Ratings based on 238 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Western Australia
Will definitely stay again!!Posted Oct 19, 2014
Cons: Provide fresh milk for coffee and tea.
I can't get fresh milk for my coffee and tea. Location wise... really good.
for Everyoneby A verified traveler from california
Posted Sep 9, 2014
Pros: The buffet, and 25th floor lounge
Cons: Better record keeping to record previous visits. Fix the internet.
Location: Close to nightlife in Manila.
We like the Diamond hotel. It is clean, excellent view of Manila bay, and great rooms close to nightlife. The 25th floor lounge was especially nice. The staff there was excellent in service and helpfulness. Two problems: 1) the checking staff had no record of our previous stay and we're not helpful nor accommodating.this may result in our not returning for future visits. 2) I could not get the internet to work.
for Everyoneby A verified traveler
Great hotel.Posted Sep 5, 2014
Worth staying for. You'll feel the VIP treatment. The hotel is located near Manila Bay and the ambiance is really amazing.
for Everyoneby A verified traveler from los angeles ca
gorgeousPosted Sep 2, 2014
Pros: all the visuals from the lobby to the room linens and even the slippers are first class and of the highest quality
Cons: my flight arrived very early so i was charged for an early check in. i am not sure expedia or the hotel should make travellers aware of xtra charges
Location: plenty to see everywhere. the hotel car service is a reasonable way to travel to any place you want to see in manilla
very pleasing stay at the diamond. After the second day the staff recognized me in every outlet I frequented. I am a banquet mngr in los angeles and the Diamond hotel Banquet mngr, Richard, kindly spend a few hours with me during my stay to show me how their operation works. this is what makes for a 5 star experience, when staff goes out of their way to accomodate a guest. i cannot recommend this property highly enough.
for Everyoneby A verified traveler from toronto canada
very nice hotel close to airportPosted Sep 1, 2014
Very nice hotel. very attentive staff and buffet was excellant
for Everyoneby A verified traveler
Great hotel with excellent facilitiesPosted Aug 23, 2014
Pros: Ambience, staff, pool and overall quality of room and food
Cons: Can't think of anything
Only booked for one night to break up our stay in Manila and it was well worth it. Room on 20th floor gave us impressive views over Manila Bay. Hotel staff very friendly and professional. We made good use of the outdoor pool and jacuzzi. All in all a great relaxing place to stay.
for Everyoneby A verified traveler from California
Great Stay!Posted Aug 10, 2014
Pros: Staff were very accomodating!
Cons: Everyday bottled H20 supply would be great to be added!
Location: Not as good as it has been.. Especially the bay
The staff were very professional and accomodating! I will stay here again!
for Everyoneby A verified traveler from ksa
the best hotel I have stayed in while in manilaPosted Aug 5, 2014
Pros: great staff
Location: big mall close to us embassy
excellent staff friendly people excellent bed great view 3 blocks from big mall
for Everyoneby A verified traveler from sg
happyPosted Aug 1, 2014
not much can be said when you're staying on a 5 star hotel. the place is clean, staff's very helpful. I only wish that free WiFi is available on all area's of the hotel. most foreign visitors would really appreciate this.
Recommendedby Don from Washington, DC
My Manila choicePosted Jul 24, 2014 on Hotels.com
Always stay at the Diamond when I am in Manila. World class hotel, no issues with service.