Ratings based on 484 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
ロケーション、ステイの快適さ ともにベストに近いホテルPosted Jan 30, 2015
ホテルそのものは、ERMITA地区では総合的に見てベストだと思います PAN PACIFICなどに比べて、ホテルの周りの環境も少しだけ静かで、 安心して泊まれるホテルだと思います。
for Familiesby A verified travelerfrom melbourne
close to the baywalk,ministop,mall of asiaPosted Jan 23, 2015
Pros: close to evrything
Location: shopping mall like moa,robinson ermita,luneta,baywalk etc
very good and comfort.secured .lot of guards to inspect your bags to make sure the safety of the hotel.
for Everyoneby A verified travelerfrom Canada
Top notch hotel in ManilaPosted Jan 20, 2015
Pros: Staff, hotel/room condition, amenities.
Didn't know quite what to expect from this hotel when booking, but once we arrived, we were blown away. The hotel's first impression once inside was just a preface to its other great features. The hotel staff was extremely accommodating, knowledgeable, and helpful. All the amenities are above-standard, especially after I upgraded to the VIP floors (I highly recommend taking this upgrade if offered to you at check-in). The room was clean, contained far more goodies than anticipated, and provided a great view of the bay. If you're going to stay a night or two in Manila, whether for business or pleasure, this is the place spend it.
by A verified traveler
Average hotel with annoying securityPosted Jan 19, 2015
Pros: Comfortable beds, actual working hot water in the showers
Cons: Dump the ridiculous ostentatious security.
This hotel was average quality, average price and expensive food and drinks for the Philippines. The ridiculous security screening, metal detectors, bomb sniffing dogs and baggage searches upon arrival was annoying. I am after all a guest NOT a criminal. If I were a terrorist, I doubt that I would check in via the front door, maybe climb over the 6 ft fence in back by the pool instead?!?! It must be some sort of contest among upper end hotels in Manila to see who can put on the best security show to let their guests know that they are safe and valued. It's mostly just for show, if you like that sort of things. Personally, I'd prefer to be treated personably.
for Everyoneby A verified travelerfrom Pampanga
The Diamond Hotel: 5 star quality & great staff.Posted Jan 17, 2015
This was my fourth reservation/stay at the Diamond Hotel. Despite that, at each check in you are treated like a stranger intent on stealing everything in the room, by requiring a PP 4000 peso deposit. Other hotels have a frequent visitor program, such as Shangri-La Hotels' Golden Circle Club, (it speeds up check in and departure) but not the Diamond Hotel. Their management department dropped the ball on this one.
by A verified traveler
Not the best hotel in ManilaPosted Jan 11, 2015
Cons: Room temperature is not comfortable. Too cold.
Location: Short walk to Robinson's Place. Nearby restaurants all around.
The busiest hotel I ever stayed in. Crowded lobby so you have to wait in line. When I got into the room, it was SUPER COLD. The AC must of been blasting like crazy. I believe the room temperature must of been 65 degrees Fahrenheit or 18 degrees Celsius. Way too cold for comfort. I had to turn off the AC and even when it's night time, it's still cold. Breakfast at the hotel lobby was crowded. Had to wait in line because all the tables were full, so try to eat there before 7am. Also you cannot wear sandals because they have a dress code policy for breakfast. Location is a short walk to Robinsons Place. Be careful with the narrow streets and crossing the roads. There will be people trying to get you to hook up with girls in this area.
for Couplesby A verified travelerfrom JAPAN NAGOYA
スタッフがフレンドリーPosted Jan 10, 2015
for Everyoneby A verified travelerfrom JAPAN
いつもよりよいサービス（Best Service）Posted Jan 2, 2015
by A verified travelerfrom Minnesota
Not a 4.5 hotelPosted Dec 28, 2014
Beds are not high quality. Not a safe area to walk around. Breakfast buffer was good
for Everyoneby A verified travelerfrom Brisbane AUSTRALIA
Convenient location. Great hotelPosted Nov 30, 2014
Location: Close to Mall of Asia, waterfront and a short drive to international airport
Easy check in to a great hotel that has a relaxed atmosphere ànd yet offers very comfortable well presented rooms. My choice every time I am in Manila