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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
150 E Poyntz Ave, Manhattan, KS

Reviews

6.8
Rating 10 - Excellent. 81 out of 440 reviews" "
Rating 8 - Good. 144 out of 440 reviews" "
Rating 6 - Okay. 102 out of 440 reviews" "
Rating 4 - Poor. 69 out of 440 reviews" "
Rating 2 - Terrible. 44 out of 440 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
At the time when we went they were doing renovations so there was so swimming pool or hot tub and the water line broke so no breakfast. We got a suite and there was zero lighting in the room and the plug in wouldn't work for my cpap machine. The staff was very pleasant though and truly felt sorry for the conditions of our stay.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Lisa I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

8/10 Good

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

2/10 Terrible

Ryan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude, seemed like that hated Americans for some reason. The location may seem nice but upon further inspection it's in fact not nice at all. We found disgusting bedding, and pubic hairs in our towels just to name a couple things. I'd highly recommend finding a different place to stay.
Stayed 1 night in Jan 2024
Response from General Manager on Apr 10, 2024
Dear Ryan I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was not available.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 19, 2024
Dear Jason, I'm sorry to hear that your recent experience with our business did not meet your expectations. But If you check on our website and in the hotel alerts it is mentioned that our pool is currently under renovation. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
I'm so glad you enjoyed your stay. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.

8/10 Good

Carol

Liked: Staff & service
This place is underground renovations and it is hard to do that and continue to operate at the same time. The staff was friendly and engaging. Our room was fine. We stayed just one evening. It was at a good price point and in a convenient location.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

8/10 Good

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
We are glad you enjoyed your stay with us. Thank you

4/10 Poor

Kady, Hays

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Advertised having an indoor pool. Sign at property says INDOOR POOL. Pool doesn't look like it's had a drop of water in it in 5 years. Breakfast was slim pickings and eggs were mostly water.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 15, 2024
Dear Kady I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

4/10 Poor

Jonnie

Disliked: Property conditions & facilities, room comfort
Hotel pictures on site were deceptive, hotel was run down and no pictures on walls, or lamps. Signs were taped to walls, bathroom had hair and possibly blood on floor and in shower.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 15, 2024
Dear Jonnie, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

2/10 Terrible

Patrick

Stayed 6 nights in Dec 2023
Response from General Manager on Feb 15, 2024
Dear Patrick, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

6/10 Okay

Juana

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was cold and the bread and beagles were very hard. Just improve that. The pool area was closed due to remodeling. The hotel was very clean they are pet friendly ❤️ If needed will most definitely stay here again.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 15, 2024
Dear Juana, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

10/10 Excellent

Janell

Stayed 1 night in Dec 2023
Response from General Manager on Apr 10, 2024
Dear Janell, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

4/10 Poor

Courtney

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the staff was friendly enough. the room was dirty. the shower/tub still had opened shampoo bottles in it. the toilet had urine stains all over it. black hair strands and crumbs all over the tile floor in bathroom. beds were outdated and uncomfortable. spring mattresses suck. breakfast was stale, old and gross. the walls are thin and you can hear EVERYTHING in your room. from upstairs to hallways. basically a place to lay your head at night and shower. i wouldn’t stay again.
Stayed 2 nights in Dec 2023
Response from General Manager on Apr 10, 2024
Dear Courtney, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Apr 10, 2024
Dear Jessica, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

6/10 Okay

Jessie

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Apr 10, 2024
Dear Jessie, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

8/10 Good

Bill, Lakewood

Traveled with family
Liked: Staff & service
Very friendly staff! We were greeted kindly. The facility is undergoing some renovations. Unfortunately there is a train track directly behind the hotel that is pretty loud and you will feel it passing by if your room is adjacent to it.
Stayed 1 night in Nov 2023
Response from General Manager on Apr 10, 2024
Dear Bill, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

10/10 Excellent

Samuel

Stayed 1 night in Nov 2023
Response from General Manager on Apr 10, 2024
Dear Samuel, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

2/10 Terrible

Raymond

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is a dump
Stayed 2 nights in Oct 2023
Response from General Manager on Apr 10, 2024
Dear Raymond, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

10/10 Excellent

Amy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Basic hotel but gets the job done.
Stayed 1 night in Oct 2023
Response from General Manager on Apr 10, 2024
Dear Amy, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

8/10 Good

Emma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 2 nights in Oct 2023
Response from General Manager on Apr 10, 2024
Dear Emma, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

10/10 Excellent

Jason, Russell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Apr 10, 2024
Dear Jason, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

10/10 Excellent

WESLEY

Stayed 2 nights in Oct 2023
Response from General Manager on Apr 10, 2024
Dear Wesley, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve stayed there this year. Nice place , clean quiet room. Good breakfast offered. I enjoyed my stay.
Stayed 1 night in Sep 2023
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

4/10 Poor

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was under construction and they didn't have the pool working 😒 the morning coffee was cold or gone .food was not the best. Our room was clean
Stayed 1 night in Sep 2023
Response from General Manager on Apr 10, 2024
Dear Brenda, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

8/10 Good

Folake

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable for the price. It was worth the stay.
Stayed 1 night in Sep 2023
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

6/10 Okay

vasilie

Stayed 2 nights in Sep 2023
Response from General Manager on Apr 10, 2024
Dear Vasilie, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

2/10 Terrible

Jessie

Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at the Quality Inn & Suites in Manhattan, KS on 9/16/23-9/17/23. The lady at the front counter was extremely friendly and helpful, but I was extremely disappointed in the quality of the room (Room 105) I stayed in. When I first walked into the room, I thought it was pretty good until I started to look around. The first thing I noticed was the recliner was extremely worn out and had seen some better days. The walls had pieces of sheetrock missing along with random fluids on the walls. Then I went to use the shower and there was a large section of the wall in the shower covered with duct tape along with no hot water. Finally, I took my shoes off and was walking around with my socks on and the carpet in the room was soaked from what I believe to be the jacuzzi tub to be leaking. The reason I believe that the jacuzzi tub was leaking was because there was already a completely soaked towel underneath the faucet. Overall, for the quality of the room I stayed in, the price I paid is very off. I have photographs of the shower wall, recliner, damaged walls, soaked towel under the jacuzzi faucet, and water damaged ceilings if you would like to see them.
Response from General Manager on Apr 10, 2024
Dear Jessie, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place. Could use some upgrades.
Stayed 1 night in Aug 2023
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

2/10 Terrible

Rebecca

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty
Stayed 1 night in Aug 2023
Response from General Manager on Apr 10, 2024
Dear Juana, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

4/10 Poor

Cora

Traveled with group
Disliked: Amenities, property conditions & facilities
Overall the property was messy due to renovations. The room smelled like cigarette smoke and when this was brought up to the front desk, the man was extremely dismissive and arrogant that it was impossible the room could smell because it was just renovated two days ago. There was a plastic bag over the smoke detector, the TV was not connected to cable or services and the bathroom was not the cleanest. There were pink water drops on the outside of the tub, the walls and door. The door was very sticky the first night but then wouldn’t lock when you closed it. It could be opened without a key just by pushing on the door. The cleaning staff were nice and accommodating when we asked for extra towels.
Stayed 2 nights in Aug 2023
Response from General Manager on Apr 10, 2024
Dear Cora, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

6/10 Okay

Jennifer

Liked: Cleanliness, room comfort
Good now but will be better soon.
This location was renovating. Therefore some of the general areas were not as clean or accessible. Not an issue for my stay. However, the lobby a/c was not working which was concerning. There was an oversight with my reservation and the management took care of it promptly. My room was clean and comfortable. Overall, the stay was fine and staff was pleasant.
Stayed 1 night in Aug 2023
Response from General Manager on Apr 10, 2024
Dear Jennifer, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aug stay
Room was clean. Staff was friendly and helpful. Will definitely stay there again
Stayed 1 night in Aug 2023
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service
We were a bit disappointed when we arrived to find there was no AC in the lobby or dining area. The pool and hot tub were both out of service as the areas were being used as storage for renovation materials. The temperature was so high in the dining area Saturday morning that we were unable to sit there to eat breakfast and had to take it back to our room. The staff were apologetic about the conditions and things like the remodel should be updated on their websites.
Stayed 2 nights in Aug 2023
Response from General Manager on Apr 10, 2024
Dear Kenneth, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

2/10 Terrible

Jayme

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Walked into the room and i could immediately smell mold and mildew. After investigating we found it to be on the air conditioner. To try to help the smell i grabbed my clorox wipes to clean the mold but there was too much. We canceled our reservation immediately.
Stayed 1 night in Jul 2023
Response from General Manager on Apr 10, 2024
Dear Jayme, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in was clean BUT you had to get past the stinch and filth at check in and lobby. Severe water damage, smell of mold/mildew mixed with Asian cooking….. would not even consider eating the breakfast due to condition of serving area.
Stayed 3 nights in Jul 2023
Response from General Manager on Apr 10, 2024
Dear Kelly, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

4/10 Poor

Felicia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Apr 10, 2024
Dear Felicia, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

10/10 Excellent

roque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

4/10 Poor

Leonardo

Stayed 1 night in Jul 2023
Response from General Manager on Apr 10, 2024
Dear Leonardo, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

6/10 Okay

Sandra

Liked: Cleanliness
Tv didn’t work, shower wasn’t working, railroad passing right outside window, decor very dated
Stayed 1 night in Jun 2023
Response from General Manager on Apr 10, 2024
Dear Sandra, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I did not stay and cancelled my stay within five minutes after checking in. When the elevator opened onto my floor I was hit with a terrible stench of something mixed in with strong bleach based cleaner. My eyes and nose were both running by the time I got to my room a few doors down. I walked into a room that had a strong smell as well wafting down. The floor was badly stained. I think the renovations of the floor above me affected the air quality on my floor. I couldn’t breathe so I went down and said I couldn’t stay. They cancelled my reservation but I was still charged for the room. It was two days ago and still shows on my bank account as having came out. Hopefully sometime this week the money will be returned. It truly wasn’t habitable.
Stayed 1 night in Jun 2023
Response from General Manager on Apr 10, 2024
Dear Lori, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

4/10 Poor

Shannan

Disliked: Property conditions & facilities
The property was under renovation. Very hot in the lobby and breakfast area. The tile in the room’s bathroom was coming off and we kept stepping on pieces of grout. The air conditioning unit leaked water on the carpet, or it might have been the rain? One night the hallways on the second floor smelled like marijuana. The elevator was VERY slow and sounded like it might not make it.
Stayed 2 nights in Jun 2023
Response from General Manager on Apr 10, 2024
Dear Shannan, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

2/10 Terrible

Rebecca

Disliked: Staff & service, property conditions & facilities
Terrible , terrible , terrible , just bought by from an auction , under construction , fire alarms going off from dust
Stayed 2 nights in Jun 2023
Response from General Manager on Apr 10, 2024
Dear Rebecca, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

6/10 Okay

Mark

Traveled with family
Disliked: Property conditions & facilities
No air conditioning in lobby and first floor. Pool closed. Breakfast poor. Rooms were good sized.
Stayed 1 night in Jun 2023
Response from General Manager on Apr 10, 2024
Dear Mark, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

10/10 Excellent

Donna

Stayed 1 night in May 2023
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
good location, easy parking, good breakfast, quiet room.
Stayed 1 night in May 2023
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from General Manager on Apr 10, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

4/10 Poor

CJ

Stayed 3 nights in May 2023
Response from General Manager on Apr 10, 2024
Dear CJ, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.

6/10 Okay

Shelly

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Slept well and shower was warm. Breakfast was hot and ready, good flavor. Stains on furniture and pilled sheets were off-putting.
Stayed 1 night in Apr 2023
Response from General Manager on Apr 10, 2024
Dear Shelly, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

4/10 Poor

John

Traveled with family
Disliked: Amenities, property conditions & facilities
The property was somewhat run downed, especially for something called "Quality." The wall paper was pealing in places. The door had gaps when it closed. The side chair didn't function properly. The breakfast was ok, but not a lot of variety. The coffee was not very good.
Stayed 3 nights in Mar 2023
Response from General Manager on Apr 10, 2024
Dear John, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced. Also thank you for your kind words about the stay.

2/10 Terrible

maria

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from General Manager on Apr 10, 2024
Dear Maria, We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced.