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Reviews of Blue Tree Premium Manaus

3.5 out of 5
Blue Tree Premium Manaus
Av. Umberto Calderaro Filho, 817, Adrianopolis, Manaus, AM

Reviews

8.2

Very Good

Rating 10 - Excellent. 190 out of 501 reviews" "
Rating 8 - Good. 206 out of 501 reviews" "
Rating 6 - Okay. 67 out of 501 reviews" "
Rating 4 - Poor. 31 out of 501 reviews" "
Rating 2 - Terrible. 7 out of 501 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Farzad

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Mar 2024
Response from Lorena Tres - General Manager on Apr 1, 2024
Hello Mr. Farzad, how is it going?Thank you for visiting us and also for reviewing us here on Expedia.com. Your feedback is of great importance because it motivates us to always search for improvement and dedication in our services.We hope to welcome you again in the future, it'll certainly be a great joy! Best regards,

10/10 Excellent

Shukrallah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lorena Tres - General Manager on Jan 19, 2024
Hello Mr. Shukrallah how is it going?Thank you for visiting us and also for reviewing us here on Expedia.com. Your feedback is of great importance because it motivates us to always search for improvement and dedication in our services. We hope to welcome you again in the future, it'll certainly be a great joy! Best regards,

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service
The first room I was checked in to already was occupied. I opened the door to find someone sleeping in the bed. The second room I occupied had extremely loud music coming through the broken windows. The third room I got was OK.
Stayed 1 night in Nov 2023
Response from Lorena Tres - General Manager on Nov 22, 2023
Dear Mr. Michael,We all know the importance of a detailed review like yours, for it is through Expedia site that many travelers choose to stay where they are going to have a prior knowledge of the services of each hotel.It’s through your opinion that we will perfect our services and assure you that you will always find the best in our hotel.We are very sorry to hear that in some points we have left to be described in your comment, this is not really the standard of service and the service that we cherish in our hotels.We hope to receive it again, be sure to visit us!Best Regards,

10/10 Excellent

Hideaki

Stayed 1 night in Sep 2023
Response from Lorena Tres - General Manager on Oct 13, 2023
Hello Mr. Hideaki, how is it going?Thank you for visiting us and also for reviewing us here on Expedia.com. Your feedback is of great importance because it motivates us to always search for improvement and dedication in our services.We hope to welcome you again in the future, it'll certainly be a great joy! Best regards,

10/10 Excellent

ZHI, PASADENA

Stayed 1 night in Aug 2023
Response from Lorena Tres - General Manager on Sep 11, 2023
Hello Mr. ZHI, how is it going?Thank you for visiting us and also for reviewing us here on Expedia.com. Your feedback is of great importance because it motivates us to always search for improvement and dedication in our services.We hope to welcome you again in the future, it'll certainly be a great joy! Best regards,

10/10 Excellent

ZHI, PASADENA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Early check in available. Swimming pool water should be cleaner.
Stayed 1 night in Aug 2023
Response from Lorena Tres - General Manager on Aug 15, 2023
Hello Mr. ZHI, how is it going?Thank you for visiting us and also for reviewing us here on Expedia.com. Your feedback is of great importance because it motivates us to always search for improvement and dedication in our services.We hope to welcome you again in the future, it'll certainly be a great joy! Best regards,

10/10 Excellent

ZHI, PASADENA

Stayed 1 night in Aug 2023
Response from Lorena Tres - General Manager on Aug 31, 2023
Hello Mr. ZHI, how is it going?Thank you for visiting us and also for reviewing us here on Epedia.com. Your feedback is of great importance because it motivates us to always search for improvement and dedication in our services.We hope to welcome you again in the future, it'll certainly be a great joy! Best regards,

8/10 Good

Aree, London

Stayed 3 nights in Apr 2023
Response from Lorena Tres - General Manager on May 2, 2023
Hello Mr. Aree, how is it going?Thank you for visiting us and also for reviewing us here on Expedia.com. Your feedback is of great importance because it motivates us to always search for improvement and dedication in our services. We hope to welcome you again in the future, it'll certainly be a great joy! Best regards,

10/10 Excellent

Renato M.

Stayed 3 nights in Mar 2023
Response from Lorena Tres - Gerente Geral on Apr 10, 2023
Prezado Sr. Renato,Primeiramente, agradecemos pela recente visita ao Blue Tree Premium Manaus.Sua satisfação é nosso maior objetivo e é com sua opinião que iremos aperfeiçoar nossos serviços, garantindo que irá encontrar sempre o melhor em nosso hotel.São esses comentários que nos motivam a buscar a qualidade de serviços, proporcionando o diferencial aos nossos hóspedes por meio do encantamento a cada nova hospedagem.Desejamos que venha nos visitar de novo em breve.Receba um cordial abraço de todo nosso Time de Hospitalidade.Cordialmente,

6/10 Okay

pierrette

Stayed 1 night in Mar 2023
Response from Lorena Tres - General Manager on Mar 30, 2023
Dear Mrs. Pierrette ,We all know the importance of a detailed review like yours, for it is through Expedia site that many travelers choose to stay where they are going to have a prior knowledge of the services of each hotel.It’s through your opinion that we will perfect our services and assure you that you will always find the best in our hotel.We are very sorry to hear that in some points we have left to be described in your comment, this is not really the standard of service and the service that we cherish in our hotels.We hope to receive it again, be sure to visit us!Best Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Lorena Tres - Gerente Geral on Sep 9, 2022
Prezado Sr. Anonymous , como vai?Gostaríamos de agradecer sua recente visita ao nosso hotel e também por dedicar seu tempo a nos deixar seus apontamentos.Sua satisfação é nosso maior objetivo e é através de sua opinião que iremos aperfeiçoar nossos serviços.Esperamos poder lhe receber mais uma vez.Cordialmente,

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2022

4/10 Poor

Kunihiko

Business traveler
Disliked: Staff & service
There was no wakeup call!
I used this hotel just for my connecting flight the following morning(7:40 am). Due to jet lag, I could go to bed at 3am. Even though, I asked the front desk to make a wakeup calls both at 5am and 5:30am, but they did not. I missed the flight. I even wouldn't think about this devastating hotel.
Stayed 1 night in May 2022
Response from Lorena Tres - General Manager on May 13, 2022
Dear Guest, We all know the importance of a detailed review like yours, for it is through Expedia site that many travelers choose to stay where they are going to have a prior knowledge of the services of each hotel. It’s through your opinion that we will perfect our services and assure you that you will always find the best in our hotel. We are very sorry to hear that in some points we have left to be described in your comment, this is not really the standard of service and the service that we cherish in our hotels. We hope to receive it again, be sure to visit us! Best Regards,

8/10 Good

Manoel

Stayed 1 night in Apr 2022
Response from Lorena Tres - Gerente Geral on May 2, 2022
Olá Sr. Manoel, como vai? Gostaríamos de agradecer sua recente visita ao nosso hotel e também por dedicar seu tempo a nos deixar seus apontamentos. Sua satisfação é nosso maior objetivo e é através de sua opinião que iremos aperfeiçoar nossos serviços. Esperamos poder lhe receber mais uma vez. Cordialmente,

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Blue Tree Premium Manaus on Nov 23, 2021
Obrigada pela sua avaliação! Atenciosamente, Equipe Blue Tree Premium Manaus

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and excellent breakfast buffet! Needs to be updated. Bare rooms.
Stayed 4 nights in Dec 2020
Response from Lorena Tres - Gerente Geral on Jan 5, 2021
Mr. Anonymous, Thank you for visiting us and also for reviewing us here on Expedia. Your feedback is of great importance because it motivates us to always search for improvement and dedication in our services. We hope to welcome you again in the future, it'll certainly be a great joy! Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Lorena Tres - Gerente Geral on Nov 4, 2020
Sr. Anonymous, Obrigada por se hospedar no Blue Tree Manaus e nos avaliar. Esperamos recebê-lo novamente! Cordialmente,

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Showing wear after many years - updates needed to keep up with standards
Stayed 2 nights in Mar 2020
Response from Blue Tree Premium Manaus on Mar 13, 2020
Hello, how are you? We would like to thank you for your recent visit to our hotel and also for taking the time to leave us your notes. Your satisfaction is our main goal and it is through your opinion that we will improve our services.

8/10 Good

Everton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Blue Tree Premium on Mar 11, 2020
Olá, Sr. Everton! Agradecemos por sua recente visita ao Blue Tree Premium Manaus! Cordialmente, Equipe Blue Tree

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Blue Tree Premium Manaus on Mar 10, 2020
Hello, Mr. Saad! Thank you for your recent visit to Blue Tree Premium Manaus! Sincerely, Blue Tree Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cphctdnvfrrrrrrrrrrrrrqqqqqfyd Bad of you to force coments
Stayed 1 night in Feb 2020
Response from Lorena Tres on Feb 26, 2020
Dear Mr. Thank you for your generous cooperation in sending us your comments about your stay at Blue Tree Premium Manaus. It is of fundamental importance for all our staff to take notice of suggestions and criticisms from our guests and clients. This is a great help to keep us improving our services. Best regards, Lorena Tres General Manager

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel except construction
Overall, my stay was very good. Breakfast was amazing. They had different local fruits to sample every morning and that was a really nice touch. The hotel was clean and located in a convenient area-- a 10 minute walk from a supermarket and the mall. There are also some restaurants nearby. There was construction going on at the hotel during my stay. This was mainly inconvenient because the pool was partially obstructed by some cables for the entire time that I was there and was completely shut down for at least 1-2 days.
Stayed 5 nights in Jan 2020
Response from Lorena Tres on Feb 26, 2020
Dear Mrs. Danielle, Thank you for your generous cooperation in sending us your comments about your stay at Blue Tree Premium Manaus. It is of fundamental importance for all our staff to take notice of suggestions and criticisms from our guests and clients. This is a great help to keep us improving our services. Best regards, Lorena Tres General Manager

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from LORENA TRES on Feb 22, 2020
Olá, Agradecemos por sua recente visita ao Blue Tree Premium Manaus! Cordialmente, Equipe Blue Tree

8/10 Good

Tariq

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazon & Manause
We stayed on our way back from Rio as had return flight from Manaus. Came to Manaus to visit amazon. Excellent hotel. Only draw back is that Teatro Amazonas & Market(vegetable, fish,meat) is not wlking distance.
Stayed 2 nights in Dec 2019
Response from Juliana Guest Relations on Jan 13, 2020
Dear Guest Tariq, thank you for staying at Blue Tree Premium Manaus and for leaving your opinion concerning our services. We are glad you liked the hotel. We hope to welcome you back next time you come to Manaus! Best regards, Juliana Nascimento Guest Relations

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019
Response from Juliana Guest Relations on Dec 13, 2019
Olá! Agradecemos por escolher o Blue Tree Premium Manaus para sua hospedagem na cidade. Ficamos muito contentes que tenha gostado da experiência. Aguardamos o seu retorno!

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019
Response from Juliana Guest Relations on Nov 23, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going there for work, please pick another one. Pretty much everything is terrible at this hotel. The bedroom smells bad, the bed is terrible, there is loud music, every single day, from the gas station beside the hotel, which seems to in inside the room and you cannot sleep well. I will never be back to this hotel. The worst ever! Not only in Manaus. The worst ever!!!
Stayed 3 nights in Sep 2019
Response from Blue Tree Staff on Oct 2, 2019
Dear Guest, We thank you for writing about your stay at Blue Tree Premium Manaus. It is of fundamental importance for all our staff to become aware of situations that happen to our guests. That way, we can work on improving our services. Your feedback is extremely valuable in strengthening the hotel's image so that we can effectively deliver to our customers what we propose on the hotel chain. It is, however, our desire and responsibility to exceed expectations and when something doesn’t go as planned, we are very constrained. Therefore, we sincerely regret the occurrences reported and apologize. This is not the Blue Tree Hotels standard of excellence. Certainly there is still room for improvement; we will continue to pursue our goal which is perfection in hospitality and services. Thank you again for your consideration.

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from Juliana on Oct 9, 2019
Prezado Hóspede, Agradecemos por nos avaliar. Seu feedback é extremamente importante para a nossa equipe! Esperamos receber-lhe novamente. Atenciosamente, Juliana Nascimento Guest Relations

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is an "OK" hotel in Manaus. Was there on a business trip and found the bed and pillows to be extremely uncomfortable. There are only 2 elevators for an 18 floor building and they were always busy (particularly terrible when 1 was out of service). The in-room a/c worked well but they don't air condition the halls or elevators so it can be oppressively hot. The upper level rooms had amazing views and big windows. Breakfast was pretty good (fresh fruit, eggs to order etc.). Meeting rooms were fine- nothing special.
Stayed 4 nights in Aug 2019
Response from Blue Tree Staff on Aug 16, 2019
Dear Guest, Thank you for staying at Blue Tree Premium Manaus! Feedback from our guests is extremely important so it is thanks to them we can learn and improve our services. Best regards, Juliana Nascimento Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Manaus
This was my second time to stay this hotel. Clean hotel room in safe area. This hotel is good enough for business travelers. There are 2 downside for me. 1 - My room was in 4th floor and facing gas station. I could hear people's voice and noise from cars and motorcycles at late night. 2 - These are many small bugs in the sink first in the morning. I saw it when I stayed last time also. After I started to use the tap water, bugs disappeared. They run away and know where to hide. I need to have video recorder in order to let hotel staff know.
Stayed 3 nights in Jul 2019
Response from Juliana Guest Relations Blue Tree Staff on Jul 23, 2019
Dear Guest, Thank you so much for always choosing our hotel for your stays in Manaus! Please know that you will always be welcome at Blue Tree Premium Manaus! We are sorry for the noise caused by the gas station and about the small bugs. We are going to ask our dedetization team to verify the need to change the products used or even where it is applied. Thank you so much for your review. Best regards, Juliana Nascimento Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Juliana Nascimento Guest Relations on Jul 18, 2019
Dear Guest, thank you for giving us your feedback! We hope to welcome you back soon!

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019
Response from Lorena Tres - Gerente Geral on Nov 4, 2020
Sr. Anonymous, Obrigada por se hospedar no Blue Tree Manaus e nos avaliar. Esperamos recebê-lo novamente! Cordialmente,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
I always stay at this hotel when I am in Manaus. This is not a laxuary hotel but has everything to stay for business. There are some restaurants in walking distance Highly recommend to business travelers.
Stayed 2 nights in May 2019
Response from Blue Tree Staff on Jun 3, 2019
Dear Guest, We are happy to know you always stay with us when you are in Manaus! Thank you for your great review.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Equipe Blue Tree on May 13, 2019
Prezado Sr. Javier, Agradecemos sua generosa colaboração em nos enviar comentários sobre sua estada no Blue Tree Premium Manaus. É de fundamental importância para toda a nossa equipe tomar conhecimento de sugestões e críticas de nossos clientes e hóspedes. Essa é sobremaneira uma grande ajuda para que possamos seguir cada vez melhores. Atenciosamente, Equipe Blue Tree

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The internet was extremely slow, couldn't conduct my work, will not stay here again unless internet service is improved
Stayed 4 nights in Mar 2019
Response from Blue Tree Staff on Apr 1, 2019
Hello, Thank you for staying at Blue Tree Premium Manaus. We are very sorry for this inconvenience. We want you to know that we are aware our internet connection is not pleasing our guests and we are currently changing the internet operator for one that will offer more speed and the expected quality for wifi in a hotel. We hope we can welcome you back after this situation is fixed. Kindly, Blue Tree Staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from Blue Tree Staff on Apr 1, 2019
Hello! Thank you for choosing Blue Tree Premium Manaus for your stay in the city. We hope we can welcome you back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Equipe Blue Tree on Jan 27, 2019
Olá, como vai? Gostaríamos de agradecer sua recente visita ao nosso hotel e também por dedicar seu tempo para nos avaliar. Sua satisfação é nosso maior objetivo e é através de sua opinião que iremos aperfeiçoar nossos serviços. Esperamos poder lhe receber mais uma vez.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2018
Response from Juliana Guest Relations on Dec 19, 2018
Olá! Ficamos muito contentes que você tenha curtido sua hospedagem no Blue Tree Premium Manaus. Será um prazer receber-lhe em sua próxima visita à Manaus! Cordialmente, Juliana Nascimento Guest Relations

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delivered.
Good stay.
Stayed 1 night in Nov 2018
Response from Blue Tree Staff on Nov 19, 2018
Hello Lorena, We'd like to thank you for staying in our hotel. We hope to welcome once again. Best regards, Blue Tree Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It was great experience to stay at Blue tree Manaus. Close to many restaurants and you can go to the best shopping mall in Manaus on foot. Breakfast is good. This is not a laxuary hotel but good enough for business travelers.
Stayed 2 nights in Oct 2018
Response from Blue Tree Staff on Nov 5, 2018
Dear Guest, We are happy to have provided you with a great experience. We sincerely hope to welcome you back. Best regards, Blue Tree Staff

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Introduction to Brazil
A taxi from the airport at midnight was the best way to go. Blue Tree very modern clean. Staff very welcoming. Close to shopping mall easy walk and safe.
Stayed 1 night in Sep 2018
Response from Henrimar Cavalcante on Sep 23, 2018
Hello Mrs. Karyn, how is it going? Thank you for visiting us and also for reviewing us here on Hotels.com. Your feedback is of great importance because it motivates us to always search for improvement and dedication in our services. We hope to welcome you again in the future, it'll certainly be a great joy! Best regards, Henrimar Cavalcante Coordinator of Front Desk – Blue Tree Premium Manaus

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beijing will not be allowed to travel any longer because they will let them
Stayed 4 nights in Sep 2018
Response from Lorena Tres - Gerente Geral on Nov 4, 2020
Sr. Anonymous, Obrigada por se hospedar no Blue Tree Manaus e nos avaliar. Esperamos recebê-lo novamente! Cordialmente,

8/10 Good

Levend

Liked: Cleanliness, staff & service
Response from Bárbara Ramos Gerente Geral on Feb 26, 2018
Hello Mr. Levend, We thank you for your recent visit to the Blue Tree Premium Manaus and we appreciate your feedback. Have a great week! Best regards, Barbara Ramos General Manager

8/10 Good

Levend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Bárbara Ramos Gerente Geral on Apr 11, 2018
Olá Sr. Levend, Agradecemos por sua recente visita ao Blue Tree Premium Manaus e por dedicar um pouco de seu tempo para nos avaliar. Esperamos lhe receber novamente! Atenciosamente, Bárbara Ramos Gerente Geral Hello Mr. Levend, We thank you for your recent visit to the Blue Tree Premium Manaus and for taking some time to review your stay with us. We hope to receive you back eventually! Best regards, Barbara Ramos General Manager

8/10 Good

Luis G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business trip
Short business trip. I think it was a good value for the price.
Stayed 1 night in Jul 2017
Hello Mr. Luis G, we appreciate your review about your stay in our hotel. For us, our guests opinions, critics and suggestions are really important to help us improve and do our best. We'd be honored to welcome you back in the Blue Tree Premium Manaus. Best regards, Barbara Ramos General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
ugly location, far from airport
Arrived 11pm from airport. No staff available to help with our many bags. Elevators too small and slow. Room was clean and spacious but curtains thin - letting in morning light. Breakfast very poor. Stale coffee, poor quality fruit.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was fine but it is not central. Takes at least 40 minutes to walk to the theatre area. Wouldn't stay there again due to this

8/10 Good

carolyn, Ana Bay Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel but no hot water
We stayed at this hotel on our way to and from a jungle trip. The only issue we had was there was NO hot water. On the first night e stayed on the 18th floor and was told it takes a long time for the hot wter to get up from the basement. On arrival tye second time I asked to ave a room that ad hit water and go the 7th floor. After running the hot water tap for 20 minutes and still no hother water I gave up.

10/10 Excellent

Terena, New Zealand

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay
Stayed one night to rest up. Hotel is lovely with a pool and gym that is easily accessible. Hotel staff not as friendly but tjis may be because they couldn't understand alot of English.

8/10 Good

Jefferson, Brasilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a long Business trip...
Good for Business. laundry services not expensive.