Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Posted Mar 3, 2015
Pros: Proximity and staff helpfulness
Cons: Put massage chairs in the spa lounge rooms.
Location: Very near Greenbelt and Glorietta
Very accommodating staff, eager to please including the impromptu honeymoon room set up request on another room we booked for our newly married family member!
Comment from Hotel Management
Mar 12, 2015 by Hotel Management, Hotel Management
Dear Ayana, Thank you for booking your newly-married family member with us. We're honored to be part of their honeymoon. I'm glad to know that it was the service of our colleagues that made yours and your loved ones' stay memorable. We hope you welcome you back in the future. Sincerely, Oliver Dudler Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom asia

Overall good stay

Posted Feb 10, 2015
Stayed for two nights, Friday and Saturday. Facilities are good and relatively new. (Room, Restaurant, Gym). Decent size rooms, good design. Gym is large with good equipment and open 24hrs. Restaurant food good and pricing ok. A few negatives: A lot of construction going on next to the hotel and windows not sound proof, so had a hard time sleeping at times. Breakfast Buffett is large and quite good, unless you like healthy cereal. No muesli at all, and only flakes with sugar or raisins. No whole grain bread. Concierge friendly and trying to help but not knowledgeable on many things, such as the current level of the airport tax that you have to pay in cash when you fly out of manila.
Comment from Hotel Management
Mar 12, 2015 by Hotel Management, Hotel Management
Dear jf, Thank you for taking the time to share with us your experiences at Fairmont Makati. Your feedback is very valuable to us. We have taken note of your comments and hold them in high regard. Adjustments and improvements will be rolled out immediately. We hope you will consider staying with us again in order to restore your confidence in Fairmont. Kind regards, David Batchelor Managing Director
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Very modern 5 Star hotel

Posted Feb 10, 2015
We booked here for a two night stay and were upgraded to a raffles suite which was fantastic. Hotel is very modern and would not be out of place in London or New York. Only issue we had was loss of hot water one night. Also staff massively overestimate the time to get to the airport. All in all though a good hotel in a handy location near the Green Belt complex and 20 mins from the airport
Comment from Hotel Management
Mar 12, 2015 by Hotel Management, Hotel Management
Dear Rishi, I am pleased to learn that you had a wonderful stay experience with us. Thank you for your kind words. I wish to apologize for the challenges you have experienced during your stay with us. Trust that we have already looked into these occurrences and improvements have been implemented. We hope to have the pleasure of you return in the near future. Kind regards, David Batchelor Managing Director
2 out of 5
by A verified traveler

Poor Service

Posted Feb 9, 2015
Pros: General presentation
Cons: Car service should be much quicker. It took 35 minutes to get a car from Reception
Great hotel, but poor pick up service and slow to respond. Also mischarged me for the pick up.
Comment from Hotel Management
Mar 12, 2015 by Hotel Management, Hotel Management
Dear Guest, I am disappointed to learn that your stay was unsatisfactory due to the challenges you experienced with our transportation. I wish to share that our hotel car service is provided by a third party agency. Your feedback has already been shared with them. We have reminded them that the quality of their service is a reflection to the hotel, hence, we have strongly advised them to ensure that this incident will not happen again. I hope you will give us another opportunity to be of service to you again in the future. Kind regards, David Batchelor Managing Director
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Honolulu, HI

Nice hotel in center of Makati

Posted Jan 13, 2015
Had a brief bump during check in with bed selection. I booked 2 double beds initially but only had king size beds available. They gave us complimentary extra beds in each room as courtesy. The rooms are clean and amenities are great. My kids had fun at the pool. The location is close to the mall and restaurants. The staff is nice and very corteous. We will stay here again on our next vacation.
Comment from Hotel Management
Jan 22, 2015
Dear Gerry G, I am pleased to learn that you and your family had a wonderful stay with us. I wish to apologize for the mishap you encountered during check-in, and also wish to thank you for your kind understanding. I am glad to know that we will be seeing you again on your next vacation. We look forward to welcoming you back. Kind regards, David Batchelor Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the best hotels in Makati

Posted Jan 11, 2015
If you can afford the price, then stay here! It's right at the center of all the malls in Makati. Greenbelt, Glorietta, SM Makati, easy location to walk to. Staff were the nicest staff I've ever encounter. They were helpful to answer my questions about the location and how to walk to where. Hotel room was nice. They have a speaker for you to listen to your music, like a stereo system. Will recommend!
Comment from Hotel Management
Jan 22, 2015
Dear Guest, Thank you for considering Fairmont Makati as one of the best. I am pleased to know that our hotel colleagues made you feel welcome and comfortable throughout your say. Should your travels take you back to Manila, we hope you will stay with us again. Kind regards, David Batchelor Managing Director
5 out of 5
Recommended
for Families
by A verified travelerfrom Johannesburg

Great city hotel

Posted Jan 10, 2015
Pros: Liked everything...especially how the staff always address you properly by name
Cons: Greater flexibility around a la carte menu options in the main restaurant
Location: Makati location...easy to and from the airport and getting on to SLEX. Close to the best Makati shopping.
Two day stopover in Manila before heading out to the province for family visit
Comment from Hotel Management
Jan 22, 2015
Dear Peter, Thank you for staying at Fairmont Makati. We look forward to welcoming you and your family back on your next visit to Manila. Kind regards, David Batchelor Managing Director
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 서울

편안하고 세련된 느낌

Posted Jan 7, 2015
Pros: 이용의 편리성...호텔은 물론이고 이웃한 쇼핑몰, 식당 등
Cons: 뉴이어 풀 파티는 가격 대비 기대치에 못 미치더군요.. 단조로운 구성과 바비큐 메뉴도 장소인 탓도 있지만 좀더 실용적인 메뉴가 되었으면 하는 바람입니다. 맛도 그닥 뛰어나다는 느낌을 받지는 못했고..
Location: 그린벨트, 랜드마크 쇼핑몰
2014년 마지막 밤을 이 곳에서 보냈다. 온라인 예약이어서 그런지 방 배정은 시티 방향이 아닌 랜드마크 쇼핑몰 방향이었다. 시설은 모두 편안했고 마카티에서 최근에 오픈한 호텔이라 모든 면에서 세련되고 깔끔했다. 짐, 수영장 등이 4층의 같은 층에 있었는데, 그 전날 묶었던 페닌슐라가 좀 더 짜임새가 있고 아늑하다는 느낌이 들었다. 래플즈 호텔과 같은 건물을 쓰고 있으나 프론트 부터 모든 것이 이원화 되어 있고 래플즈가 스위트룸 구성으로 보다 상위 버전이지만 페어몬트 역시 고급 비즈니스 호텔이라 손색이 없었던 것 같다. 조식 뷔페 역시 과하지 않고 꼭 있어야 할 것이 잘 정리되어 있었다. 또 건널목 하나만 건너면 바로 그린벨트 쇼핑몰과 연결되게 되어 있고 바로 옆에 랜드마크 쇼핑몰 등이 있어 쇼핑도 멀리 가지 않아도 될 만큼 편리했던 것 같다. 마닐라에 갈 때는 항시 도심속의 안전이 걱정되게 되는 데, 이 곳을 추천하고 싶다.
Comment from Hotel Management
Jan 22, 2015
Dear Guest, Thank you for taking the time to share with us your experiences at Fairmont Makati. We value and appreciate your feedback. I hope you will consider staying with us again on your next trip back to Manila. Kind regards, David Batchelor Managing Director
5 out of 5
Recommended
for Families
by Roschelfrom Singapore

Can't wait to be back

Posted Dec 28, 2014 on Hotels.com
Excellent stay! Everything was cozy and comfy. Definitely worth the money!
Comment from Hotel Management
Jan 5, 2015 by Hotel Management, Hotel Management
Dear Roschel, We look forward to your next stay with us! Thank you for your kind and wonderful feedback. Kind regards, David Batchelor Managing Director
5 out of 5
Recommended
for Families
by A verified traveler

Great stay!

Posted Dec 27, 2014 on Hotels.com
Perfect place for families. Swimming pool for the older kids, very friendly staff and great breakfast/lunch restaurants. The Hotel is situated tight in the middle of the Makati shopping district, with nice stores for both old and young. Want to visit this Hotel again in the future!
Comment from Hotel Management
Jan 5, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for your positive feedback. I am pleased to learn that you had an enjoyable experience. Please do consider staying with us again should your travels take you back to Manila. Kind regards, David Batchelor Managing Director