Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Singapore

Awesome service & fantastic facilities

Posted Jul 18, 2014
Pros: Facilities and services are awesome. The feeling like home...
Cons: If only breakfast could be included in the package it would be good.
Location: Coffee at Café for nice coffee. Shopping at the GreenBelt area within walking distance.
I was there on business trip. It was feeling at home. The welcome fruits was heart warming. It makes me feel at home. This is especially true after a long day at work, the fruits are nicely laid on the coffee table. The feeling is as if mum is around prepared the fruits for me after a day of hard work. Thank you ShangriLa for making my stay a pleasant one!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul, South Korea

Great ManilaMetro Makati Hotel

Posted Jul 7, 2014
Pros: The hotel staff helped us with booking tours and provided useful information on things to see and do in the vicinity of the hotel.
Location: The hotel is within a short walk to 2 large upscale shopping malls, lots of excellent restaurants, and a museum.
We went to the Philippines for a week vacation. We enjoyed the stay and the restaurants. Like all ShangriLa hotels the rooms were great and the hotel was in a great location. The hotel is within a short walk to two large upscale shopping malls and museums.
4 out of 5
Recommended
for Everyone
by Stephen

Pretty good!

Posted May 7, 2014
A great place to stay, nice, safe and great location. Only little thing is it is quite outdated and a little old re room furniture and fixtures.
3 out of 5
by alsubaih

over

Posted Apr 30, 2014
too expensive and adress code every where. bar . resturant
4 out of 5
Recommended
for Everyone
by mike from melbourne, Australia

3 day family stop over

Posted Apr 22, 2014
Great adjoining rooms, good facilities and location. Staff helpful. Interior is dating but very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Apr 16, 2014
Over all a good place to stay but quite pricey for what you get. The lobby bar is good but the smoking area outside is not at all furnished suitably for smoking quests, and generally there is little regard for smokers in the hotel public area.
5 out of 5
Recommended
for Everyone
by A verified traveler

great stay

Posted Apr 14, 2014
Very attentive, friendly and accommodating. Too bad we only stayed for a day.
4 out of 5
Recommended
for Everyone
by Val n Arla from Toronto Canada

Elegant hotel which is accessible to malls

Posted Mar 28, 2014
Very comfortable rooms w/ efficient housekeepers .. Disappointed w/ the service of Circles restaurant's n Horizons .Waiters are not as friendly n pleasant . K9 scooby n his handler are more hospitable than the waiters .. Although front desk people are knowledgeable on what they do and very helpful too :) overall stay is good but will just eat outside the hotel .
5 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast Heaven

Posted Mar 19, 2014
Pros: The staff is incredible! Always anxious to accommodate every need .
The Circles fBreakfast caters to every palette . Fresh plentiful and fabulous. The luxurious linens make for.a great . The beautiful music to accompany the afternoon tea is delightful.
5 out of 5
Recommended
for Everyone
by b.z.s. from Mangilao, Guam

met old and new friends (staff) who were so caring

Posted Mar 19, 2014
Pros: overall
Cons: besides the pool area, a quiet, shady area outside of the room, to relax with a book or laptop!
Location: location is great if to include shopping or business. This visit was there to relax therefore, stayed a lot of time in the room to read.
still one of the best! Food is great. Clean room to hang out!