Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
100% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Under rated hotel

Posted Jan 5, 2015
Wow! Need to see this place! Hotel and and staff far exceed ANYTHING in the area. 5 stars do NOT miss. Management is absolutely top notch!!
Comment from Hotel Management
Jan 7, 2015 by Stephane Fagez, Hotel Management
Dear Guest, Many thanks for your kind review of our property. It makes us very proud to read your comments. I will share your comments with the team, it will encourage all to keep up the good work We wish you a very happy New Year and look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Great stay and location by airport

Posted Oct 10, 2014 on Hotels.com
Great location - near airport, near by hypermart with many options. Beautiful view from pool. Breakfast OK. Gym was a pleasant surprise. But make sure you choose a room far farther from elevator because the elevator ding is loud and annoying.
Comment from Hotel Management
Jan 3, 2015 by Stephane, Hotel Management
Dear Guest, Many thanks for your very valuable feedback. I am glad you had an enjoyable stay and please accept our apologies for the inconvenience caused by the elevator bell. I have instructed our maintenance engineer to modify the setting to avoid any further inconvenience to our guests. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager
5 out of 5
Recommended
for Personal Event
by A verified traveler

Super!

Posted Oct 8, 2014 on Hotels.com
Super hotel. Would def stay there again!
Comment from Hotel Management
Nov 26, 2014 by Stephane, Hotel Management
Dear Guest, Many thanks for your kind review. We look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager
5 out of 5
Recommended
by Andrew Airesfrom UK

Fantastic service

Posted Oct 5, 2014 on Hotels.com
A very comfortable stay.the Hotel staff were both friendly, polite, helpful and respectful. We would not hesitate to stay there again
Comment from Hotel Management
Nov 26, 2014 by Stephane, Hotel Management
Dear Guest, Thank you so much for your feedback. We are glad that you enjoy your stay and look forward to welcoming you back to Novotel Manado Kind regards Stephane Fagez General Manager
3 out of 5
Recommended
for Business Travelers
by Morganfrom US

just OK

Posted Oct 3, 2014 on Hotels.com
The hotel is actually far from the city of Manado, about 20 mins by car. The food is OK but the internet connection is not desirable, I have to switch room to get a relatively better internet connection. During my two nights of stay there were power outage twice. as business traveler power outage and bad internet connection is not acceptable. otherwise the hotel is OK.
Comment from Hotel Management
Jan 3, 2015 by Stephane, Hotel Management
Dear Guest, Many thanks for your feedback following your stay at Novotel Manado. Please accept our apologies for the inconvenience caused. Power outages are imposed by the National electricity supplier PLN and are beyond our control. But we have our own generator to ensure 24 hours supply albeit with outage during the change over. This is also happening in every other hotel in Manado on daily basis. Also we are very committed to providing the very best internet connection and I am sorry it was not the case during your stay. We hope to get a chance to welcoming you back to Novotel Manado. Kind regards Stephane Fagez General Manager
3 out of 5
Recommended
by A verified traveler

Posted Aug 13, 2014 on Hotels.com
Room was a bit dirty and unkept compared to my first stay here 1 week ago. Would've given 4 of 5 last time but only 3 of 5 this time.
Comment from Hotel Management
Oct 25, 2014 by Stephane, Hotel Management
Dear Reviewer, Many thanks for your very valuable feedback. Please accept our apologies for the shortfall in our cleaning standards upon your second stay. We look forward to welcoming you back so you can check on our improvements Kind regards Stephane Fagez General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chemnitz

Sehr gutes Preis-Leistungsverhältnis

Posted Aug 12, 2014
Location: Ausflüge nach Bunaken und zur gesamten Halbinsel
Personal sehr freundlich, sehr gutes Frühstück, guter Ausgangspunkt für Schnorcheltouren nach Pulau Bunaken, kostenloses Fittnesstudio, schöner Pool
Comment from Hotel Management
Jan 7, 2015 by Stephane Fagez, Hotel Management
Dear Guest, Many thanks for your feedback Kind regards Stephane Fagez General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

空港に近くて綺麗で安い

Posted Aug 5, 2014
夜中に空港に着いたので、空港に近いホテル選びました。空港への迎えも頼んだのですが、とても親切で良心的でした。十分に綺麗で、朝食付きでこの値段は安い! Wifiもホテル中どこでも無料アクセス出来て助かりました。
Comment from Hotel Management
Jan 7, 2015 by Stephane Fagez, Hotel Management
Dear Guest, Many thanks for your feedback Kind regards Stephane Fagez General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 5, 2014 on Hotels.com
Comment from Hotel Management
Oct 25, 2014 by Stephane, Hotel Management
Pengunjung yang terhormat, Terima kasih Anda telah meluangkan waktu untuk membagi umpan balik Anda. Kami berharap akan segera menyambut Anda kembali di hotel kami. Dengan hormat, Debby Gerung Executive secretary
4 out of 5
Recommended
for Personal Event
by Cynthia Stanzafrom Jakarta

Suasana alam, pemandangan indah, pelayanan ramah

Posted Jun 4, 2014 on Hotels.com
Kamar hotel bersih, pelayanan ramah. Pemandangan outdoor sangat bagus, disisi pool ada lapangan Golf dan coconut tree menghadap ke arah Gunung. Indah sekali. Taxi juga banyak tersedia meski relatif jauh jika harus ke kota, sekitar 30 menit. Tetapi jarak ke airport hanya sekitar 10 menit.
Comment from Hotel Management
Nov 26, 2014 by Stephane, Hotel Management
Pelanggan yang terhormat, Terima kasih atas penilaian Anda. Kami akan meneruskan hal ini kepada staff kami yang tentunya akan senang mendengarnya. Kami harap Anda kembali ke Novotel pada kunjungan berikutnya. Salam hangat, Debby Gerung Executive Secretary