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Reviews of Krystal Hotel

3 out of 5
Krystal Hotel
Rua Barroso, 54, Centro, Manaus, AM

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 73 reviews" "
Rating 8 - Good. 30 out of 73 reviews" "
Rating 6 - Okay. 24 out of 73 reviews" "
Rating 4 - Poor. 3 out of 73 reviews" "
Rating 2 - Terrible. 4 out of 73 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

8/10 Good

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good. But after sunset a very scary neighborhood.
Stayed 2 nights in Nov 2018
Response from Luiggy on Nov 20, 2018
Agradecemos sua avaliação

8/10 Good

Adrian C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Johannes, Aruba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and central located Hotel
This hotel is very nice situated 2 minute’s walk from the theater Amazonia. I enjoyed the stay and the breakfast. The reception was always there to help and answer any questions you might have. Internet connection was good. Overall I recommend staying there.

10/10 Excellent

Anthony I, Taipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for the World Cup
The hotel was nice and in a great location in the Centro. The service was excellent, buffet breakfast was good, and they maintained our room very clean. The price was almost five times the regular price because of the World Cup but this was true for every hotel everywhere. Overall, we were very satisfied with our stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Comfortable and friendly place

6/10 Okay

Tandalatom, USA

Disliked: Room comfort
Adequate hotel
Very tight quarters but acceptable. It was clean but not worthy of more than a two star rating. We were there at the time of the World Cup games so the prices may have reflected that, but it was too costly for the amenities provided. The same hotel in the USA or Europe would have cost US $60-75.

6/10 Okay

J, NY

Disliked: Staff & service, room comfort
Ok for normal price
Stayed here for FIFA World Cup...they jacked up the prices 10x but didn't up the service to match price. The location was great though.

6/10 Okay

BGGirl, USA

Liked: Cleanliness
It does the job
We actually spent two different nights there--the first night the air-conditioner worked very well and the second night the air-conditioner took a while to function. One thing that was good about the second night that we had there was that the Internet signal near the stairwell is very strong and we were able to get Internet in our room. Our first night room was located far from the stairwell and thus could only get Internet if you walked down the hallway. Other than that the location was close to shopping and Amazon theater but got a little sketchy at night.

2/10 Terrible

Alejandro, Caracas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel in an horrible area
They overcharged taking advantage of the world cup . I feel I was robbed. The manager is nasty with no ethics I ould not wait to leave , probably the worst hotel I ever have been. EXPEDIA SHOULD ELIMINATE THIS HOTEL ON ITS RECOMENDATIONS !!!!!!!!!!!!!!

8/10 Good

Rick, Sydney, Oz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Centro
Perfectly nice little hotel in the centre of Manaus, near Opera House (Teatro Amazon) and its square. Very helpful staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Clean affordable place
The rooms (we booked before and after an amazon jungle tour) were clean, bright and had the right amentities. No one really spoke English or Spanish but we made do and everyone was nice/friendly. Breakfast is good and starts at 630am which was perfect for our 7am pick up. I would recommend it. It is also by the amazon theater and not far from a large street with shops. The street itself isn't great but other than that no complaints.

6/10 Okay

J M Cruz, London, UK

Central location
Very friendly and helpful staff. Inexpensive. Basic facilities and breakfast but adequate for someone who simply needs a place to sleep. Centrally located, close to several historical buildings, but the area is busy, dirty and practically deserted after 8pm. As a business traveller who simply needed a place to stay at the end of the day, I would return to this hotel.

4/10 Poor

Mathias Braschler, Zurich

Disliked: Cleanliness, property conditions & facilities, room comfort
badly maintained hotel
The only good thing about this hotel is the fact that it is close to the Theater Amazonas.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Chris, Central Florida

Liked: Cleanliness
Disliked: Staff & service
An old hotel right in downtown
This is an old hotel on a busy street. The entrance is almost invisible. The lobby is very small but you get a good view of the street and the people traffic. The is a tiny elevator that leads to a typical old Brazilian hotel corridor - the overhead lights come on as you head for your room. My room was small. There was a large amount of old Amazon wood on the frames - the whole room had an antiquated appearance. Nevertheless it was immaculately clean. Airconditioning is via a window unit, and is noisy. A surprise was the upstairs cafeteria where breakfast is served - excellent menu choice (no hot food) in a sunny, modern room. The hotel has a fantastic downtown location a few blocks from the Mercado, the Port and also the Opera. I was there during the pre-Christmas period, and the streets were even more crowded than usual, even until late at night. Hotel amenities are limited - a room safe at extra charge and free web access (no business center or computers available).

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from MARCOLINO on Jan 23, 2020
AGRADECEMOS SUA AVALIAÇÃO ESTAMOS TRABALHANDO PARA MELHOR SERVIR NOSSOS HOSPEDES ARENCIOSAMENTE RESERVAS kRYSTAL HOTEL

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2019
Response from MARCOLINO on Nov 28, 2019
agradecemos.As suas avaliação é de muinta importancia.assim pedomos melhorar o nossos serviços Brigado a todos.

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019
Response from Luiggy Rezende on Nov 4, 2019
Agradecemos sua avaliação ficamos grato em recebelo e em saber que estamos fazendo um otimo trabalho Vamos ficar aguardando para uma nova visita.

2/10 Terrible

Aguiar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo, faltou energia, não recomendo a ninguém
Péssimo,hotel de 100 anos atrás, café da manhã horrível, faltou energia devido à má instalação do local, tudo Velho. Qquer bordel de beira de estrada tem melhor estrutura. Não recomendo nem a meu pior inimigo.
Stayed 3 nights in Oct 2019
Response from Aguiar on Oct 23, 2019
Em resposta a seu comentário, e em função da demanda de um concurso público nacional, as acomodações que talvez estivesse a procura não teriam mais disponibilidade a época. Quanto a falta de energia,não temos como mensurrar com nosso fornecedor Amazonas Energia,, pois não somos previamente comunicados, e temos gerador próprio. O Krystal Hotel é de categoria turistica registrado nos orgãos oficiais de turismo, e não um borfel ou hotel de beira de estrada. Zelamos pelos serviços oferecidos. A Gerencia.

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel no centro de Manaus com boas instalações
Devido a um concurso que estava sendo realizado em Manaus no mesmo fim de semana da nossa estadia, este era um dos poucos hotéis disponíveis. Mas não há do que se queixar. As instalações são boas, a cama confortável e os funcionários são prestativos e atenciosos. Ainda ganhamos 2 bombons de cupuaçu de cortesia no primeiro dia.
Stayed 4 nights in Oct 2019
Response from Luiggy on Oct 18, 2019
Agradecemos sua avaliação e ficamos satisfeitos em recebelo e em saber que estamos realizando um otimo serviço. Vamos ficar aguardando uma nova visita!! ATT Luiggy Rezende

6/10 Okay

mee lai fisa

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Luiggy on Nov 14, 2019
Agradecemos sua avaliação e vamos melhorar nos pontos negativos apontados aguardamos uma nova visita para que seja feita uma nova avaliação. ATT equipe Krystal

6/10 Okay

carlos

hotel barato
o local e bem no centro, local bom, porém a noite é perigoso, notei que a limpeza dos quartos deixava a desejar, logo na chegada somente um jogo de toalhas e somente 1 sabonetinho, café da manhã bem simples, básico, ar condicionado do quarto não dava conta.
Stayed 4 nights in Jul 2019
Response from Equipe Krystal on Aug 3, 2019
Agradecemos sua avaliação e vamos trabalhar para melhorar nos pontos negativos informados e pedimos desculpas pelo inconivente e vamos aguardar seu retorno para que possa ver as mudanças sugeridas

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
infelizmente por motivo de ordem pessoal tive que sair mais cedo do hotel
Stayed 4 nights in Jul 2019
Response from MARCOLINO on Jul 27, 2019
BOA TARDE AGRADECIDO PELA SUA AVALIAÇÃO.ESTAMOS AO SEU DISPOR ATENCIOSAMENTE

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from MARCOLINO on Jul 22, 2019
BOM DIA SR. AGRADECIDO. A SUA AVALIAÇÃO..É DE MOINTÁ IMPORTANCIA ESTAMOS TRABALHANDO PARA MELHOR ATENDER É MELHORAR O NOSSO PONTO NEGATIVO. ATENCIOSAMENTE.

8/10 Good

Lene, Riga

Liked: Cleanliness, staff & service, room comfort
Udmærket til prisen.
Stayed 1 night in Jul 2019
Response from MARCOLINO on Jul 15, 2019
BOA TARDE NOSSOS AGRADECIMENTOS. ESTAMOS TRABALHANDO.PARA MELHORAR AINDA MAS NOSSOS SERVIÇOS. ATENCIOSAMENTE DA EQUIPE DE COLABORADORES KRYSTAL HOTEL

8/10 Good

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pontos positivos e negativos
O hotel é confortável e com boa estrutura. O café da manhã é suficiente e com variedades, mas faltou servir mais alimentos típicos da região. O atendimento de todos da recepção poderia ser melhor e poderiam corrigir o fato da internet não funcionar no quarto 310. O hotel era limpo e o ar condicionado funcionava bem. A localização é boa mas não para quem vai precisar ir atrás de restaurantes à noite, pois são longes e tem muitos moradores de rua no caminho.
Stayed 3 nights in Aug 2018
Response from Luiggy on Oct 13, 2018
Agradecemos os elogios e estamos sempre em busca de melhorar, agradecemos o seu feedback espero que retorne para ver se as mudanças que sugeriu foram atendidas.

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito Bom
Tudo tranquilo, hotel localizado no centro, muito bom.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
As pessoas que atendem são agradáveis, local ruim
Roupas de cama e toalhas sujas, pareciam usadas. O atendente foi muito educado.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bem localizado, tranquilo.
Equipe prestativa, ambiente tranquilo e bem no centro da cidade. Gostei.
Stayed 3 nights in Jan 2018
Response from Hotel Krystal on Jan 30, 2018
Obrigado pela preferência volte sempre.

8/10 Good

MARCOS VENICIUS

Liked: Cleanliness, staff & service
Bom mais não tanto.
O hotel precisa se atualizar, pois o ar condicionado e velho, os móveis são antigos e com cheiro de mofo e cama e pequena para um casal.
Stayed 4 nights in Nov 2017
Response from Hotel Krystal on Jan 30, 2018
Obrigado é estamos trabalhando para melhorias

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience
1. No shampoo, only a soap. No warm water to take a shower. Hair dryer is broken. 2. Breakfast only provides 3 kind breads, 2 kind fruits, 1 sausage, ham, cheese, coffee, orange juice, and some tea bags, that's all. 3. I arrived at 3am, and I ask the staff in the reception desk: could I check out at 6pm? The staff said ok. After the breakfast, another staff ask me to check out before 1pm. If I wanted to stay until 6 pm, she would charge the fee for another day.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito rapida, mas fiquei muito contente. Otimos serviços.
Stayed 1 night in Sep 2017

6/10 Okay

José

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Kaikki keskustassa menee kiinni klo. 19, joten varaudu esim. syömään ennen tätä.

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Bem Localizado
Me hospedei recentemente no Hotel,e gostei muito, é bem Localizado perto de tudo,serviço de recepção super competente,o café é bem simples mas tudo bem organizado e os funcionários são muito educados.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo hotel!
Otimo hotel! Muito bem localizado!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Manaus
Bonne expérience et tour intéressant sur le fleuve

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

6/10 Okay

Thais, Cabo frio

Liked: Cleanliness, staff & service, room comfort
Custo x benefício
Hotel bom custo x benefício!! Banheiro antigo. A recepcionista uma graça, muito simpática! Local bem perigoso para sair a noite.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Boa Localização
Fácil acesso, ótima localização, equipe atenciosa...Apenas uma ressalva para o tamanho do box do chuveiro, que era muito apertado

8/10 Good

anderson, Pinto Bandeira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel no centro de Manaus
Hotel confortável localizado no centro de Manaus. Há restaurantes de comida típica de boa qualidade a poucos metros deste.

6/10 Okay

Matthias, Schweiz

Liked: Staff & service
Preis-Leistungsverhältnis stimmt
Bei der Ankunft wurden wir von einem aufgestellten Team begrüsst. Nach kurzer Dauer konnten wir (2 Ehepaare) die Zimmer übernehmen. Leider waren diese nicht auf der gleichen Etage, obwohl wir schon mehrere Wochen zuvor die Zimmer gebucht haben. Das war letztendlich aber kein Problem. Die Zimmer sind schon etwas klein, um viel Gepäck zu verstauen. Auch das Badezimmer bietet nicht viel Platz, um das Notwendigste zu verstauen. Als Hotel vor und nach einer Amazonasreise erfüllt es auf jeden Fall seinen Zweck. Leider hat in der ersten Nacht eine Familie über unserem Zimmer gewohnt, welche zu später Stunde laufend das Bett und den Tisch verschoben haben. Für Familien ist die Zimmergrösse schon etwas klein. Das Frühstücksbuffet ist ausreichend und wird laufend ergänzt. Die Aussicht auf der kleinen Dachterasse bietet einen kleinen Überblick auf die Umgebung.

8/10 Good

Eunice, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradável no centro de Manaus.
À princípio ficamos decepcionadas e temerosas com a aparência do Hotel. Mas, ao entrar, fomos recebidas com muita simpatia pela Célia. Pessoa incrível que nos recebeu com um largo sorriso e nos colocou a vontade. Quarto limpo e amplo, chuveiro ótimo. Funcionários muito atenciosos. Recomendo e assino embaixo. Eunice, Rita e Cida.

4/10 Poor

valerie

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

YASMIN, VENEZUELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion
Recomiendo 100%

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort