Ratings based on 470 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guam

Great Hotel, Wonderful Staff

Posted Jul 8, 2014
Dusit Thani Manila is a wonderful hotel. I work in the construction industry and do business with many hotels on Guam. I can say that this hotel has earned the right to be categorized as a 5star hotel. The staff are professional, kind and always smiling as they greet you. The facility is secure that you can't help but feel safe. I enjoyed every single day of my stay at Dusit Thani... P.S. Staff and Management of Dusit Thani, if you're reading this, Thank you so much for the hospitality you had extended to me during my stay. (6/26 ~ 6/30 Room 1252)
4 out of 5
Recommended
for Everyone
by A verified traveler from San diego, CA

A return visit/

Posted Jul 6, 2014
Pros: Hotel staff was very professional.
Cons: Some room facilities/fixtures need to be replaced to maintain top hotel billing.
Location: Close to great shopping and nightlife.
Nice hotel, staff is outstanding. Hotel is starting to show its age, bathroom sink had a patched crack but still a nice stay.
4 out of 5
Recommended
for Everyone
by Shiko from Pasig

Cozy, well-appointed room at reasonable rate

Posted Jul 1, 2014
Enjoyed the overnight staycation. Excellent location: not right smack dab in the middle of the Ayala mall-plex but on the quiet fringes, and unparalleled easy access to EDSA for those traveling north and/or south. Furniture does show its age, bathroom door scrapes awkwardly against the ceiling, and bed could be softer, but nothing downright decrepit. Hot water worked like a charm.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping

Posted Jun 30, 2014
Very classy hotel with fine dining and great location.
4 out of 5
Recommended
for Business Travelers
by Makati better

Fantastic Executive benefits

Posted Jun 23, 2014
The executive floor was great, complimentary finger food and drinks each night.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Close to mall

Posted Jun 12, 2014
Pros: The hotel staff were very well informed, and eager to assist. Greetings were exchanged always with a smile.
Cons: The guest rooms furniture need upgrading. Also bath room and tub could be upgraded also
Very nice hotel, enjoyed my stay five days. Hotel is within 5 min walk to Glorietta mall, and ten min to Greenbelt mall. Many restaurants in the area, and not very far from airport (depending on traffic). Hotel staff very attentive, and polite. Check in and check out was as very delightful process easy and quick. Hotel Lobby is immaculate. The guest rooms could use some work. Guest rooms were a bit out dated, and needed new furniture. Both room and shower need remodeling.
5 out of 5
Recommended
for Everyone
by Tom from Calgary

First Time At the Dusit

Posted Jun 12, 2014
Pros: Quality of Service
Given my experience with Filipino Hotels and Filipino service, I went to the hotel with low expectations in order to not be disappointed with my first stay at the Dusit Thani. To my surprise, the staff at the Dusit Thani exceeded my expectations and actually provided me with the service that would be expected from any 5 star hotel anywhere else in the world. I was also surprised at my automatic room upgrade as an Expedia VIP guest. Service and Facilities were great. I was not disappointed at all!
5 out of 5
Recommended
for Everyone
by Peter and Carol from Sydney, Australia

Extremely nice hotel located in Makati

Posted Jun 9, 2014
Pros: Fantastic customer service from people on the door, the concierge, reception, pool side and spa and massage. No exceptions.
We stayed for 3 nights in a Junior room and were very happy with both the size and quality of the room. We then travelled outside of Manila for 2 days before returning to Dusit Thani for our last night in Manila. On our return we found that our room had been upgraded to an Executive room. This was great, but they had changed our booking from one King to 2 Double beds. When we explained that we really wanted to keep the KIng bed booking they went right out of their way to accommodate us by moving us into an Ambassador room. This was fantastic customer service and well beyond anything that we had expected. Based on our first 3 nights we had already pretty much decided that our next trip to Manila or Thailand would be at Dusit Thani, but the final night in an Ambassador room totally sealed that idea. We would just like to say thank you to all of the staff at Dusit Thani who made our stay there truly memorable.
4 out of 5
Recommended
for Everyone
by Alan from Sydney

Great hotel in excellent Makati location

Posted May 31, 2014
Pros: Location, staff, pool.
Location: Adjacent to SM Makati and Glorietta malls. Greenbelt area also nearby.
Great hotel stay in excellent location next to SM Makati. Fantastic staff make this hotel. Also, nice upgraded pool area.
5 out of 5
Recommended
for Everyone
by Rob from guam

We love this hotel

Posted May 8, 2014
The Dusit is in a great location and we always take time to rest and refresh when we are there