Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
70% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Glendale, California

Very convenient place to stay- near mall & casino.

Posted Jul 5, 2014
I can just walk to Robinsons Mall. It is safe-police station is close by. Casinos are here& across. Public transport(jeeps& taxis) are right in front.Honest money changer closeby. Staff are super friendly & helpful. My room was cool, air con good, TV good.There's wi fi which helped me a lot in communicating with friends& family here & home. Very nice hotel..This is my 3rd time to stay here and I am sure to return.
Comment from Hotel Management
Aug 18, 2014 by Ellies, Hotel Management
We are overwhelmed with your kind words, on how was your stay here at Las Palmas Hotel. It is fulfilling that you have enjoyed your stay and we are happy by the way you have decscribed that hotel, the staff, the location and area, and the nearby establishments. We are so excited to see you again, and we hope that it is so soon! Thank you so much.
2 out of 5
by Jaybee1 from Vancouver, BC

Good location for this tired old place needs help

Posted Jun 13, 2014
Pros: Location
Cons: See experience comments
Location: shopping restaurants, bars, Manila bay
This place badly needs an upgrade. Rooms are basic, mattress very hard and uncomfortable. I brought a couple of small repair items to the attention of the front desk staff but neither were dealt with by the time I left 4 days later. Walls are paper thin so hope for quiet neighbours. The breakfast buffet is simply bad for 350 PHP. You actually have to use generic instant coffee and hot water and it goes downhill from there. By comparison its sister hotel Executive Plaza next door while still only a 3 star is quite a bit better.
Comment from Hotel Management
Aug 9, 2014 by Ellies, Hotel Management
We appreciate you taking time to review your stay with us. We are very sorry if somehow we are not able to meet your standard. Nevertheless, all your comments are reviewed and are taken seriously all these matters for the necessary action to be taken. Thank you and we are still hoping to see you again next time.
3 out of 5
Recommended
for Business Travelers
by Amelia from Guam

It's okay

Posted Jun 6, 2014 on Hotels.com
Generally it was alright. Hotel will do ifmyourmonna budget. Close to Robinson Mall. Staff was polite.
Comment from Hotel Management
Oct 11, 2014 by Ellies, Hotel Management
Thank you so much for the positive review you have shared with us. We hope that you will consider us again in your future visits.
4 out of 5
Recommended
for Everyone
by Richard from Los Angeles

Affordable

Posted May 16, 2014
Pros: The hotel was comfortable and the staff and service is good
Cons: In room safe
I was looking for a lower cost hotel and close to the mall. I knew of two and I had stayed at the other hotel previously. The hotel was what I expected and meet my needs. The hotel was comfortable. I had a room on the street side which lead to the entertainment of watching the activity on the street. The breakfast buffet could have been better.
Comment from Hotel Management
May 24, 2014 by Ellies, Hotel Management
Your comments are very important to as for the better and as an inspiration. We hope that you will again choose us on your next visit. Thank you and looking forward to see you!
2 out of 5
by ligaya from perth west australia

close to robinson

Posted Mar 10, 2014
great staff , food in restaurant is nice. deluxe room linen was old , shower curtain stinks , I removed the shower curtain before I used the bathtub/shower....
Comment from Hotel Management
Sep 20, 2014 by Ellies, Hotel Management
We are very sorry for some instance that we're not able to meet your standard. Rest assured that we are doing our very best for the better. Thank you for taking time to share your experience with us. We hope for another opportunity to be of service to you to see what have changed. We are looking forward to see you again.
Comment from Hotel Management
Mar 22, 2014 by Ellies, Hotel Management
We are very sorry for some instance that we're not able to meet your standard. Rest assured that we are doing our very best for the better. Thank you for taking time to share your experience with us. We hope for another opportunity to be of service to you to see what have changed. We are looking forward to see you again.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 9, 2014 on Hotels.com
Comment from Hotel Management
May 24, 2014 by Ellies, Hotel Management
Thank you so much for the high ratings. We are glad that you had a good experience while staying with us. We hope to see you again soon!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 19, 2014 on Hotels.com
Comment from Hotel Management
Mar 29, 2014 by Ellies, Hotel Management
We thank you for the time sharing your review on your stay with us. Looking forward for another opportunity to serve you.
2 out of 5
Recommended
by A verified traveler

Posted Jan 19, 2014 on Hotels.com
Comment from Hotel Management
Mar 29, 2014 by Ellies, Hotel Management
We would like to thank you taking time to review us. We still hope that we will be able to welcome you again.
5 out of 5
Recommended
for Business Travelers
by joshua from london

Posted Dec 21, 2013 on Hotels.com
Comment from Hotel Management
Mar 29, 2014 by Ellies, Hotel Management
Your high rating lifted our spirit to further excel. Thank you so much and we are excited to see you again on your next stay!
2 out of 5
by Jackie from james

flood location

Posted Sep 14, 2013
Pros: free wifi
Cons: no windows of the hotel
Location: shopping mall is closeby
everytime it rains it gets flooded.... cant get out of the hotel