you cite.

4/10 Poor

Jennifer, Gloucester England

Disliked: Property conditions & facilities, room comfort
Good location, run down hotel.
This hotel is misrepresented. The pool shown in the online ad for the hotel shows a pool that is NOT part of the hotel. It has in fact been annexed and is now part of a residential care home and the only pool the hotel has is a small children's pool. Listed as a 3* but more like a 1* hotel.There were no hospitality trays in the hotel rooms only in the studios. The bar/restaurant next to the pool played very loud music all day and despite frequent requests to turn it down by both the staff and residents carried on doing so. The hotel was also infested with cockroaches.Finally the online ad stated that the indoor pool was also available for use when it was actually closed for maintenance throughout my stay., hugely disappointing.
Stayed 5 nights in Aug 2018
Response from Graham on Aug 23, 2018
Sorry that you didn't like Malta's climate, which does have negative aspects, it has to be said. The 300 days of sunshine, however, have many advantages, so getting out and about, not inside a room with a pool, suits most people during the summer. That's why we take the opportunity of servicing the indoor pool during the summer months. We liaise with websites as much as possible to have the hotel represented properly, though you may have been unlucky. It's best to double check upon social media to get a full picture of how things are. Have a great autumn and winter, 2018

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff friendly and helpful, good location. I will recommend to my friends to stay here.
Stayed 3 nights in Jun 2018
Response from Graham on Jul 31, 2018
Thank you, Rowena. It's a pleasure to serve you.

2/10 Terrible

MFD, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Cheap and cheerful is what I paid for, however what I received was an additional holding deposit because even though I proved on email and online banking I had paid for my stay, the reception staff were not at all l helpful and made me pay an additional deposit untill they could confirm with Expedia in the morning. I then spent the night in a extremely dated and hot hotel room as the air conditioning only blew out hot air, coupled with nosey neighbours around the pool, in the corridors, I decide to move hotel the next day and didn’t bother to stay for the 2 nights I’d paid for. Safe to say with the lack of service and poor rooms, I wouldn’t recommend this hotel nor stay there again. I hope somebody reads this because I’m not at all happy with my experience, infact im totally dissatisfied!
Stayed 2 nights in Jun 2018
Response from Graham on Jun 23, 2018
There was (unfortunately) a fault in the system that normally forwards information to the hotel, hence the delay. The reception staff merely took the necessary an precautionary action. Ultimately it was to the general benefit of guests because avoiding losses keeps the prices low. Sorry you had to go through that and hope, in hindsight, you can empathise with the reasoning. Kindest regards to you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Graham on Jun 21, 2018
Regards to you!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
We really enjoyed our stay at this hotel, we thought we had booked a twin room but it was actually a massive apartment, very good value. Clean and service is fine, it’s never going to be a 5 star luxury hotel but it’s hood value for the money, would recommend. Breakfast is standard - not great.
Response from Graham on May 1, 2018
Thank you Stephanie for you review, which we appreciate very much. Graham and all the staff

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff can only operate within restricted investmen
I was notified when I paid for the Hotel that my room had 3 beds and so expected it to be a fair size - it had 2 beds and was only adequate to comfortably accommodate one person. Lighting was dim it was cold with no heating and it was impossible to shower without wetting/flooding the bathroom floor because of the small water-retaining-tray.The choice of food and presentation was less than adequate.I paid the same rate the week before in the Santana for much better conditions.
Stayed 13 nights in Apr 2018
Response from Graham on May 4, 2018
It is a pity that you remain anonymous and, of course, in effect, you promote another hotel, which... well, let's just leave it there.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay
Priced well, excellent location, clean, friendly and would recommend
Stayed 1 night in Mar 2018
Response from Graham on Apr 1, 2018
Thank you for your review, which is most heartening. We hope to see you again.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thank you Ann.

6/10 Okay

Stephen, Co. Antrim, Northern Ireland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The once great Hotel
On arrival I was asked to pay my full room cost. I produced paperwork from Expedia showing that full payment had already been made. After one hour (3 am) I agreed to pay 100 Euro as a deposit until the next morning. At 12 noon the next day I approached reception staff who apologised for the mix up and told me that my 100 Euros would be repaid into my account within three to five days. On checking my bank account the next day I discovered several debits had been made using my card details. I immediately contacted my bank who stopped the card and refunded the payments after investigation. Hotel Staff at all times were courtious and friendly. On checking the windows in my apartment, I discovered that none had working catches fitted. I mislaid my key and had to pay 25 Euros for the lock to be changed - as informed by reception staff. I later found the key and discovered that the lock had not been changed, just a duplicate issued. My 25 Euros was returned to me on checking out. The Hotel overall could do with some upgrading and repair. The staff on the other hand were great.
Stayed 14 nights in Oct 2017

6/10 Okay

denise

the hotel was advertised as cleaners every day but was only every other day,the aircon was not good and the bar did not do any snacks round the pool but the staff done the best to help you,but not bad value for money,would stay again.hotel.com should take off the picture of the pool area,their is only one pool not two,a wall has been put up bit naughty that.
Stayed 11 nights in Sep 2017

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Buggiba Hotel
We were not happy with the rooms we were shifted three times to different rooms because one door to the room did not close and also the bathroom, The water in the kitchen was hot in both the hot and cold taps, The stove did not work when turned on the power turned off, so they changed our room. The second room was also no good water leaking from the celling air con faulty, we had cockroaches running around and my wife and daughter were bitten many times and red spots were covering there body the manager got one of the cleaners to spray the room ,we spent 150.00 euros on medications after that we found it was bed bugs so I sprayed the mattress and put them out side on the balcony I the reported this to the manager and he said you must change the room again, the third room was better he then gave us a dinner voucher for the rest of our stay
Stayed 21 nights in Jul 2017