Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Apr 16, 2014
Over all a good place to stay but quite pricey for what you get. The lobby bar is good but the smoking area outside is not at all furnished suitably for smoking quests, and generally there is little regard for smokers in the hotel public area.
5 out of 5
Recommended
for Everyone
by A verified traveler

great stay

Posted Apr 14, 2014
Very attentive, friendly and accommodating. Too bad we only stayed for a day.
4 out of 5
Recommended
for Everyone
by Val n Arla from Toronto Canada

Elegant hotel which is accessible to malls

Posted Mar 28, 2014
Very comfortable rooms w/ efficient housekeepers .. Disappointed w/ the service of Circles restaurant's n Horizons .Waiters are not as friendly n pleasant . K9 scooby n his handler are more hospitable than the waiters .. Although front desk people are knowledgeable on what they do and very helpful too :) overall stay is good but will just eat outside the hotel .
5 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast Heaven

Posted Mar 19, 2014
Pros: The staff is incredible! Always anxious to accommodate every need .
The Circles fBreakfast caters to every palette . Fresh plentiful and fabulous. The luxurious linens make for.a great . The beautiful music to accompany the afternoon tea is delightful.
5 out of 5
Recommended
for Everyone
by b.z.s. from Mangilao, Guam

met old and new friends (staff) who were so caring

Posted Mar 19, 2014
Pros: overall
Cons: besides the pool area, a quiet, shady area outside of the room, to relax with a book or laptop!
Location: location is great if to include shopping or business. This visit was there to relax therefore, stayed a lot of time in the room to read.
still one of the best! Food is great. Clean room to hang out!
5 out of 5
Recommended
for Everyone
by cnb671 from barrigada, guam

Nice hotel. Close to everything.

Posted Mar 17, 2014
Good hotel. Great customer service. Hotel close to everything in makati area. Only issue was freash towels and sheets were not always replaced when cleaning of my room. Overall great place to stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 11, 2014
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel with excellent customer service!

Posted Jan 6, 2014
5 out of 5
Recommended
for Everyone
by Row from Guam

Abssolutely beautiful

Posted Nov 13, 2013
Pros: The breakfast is a bountiful tour of the world with selections to please any palette . The room amenities are first rate.
Location: Great location, walking distance to a number of shops and the Ayala Museum
First class treatment from the moment you approach the hotel. The entire is staff is dedicated to exceeding expectations.
5 out of 5
Recommended
for Everyone
by Jhinny from Sydney

Top notch hotel in Makati

Posted Nov 2, 2013
Pros: Staff, service, facilities and location
Location: Shopping and dining out
Great staff and service. Buffet breakfast was excellent. Upgraded to Horizon Lounge, complimentary beverages and snacks all day, very convenient especially being unable to drink tap water in Manila. Also received complimentary suit press which came in handy. Location was great as well. Makati Shangri-La is our new hotel to stay at when in the area.