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Opiniones de Courtyard by Marriott Manassas Battlefield Park

3 out of 5
Courtyard by Marriott Manassas Battlefield Park
10701 Battleview Pkwy, Manassas, VA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 466 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 341 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 113 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 1000 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

7.6/10

Servicios

8.2/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Blanca

Viaje familiar con niños
Le gustó: Servicios
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 29 mar. 2024
Blanca, it's wonderful to hear that you had a positive experience at the Courtyard Manassas Battlefield Park. We strive to ensure all our guests have a good stay. We hope to see you again in future. Safe travels!

10/10 Excelente

efrain

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 25 dic. 2023
Efrain, it's truly wonderful to hear you enjoyed your stay at the Courtyard Manassas Battlefield Park. We're delighted to have provided an excellent experience. We hope to welcome you back in the future. Safe travels!

10/10 Excelente

Blanca

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 19 dic. 2023
Blanca, thank you for taking the time to rate Courtyard Manassas Battlefield Park. We are thrilled to see the maximum rating, reflecting your satisfaction with your stay. We truly appreciate the support and hope to have the pleasure of welcoming you back soon.

8/10 Bueno

Jesus

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 23 oct. 2023
Thank you for the great rating, Jesus!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Courtyard Manassas Battlefield Park. We'd like to share an even better experience with you soon.

10/10 Excelente

Felipe

Viaje en pareja
Le gustó: Limpieza
Goog
Se hospedó 1 noche en febrero de 2023
Respuesta de Customer Service, el 2 mar. 2023
Thank you for the great rating, Felipe!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Manassas Battlefield Park! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excelente

Israel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelentes habitaciones y servicio
Se hospedó 1 noche en enero de 2023
Respuesta de Customer Service, el 7 ene. 2023
¡Gracias por la fantástica reseña, Israel!¡Es excelente que haya tenido una estadía tan increíble en el Courtyard Manassas Battlefield Park! Estamos encantados de que nuestro equipo lo haya hecho sentir tan bienvenido y valorado durante su estadía en nuestro hotel. Nos esforzamos por ir más allá para asegurar que nuestros huéspedes tengan una experiencia memorable. ¡Eso es lo que nos gusta ver!¡No podemos esperar hasta su próxima visita para poder compartir otra experiencia fantástica con usted pronto!

8/10 Bueno

agustin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Se hospedó 2 noches en marzo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Bill, el 16 jul. 2016
Looks like words cannot express how much you enjoyed your stay. We thank you for staying with us and appreciate the stars.

10/10 Excelente

Sally

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 21 abr. 2024
Thank you for the perfect rating, Sally!We are very pleased to hear that you had a wonderful stay at Courtyard Manassas Battlefield Park. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Bueno

Jaime

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Your average courtyard.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Jaime, thank you for providing feedback on your stay. While we're glad that you found our offerings up to standard, we're always striving to exceed guest expectations. It's our hope that on your next visit, the Courtyard Manassas Battlefield Park will surprise you with something above and beyond.

10/10 Excelente

Mario

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I will recommend. It was clean and had friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 3 abr. 2024
Mario, it's fantastic to hear you enjoyed your stay at Courtyard Manassas Battlefield Park. We are delighted you were pleased with our cleanliness and encountered our friendly team members. Thank you for choosing our facility, and for your high recommendation! We look forward to welcoming you back on your next visit.

2/10 Terrible

yolanda, Marina

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place was dirty everywhere garbage bags in hallways elevator descanting ,dirty
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
Yolanda, we regret to hear about your recent experience. Cleanliness and tidiness are our top priorities and it's disappointing that we didn't meet your expectations. Your feedback is valued and will be shared with the team to address these issues. We hope to have another opportunity in the future to provide you with the standard of service we strive for.

10/10 Excelente

Jehad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Se hospedó 9 noches en febrero de 2024
Respuesta de Customer Service, el 18 mar. 2024
Jehad, it's fantastic to hear that your stay at the Courtyard Manassas Battlefield Park met your expectations. We strive to ensure our guests have a rewarding experience, and your feedback confirms just that. We look forward to welcoming you back soon.

10/10 Excelente

Vernon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 10 mar. 2024
Thanks for sharing this perfect rating, Vernon!We're thrilled to hear you enjoyed your stay at Courtyard Manassas Battlefield Park! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Malo

elaine

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The heat was not working correctly in our room and it was a very cold night. We had the thermostat up to 80 to get just a little bit of warm air. Also our tub had not been cleaned at all as there was both long hair and body hair in the tub. No showers for us needless to say. The rest of the room was clean so I guess the tub was missed.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 25 ene. 2024
Elaine, it is regrettable to learn that your stay did not meet your expectations. We apologize for any inconvenience related to the room temperature and bathroom cleanliness. Rest assured, your comments have been escalated to our housekeeping and maintenance teams for immediate attention. We hope that you will consider giving us another opportunity in the future to provide you with an improved experience.

2/10 Terrible

Sadiqeh

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was unclean
Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 21 ene. 2024
Sadiqeh, we regret to hear that cleanliness did not meet your expectations during your stay. Please be assured that we constantly strive for high standards and your feedback will be passed along to the relevant departments. We value your review and hope for the opportunity to better serve you in the future.

10/10 Excelente

John

Le gustó: Servicios y condiciones de la propiedad
Staff was nice
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
John, it's wonderful to hear you found our team members at Courtyard Manassas Battlefield Park to be friendly. Nothing pleases us more than our guests having a great experience. We look forward to welcoming you back on your next visit.

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 31 dic. 2023
Thank you for the great rating, Maria!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Manassas Battlefield Park! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 Malo

melissa

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 19 ene. 2024
Melissa, your rating indicates that your stay did not meet your expectations. We value your feedback, and it's important for us to understand areas where we could improve. We kindly invite you to share any specifics that might have affected your experience so we can better serve you in the future.

2/10 Terrible

Luisa

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No heat in the room. Called Front desk and I was told that maintenance will get in touch with me on how to work the thermostat. Waited for about 30 mins - no maintenance. Called FD about the situation and told her that we are frozen!! I was informed that she is by herself and need me to come down and pick the key for another room.. the room that they switch us to has a big torn on the carpet. I have pic if needed. Checked the new assigned
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 27 dic. 2023
Luisa, it's regretful to hear of your experience regarding the temperature control in your room and the challenges you faced. Issues such as these are not usual at our hotel and we apologize for the inconvenience. It's also concerning to hear about the carpet situation. We are keen on providing optimal stays for our guests and hence we will review your feedback in detail. We hope for a chance to provide you a better experience in the future.

6/10 Aceptable

Troy

Le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 21 dic. 2023
Troy, thank you for your feedback. Your rating suggests there may have been some aspects of your stay that did not meet your expectations. That said, we hope to have the chance in the future to deliver an experience that exceeds your expectations.

8/10 Bueno

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We prefer a firmer mattress. The power was out for several hours with no generator, we had no heat and no lights in or around the building. The staff worked to keep us safe and comfortable. They were very apologetic for any inconvenience.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 20 dic. 2023
William, we appreciate you taking the time to share your experience at Courtyard Manassas Battlefield Park. While it's great to hear that our team members kept you safe and comfortable during the unforeseen power outage, we deeply understand that the situation wasn't ideal. As for the mattress firmness, we value this input and will take it into account for future consideration. Thank you for your understanding and we hope to serve you better the next time your travels bring you here.

6/10 Aceptable

Alicia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
It was ok for one night
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 18 dic. 2023
Thank you for sharing, Alicia.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excelente

Ben

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 17 dic. 2023
Thank you for the excellent rating, Ben!Our goal is to go above and beyond to ensure our guests have a memorable experience at Courtyard Manassas Battlefield Park! We look forward to hosting you again soon.

10/10 Excelente

Theresa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 11 dic. 2023
Thanks for the amazing rating, Theresa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Manassas Battlefield Park!

10/10 Excelente

Ana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Feeling safe very clean
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service, el 11 dic. 2023
Thank you for the fantastic rating, Ana!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Manassas Battlefield Park! We can't wait to see you again soon.

8/10 Bueno

Persus

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 7 dic. 2023
Persus, thank you for rating your stay at Courtyard Manassas Battlefield Park. We're glad to see you had an enjoyable experience. Please do provide any feedback or details about your stay the next time. This will help us continue to improve and deliver the best service for future guests. We hope to welcome you back soon.

8/10 Bueno

Persus

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 6 dic. 2023
Persus, it's great to see your rating for Courtyard Manassas Battlefield Park. Our team is delighted that you had an enjoyable experience. We look forward to welcoming you again, ensuring your next visit is just as pleasant as the last.

6/10 Aceptable

Jeffrey, San Francisco

Le gustó: Servicio y personal
Hate to leave a middling review, but - awkward location, dated interiors (meaning, dingy - I don't care if it's "the latest thing"), zero drinking glasses in the room (not even plastic cups), and worst was no breakfast at all (just a coffee bar in the lobby with pricing higher than even a Starbucks). Reception staff was very nice, and the HVAC worked well, but that was about it.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 29 nov. 2023
Jeffrey, your feedback is of immense value to us and it's unfortunate to hear that some aspects of your stay didn't meet your expectations. While no building is perfect, we consistently strive to maintain a warm and inviting atmosphere enriched by the quality amenities our guests deserve. We'll certainly take notes regarding your concern about the amenities provided in the rooms and the breakfast options. Nevertheless, it's pleasing to know that your interaction with our team members at the reception and the performance of the HVAC system left a positive impression. Your input helps us improve and we hope to have the chance to deliver a more satisfactory experience in the future.

10/10 Excelente

keidra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ma’moon is always happy and assuring
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 25 nov. 2023
Keidra, it's invigorating to see such positive feedback about our team members at Courtyard Manassas Battlefield Park. Ma'moon, in particular, takes pride in his work and it's heartening to learn that his cheery and confident demeanor was reflected in your experience. Please come back to see us again soon!

10/10 Excelente

Richard

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Decent for the money nowadays. Pool was good for my kids to look forward to.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 20 nov. 2023
Richard, it's wonderful to hear that you found Courtyard Manassas Battlefield Park to be a good value. We're thrilled that your children enjoyed our swimming area. We aim to provide activities that our guests of all ages can anticipate with joy. Thank you for choosing us for your stay, and we hope to welcome your family again.

2/10 Terrible

Christopher

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Go elsewhere. The review site won’t even let you leave a honest review! They keep rejecting the honest review and want me to raise the star score, NO! Place was horrible!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 16 nov. 2023
Christopher, we regret to hear your experience didn't match your expectations. We take feedback seriously and strive to improve our guests' experience. Please feel free to share more details so we can better understand and address your concerns.

4/10 Malo

Mali

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Not recommend for the price
The front desk was not there to check in and had to find the maid service to find the front desk person. He didn’t apologize and said he was busy doing something. The room was small and the room had a weird smell
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 6 nov. 2023
Mali, it's unfortunate to hear you faced a lack of warm welcome upon arrival and encountered issues with the room's condition. We assure you the experience you had isn't reflective of our dedication to guest satisfaction. Your remarks have been noted and will be shared with our team to ensure we're offering the best possible service. We hope for the opportunity to better serve you in the future.

4/10 Malo

Sulma

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
Thanks for the feedback, Sulma.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 Bueno

Emily

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 17 nov. 2023
Emily, thank you for rating the Courtyard Manassas Battlefield Park. It seems we made a good impression, and we hope next time we can provide an even more memorable stay. We appreciate your patronage and look forward to your future visits.

4/10 Malo

Kimberly

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
It’s was not good, the Toliet wouldnt flush properly and the tv wouldnt work, it was very outdated, i was scared of bedbugs
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Deanna, Chesapeake

Viaje familiar
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
The staff was excellent! Very friendly, personable, professional and efficient. The property requires renovation immediately! Rugs are horribly worn snd look filthy. Hotel does not have a cleanliness to it at all.
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 24 oct. 2023
Deanna, it's a delight to know that our team's friendly and professional service met your expectations. However, we regret hearing about your less-than-satisfactory impression concerning the property’s condition. We're constantly working on enhancing our hotel, and value your comments as these only aid our improvement. We hope to have the opportunity to better serve you and present exquisite rooms in the future.

6/10 Aceptable

alberto, agawam

Viaje en pareja
Le gustó: Servicio y personal y servicios
Overall the stay went well. The hotel does need updating and deep cleaning. There was mold in the AC unit and the ceiling of the bathroom. I was surprised that none of it affected my health because I have bad allergies but everything was great, slept great, didn’t need to use the AC due to the temperature being comfortable. The ventilation in the hallways are dusty and mold like as well but that didn’t affect my allergies. For the great price and great location, as well as the clean towels, shower, and beds, I would possibly return to this hotel
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 22 oct. 2023
Alberto, thank you for your valuable feedback. It's positive to hear your stay was generally comfortable and you enjoyed our prime location and clean amenities. We acknowledge your concerns about the air conditioning unit and hallway ventilation. Rest assured, we regularly maintain all areas for the comfort and wellbeing of our guests. Your feedback encourages us to continue enhancing our efficiency. We hope to have the chance to provide you with an even better experience in the future.

6/10 Aceptable

Randy

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 10 nov. 2023
Thank you for sharing your feedback, Randy!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excelente

Debbie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 17 oct. 2023
Thank you for the wonderful rating, Debbie!It's fantastic you enjoyed your time at Courtyard Manassas Battlefield Park so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay! But breakfast...
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Service, el 3 oct. 2023
Thanks for the great rating, Joseph!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Courtyard Manassas Battlefield Park soon, we'd love to have you back!

8/10 Bueno

Shaundell

Le gustó: Limpieza, servicio y personal, servicios
The staff was very helpful and friendly. My room was very old looking was not really happy about the room.usually I am in a nicer room.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 29 sept. 2023
Shaundell, it's wonderful to hear that you found our team at Courtyard Manassas Battlefield Park to be helpful and friendly. However, it's regrettable that your room did not meet your expectations. We strive to provide accommodations that delight all our guests and we appreciate your feedback as it helps us improve our services. Esuring your satisfaction in all areas of your stay is important to us. We hope to have the chance to serve you better in the future.

2/10 Terrible

Christopher

No le gustó: Limpieza, servicios, condiciones de la propiedad
This property is dated and physically worn out. The furniture in my room had noticeable wear and tear. The was a hair on the toilet. No USB outlets. The desk clerk walked me down to my room explaining he had to remove a “big fan”. It was the type used when a room has water damage and it needs to be dried out. He said another guest complained about an unpleasant smell in the room. It smelled musty. When I asked for another room, the clerk said, “we don’t have any.” I’m a Bonvoy Gold member and this was the worst Courtyard I’ve experienced. Remodeling way overdue.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 25 sept. 2023
Christopher, we sincerely regret to hear about the less than satisfactory experience you had. We understand that certain aspects of the room appeared to show signs of wear, and you had issues with the room condition. It's unfortunate to hear about your experience with the unusual smell in the room and not being given a different room upon request. As a valued Bonvoy Gold member, your comfort and satisfaction are important to us. Please know, our intention is not only to meet but exceed the requirements and expectations of our valued guests. Many thanks for bringing these points to our attention, and we will ensure that they are given serious consideration for future improvements.

4/10 Malo

Suhas

Viaje familiar
Broken door handle, stains on the carpet, broken switchboard, etc. Not a good stay. Not free Internet, has extra charges. Got a different room than the one I booked. Not a good experience overall.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 21 sept. 2023
Suhas, we are genuinely sorry to hear about your unsatisfactory experience concerning the maintenance issues and internet charges. It's regrettable that your room allocation did not meet your initial reservation. Please be assured that proper steps have been taken to address these matters. We value your feedback and hope to have the chance to better serve you in your future travels.

6/10 Aceptable

Gregory

Viaje en pareja, Viaje familiar
Very friendly staff check in went smooth Upon entering our room cleaning supplies left in the room and dirty wet towels on the bathroom floor
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 19 sept. 2023
Gregory, thank you for highlighting the smooth check-in process at our hotel, Courtyard Manassas Battlefield Park. We appreciate your feedback on our colleague's welcoming attitude. Nonetheless, we regret to hear about the cleanliness concerns associated with your stay. Your comfort is our priority, hence, we strive to maintain impeccable standards. We've noted your feedback and we'll ensure to redouble our efforts to provide a more refined experience for you in the future. We hope to have you with us again soon.

8/10 Bueno

Lee

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
It was a little older and darker property. Ice machine nearest to our room was not working. Room itself was clean
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 19 sept. 2023
Lee, we appreciate you taking the time to share your experience at Courtyard Manassas Battlefield Park. It's heartening to know you found your room clean and comfortable. Regarding the ice machine situation near your room and the property's ambiance, these are areas we are continually working on to improve. Thank you for choosing our hotel and we look forward to the chance to serve you again in the future.

10/10 Excelente

Sarah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy last minute booking. Clean and nice staff.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 19 sept. 2023
Sarah, it's fantastic to hear that Courtyard Manassas Battlefield Park met your needs perfectly with its cleanliness and pleasant team members. Also, we appreciate your kind words regarding your last-minute booking experience. It's always our goal to provide convenience and ease for our valued guests, and we're glad we hit the mark with you. We hope to see you again soon for another wonderful stay. Safe travels!

8/10 Bueno

Katrina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 19 sept. 2023
Katrina, thank you for choosing Courtyard Manassas Battlefield Park. We're delighted to see that you had a pleasant stay. We value your rating and hope to have the chance to welcome you again in the future.

4/10 Malo

Ashley

Viaje en grupo, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The room was musty, wallpaper almost coming off the walls, the shower barely drained. Incredibly over priced for the quality. The pictures are very misleading.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 17 sept. 2023
Ashley, it's regrettable to learn your experience fell short of expectations. Your description regarding the room condition does not reflect our aspiration for guest satisfaction. Your feedback on the bathroom and decor is recognized as a serious concern. Furthermore, we'd like to assure you that our pricing aligns with the value, service, and quality we aim to provide. We regret if the images appeared to misrepresent our property. We are always striving to improve and your feedback will help guide our ongoing efforts to enhance the guest experience. Thank you for sharing.