Ratings based on 27 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.4 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Couple from DC from Washington D.C.

Lovely hotel with wonderful pool area

Posted Mar 31, 2014
Pros: The best features are the lovely courtyards fillled with interesting foliage, colonial architecture and relaxing pool area.
Cons: This is a place for kicking back and taking it easy -- not modern high efficiency.
We spent 3 terrific days at the hotel, with lots of time relaxing in the beautiful pool area. The staff are very kind and helpful. There are plenty of restaurants and other attractions nearby (the lake, museum, shops, etc.). I wasn't surprised to overhear other very satisfied guests changing their plans to be able to spend extra days at the hotel before moving on to other cities.
4 out of 5
Recommended
for Everyone
by indigoslee from san francisco

chocolate is the word

Posted Mar 15, 2014
Pros: peaceful ambitious, swimming in the pool
Cons: the shower they should have had a closed shower room if you stay there you will understand what I'm talking about
Location: very busy area, you do not have the right away and need to watch when you cross the streets also the young kids asking for money
very close to the Central Park, walking distance to a lot of restaurants and guide tours. there is much history to study but if you are the adventure type there is something for you as well
3 out of 5
by A verified traveler

Reception personnel were mad!

Posted Mar 3, 2014
Pros: Facilities, swimming pool, overall house and cacao museum
Cons: Personnel customer service culture.
Location: Well located, parking is little difficult because its being made in alliance with Granada┬┤s Firefighters station.
SInce the beginning, personnel was unkind, didn't show us were was our room, room had dust on the bathroom floor and they didn't offer any complimentary like soap, shampoo, etc. This is the first time for me in this hotel, i have been on other marvelous sites with less need of budget. Facilities are great but personnel, in my experience, was unkind.
2 out of 5
by max from Australia

Eclectic & historic - but hard to recommend

Posted Jan 12, 2014
Pros: Great eclectic furniture, lush pool area, big rooms
Cons: Pool should be for guests only - seriously the owners need to decide is it a hotel or a beach club.
Location: Pretty central to everything you need.
You book this place because of the pool and the cool eclectic furniture and art. But you get there and find out that the owners of the hotel allow *anyone* to use the pool for a small fee. It's basically a public swimming pool called the Mombacho Beach Club and Bar. So you share what should be a tranquil luxurious area with lovely sunset views with screaming children & hordes of backpackers. Our first day it was so crowded you couldn't get a sun lounge at all. I counted 20 people with visitor bracelets (non guests wear bracelets) and 4 of us without. Suddenly that 60 foot pool isn't so big. And what about security after inviting in all these randoms? The hotel has a notice advising visitors not to leave their valuables unattended. It's not at all difficult for anyone to head up to the rooms where the locks are flimsy and there are no safety deposit boxes. That said, if you don't mind the crowds the pool is a seriously beautiful place to watch the sunset & the bar is inexpensive. The hot water and air conditioning worked just fine for us. And the staff were helpful although it definitely helped if you spoke Spanish. The breakfast was very different, served up in these pots with banana leafs - but we liked it - the granola was especially delicious. Our room was *huge* but there were a bunch of roosters next door that made sleep impossible without ear plugs. The spa massage was free, & you get what you pay for. Stay elsewhere & pay for the day use of the pool
3 out of 5
Recommended
for Families
by Chris from Costa Rica/USA

Good massage; not much else.

Posted Nov 15, 2013 on Hotels.com
Good service. Good massage. Good location (near central plaza). BUT...Room was small and dark with cobwebs. My wife said she had hot water for her shower but I showered twice with only cold water. Food was just ok. Bed was small. An animal was making noise ALL night interrupting my sleep. Overall, a disappointing experience.
4 out of 5
Recommended
by L Maxwell from Kansas

comfortable and clean

Posted Nov 12, 2013 on Hotels.com
Nice hotel for Granada. Wife really liked the daily massage. good free breakfast if you order ala carte omelet, crepe, pancake or waffle. Easy walk to central square and most of the restaurants (although taxi's at less than a buck make everywhere in Granada reachable) Don't expect U.S. standards of luxury, this is Nicaragua and so the pool could use some work and the room was a bit small (we had superior, deluxe looks a lot bigger). But the place has some real character and the room was always clean.
4 out of 5
Recommended
for Everyone
by Emily from San Jose, Costa Rica

Amazing pool, good spa and breakfast

Posted Oct 27, 2013
We stayed here for 4 days and really enjoyed it. The pool is amazing and spa treatments were good. Breakfast at the connecting Cacao Museum was included (made to order eggs, crepes, waffles and pancakes). The staff were really nice and helpful, especially Melissa at the front desk, but the cleaning ladies were really loud in the mornings, singing and moving things around outside and above our room at around 7:30am.
3 out of 5
by A verified traveler

Nice hotels but economy rooms are misrepresented.

Posted Oct 6, 2013
Pros: I would not go there again.
Cons: Put more furniture in the rooms like a desk and chair
Location: The location of this hotel is walking distance from main attractions.
The room, even the large ones, have no desk to put laptop and the one I stayed in, economy one, was on the outside patio so when it rained i had to use an umbrella to go in and out. This house belonged to an ex president back in the old days so judging by the room distribution I'd say the economy rooms location are where the servants lived.The hotel grounds are very well kept, the location is very good and the staff is very pleasant.
5 out of 5
Recommended
for Couples
by CDN Mongrol from Victoria, BC

Really good hotel

Posted Oct 2, 2013 on Hotels.com
We stayed here just one night before an early flight from Managua. It was a great hotel and an even better location than the hotel we previously stayed at in Granada. We did love both hotels for different reasons. The Granada Spa Hotel had really nice old historic rooms. The hot water worked excellently, the staff was friendly, and the massages that came with room were as good as any massages anywhere. The pool area was nice as well. We would highly recommend staying here, especially for the price, though we did not get to experience the free breakfast as we did have an early flight out.
5 out of 5
Recommended
by Marc B. from Chicago, USA

Granada

Posted Sep 8, 2013 on Hotels.com
Definitely spend the extra money to get a deluxe room, worth it! Staff was helpful, location was great, terrific pool, very good breakfast and a free message with your stay.