Ratings based on 87 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jan 11, 2014
for Everyoneby A verified traveler
Great Hotel with excellent customer service!Posted Jan 6, 2014
for Everyoneby Row from Guam
Abssolutely beautifulPosted Nov 13, 2013
Pros: The breakfast is a bountiful tour of the world with selections to please any palette . The room amenities are first rate.
Location: Great location, walking distance to a number of shops and the Ayala Museum
First class treatment from the moment you approach the hotel. The entire is staff is dedicated to exceeding expectations.
for Everyoneby Jhinny from Sydney
Top notch hotel in MakatiPosted Nov 2, 2013
Pros: Staff, service, facilities and location
Location: Shopping and dining out
Great staff and service. Buffet breakfast was excellent. Upgraded to Horizon Lounge, complimentary beverages and snacks all day, very convenient especially being unable to drink tap water in Manila. Also received complimentary suit press which came in handy. Location was great as well. Makati Shangri-La is our new hotel to stay at when in the area.
for Everyoneby Vangie from Fremont, CA
Good location & comfortable stayPosted Oct 30, 2013
Wonderful & helpful staff. Hotel is clean, quiet & comfortablr.
for Personal Eventby Milton
Posted Oct 8, 2013 on Hotels.com
for Business Travelersby andreas from LIMASSOL-CYPRUS
the location is very convenient and it offers realPosted Sep 27, 2013
Pros: the luxury and the friendliness of the staff
Cons: I think it is just perfect
Location: u can go shopping if time allows and also go to so many nice restaurants in the area avoiding taxis and the so hectic traffic of manila
this hotel I used always in the past going to manila some 3-4 times a year. never mind the cheaper hotels in the area the Shangri-La is the best from all aspects. surely I will use it again if and when I go again to manila
for Business Travelersby A verified traveler
Posted Aug 28, 2013 on Hotels.com
for Everyoneby Amer from Dhahran, Saudi Arabia
Best hotel in MakatiPosted Jun 3, 2013
Pros: The breakfast experience
Cons: Slow service in lounge area
Location: The location is right in the heart of Makati right next to the green belt with malls and restaurants. There is adequate security and one feels safe.
My stay was short in the hotel (4 days) as I was on a business assignment. The staff was friendly and helpful. The rooms were clean and extremely comfortable with a great panoramic view of Makati city. Wifi worked well everywhere. The food in the breakfast lounge was excellent. I particularly enjoyed the food in the sushi restaurant.
for Everyoneby World Traveler from New Jersey
Hotel Par ExcellencePosted May 23, 2013
Pros: Location, amenities
Location: Excellent location, at the center of Makati action
The Makati Shangrila provides an excellent experience for the customer. From the welcome you receive from the front staff at their awe-inspiring lobby to their well-appointed rooms and great diversity of amenities, this hotel, a member of a global chain, impresses most discerning crowds. This one in Makati has multiple restaurants, a spa, complete gym, tennis courts and a pool. At their indoor garden restaurant, there are daily performances - live entertainment from mostly musicians and singers. My wife and I particularly enjoyed our couple's spa -- we were brought to a serene private room complete with a private bathroom with tub and shower. I had a blast playing on their carpeted tennis courts. You can get private tennis instruction from available tennis instructors here. Probably the best part is its location at the center of all action in Makati. Greenbelt area shopping and restaurants are within a five-minute walking distance. There is only one area that needs improvement -- housekeeping. They cleaned our room pretty late during the day. There were two days when we actually had to call to remind them to clean our room. Also on one day, the service was incomplete (utensils, mugs, coffee were not replaced). This is a minor imperfection to an otherwise excellent stay. This is our second time at the Makati Shangrila and we would come back to this impressive hotel whenever there is a chance.