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Reviews of Austria Hof Lodge

3 out of 5
Austria Hof Lodge
924 Canyon Blvd, Mammoth Lakes, CA

Reviews

7.8

Good

Rating 10 - Excellent. 333 out of 1000 reviews" "
Rating 8 - Good. 379 out of 1000 reviews" "
Rating 6 - Okay. 168 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to canyon lodge. The hotel room is dated but does give a cozy mountain cabin feel. The main attraction is how close it is to canyon lodge so you can just walk there in the morning for first tracks. The bar and restaurant are also huge pluses with great food and drinks.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Stayed 2 nights in Mar 2024

10/10 Excellent

Vasty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel during the blizzard. Sad we couldn't ski but the staff at the hotel took care of us.
Stayed 2 nights in Mar 2024

8/10 Good

kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to ski chair and canyon lodge. The room is renovated. The continental breakfast is grab-and-go style - not like a normal continental dining breakfast.

10/10 Excellent

Potsun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Nam, la habra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff is terrible No parking charge extra Cleaning fee
Stayed 2 nights in Jan 2024
Response from jm on Feb 10, 2024
Thank you for the reviewe. You are correct that our offsite larger condos do include an additional cleaning fee, just like VRBO, Homeaway and most condos on the Expedis site. We do not charge any cleaning in our hotel rooms. Parking is also free at the unit unit you booked but incurs and additional fee if you choose to park at the slope side lodge. I assume the staff issue was directly as result of your diss-satisfation with issues that you experianced and can only say that our staff will treat you as courteously as they are treated.

2/10 Terrible

Benoit, Sunny Isles Beach

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
this is not the property that we were promised by expedia but also not from reception staff. we booked this place with the understanding from the map that this property was located right off the chair lift Mammoth Mountain. we even tried to check in at 2pm and no mention after discussing location and parking, We were told to checking after 4pm afterwards we were checked in to an offsite location are 0.5 miles away from the closest ski lift
Stayed 1 night in Feb 2024
Response from JM on Feb 10, 2024
Thanks foor the review. We are very clear and it is clearly listed under Important information that check in time is 4 pm. The unit you booked also specifically says Offsite condo, .5 miles to slopes. Please read before booking next time as you obviously failed to read the most imppertant aspects regarding your booking.

8/10 Good

Ramin, claremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Dean

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

David

Traveled with family
Limited eating facilities & antiquated technology
Stayed 6 nights in Dec 2023

2/10 Terrible

Martin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 5, 2023
Hello Martin. Thank you for staying with The Austria Hof Lodge and for posting a review. We appreciate your review and we welcome the opportunity to have as our guest in the future.

10/10 Excellent

Elaine

Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 23, 2023
Hello Elaine. Thank you for staying with The Austria ho Lodge and for posting a review with a 5 out of 5 rating. We are very happy you enjoyed your stay with us. We appreciate your review. We look forward to your next stay with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Good location but needs updating
Stayed 3 nights in Nov 2023
Response from Front Desk on Nov 18, 2023
Hello Paul. Thank you for staying with The Austria Hof Lodge and for posting a review. It was a pleasure to have you as our guest. We appreciate your review and comments.

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 19, 2023
Hello Cheryl. Thank you for staying with The Austria Hof Lodge and for posting a review with a 3 out of 5 rating. We appreciate your review and comments. We look forward to your next stay with us.

10/10 Excellent

Dawn

Stayed 2 nights in Nov 2023

10/10 Excellent

Louis R

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
The place is a little dated, but you’re going there to sleep and not because it’s the ritz Carlton. The beds are súper confortable.
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 18, 2023
Hello Louise. Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. We are very happy you enjoyed the comfortable beds. We appreciate your review and comments, we look forward to your next stay with us.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk. on Nov 18, 2023
Hello Linda. Thank you for staying with The Austria Hof Lodge and for posting a review with a 10 out of 10 rating. We look forward to your next stay with us. We appreciate your review.

8/10 Good

Weimin

Liked: Cleanliness, staff & service, property conditions & facilities
Service is good. Room is charming. The place is old.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 8, 2023
Hello Weimin. Thank you for staying with The Austria Hof Lodge and for posting a review with a 4out of 5 rating. We are very happy you enjoyed the charming room and good service. We appreciate your review an comments, we look forward to your next stay with us.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 8, 2023
Hello Gerry. Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. We appreciate your review and comments. We look forward to having you as our gust in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it
We loved it. We were on the top Floor had a small balcony kept the door open to the balcony Al night and it was lovely. The place is older but well cared for and super clean. There are stairs so if you have issues with stairs it might not be a good place for you. But overall we loved it. Oh the beds and linens were great too.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 22, 2023
Hello, thank you for staying with The Austria Hof Lodge and for posting a review with a 10 out of 10 rating. We are very happy you enjoyed the room on the top floor with the balcony. We appreciate your review and comments. We look forward to your next stay with us.

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could hear people talking in the other rooms and reception area. The room needs to be updated. Dirty carpet. I didn't know their restaurant wasn't open in the fall until I got there. Very old plumbing. I could hear when someone uses the bathroom. The free breakfast very limited and poor quality.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 22, 2023
Hello Stacey. Thank you for staying with The Austria Hof Lodge and for posting a review. We are very sorry to hear the accommodations did not meet your exceptions. Please accept our apology for any inconvenience the noisy neighbors may have caused. We welcome the opportunity to have you as our guest in the future. We appreciate your review and comments.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff was very welcoming and friendly. Check-in was quick and easy and my room was clean and quiet. Nice queen sized bed with a larger mini-fridge and microwave.I enjoyed my stay and had a wonderful dinner Monday night. The restaurant hostess was friendly and attentive. The only downside for me (I say in jest) is there are a lot of stairs and I'm no spring chicken. Great job!
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 12, 2023
Hello Mitchell. Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. Thank you for the wonderful review, we are very happy you enjoyed the hotel room and restaurant. It was a pleasure to have you as our guest, we look forward to your next stay with us. We appreciate your review and comments.

10/10 Excellent

doug

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again, nice place
Great place in mammoth, right next to the lifts. When not ski season, great place to stay. If ski season, just walk to the lifts, only 100 feet away!!! Clean, quite and comfortable. Would stay again, great restaurant on the first floor w/ bar!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 12, 2023
Hello Doug, thank you for staying with The Austria Hof Lodge and for posting a review with a 10 out of 10 rating. We are very happy you enjoyed the quiet comfortable room. It was a pleasure to have you as our guest, we look forward to your next stay with us, ski season starts next month ! We appreciate your review and comments.

8/10 Good

abishek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a enjoyable stay
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 12, 2023
Hello Abishek. Thank you for staying with The Austria Hof Lodge and for posting a review with a 4 out of 5 rating. We are very happy you enjoyed your stay with us. We appreciate your review and comments, we look forward to your next stay with us.

10/10 Excellent

christopher A.

Stayed 1 night in Oct 2023
Response from Front Desk on Oct 31, 2023
Hello Christopher A. Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. we are very happy you enjoyed your stay with us. We appreciate your review and comments. We look forward to your next stay with us.

10/10 Excellent

Dean

Stayed 1 night in Oct 2023
Response from Front Desk on Oct 26, 2023
Hello Dean, thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. We are very happy you enjoyed your stay with us. It was a pleasure to have you as our guest, we look forward to your next stay with us. We appreciate your review.

8/10 Good

Dawn, Burleson

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was very shabby and not well maintained. The carpet in the room was pulled back and had tacks sticking out. The curtains barely closed.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 29, 2023
Hello Dawn, thank you for staying with The Austria Hof Lodge and for posting a review. We are in the process of updating the windows and carpets. Please accept our apology for any inconvenience this may have caused. We welcome the opportunity to have you as our guest in future. We appreciate your review and comments.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 29, 2023
Hello Daniel. Thank you for staying with The Austria Hof Lodge and for posting a review with an 8 out of 10 rating. We appreciate your review and comments. We look forward to your next stay with us.

6/10 Okay

Rich

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Chalet is very outdated. Was clean and comfortable though and the staff are super friendly and helpful.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 17, 2023
Hello Rich,Thank you for staying with The Austria Hof Lodge and for posting a review. W are very happy you enjoyed the clean comfortable chalet, and the friendly staff. We appreciate your review and comments.

10/10 Excellent

Aldo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So close to the village
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 17, 2023
Hello Aldo. Thank you for staying with The Austria Hof Lodge, and for posting a review with a 5 out of 5 rating.We appreciate your review and comments. We look forward to your next visit to Mammoth Lakes and The Austria Hof Lodge.

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 1, 2023
Hello Susan.Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. WE are vey happy you enjoyed your stay with us. We appreciate your business and review. We look forward to your next stay with us.

8/10 Good

Chris

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 29, 2023
Hi Chris. Thank you for staying with The Austria Hof Lodge and for posting a review with a 4 out of 5 rating. We appreciate your review. We look forward to your next visit to Mammoth Lakes and The Austria Hof Lodge.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the area.
Stayed 2 nights in Aug 2023
Response from Front Desk on Sep 7, 2023
Hello Kathleen,Thank you for staying with The Austria Hof Lodge and for posting a review with an 8 out of 10 rating. We are very happy you enjoyed the area and your stay with us. We appreciate your review and comments. We look forward to your next stay with us.

8/10 Good

Chad, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to my activities
Stayed 2 nights in Jul 2023
Response from Front Desk on Aug 30, 2023
Hello Chad. Thank you for staying with The Austria Hof Lodge and for posting a review with a 4 out of 5 rating. We appreciate your review and comments. We look forward to your next stay with us.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 7, 2023
Hello Carl.Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. We are very happy you enjoyed your stay with us. It was a pleasure to have you as our guest, we look forward to your next stay with us.

8/10 Good

ismael

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 30, 2023
Hello Ismael. Thank you for staying with The Austria Hof Lodge and for posting a review with a 8 out of 10 rating. We appreciate your review.

10/10 Excellent

Robert

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and fast to answer any questions that you might ask. Will visit again next time im down in Mammoth
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 21, 2023
Hello Robert. Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. We are very happy you enjoyed your stay and the friendly staff. We appreciate your review and comments, we look forward to your next stay with us.

8/10 Good

Jessica

Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 13, 2023
Hello Jessica. Thank you for staying with The Austria Hof Lodge and for posting a review with a 4 out of 5 rating. We appreciate your review. We look forward to your next stay with us.

8/10 Good

Blair

Liked: Cleanliness, staff & service
Bavarian
Old historic hotel, I was on crutches, very steep, lots of stairs. Great restaurant.
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 13, 2023
Hello Blair. Thank you for staying with The Austria Hof Lodge and or posting a review with an 8 out of 10 rating. We are vey happy you enjoyed the historic hotel, and for taking all the stairs while on crutches, that must have been difficult. We appreciate your review and comments, we look forward to your next stay with us.

10/10 Excellent

Anastasiya

Stayed 1 night in Aug 2023
Response from Front Desk on Aug 30, 2023
Hello Anastasiya. Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. We are very happy you enjoyed your stay with us. We appreciate your review.

6/10 Okay

Mateo

Traveled with family
Disliked: Property conditions & facilities
T
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 21, 2023
Hello Mateo. Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. We appreciate your review and rating. We look forward to your next stay with us.

8/10 Good

Balaji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location at the foothills of the skying slopes with great views from the balcony. The staff are friendly and helpful. Rooms are comfortable but dated and could do with r
Stayed 2 nights in Jul 2023
Response from Front Desk on Aug 13, 2023
Hello Balaji. Thank you for staying with The Austria Hof Lodge and for posting a review with an 8 out of 10 rating., We are happy you enjoyed the comfortable room in the lovely location. We appreciate your review and comments. We look forward to your next visit to The Austria Hof Lodge.

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2023
Response from Front Desk on Jul 30, 2023
Hello, thank you for staying with The Austria Hof Lodge and for posting a review. We appreciate your review with the 6 out f 10 rating.

10/10 Excellent

erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Front Desk on Jul 30, 2023
Hello Erica. Thank you for staying with The Austria Hof Lodge and for posting a review with a 10 out of 10 rating. We are very happy you enjoyed your stay with us. It was a pleasure to have you as our guest, we look forward to your next stay with us.

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 28, 2023
Hello Julia. Thank you for staying with The Austria Hof Lodge and for posting a review with a 4 out of 5 rating. We appreciate your review.

10/10 Excellent

Ismael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Desk on Aug 13, 2023
Hello Ismael. Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. We appreciate your review. It was a pleasure to have you as our guest, we look forward to your next visit to The Austria Hof Lodge.

10/10 Excellent

Paige

Stayed 2 nights in Jul 2023
Response from Front Desk on Aug 21, 2023
Hello Paige. Thank you for staying with The Austria Hof Lodge and for posting a review with a 5 out of 5 rating. We are very happy you enjoyed your stay. We appreciate your review and we look forward to your next stay with The Austria Hof Lodge.

6/10 Okay

Michelle

Stayed 2 nights in Jul 2023
Response from Front Desk on Jul 22, 2023
Hello Michelle. Thank you for staying with The Austria Hof Lodge and for posting a review wit 3 out of 5 rating. We appreciate your review, we look forward to your next stay with us.

4/10 Poor

James

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Place needs some work.
Where do I start? The nightstand had no power for charging and no light. The desk chair was broken. The air conditioning was broken. Trash not taken out. Plaster coming off the wall behind the toilet near the tub. Place needed a handyman in the worst way. The food in the restaurant was really good.
Stayed 1 night in Jul 2023

6/10 Okay

Tom

Traveled with family
Liked: Cleanliness, staff & service
Tha location was great if it was winter and you were skiing (right next to a lodge & lift) but a little out of the way in the summer. No AC which means the only ventilation in the summer is too have the windows open which makes the room we had very noisy. Also the cable tv left much to be desired with no guide and poor access to the main networks. The continental breakfast probably met the minimum requirements of one but just barely. Finally I’d say it was expensive for what we received.
Stayed 3 nights in Jul 2023
Response from Front Desk on Jul 18, 2023
Hello Tom, thank you for staying with The Austria Hof Lodge and for posting a review. We are very sorry your stay with us did not meet your expectations, please accept our apology for any inconvenience. We appreciate your review and comments. We welcome the opportunity to have you as our guest in the future.