Ratings based on 18 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby Jery from Singapore
Awesome place to be!Posted May 27, 2014
Pros: Big rooms and beds!
Cons: Need some renovation to catch up with modern styles.
Location: Location was ok with restaurants nearby and with the free shuttle.
The overall stay experience was pleasing and with excellent staff! Very helpful and attentive people around.
for Everyoneby Stephen from Las Vegas, Nevada
All I can say is WOW!!Posted Mar 15, 2014
Pros: peaceful, spacious and friendly staff.
Cons: I can't think of anything more that could be added.
Location: Nice park and major shopping close by. I walked everywhere I went. A great verity of places to eat also.
The management gave me an upgrade to my room when I arrived. I was put in an apartment, huge and beautiful. This was totally unexpended and it was probable the best place I have ever stayed in.
for Everyoneby RG
A very good placePosted Jan 9, 2014
Pros: Space, location
We loved our stay overall. The apartment was big and fully equipped. Henry at the front desk was excellent and the staff members were always helpful. They can certainly improve the breakfast though but that's just a quibble.
for Familiesby r0d from Cebu
RenovatePosted Oct 16, 2013 on Hotels.com
Hotel needs renovation. Elevator is squeaky and old and warm. Rooms are very big but needs more maintainance and a little renovation because it feels very old already, like 10years and just renovated once.
for Familiesby Ahmad from China
Poor service from an indifferent staffPosted Oct 8, 2013 on Hotels.com
Biggest disappointment: service. We had requested an early check-in however could not check-in (10:30 am) as no rooms were available. We took the complimentary hotel shuttle (runs every hour) to the nearby shopping mall & stayed there till after lunch. We came back to the hotel around 2 pm thinking that the room would be ready by now but to our surprise they informed us again that their check-in time is 3 pm and that the rooms are not yet ready. The attendant didn't even offer to expedite the cleaning of the room & after finishing the check-in paperwork just told us that we will have to wait. Finally the room was ready at 2:58 pm !!!!! The room was spacious (2 bedroom unit), however the living room reeked of very strong cigarette smell & the carpets needed some serious cleaning. The bathroom seemed aged and the shower pipe was leaking. The air-conditioning was not the best and it took quite a while for the room to get cooler. The breakfast was very limited and not appetizing. In summary, this place has probably seen better days and now needs some serious overhauling. It also is struggling for identity as a hotel or a serviced apartment for medium/long term stay. In either case the service & the attitude of the staff need BIG improvement. For me that alone will be the reason not to get back.
for Business Travelersby A verified traveler
Great business locationPosted Aug 3, 2013 on Hotels.com
Great place and bargain.
for Business Travelersby roben from india
Posted Jul 1, 2013 on Hotels.com
really old property they need to spruce it up, very small restaurant
by A verified traveler
Ok placePosted Jun 6, 2013
Pros: Rooms were big but we didn't really need that much space. Free shuttle to greenbelt
Cons: No wifi in room, smell and heat in foyer and lifts
Location: Nothing good is in walking distance. You need taxis everywhere. You're in the middle of the city with banks and hotels surrounding you.
No wifi in rooms was disappointing. You need to sit in the lobby entrance. No air con in the foyer when you step out of the room made waiting for the lift to arrive very unpleasant. The smell in that area was also overwhelming and not what you would expect for inside your hotel. Pool area needs an update.
for Business Travelersby Kevin from Los Angeles
Fraser Place - A bit older but good square footagePosted Jun 3, 2013 on Hotels.com
Arrived to Fraser Place around 1:30p and was told my room would not be available until 3:00p which isn't exactly what any traveler wants to hear after a long flight. Nonetheless, they kindly upgraded me to a 2 bed room, 2 bath suite w/ full kitchen, dining room and living room. The unit itself (#1004) was quite large but it was a bit dated. The furniture was acceptable but there was an obvious smoker who rented the room before me. The scent lingered all 4 nights i was there. There was internet but only available in the bedroom w/ ethernet plug. This is 2013 afterall and a room of this price range and caliber should have wifi. The breakfast was terrible, don't expect too much. The gym is equally bad.
for Everyoneby A verified traveler
Proactivity in case of less than full disclosurePosted Apr 27, 2013
I chose this hotel because it was one of the few allowing pets. Before booking, I looked up the hotel policies on pet guests to make sure I wouldn't be breaking any rules when I check in and to help manage my expectations. I knew I wasn't going to be given their best room. Upon check-in, I was asked if I was aware that I will have to pay the pet surcharge if I'm checking in my dog, too. I said no but I was willing to put up a deposit. I was told the amount was not a deposit but in addition to the hotel room charge. So I challenged that as a hidden charge as that amount payable was nowhere to be found in the fine print whether as an asterisk or footnote of either expedia.com or the hotel website. Apparently, those who make hotel reservations over the phone are the only ones informed about the new hotel policy implemented just earlier this year. I understood where they were coming from as pets can be so destructive and the hotel rooms did have nice parquet flooring but I would have appreciated fair warning. Maybe I should have considered bringing my pet as a special request which I should have cleared with the hotel first. Anyway, the situation was handled extremely well by the hotel staff and I was given a 50% discount on the pet surcharge on the spot. I choose to believe that it was a fair settlement between consumer rights and estafa charges. Busted budget aside, my dog and I had a wonderful stay there.