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Rating 10 - Excellent. 298 out of 636 reviews" "
10 - Excellent
298
Rating 8 - Good. 250 out of 636 reviews" "
8 - Good
250
Rating 6 - Okay. 57 out of 636 reviews" "
6 - Okay
57
Rating 4 - Poor. 23 out of 636 reviews" "
4 - Poor
23
Rating 2 - Terrible. 8 out of 636 reviews" "
2 - Terrible
8
8.8/10
Cleanliness
8.6/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Maribeth
Traveled with family and small children
Mar 16, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our air-conditioning vent was having a loud sound all night till early morning that i had to call front desk for engineering assistance at 5am in the morning cuz the loud sound coming from the vent was intolerable reques
We had a great time staying at Luxent. The pool was nice and there’s a lot of places to go around the area. Most importantly, the staff were very helpful and attentive. We’ll book again for sure!
the hotel rooms need thorough cleaning. Carpet are so dirty, there's lot of stain even on furniture. I don't see it being vacuum. The housekeeping is so late to clean up the room eventhough you put a sign outside the door. You would expect the room to be cleaned when you come back. I upgraded to a premium room to be the same floor with my family but boy there's cockroaches coming out of the bathroom and closet. The shower floor water is not draining properly. ask Housekeeping to take a look but still same issue. The last night was the worst I have to change room as cockroaches keep coming out even though the houskeeping did the bug spray. The hotel managemnt should hire more houskeeping staff to keep up with the demands of the guests. The only good side is most staff are friendly and helpful.
Constantine
Stayed 3 nights in Oct 2023
8/10 Good
Adolph
Oct 26, 2023
Adolph
Stayed 1 night in Oct 2023
4/10 Poor
Richard
Traveled with partner
Oct 9, 2023
No hot water and the food from the room service was cold.
I have stayed happily at the Luxent many times pre-pandemic, however this time after a late flight to be ignored at check in for over 15 minutes, finding condoms under the bed, hearing screams all night from outside despite being on the 10th floor, am very disappointed in the whole experience.