Ratings based on 107 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from SanDiego
Nice hotel in a very sad city.Posted Aug 25, 2014
Pros: Pretty, friendly
Cons: Horrible disinfectant smell in the carpet, which radiated into the entire room.
Location: Not much. A little shopping. Don't come here unless you need to. Don't waste time in the museums.
After our initial tour we pretty much stayed in the hotel.
for Everyoneby A verified traveler from kuwait
Perfect business location. Perfect shoppingPosted Aug 4, 2014
Pros: Location, location, location.
Cons: Sara above
Disappointing attitude by staff to Filipino guests. Seems to be a negative assumption implicit when a Caucasian, checks in with a Filipino! My Filipino wife was very uncomfortable. OK my wife does not carry my family name but why was she not given a separate key at check in? This is not the first time this has happened at your hotel. We had the exact same attitude last year. Disappointing that this should still occur. However, looking at other guest 'couples' I can see why! Regards
for Business Travelersby A verified traveler
Dated hotel, good food and iffy reputationPosted Aug 2, 2014
Staff are freidnly and well meaning. The room was dated and cramped. I tried one of the restaurants and it was excellent. Where the hotel should do a lot more curbing is with the oldest profession of the world. Night time is loaded with people smiling and almost harassing in the lobby wanting to accompany you. I do not believe this happening at this scale is without consent from the hotel.
for Business Travelersby A verified traveler from Singapore
Awesome service & fantastic facilitiesPosted Jul 18, 2014
Pros: Facilities and services are awesome. The feeling like home...
Cons: If only breakfast could be included in the package it would be good.
Location: Coffee at Café for nice coffee. Shopping at the GreenBelt area within walking distance.
I was there on business trip. It was feeling at home. The welcome fruits was heart warming. It makes me feel at home. This is especially true after a long day at work, the fruits are nicely laid on the coffee table. The feeling is as if mum is around prepared the fruits for me after a day of hard work. Thank you ShangriLa for making my stay a pleasant one!
for Everyoneby A verified traveler from Seoul, South Korea
Great ManilaMetro Makati HotelPosted Jul 7, 2014
Pros: The hotel staff helped us with booking tours and provided useful information on things to see and do in the vicinity of the hotel.
Location: The hotel is within a short walk to 2 large upscale shopping malls, lots of excellent restaurants, and a museum.
We went to the Philippines for a week vacation. We enjoyed the stay and the restaurants. Like all ShangriLa hotels the rooms were great and the hotel was in a great location. The hotel is within a short walk to two large upscale shopping malls and museums.
Recommendedby A verified traveler
Posted May 12, 2014 on Hotels.com
for Everyoneby Stephen
Pretty good!Posted May 7, 2014
A great place to stay, nice, safe and great location. Only little thing is it is quite outdated and a little old re room furniture and fixtures.
for Business Travelersby Nabil from Kuwait
Always the BESTPosted May 3, 2014 on Hotels.com
Excellent location, unparalleled service, spacious rooms and the most luxurious breakfast buffet. In the middle of night life, shopping, simply it's heaven.
overPosted Apr 30, 2014
too expensive and adress code every where. bar . resturant
for Everyoneby mike from melbourne, Australia
3 day family stop overPosted Apr 22, 2014
Great adjoining rooms, good facilities and location. Staff helpful. Interior is dating but very comfortable.