Ratings based on 13 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
77% of guests recommend
3.7 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Fernando from Dubai, UAE

Well located walking distance of Manauara shopping

Posted Nov 23, 2013
The hotel is convenient overall speaking, but restaurant is limited as well as breakfast buffet with few options and the same everyday.
4 out of 5
Recommended
for Couples
by Edgar from Orlando Fl

Perfect location for my needs.

Posted Aug 17, 2013
It is locates near the best restaurants in town and close to various points of interest.
2 out of 5
by A verified traveler

Really?

Posted May 22, 2013
I left this hotel with two good notes only: The staff is very kind and the bed is by far the cleanest part of the hotel (whew!). The hotel has an horrible smell in lobby, a poor housekeeping in general and breakfast is disappointing.
1 out of 5
Recommended
for Personal Event
by DF

Won't stay here again

Posted Aug 14, 2012 on Hotels.com
Disastrous stay: air con not working right throughout the hotel. Internet only worked on the lower floors or lobby. The staff kept saying that the a/c would be fixed tomorrow (amanha) and then I found out that they had to wait for a part to come from Sao Paolo. Even some of the front-desk staff were exasperated....remember, this is the Amazon in the hot season. I checked out a day early and went to another hotel. Otherwise, exercise equipment broken, only one towel provided per room. Dishes for the kitchen were dirty. Overall, a real nightmare for an above average rate per night.
4 out of 5
Recommended
by j

Excellent Hotel, Price and Internet for Location

Posted Jun 7, 2012 on Hotels.com
For a hotel in the middle of the Amazon this place was great. The staff varied from being completely untrained to taking an hour to check us in. That said, the rooms were a fantastic size for the price and the Internet rocked.
4 out of 5
Recommended
by A verified traveler from New York, NY

Looking for clean & comfortable

Posted Sep 15, 2011
Room is a comfortable suite. Service - no bell hops and most reception people do not speak English. Got bags to room without a problem and accomplished what was needed through staff. Add taxi fare to Centro and bill is still reasonable.
3 out of 5
by A verified traveler

Mercure Manaus - August 2011

Posted Aug 11, 2011 on Hotels.com
I've stayed at this hotel many times and it appears to be going downhill. The room was fine and was as expected and the service was okay, but the price has increased significantly and various facilities are falling into disrepair. In particular, the hotel does not seem capable of maintaining the swimming pool, which has grey-green water and the fitness facility is a sham. Internet was also slow and flaky. Unfortunately, I think this "new" hotel is headed very rapidly in the direction of most other Brazilian hotels: downward with little investment in upgrades or repairs. Wouldn't it be nice to know where all the money goes? Probably into Miami condos for the owner and his family.
3 out of 5
Recommended
by A verified traveler

Manaus-hotel-mercure

Posted Jul 11, 2011 on Hotels.com
Not a bad hotel by Brazil standards, which are low compared to other parts of the world. I found it a bit overpriced, but it met my needs in terms of providing an apartment-style room. Also, the location is quite good near shopping (supermarket and mall), so one can walk to get groceries, money, restaurants (in the mall). Overall, I would stay there again. Plus, the staff are very nice and efficient.
3 out of 5
Recommended
by A verified traveler from Sydney, NSW

Mercure Hotel Manaus

Posted Mar 9, 2011 on Hotels.com
The Hotel is located in an area with shopping centres and restaurants all around. Getting into the city centre requires a taxi. Service is friendly but a bit slow, otherwise, staff is trying to do its best . Response to requests is not always forthcoming, and the hotel restaurant is closed on sundays. There is a nice small pool on the roof top and the terrace provides a great view over Manaus.
2 out of 5
by A verified traveler from Sao Paulo, SP

I do not recommend

Posted Nov 4, 2010 on Hotels.com
This is the worst Mercure's unit I've stayed so far. The variety and the quality of the food in the breakfast are low. Internet does not work well; it does not work at all at the 3rd floor. The air conditioning stopped working at night (and we are talking here of a hotel in the middle of the Amazon!). The room had no electricity when I first came in.