Family Room | Premium bedding, in-room safe, individually decorated
Check availability

Reviews of Franchise One Hotel

2.5 out of 5
Franchise One Hotel
7430 Santillan Street Corner Fernando, Street, Brgy. Pio del Pilar, Makati, Manila

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 77 reviews" "
Rating 8 - Good. 26 out of 77 reviews" "
Rating 6 - Okay. 21 out of 77 reviews" "
Rating 4 - Poor. 11 out of 77 reviews" "
Rating 2 - Terrible. 3 out of 77 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse hotel
really bad!
We're sorry you were unhappy. We will work hard to improve our service. Thank you for letting us know.

4/10 Poor

N, Pampanga

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Affordable hotel in a good location but...
I wasn't really expecting much especially it's relatively cheap for the location, but the broken AC is a huge problem. It's already set to 19 degrees but I feel like it's on no less than 26 degrees. Asked the staff to fix the problem but all they did was to get the AC remote (which by the way is not left in the room, but in the possession of the hotel staff!), and tried adjusting it to lower temp which did absolutely nothing! It appears they don't maintain the AC. Also there are some tiny cockroaches appearing out of nowhere and it's not something you would expect from a hotel of this class. Not looking forward to check in again in this hotel, nor recommending it to anyone else, sorry.

4/10 Poor

eddie, eddie-dallas-TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located.
Whole night the AC didn't work well. Asked the front desk to get me another room but the attendant Joy wasn't helpful at all. We were sweating as Philippines weather always so hot and humid. Didn't get to sleep due to that.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Have seen better
No wifi in room but only lobby; 6 floors and no elevator which sucks after awhile; no AC control so whenever you leave room with key, need room service to turn it on once you return. Room is quite small and so is bathroom. For the price i have been in better rooms in Makati and QC. Won't stay again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. It is a nice hotel for one night. Good eateries nearby and a very safe location

6/10 Okay

Verified traveler

Basic accommodation, convenient for my needs at a very reasonable price without too much frills

10/10 Excellent

emj, cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
been there last year and this month october 2015 very nice , relaxing and comfortable .. i will go back there whenever im in manila 👏👍

6/10 Okay

RICK, Centerville ohio USA

Liked: Staff & service, property conditions & facilities, room comfort
take the stairs !
Nice place a few concerns are breakfast did not include American cuisine. They do not have an elevator. I ask for the roaches to cleaned up out of our room while we went to dinner and they did not.

6/10 Okay

okuno, japan

Liked: Staff & service
Disliked: Property conditions & facilities
Ok location but the toilet bowl...
You must need to fix your toilet bowl. It does not drain!

8/10 Good

Francis, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 day stay
Mainly chose this hotel b/c of price and location. Very pleasant surprise! From the previous reviews I expected something of lesser experience. There were 3 of us with 2 double beds. The room was clean and tidy, but felt a little small b/c the two other travellers had a little too much luggage. The area felt safe even at night. Lots of shops and street vendors around, so if u needed some necessaries they were close by. The only negative is that they don't have a lift, but there was always someone there to help u with ur baggage.

8/10 Good

Adam, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Internet, too many hotel rules
Overall a very positive experience with excellent cable Internet available for 200 PHP per day, friendly staff, good location near major highways, shopping, and train station, and hot water as well as excellent air conditioning. Unfortunately, the hotels has many rules and just reading them makes one feel like a school child being reprimanded, however this is a minor inconvenience. Cleanliness could have been a bit better, and there were some bugs in the room, but I think this is unavoidable given the tropical climate. I will definitely stay here again on any future visits to Manila.

10/10 Excellent

bangkayz, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
All employees are very cooprative. Hopefully next time there is wifi in every room. Thanks

8/10 Good

JP, USA

Liked: Staff & service, property conditions & facilities
Makati bargain - Lobby internet only
I stayed here in order to pick up my visa for India. The hotel is located in the Makati biz area and thus useful for anything related there. Rooms are small but comfortable. Bed was nice and comfortable, with decent pillows -- something usually missing in the Philippines. Nice shower with big "rain" shower head. internet truly only in lobby. Nice lobby restaurant with good breakfast. 2 shopping malls just around the corner. Good value for what u get.

6/10 Okay

fliplover2001, cagayan de oro city

Liked: Staff & service
hard to find
Very hard to find and hi traffic area, not good for meeting others for fun times.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant experience
taxis didnt know the hotel but found it without any problem. plenty of hot water and internet access was good. the people working there were very friendly and helpful

8/10 Good

Fresh and Clean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Staff was great. Location was 15 minutes (via skyway) to airport. Mang Inasal just around the block. Very clean. Their wifi rules are annoying, you have to ask them for extra 60 minutes over and over. No elevator. Someone has to follow you to your room to turn your a/c on for you.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
On a budget accommodation
The hotel is OK, but we don't think we got a good deal for what we paid.The room was generally OK and clean, but the towels needed replacement.

8/10 Good

John, Helsinki, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good roomservice. Good thing that you could rent a laptop to your room. A small minus to the staff for forgetting my wakeup call one morning.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were great but there was no sunlight in the bedroom, street it was on was pretty rough and not a single taxi driver knew how to find it. Food was great, dining room good.

4/10 Poor

Verified traveler

Disliked: Room comfort
Basic place
Not much here...Basic place with very basic rooms and even more basic bathrooms. Breakfast was not good. Location is off the main drag so requires a taxi ride. It's in the "Washington" area of Makati.

6/10 Okay

Verified traveler

8/10 Good

S, Nanjing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok - but...
Rather strict policies with limited flexibility. Especially in regards to extending check out time even by a few (15) minutes - possible only at additional fee. Something already mentioned - frequent pop ups asking to re-enter WiFis password... I don't see a reason why the password couldn't work (without re-entering) for the whole 24hrs (especially, that number of places in Manila offers free and open internet). I stayed there for one night and it was overall ok, but I can imagine getting really tired of all the restrictions if staying for a longer period of time.

8/10 Good

Shane, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
Great hotel, Staff very friendly and helpful.. It has is own restaurant and the are also other places to eat nearby The only problem I had was the distance to some of the places i wanted to go to but apart from that I really enjoyed my stay. If you like holidaying on a budget then this hotel will meet your requirements.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recent metro manila trip
I booked a few days here after I cancelled a reservation at a different hotel and was much happier with Franchise 1. It was clean, quiet and pretty inexpensive. I'd definitely stay here again. Hotel staff were friendly, restaurant food was good. I do wish it had a pool :( Internet access was decent. Makati traffic is, well, Makati traffic, so plan ahead when going out weekend evenings. Easiest reference landmark to tell taxi drivers is WalterMart; a pretty even mix of drivers knew the place and a the others drove a "little" beyond the standard route to drive up the taxi fare. No, it's not 5 star and neither is the price. Overall, a good value for the $$.

4/10 Poor

Bugsy, Bacolod City

Liked: Cleanliness, staff & service
Never Stay There During Rainy Days
I didn't have problems with the hotel's service and cleanliness: the room was a bit small but comfortable and clean and the staff was very friendly (but noisy - they talked with each other and bantered loudly even if clients were around) but wi-fi service was very slow. What I didn't like about the hotel was its location: it floods in that area and you can't get any taxi willing to bring you to the hotel (I had to stay in another hotel). The day I was there, a pedestrian walking in front of the hotel had her bag snatched right in front of our eyes. So be careful when you stay there.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for the price
Was ok for one night. Just needed sleep. The area didn't look too good at night, but in the day, it didn't seem as bad. The room was reasonably clean for the price. The bathroom sink would not drain, but I didn't call to get it fixed. The beds in the Philippines do not seem to be that comfortable (this is my impression from all the hotels I stayed at). For the price and closeness to the airport, it is ok for an overnight stay. Would not want to stay for more than that.

8/10 Good

Randy, AR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Franchise One-Nice hotel with good prices
Its a small hotel but the price is just right. If I'm ever in Manila again I'll be staying at this place again. Its off the main road so it can be little hard to find but the taxi drivers had no problems to speak of in finding it. The people working there are true filipinos, they are really great people.

10/10 Excellent

Lani, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We keep coming back!
Service was fantastic, the staff was friendly and attentive. I quite liked this hotel in a previous stay, so we keep coming back!!!

8/10 Good

Richard, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great close to the mall
Staff were friendly, they offer room service meaning food can be delivered to your room for free and you can just tip the staff if you wish or you can eat on the ground level small restaurant. Hotel was clean, including the room i was in. Hotel does not have elevator so if you get the 5th floor, you'll have to walk all the way up thru the stairs. Wifi is accessible from the lobby but access is limited or pay 200peso (24hr) to access wired internet in your room and they will provide you the Cat5 cable. However my room's wired internet did not work which will need repairing. It is also nicely air conditioned and Mall is just 1-2min walked. My room was situated at the very end of 5th floor next to the cleaning storage room therefore I can hear workers banging on the wall and also at night my sleep got interrupted several times as I can hear something like a pumping machine which was quite loud.

6/10 Okay

Darcy, Fredericton,NB

Disliked: Room comfort
Wont be going back
The hotel was old and although the staff tried to make everything as comfortable as possible,and they were friendly i dont think i would stay there again.The neighborhood was somewhat dirty and not much close by to do other than a couple of older malls to do a little shopping.

10/10 Excellent

John, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Franchise One hotel Makati, Philippines
The staff was wonferful, the food in their small restaurant was great. The entire hotel was spotless, including the rooms. The surrounding neighborhood isn't great, but I was never fearful. Go towards the mall (2 blocks) and its very nice, plenty of great food in a variety of restaurants. The staff were all A+++. I would love to stay there again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great.
it's near a mall which has an indoor shooting range and guns you can rent. Sorry I come from Oregon and hunting and shooting I do a lot of. I loved the dvd player. all was great and enjoyed it.

6/10 Okay

Dino, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not nearly close to what the best reviews claimed!
The door to the room was gapping and you could hear whispers from the hall way and vice-versa. No privacy! Third floor room and no elevator. Food order took about 45 minutes each time and was cold. Checked out three days early and forfeited the amount paid for rooms because it was paid for via Expedia and not at their site directly. Hotel staff was extremely courteous and friendly. Hotel was very clean. I would not recommend this hotel, however, unless you are experienced with the culture and the people.

10/10 Excellent

HIDEYUKI

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Staff is very kind. They helped with baggages and upon checkout gave some souvenir gift which has been appreciated. Strategically located in little Tokyo - close to Legazpi village in Makati. Good rooms. They also have a small restaurant with good food, specially a breakfast menu. They have a free-to-hire DVD collection and all rooms have DVD player. If you have health conditions affecting your movements please consider that there’s no lift.
Stayed 1 night in Jan 2020
Response from Mae on Jan 16, 2020
Hi, We are happy that you are satisfied with our service. We always aim to give the best service possible to our dear guests. Regarding your concern,we are now planning to install an elevator as part of our improvement plans this 2020. We hope to see you soon! Thank you!

8/10 Good

Koichi

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
立地もよく、静かで良い
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Room comfort
立地上うるさい所かと思いましたが、２重窓になっており、静かでした。
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

HIDEYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地とコストパフォーマンス良い。
マカティの常宿。 徒歩1分内にリトル東京,マカティスクエアがあり、数分歩けばモールやコンビニもあるのでロケーションはとても良い。 マッサージやJTV も多い。 このホテルをベースにマカティ市内はもちろんマニラやオルティガスにも足をのばせる。 大通りから10mくらい引っ込んいるので静かです。 部屋はベッド周りに余裕があり、 広く感じる。 虫が以前は時々出没していたが今はなく清潔感が良くなった。 窓が小さいのが残念です。 エアコンがセパレート式なので騒音は気にならない。 スタッフが皆、とても親切で気楽に滞在できるのが最高。 CP がとても良い。
Stayed 2 nights in Jan 2019

10/10 Excellent

HIDEYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパ良い
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

akio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもべんり
都心から ちかい
Stayed 7 nights in Jun 2018

10/10 Excellent

akio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
ひとり旅
フロントのお姉さんは愛想良くルームサービスも綺麗にしてるようですが唯一非常に気になったのがゴキブリが多い、その事を伝えたのですが改善されず、出来ない？ ホテルはlittle東京にも近く日本食には困らないのですが相変わらず排気ガスがすごい！
Stayed 8 nights in Mar 2018