Ratings based on 53 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
100% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NRW

Sehr gutes Hotel für Zwischenübernachtungen

Posted Mar 8, 2015
Pros: Lage
Cons: Nein
Location: Ideal nah am Airport Manado gelegen. Großes Einkaufszentrum in Gehentfernung
Nur Zwischenübernachtung/Tagesaufenthalt vor Nachtflug
4 out of 5
Recommended
for Business Travelers
by Rossfrom Jakarta

I like this Hotel

Posted Feb 10, 2015 on Hotels.com
Stayed 3 nights overall. Like an oasis getaway. Great service. These guys have been trained and beautiful surrounds on golf course and the wonderful views to my Klabat.
Comment from Hotel Management
May 9, 2015 by Herry N Legi, Hotel Management
Dear Mr Ross Thank you for your positive feedback to us It was a big pleasure to see the fact that you enjoyed your respective stay in here. We are looking forward for welcoming you again on your next visit in the future
4 out of 5
Recommended
for Families
by A verified traveler

gutes zimmer

Posted Jan 22, 2015 on Hotels.com
gutte Zimmer schönes Ansicht näh zum Flughafen
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 13, 2015 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Under rated hotel

Posted Jan 5, 2015
Wow! Need to see this place! Hotel and and staff far exceed ANYTHING in the area. 5 stars do NOT miss. Management is absolutely top notch!!
Comment from Hotel Management
Jan 7, 2015 by Stephane Fagez, Hotel Management
Dear Guest, Many thanks for your kind review of our property. It makes us very proud to read your comments. I will share your comments with the team, it will encourage all to keep up the good work We wish you a very happy New Year and look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Great stay and location by airport

Posted Oct 10, 2014 on Hotels.com
Great location - near airport, near by hypermart with many options. Beautiful view from pool. Breakfast OK. Gym was a pleasant surprise. But make sure you choose a room far farther from elevator because the elevator ding is loud and annoying.
Comment from Hotel Management
Jan 3, 2015 by Stephane, Hotel Management
Dear Guest, Many thanks for your very valuable feedback. I am glad you had an enjoyable stay and please accept our apologies for the inconvenience caused by the elevator bell. I have instructed our maintenance engineer to modify the setting to avoid any further inconvenience to our guests. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager
5 out of 5
Recommended
for Personal Event
by A verified traveler

Super!

Posted Oct 8, 2014 on Hotels.com
Super hotel. Would def stay there again!
Comment from Hotel Management
Jan 31, 2015 by Stephane, Hotel Management
Dear Guest, Many thanks for your kind review. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager
5 out of 5
Recommended
by Andrew Airesfrom UK

Fantastic service

Posted Oct 5, 2014 on Hotels.com
A very comfortable stay.the Hotel staff were both friendly, polite, helpful and respectful. We would not hesitate to stay there again
Comment from Hotel Management
Jan 31, 2015 by Stephane, Hotel Management
Dear Guest, Thank you so much for your feedback. We are glad that you enjoy your stay and look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager
3 out of 5
Recommended
for Business Travelers
by Morganfrom US

just OK

Posted Oct 3, 2014 on Hotels.com
The hotel is actually far from the city of Manado, about 20 mins by car. The food is OK but the internet connection is not desirable, I have to switch room to get a relatively better internet connection. During my two nights of stay there were power outage twice. as business traveler power outage and bad internet connection is not acceptable. otherwise the hotel is OK.
Comment from Hotel Management
Jan 3, 2015 by Stephane, Hotel Management
Dear Guest, Many thanks for your feedback following your stay at Novotel Manado. Please accept our apologies for the inconvenience caused. Power outages are imposed by the National electricity supplier PLN and are beyond our control. But we have our own generator to ensure 24 hours supply albeit with outage during the change over. This is also happening in every other hotel in Manado on daily basis. Also we are very committed to providing the very best internet connection and I am sorry it was not the case during your stay. We hope to get a chance to welcoming you back to Novotel Manado. Kind regards Stephane Fagez General Manager
3 out of 5
Recommended
by A verified traveler

Posted Aug 13, 2014 on Hotels.com
Room was a bit dirty and unkept compared to my first stay here 1 week ago. Would've given 4 of 5 last time but only 3 of 5 this time.
Comment from Hotel Management
Oct 25, 2014 by Stephane, Hotel Management
Dear Reviewer, Many thanks for your very valuable feedback. Please accept our apologies for the shortfall in our cleaning standards upon your second stay. We look forward to welcoming you back so you can check on our improvements Kind regards Stephane Fagez General Manager