Ratings based on 496 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Portland, Oregon, USA
friendly staff, but... dirty gymPosted Aug 22, 2014
Staff @ hotel very friendly overall. Could use some training in trying to move a little faster. We saw a lot of standing-around, doing nothing, and gossiping while at work. The 17th floor Club service could also use some faster service. Staff are friendly and all smiles, but slow. The kitchen staff at BASIX should refrain from eating while preparing food. I saw this daily at breakfast. The kitchen staff preparing/cutting fruit was eating/tasting the fruit almost every other piece that she cut.Sure she wanted to make sure the fruit was sweet, but this does not look good in front of customers. The gym could use some cleaning. The hotel towels are old and looks "used and abused" even after they have been washed. Very disappointing for a 5-star hotel. Hotel location excellent. Easy access via the major roads/skyway. Within walking distance to malls and restaurants. Easy to get taxi to/from hotel. Food at hotel restaurants and Club lounge very good.
for Couplesby A verified traveler from Kabul Afghanistan & Clarksburg West Virginia
Makati HotelPosted Aug 16, 2014
Pros: Location was great to explore the city
Location: Malls, jeepneys, restaurants, bars, minimart all within a short walk, if not right outside the door
First trip to Manila and the Dusit was a nice location to explore the city. Next to two decent sized malls, jeepneys right across the street going everywhere, good staff and nice room
for Everyoneby A verified traveler from Honolulu, HI
Manila overnighterPosted Aug 16, 2014
Pros: Convenient location, great food
Cons: Room itself. I look forward to staying once renovations are completed
Location: Central location near shipping malls.
Very nice hotel. Currently undergoing renovations. We were placed on a lower floor not yet renovated. Room was ok. Smelled a little musty.
for Everyoneby A verified traveler from California
shopping center, I like it!Posted Jul 25, 2014
Very good service and ambiance. Accommodating staff.
for Everyoneby A verified traveler from Guam
Great Hotel, Wonderful StaffPosted Jul 8, 2014
Dusit Thani Manila is a wonderful hotel. I work in the construction industry and do business with many hotels on Guam. I can say that this hotel has earned the right to be categorized as a 5star hotel. The staff are professional, kind and always smiling as they greet you. The facility is secure that you can't help but feel safe. I enjoyed every single day of my stay at Dusit Thani... P.S. Staff and Management of Dusit Thani, if you're reading this, Thank you so much for the hospitality you had extended to me during my stay. (6/26 ~ 6/30 Room 1252)
for Everyoneby A verified traveler from San diego, CA
A return visit/Posted Jul 6, 2014
Pros: Hotel staff was very professional.
Cons: Some room facilities/fixtures need to be replaced to maintain top hotel billing.
Location: Close to great shopping and nightlife.
Nice hotel, staff is outstanding. Hotel is starting to show its age, bathroom sink had a patched crack but still a nice stay.
for Everyoneby Shiko from Pasig
Cozy, well-appointed room at reasonable ratePosted Jul 1, 2014
Enjoyed the overnight staycation. Excellent location: not right smack dab in the middle of the Ayala mall-plex but on the quiet fringes, and unparalleled easy access to EDSA for those traveling north and/or south. Furniture does show its age, bathroom door scrapes awkwardly against the ceiling, and bed could be softer, but nothing downright decrepit. Hot water worked like a charm.
for Everyoneby A verified traveler
Nice hotel close to shoppingPosted Jun 30, 2014
Very classy hotel with fine dining and great location.
for Business Travelersby Makati better
Fantastic Executive benefitsPosted Jun 23, 2014
The executive floor was great, complimentary finger food and drinks each night.
for Everyoneby A verified traveler
Nice Hotel Close to mallPosted Jun 12, 2014
Pros: The hotel staff were very well informed, and eager to assist. Greetings were exchanged always with a smile.
Cons: The guest rooms furniture need upgrading. Also bath room and tub could be upgraded also
Very nice hotel, enjoyed my stay five days. Hotel is within 5 min walk to Glorietta mall, and ten min to Greenbelt mall. Many restaurants in the area, and not very far from airport (depending on traffic). Hotel staff very attentive, and polite. Check in and check out was as very delightful process easy and quick. Hotel Lobby is immaculate. The guest rooms could use some work. Guest rooms were a bit out dated, and needed new furniture. Both room and shower need remodeling.