Ratings based on 259 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

とても便利でクオリティーの高いホテル

Posted Jun 22, 2015
Pros: 全てにおいてバランスが良い
Location: city mall
友人たちと使用したました。 スタッフの対応もフレンドリーで良く、部屋の清掃も良い。立地は繁華街やモールに近く、便利。 評価4としたが5に近い。
Comment from Hotel Management
Jun 30, 2015 by Johnny, Hotel Management
Dear Guest, We appreciate you giving us feedback for your recent stay. Your valuable comments will be shared with the rest of the Team. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati
2 out of 5
by A verified traveler

BUSINESS HOTEL

Posted Jun 18, 2015
Room very small and as a result cluttered. Not happy. On the first nite a function was being held on the rooftop - there was no problem with any noise from the function however the staff decided to start rearranging the furniture at approximately 2315 - dragging furniture across the floor and making a racket and waking me up - and this continued until about 0040 - I eventually got back to sleep about 0130. Will not be going back to this hotel
Comment from Hotel Management
Jun 30, 2015 by Johnny, Hotel Management
Dear Guest, We are terribly sorry if you were disturbed by the contractors who were doing some work at our gym. Our Team had to do a better job keeping an eye on them to avoid inconvenience to our guests. We sure hope that you would reconsider and stay with us again so that we will be able to provide you the level of service we provide our guests. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati
3 out of 5
Recommended
for Everyone
by A verified traveler

Fint hotell i nærheten av fine ute steder.

Posted Jun 17, 2015
Hadde problemet med dusj kabinet men fikk ordnet det med en gang. Basseng kunne vært ledig til kl. 22. Ellers alt gikk greit og er fornøyd.
Comment from Hotel Management
Jun 30, 2015 by Johnny, Hotel Management
Dear Guest, We appreciate you taking time in giving us feedback for your recent stay. We took note of your concern about the shower door and we will definitely look into improving to avoid recurrence. We're glad to know that you enjoyed your stay. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati
3 out of 5
Recommended
for Business Travelers
by A verified traveler from 日本

定宿

Posted Jun 15, 2015
Pros: ビジネスユースとして満足なコスパ。
マニラ出張時には常に利用する定宿となっています。マカティ市内のホテルではコスパに優れており、ビジネス用途では満足しています。今回残念だったのは、チェックインしたときにサービスのミネラルウォーターが備わっておらず、リクエストしたのですが「在庫」が切れているとのことでした。ルームサービスに別途ポットに入れた水を持ってこさせましたが、準備が悪い。
Comment from Hotel Management
Jun 16, 2015 by Johnny, Hotel Management
Dear Guest, We are sorry if we missed out on the complimentary water we provide in each room. We will look into the matter to ensure that such will not happen again. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Ok, hotel, close to everything you need .

Posted Jun 6, 2015
Cons: If possible can they provide small microwave to re heat leftover foods
Location: The place is traffic jam, wished only traffic is one way direction, many alternative restaurants to dine and done my haircut too.
Everything we need they provided, the staffs were helpful
Comment from Hotel Management
Jun 16, 2015 by Johnny, Hotel Management
Dear Guest, We sincerely appreciate the feedback you gave us. It's good to hear from guests for us to know what we have done well and what else we need improve on. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本、兵庫

繁華街に近い。

Posted May 7, 2015
Pros: 繁華街に近いのと料金的な面。
Cons: 前項で記入済み
Location: 特になし。
GOLFなどに利用したのがメーンなのに、冷蔵庫で飲料水を冷凍することが出来ない。 冷蔵と冷凍庫が別になっているものが欲しい。
Comment from Hotel Management
Jun 4, 2015 by Johnny, Hotel Management
Dear Guest, We appreciate your comments and we will look into the concerns you raised for us to improve. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati
1 out of 5
by A verified traveler from Orlando, FL

Look elsewhere

Posted May 5, 2015
Almost every aspect of our experience with this hotel was bad. First of all, we confirmed a shuttle to pick us up from airport but no one ever came. After waiting an hour after contacting hotel, we called to tell them that we were taking a cab, to which they replied "ok no problem." The sink in the bathroom sprayed everywhere. We called for maintenance, waited, and then decided we had enough of this and went out to eat. Initially hotel told us shuttle from airport was 800 pesos from and 600 pesos back to. When we got to hotel they said it was 800 pesos back to the airport, then said it was 900 pesos. In the morning, they said the shuttle was 1200 pesos. I find this hotel as shady as the nearby bars. To top it all off, I asked for a cab to terminal 3 but the cab driver was told terminal 2... Kind of important to get to the right terminal for an international flight. This could be a good hotel if the staff cared a little more, but sadly this is not so.
Comment from Hotel Management
Jun 4, 2015 by Johnny, Hotel Management
Dear Guest, We appreciate you taking time in giving us feedback. We have noted down your concerns and we will certainly look into these in order to improve the service we provide our valued guests. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Business trip

Posted May 2, 2015
I have stayed previously at the City Garden and the staff have always been extremely accommodating and very friendly. It is close to all amenities and Salcedo Village where the office is located for my business. Also close to many bars and restaurants so you can walk everywhere. I would not hesitate to recommend the hotel to anyone for business or pleasure - it's great value for money.
Comment from Hotel Management
Jun 4, 2015 by Johnny, Hotel Management
Dear Guest, We appreciate your excellent feedback and we are certainly glad that you had a great stay. We look forward to your next visit. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramento, ca

Very good hotel at a good price

Posted Apr 24, 2015
Had a wonderful stay. the breakfast had good choices and was well cooked and presented.
Comment from Hotel Management
Jun 4, 2015 by Johnny, Hotel Management
Dear Guest, We appreciate your comments and we are certainly glad that you had a great stay. We look forward to your next visit. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati
3 out of 5
by A verified traveler from さいたま市・日本

ビジネス用に適したCity Hotel

Posted Apr 23, 2015
Pros: スタッフが明るいです。
Cons: 特には有りませんが、マカティに位置しており交通機関を充実すべきです。 ビジネス朝夕時間帯は、タクシーの空車が見つからない、。辛抱して待つしか有りませんが、。
Location: 良いと聞いています。
エルミタにも有る(以前から利用しております、同オーナー?)不便差は感じ無い。 レストランもスペースが広く、ゆっくりできます。
Comment from Hotel Management
Jun 4, 2015 by Johnny, Hotel Management
Dear Guest, We appreciate your comments and we are certainly look into your concerns in order for us to improve. Thank you very much. Yours truly, Johnny G. Rios General Manager City Garden Hotel Makati