One Bedroom Premiere | Premium bedding, in-room safe, individually decorated
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Reviews of Eastwood Richmonde Hotel

4 out of 5
Eastwood Richmonde Hotel
17 Orchard Road, Eastwood City, Bagumbayan, Quezon City, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 157 out of 434 reviews" "
Rating 8 - Good. 163 out of 434 reviews" "
Rating 6 - Okay. 51 out of 434 reviews" "
Rating 4 - Poor. 37 out of 434 reviews" "
Rating 2 - Terrible. 26 out of 434 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location what I’m looking for
Stayed 1 night in Apr 2024
Response from Luisa on Apr 19, 2024
Hi Jose! We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Hopefully you can visit us again soon!

4/10 Poor

victoria

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wish the hotel's age didn't show in its stained and dirty carpet. It was also quite obvious with the grime in the bathtub. My 3 night stay had to be cut short to one night hence my high review for the staff. Everyone was helpful yet there was nothing they can do with the condition of the facility.
Stayed 5 nights in Feb 2024
Response from Luisa on Apr 1, 2024
Dear Victoria,We greatly appreciate for taking the time to review your stay with us.It is always our mission to deliver quality service to all our guests. Hence, we deeply regret if our facilities did not meet your expectations. Rest assured that we shall continue putting out every effort to improve our services and facilities.Hopefully, we will get the chance to serve you again and meet your expectations when you stay with us again in the future.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yedda Zada

Stayed 1 night in Jan 2024

10/10 Excellent

Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintained. Centrally located with the shopping mall, several 24/7 restaurants. Perfect when dealing with jetlag. Early mornings are the best to have coffee in quiet of the surrounding mall area. The hotel staff were on-point in dealing with cleaning and making up the room everyday for our one week stay. Front desk and lobby staff and door men were all well trained and courteous.
Stayed 7 nights in Jan 2024
Response from Agatha Rebadulla, Front Desk Manager on Feb 22, 2024
Hi Aurora! We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Hopefully you can visit us again soon!

10/10 Excellent

Chona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love where the hotel is situated. Convenient to everything and close to different varieties of restaurant
Stayed 8 nights in Feb 2024
Response from Agatha Rebadulla, Front Desk Manager on Feb 22, 2024
Hi Chona! It was a pleasure serving you. We are glad that your stay was most pleasant. We look forward to welcoming you back.

10/10 Excellent

Lorraine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient to shopping everything you need. Feels very safe in and around the property.
Stayed 3 nights in Feb 2024
Response from Luisa Artus, Front Desk Manager on Feb 20, 2024
Hi Lorraine! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly and helpful. I would definitely stay here again.
Stayed 6 nights in Feb 2024

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Luisa on Feb 13, 2024
Hi Dee! It was a pleasure serving you. We look forward to welcoming you back.

10/10 Excellent

Siew wah

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location n friendly staff.
Stayed 2 nights in Feb 2024
Response from Luisa Artus, Front Desk Manager on Feb 11, 2024
Hi Siew Wah! Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to welcoming you back.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and facilities! Will stay again! Great staff
Stayed 2 nights in Jan 2024
Response from Luisa Artus, Front Desk Manager on Jan 27, 2024
Hi Grace! Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to welcoming you back.

10/10 Excellent

Milagros

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Agatha Rebadulla, Front Desk Manager on Jan 22, 2024
Hi Milagros! We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Hopefully you can visit us again soon!

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Luisa on Jan 16, 2024
Hi Ferdinand! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jessica

Stayed 10 nights in Jan 2024

8/10 Good

Imee

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean. Staffs are respectful. We enjoyed our stay.
Stayed 1 night in Jan 2024
Response from Sheril Esguera on Jan 8, 2024
Hi! It was a pleasure serving you. We are glad that your stay was most pleasant. We look forward to welcoming you back.

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charles Rahim (MBA), the author of this review on the Richmond Hotel in Eastwood says that the hotel is well located within the entertainment precinct of Eastwood, Manila..
Stayed 1 night in Dec 2023

8/10 Good

Mark Arrom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Teodora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s actually my second stay here and it didn’t disappoint me. The staff are very nice at what they do thru and thru.
Stayed 1 night in Dec 2023
Response from Sheril Esguera on Dec 16, 2023
Hi Teodora! Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to welcoming you back.

10/10 Excellent

Clinton, Santa Rita GU

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Ronald, Chicago

Disliked: Cleanliness, amenities, property conditions & facilities
The first room assigned to me has a broken toilet bowl cover and dirty. The paint is chipping and the metal were rusted. When I was moved to another room the toilet bowl cover got easily removed. I complain but was told that most of the room was like that. I just gave up and accept the room as I’m only sleeping a night. I will not recommend this hotel and will avoid this like a plague.
Stayed 1 night in Nov 2023

8/10 Good

Jay

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Jeffrey

Stayed 6 nights in Nov 2023
Response from Luisa Artus, Front Desk Manager on Nov 21, 2023
Dear Jeffrey,Thank you for your review. Please do provide us with more details regarding your stay which warranted your rating. We look forward to your feedback so we can immediately address your concerns and make the necessary improvements.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in one place
Stayed 1 night in Nov 2023
Response from Sheril Esguera on Nov 14, 2023
Hi Richard! It was a pleasure serving you. We are glad that your stay was most pleasant. We look forward to welcoming you back.

10/10 Excellent

ROSARY, San Francisco

Stayed 3 nights in Nov 2023

10/10 Excellent

Babyneil

Liked: Amenities
Good and safe environment. I’ll stay here again.
Stayed 2 nights in Nov 2023
Response from Agatha Rebadulla, Front Desk Manager on Nov 7, 2023
Hi Babyneil! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jay

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Sheril on Oct 25, 2023
Hi Jay! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Nila

Stayed 2 nights in Oct 2023
Response from Sheril Esguera on Nov 14, 2023
Hi Nila! It was a pleasure serving you. We are glad that your stay was most pleasant. We look forward to welcoming you back.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was nice with a big mall and lots of food options very close. The staff was amazing and I was impressed by their hospitality. If I need to be in that area again I will definitely stay here.
Stayed 5 nights in Oct 2023
Response from Agatha Rebadulla, Front Desk Manager on Oct 11, 2023
Hi Brian! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Roland

Stayed 1 night in Oct 2023
Response from Sheril Esguera on Nov 10, 2023
Dear Ronald,Thank you for your review. Please do provide us with more details regarding your stay which warranted your rating. We look forward to your feedback so we can immediately address your concerns and make the necessary improvements.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything! Respectful Greetings on everyone is very great.
Stayed 8 nights in Sep 2023
Response from Agatha Rebadulla, Front Desk Manager on Sep 20, 2023
Hi Alfredo! Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to welcoming you back.

10/10 Excellent

Rizalino

Excellent
Stayed 2 nights in Sep 2023
Response from Sheril Esguera on Oct 4, 2023
Hi Rizalino! We appreciate your kind review. It delights us to know that you had an enjoyable stay. Hopefully you can visit us again soon.

8/10 Good

Ma L

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is great. Location is the best asset. Super convenient.
Stayed 3 nights in Aug 2023
Response from Luisa on Aug 26, 2023
Hi! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Eva, SUGAR LAND

I developed upper respiratory infection due to the room is too dirty. Seems like the room ive got has been vacant for a long time and hasnt been cleaned. The floor too dirty and dusty nd smell old, muggy and moldy. My friend developed severe allergy reaction with neck and eyes itchy.
Stayed 3 nights in Aug 2023
Response from Agatha on Aug 20, 2023
Dear Eva,Thank you for taking the time to review your stay with us. Please accept my apologies for the unpleasant experience you have to bear due to the unacceptable cleanliness and maintenance of the room you occupied. I have seriously discussed this issue with our Executive Housekeeper and Engineering Manager to ensure all efforts will be made to avoid future recurrences. We appreciate you taking the time to give us your comments, for it is through guests’ feedback that we are able to work on areas for improvement. Please be assured that we will do our best to continue to deserve your confidence. I hope that this experience will not deter you from coming back to Eastwood Richmonde.I look forward to welcoming you back on your next visit.Yours sincerely,Agatha RebadullaFront Desk Manager

4/10 Poor

Hua

Stayed 2 nights in Aug 2023
Response from Sheril Esguera on Oct 4, 2023
Hi Hua! We appreciate your kind review. It delights us to know that you had an enjoyable stay. Hopefully you can visit us again soon.

4/10 Poor

Yan Man

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sheril Esguera on Oct 4, 2023
Hi Yan Man! We appreciate your kind review. It delights us to know that you had an enjoyable stay. Hopefully you can visit us again soon.

10/10 Excellent

Danielle nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eastwood Richmonde Hotel Management on Jul 31, 2023
Hi Danielle! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Cedrick Medel

Stayed 1 night in Jul 2023

10/10 Excellent

Kenneth

Stayed 8 nights in Jul 2023

10/10 Excellent

Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like all of the above
Stayed 2 nights in May 2023

10/10 Excellent

Genelie

Stayed 4 nights in May 2023

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service. Great room. Very clean. Many places just outside the hotel for eating, drinking, and shopping
Stayed 1 night in Apr 2023
Response from The Management on May 2, 2023
Hi Sean! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Bernard, Eagan

Liked: Staff & service
Been here a few years ago property under going renovations. Room was clean and updated nice. Wifi signal was spotty and not very good, hot water temp in the bath was luke warm and bfast Buffett offering was minimal at best. Stayed there a few years ago and much better selections and offerings.
Stayed 4 nights in Mar 2023
Response from Eastwood Richmonde Hotel on Apr 3, 2023
Hello Bernard. First and foremost please allow me to apologize for the unpleasant experience you had in during your stay. I can certainly understand how disappointing it is not to have a hot water in a hotel room and a weak wifi signal. Rest assured your concerns has been relayed to the departments concerned and is being dealt with accordingly. Though it is regrettable that this incident happened, I do hope that this experience will not deter you from coming back to Eastwood Richmonde Hotel.Thank you for your kind understanding.

10/10 Excellent

Meiling

Stayed 2 nights in Mar 2023
Response from Eastwood Richmonde Hotel on Apr 3, 2023
Hi Meiling! We appreciate your kind review. It delights us to know that you had an enjoyable stay. Hopefully you can visit us again soon.

8/10 Good

Karen Lee

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Eastwood Richmonde Hotel on Feb 27, 2023
Hi Karen Lee! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Eleuterio

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property is dated and needs renovation of guest rooms. The carpet in our room is stained. Staff are nice and friendly. Easy to get transportation. 30 minutes ride to Bonifacio Global City. Located in Eastwood; a nice dining and shopping destination.
Stayed 1 night in Feb 2023
Response from Eastwood Richmonde Hotel on Feb 23, 2023
Hi Eleuterio! We appreciate your kind review. We are currently undergoing renovation on our guest rooms. Hopefully you can visit us again soon.

10/10 Excellent

Renard, Miami Gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Eastwood Richmonde Hotel on Mar 9, 2023
Hi ! We appreciate your kind review. It delights us to know that you had an enjoyable stay. Hopefully you can visit us again soon.

10/10 Excellent

Michael Joseph

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were great especially Rachell at the front desk.
Stayed 2 nights in Jan 2023
Response from Eastwood Richmonde Hotel on Feb 23, 2023
Hi Michael Joseph! Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to welcoming you back.

8/10 Good

Ron

Liked: Staff & service, amenities
Excellent location. Walking distance to everything. Grand hotel, needs updating. Pool closed for renovations. They should make this known on their website. Staff are very good.
Stayed 1 night in Jan 2023
Response from Eastwood Richmonde Hotel on Feb 23, 2023
Hi Ron! Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are pleased to inform you that we are currently renovating our rooms. We look forward to welcoming you back.

8/10 Good

Ronald Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Eastwood Richmonde Hotel on Feb 23, 2023
Hi Ronald Eric! Thank you for choosing Eastwood Richmonde Hotel! We are glad that you enjoyed your time during your stay. We look forward to welcoming you back to our hotel in the future.