Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom c

Very tricky staff

Posted Feb 16, 2015
Tried to push me into taking smoking room . Then ask me to wait as the manager was checking on a non smoking room . I waited over thirty minutes only to be tricked . They had put one of those air freshener machines into a smoking room. To cover up the smoke smell but it didn't work . Very bad experience
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, next door to the malls.

Posted Feb 9, 2015
Pros: near the shopping area and restaurants
Cons: none
Location: shopping and plenty of restaurants
very good, this is the second time we used this place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Makati, right where business takes place

Posted Feb 8, 2015
Pros: Hospitality, staff is nice and very helpful
Cons: Hotel could use a touch up, for the asked price ... it is a bit run down
Location: Shopping, shopping and shopping ... Makarti ...
Nice welcome, quick check in , friendly helpful staff, the Ascott is always good, the staff is excellent :) Aside from that ... i find the hotel a bit pricy ...
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Great hotel for shopaholics and foodaholics

Posted Dec 29, 2014
Pros: Location and security.
Cons: Shower over bath tub can be slippery. Separate shower and bath tub or choice of either would be ideal.
Location: Location is perfect for those who love to shop, eat and explore the area.
Excellent hotel for anyone who loves to shop and eat as well as explore Makati, one of the busiest business districts in the country. It sits above a big shopping centre (Glorietta) and next to other big ones (Landmark, SM, Greenbelt, Rustan's). The room is comfortable with adequate provisions, very friendly staff and 24-hour security. Highly recommended!
5 out of 5
Recommended
for Families
by Louellafrom Sydney

IT professional

Posted Dec 1, 2014 on Hotels.com
The hotel staff are all friendly and accommodating. My 10 yo son enjoyed the Games Room and staff assisted and answered all his questions with a smile. Thank you.
Comment from Hotel Management
Feb 21, 2015 by Ascott Makati, Hotel Management
Thank you for taking the time write and post this review and sharing your experience with us. We are delighted to hear that your son enjoyed our game room and that our associates were able to assist and answer his queries. The warmth and hospitality of our associates here in Ascott Makati is something that we are very proud of. We hope to have the opportunity to welcome you back to your home here in Manila. Sincerely, The Management
5 out of 5
Recommended
for Families
by Cristianfrom Sydney

All Thumbs Up!!

Posted Nov 28, 2014 on Hotels.com
Sunday night check in, the staff was very welcoming. The lobby was a stunning introduction to my temporary home for the week. The rooms were spacious and very open. Room service was always prompt and you can sense that they strive to make your stay as comfortable as possible. The pool area was a delight. Very relaxed environment and hotel staff are always within sight, in case you want to order some refreshments. The location is perfect! Numerous shopping malls surround the hotel, and transport is a breeze with a string of taxi's ready to whisk you away as you step out the door. With Christmas being my favorite time of year, the seasonal decor was a delight. I was impressed with the service and really could not ask for anything more.
Comment from Hotel Management
Feb 21, 2015 by Ascott Makati, Hotel Management
Thank you for uploading your very kind words about your overall stay here in Ascott Makati. We are indeed very pleased to hear that you had an enjoyable stay and all our associates were able to assist you with your needs. We’ll definitely share your comments with them for their motivation and inspiration. We appreciate the support and we look forward to welcome you back to your home here in Manila. Sincerely, The Management
4 out of 5
Recommended
for Families
by Doloresfrom Los Angeles

A comfortable stay

Posted Nov 21, 2014 on Hotels.com
It was the usual comfortable standard of Ascott. I am a regular guest.
Comment from Hotel Management
Feb 21, 2015 by Ascott Makati, Hotel Management
Thank you for choosing Ascott Makati as your preferred residence here in Manila and we appreciate that you take the time to share and post this review. We hope to welcome you back soon. Sincerely, The Management
4 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 9, 2014 on Hotels.com
Comment from Hotel Management
Jan 17, 2015 by Ascott Makati, Hotel Management
Write your comment.Thank you for taking the time to review our property. We look forward to welcome you back here in Ascott Makati. Sincerely, The Management
4 out of 5
Recommended
for Families
by Anniefrom Tacloban

Ascott Vacastay

Posted Nov 3, 2014 on Hotels.com
Excellent stay. We enjoyed. Staff & management keep up the good work!
Comment from Hotel Management
Feb 21, 2015 by Ascott Makati, Hotel Management
It is truly heartwarming to receive such complimenting words about our Serviced Residence. Thank you for sharing your feedback and we are glad to learn that you had an excellent stay with us. We’ll definitely share your comments with the rest of the team. Thank you very much for your support and we hope to welcome you back soon. Sincerely, The Management
5 out of 5
Recommended
for Business Travelers
by Teng Ting Lyndafrom Singapore

Ascott Makati For Women Travellers Safe

Posted Oct 28, 2014 on Hotels.com
Highly recommended
Comment from Hotel Management
Feb 21, 2015 by Ascott Makati, Hotel Management
Thank you for giving Ascott Makati a 5 star rating and for highly recommending our Serviced Residence. We appreciate your support and we look forward to welcoming you again. Sincerely, The Management