Ratings based on 44 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Seattle
Great locationPosted Nov 21, 2013
Great location, close to the mall & restaurants. Friendly hotel staff. A/C in our room was too loud.
for Everyoneby Elpidio from Los Angeles, CA
Nice hotel close to shopping center and restaurantPosted Nov 7, 2013
Pros: Nice and friendly staff
Cons: The internet connection
Location: Shopping, eating, movie house
The only thing bad about this hotel is their internet service. Very unreliable
for Everyoneby Ferdie from Hawaii
Hotel for shoppers.Posted Oct 30, 2013
Pros: Location is good but hotel staff needs improvement with customer service. Some rooms need renovation and upgrade.
Cons: Integrity with front hotel staff in taking care of guests' needs. Hotel staff should prioritize guests' issues or concern. Management review needed.
Location: Location is really good. Close to shopping mall, movie theaters and food establishments.
Do not expect great amenities and expect a room with a view. Disappointingly lack integrity with hotel staff assistance. When you book a room, make sure you have the right type of room you booked and the front desk staff really give you the right room. We had to complain for giving us a room with a view of a dirty wall and smelly carpet. Had to transfer but they tried to tell that there are no rooms available but there were even reservation was book well in advance and this was second time booking the place. Front desk staff lacks customer service training. Wifi in the room was malfunctioning and slow and was told to pay P100 per day, however, they have a sign at the front desk that says free wifi in the rooms. . Airconditioning broke while we were booked there. Bathrobe that my spouse purchased was missing the belt and had to complain and haggle with the staff because they were trying to pass a used bathrobe as a new one that we purchased. Overall, disappointing. But the staff tried but still failed. Would think twice recommending to tourists unless you don't mind crappy service. Housekeeping lacks customer prioritization.
for Everyoneby AP from Texas
Great locationPosted Oct 4, 2013
Pros: Location was great! The rooms are clean.
Cons: Extra lounge/sofa chair in the room. One chair for two guests is not comfortable.
Location: Dining, cinemas,lots of shopping for the wife so beware husbands. But shopping very affordable so I did not mind at all.
This is our first time staying at this condo/hotel. Love the location. It's across Greenhills shopping center. Very convenient for good food,shopping and entertainment without going thru the crazy traffic in the area. The staff was okay, did not stand out compared to the other hotel we have stayed in Ortigas.The room was spacious with a small kitchen area,although there's no place to sit if you want to drink coffee and read the news paper, you will stand by the sink. There's one sofa chair but it is in the other corner of the room behind the television which was awkward. If you want to watch TV you have to sit in the bed.You have to pay for wifi which is common in almost all the hotels in Manila. Hopefully this will change in the future. The hotel is located on a busy street and they do not have an area in front of the hotel for a car to wait for you when family/friend's are picking you up. Other than that, we enjoyed our stay due to the location. We will consider staying here again on our next visit in Manila.
Recommendedby From Valencia Ca from USA
Nice except for some wifi accessPosted Sep 11, 2013 on Hotels.com
Wifi access is not free for guest and also the business center Hotel charges certain fee
for Business Travelersby N
Posted Aug 26, 2013 on Hotels.com
Recommendedby A verified traveler
Posted Aug 16, 2013 on Hotels.com
for Everyoneby A verified traveler
convenient when you wanna explore greenhills areaPosted Aug 14, 2013
the brochure says in room service is 24 hrs - actual up to 10pm only hot water turns cold with no apparent reason while in use asked housekeeping to clean room while we're away, it's still not cleaned when we came back
for Everyoneby A verified traveler
Nice Hotel and convenient locationPosted Jul 21, 2013
Pros: The hotel was clean, staff was very nice, and the area has all the food and shopping amenities.
Cons: Airconditioning in the elevator
Location: Restaurants with good food, shopping at GreenHills, starbucks, Krispy Kreme, near St. Lukes Hospital at Quezon City (10 minutes from Hotel)
The staff was very nice and helpful. All of the workers were warm and greeting. The room was excellent since I was upgraded to an executive suite. The bed was comfortable and the room was very clean.
for Personal Eventby A verified traveler from Toronto
Posted Jul 12, 2013 on Hotels.com
Highly favour this hotel, We'd been here twice for almost like 5 nights stay most of the time.