Ratings based on 1,577 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Australia

Heritage hotel

Posted May 3, 2015
Pros: Close to the airport
Cons: The service and the hotel needs an upgrade
Location: It is close to the Mall of Asia
Waited for a while to get a bellboy to transfer our luggage to our room and we have to ask for the transporter. It should be ready for guests checking in. Checking in was also a long wait
2 out of 5
by A verified travelerfrom Tampa

Disappointed

Posted May 1, 2015
Pros: Location
Cons: Remodel the room.
Location: Airport and Mall of Asia are close.
Bathroom was not clean. The bed was old. The deposit was very large. There was no free wifi.
1 out of 5
by A verified traveler

Posted Apr 29, 2015
i was disappointed!!, i'd been in so many hotels like, sheraton, midas, marriot, etc. and i've never get disappointed. heritage hotel, don't have coffee maker in the room where i stayed, bed were not comfortable, bedroom was small, when i turned on the faucet, it got so wet around the sink area because the faucet was far away from the sink.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom さいたま市

レセプションスタッフ対応の良いホテル

Posted Apr 29, 2015
Pros: 以前より定宿ですが、近場にコンビニ等無いが、ホテルライフを過ごしには、レストラン・プール等 設備は充実しており、特に、大規模ストアーSMが、タクシーで近く不便差を感じませんしホテル・SM間のシャトルバスも有ります。又、NAIAターミナル1からは多少の混雑は有りますが利便性が有ります。
Cons: 今回は7階のローハスロードに面した部屋の為、日中騒音が酷く、熟睡は無理でした。 早朝はバス(通勤用・通学)及びジプニー、バイクがクラクションを鳴らすため早起きに成りました 因みに4時です。窓ガラス1枚構造でカーテンを閉め切っても無理でした、。騒音対策を早急に対処すべきです。
Location: エルミタ周辺、ローハスロード周辺等、マカティーはオフィス街ですが、道路は1日中込みますので 十分に時間を取って下さい。
レセプションスタッフに関しては、気持ちよく対応してくれます。 セキュリティー強化の為エレベーター内にルームキーを差し込まないと、動きません。 ホテルより外出の際、タクシーがつかまり難いので、少々待たないといけません ガードマンが呼んでくれますよ、。
5 out of 5
Recommended
for Everyone
by A verified traveler

Accessibility of the hotel for the seminar.

Posted Apr 29, 2015
The venue of the seminar was within the hotel premises
3 out of 5
by A verified travelerfrom Orlando, FL

Hotel close to airport

Posted Apr 20, 2015
Older hotel that has seen better days. They put out a good breakfast and dinner buffet, but ordering from restaurant the food is pretty average. A/C was good in room, which is a hit and miss in Philippines. Over all hotel staff is accommodating with what they have to work with.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Old hotel yet comfort. However the pool so small compared to other hotel. The shuttle bus to mall of asia is an advantage to tourist.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Stay at the Heritage

Posted Apr 15, 2015
Pros: Location and the staff
Location: Mall of Asia is close and you are only a short taxi ride from Green Belt
I had another great stay at the Heritage. From check in to check out. For the first time I used the travel service to organize a tour. Totally smooth process. Tour was professionally run. I was totally satisfied. Partook of the breakfast buffet. Another great experience.
3 out of 5
by A verified traveler

Not really a 5 Star

Posted Apr 13, 2015
Pros: Lobby is beautiful. Staff is friendly and helpful.
Cons: If a booking is made and then another person is added, the hotel should upgrade that person for the free breakfast...
I would rate this as a 3 Star... lobby and people are 5 Star but the room seemed shabby. Poor repair jobs and cracking walls. Water pressure is effected by other rooms so be careful when taking a hot shower.... you might get scalded if neighbor flushes toilet. Lol The restaurant on site needs to pay better attention when cooking hamburgers. ... my burger looked great but was not cooked all the way through. Continental breakfast was rather good but if you have a mushroom allergy, be wary. .. the grill is not cleaned after mushroom omelets are made.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Airport & MOA.

Posted Apr 11, 2015
The hotel is nice and comfortable except that the floor carpet is old & dirty. The Internet access is very slow & the charge rate for service pick up is quite expensive compared to other hotels. The hotel should lower their hotel rates to bring more customers. Otherwise, the location is perfect, near the airport & MOA.