Made a reservation in Jan and when arrived May 12th, my reservation through Expedia had been cancelled without my approval. The "General Manager", a red headed obnoxious was yelling that the reservation was cancelled and she had been the one that did it. I sat down at the breakfast area and called Expedia. Yes, I had inquired about a cancellation but at a charge to cancel of $60 dollars for 3 rooms, we decided to stay overnight. I therefore told Expedia that we would just keep the rooms and thought all was well until we got there, tired and exhausted from the Graduation event. It was odd that when we arrived they had three rooms and within 20 minutes the rooms were filled. During the exchanges, this GM lost her temper, was yelling and only after being told that she was rude and not a good representative of the hotel chain, she calmed and did say she was sorry but blamed the problem on Expedia. I do not agree. I think she cancelled the reservation and was not being accountable. We ended up at a former Econo lodge, now Loves Motel. She surely needs much customer service training if she is to continue in her current role. Oh, and upon us leaving, she was outside having a smoke, I would guess to calm her nerves.