Ratings based on 181 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby Maria from Burlingame Ca
The Mandarin Makati, Luxury in a Small PackagePosted Mar 12, 2014
What I have always felt every time I stay at the Mandarin Makati is that I was in a secure small luxurious business hotel, with excellent service. Traveling alone, I have always felt secure in this hotel. Car and driver service has been outstanding. the Mandarin Has been My favorite for about 15 years.
for Everyoneby A verified traveler
hotelPosted Mar 3, 2014
the experience is good; staff friendly and professional; food was great!
for Everyoneby vladimir from Los Angeles
Great hotel near shopping,financial districtPosted Feb 17, 2014
It was short but nice. That is it. What more do u want
by ScotAussie from Hong Kong
Tired and over-priced hotel for business travellerPosted Feb 11, 2014
Pros: There is a nice pool area.
Cons: The staff and the communication facilities.
Location: The Mandarin is not near the main shopping or mature night life areas of Makati in Greenbelt. It is close to rougher night life areas of Burgos.
The Mandarin Oriental in Manila has a major potential to downgrade any visitor image of the Mandarin hotel brand. The staff in several areas of the hotel (concierge, front door, front desk) were generally disorganized, inattentive, slow and seemed to be thinking more about their own cares and lives than trying to do some work that involved earning their salary being hotel staff who looked after paying customers. This hotel is also one of the few major hotels left in Manila (or anywhere in the world) that charges an exorbitant extra room rate for wireless connection. This communication issue is made worse by the lack of any computer stations in the lobby or elsewhere. For this reason alone, any business traveler would be crazy to go near the place. The rooms and other amenities are of average standard.
by Keith from Los Angeles
Hotel showing its agePosted Feb 11, 2014
Pros: The spa is great
Cons: Tell me up front what the issues are
I have stayed at the Mandarin a couple of times and this will be the last Arrived at 7pm after a 16 hour flight and was told the room was not ready. Had to wait in the lobby for 30 minutes, then had to wait in the room for another 45 minutes until my bag showed up after two calls asking were is was. Then I tried to log into the Wi-Fi which failed, when I called they told me to go to the lobby and get a token after paying a $25 deposit which I did not understand after I had already checked in and given my credit card. After another hour it turned out the hotel was having system issues which is why they could not find my room, my bag or get me on the wireless network. Would have been easier to tell me this upfront rather than make me waste two hours. The bathroom shower was then terrible, no pressure and no hot water. Next day spa was fantastic however.
for Everyoneby A verified traveler
Posted Jan 14, 2014
for Everyoneby Ruel from Colorado
Excellent hotel in the heart of MakatiPosted Jan 10, 2014
Pros: Close to the airport and malls
Cons: bathroom facilities need a little upgrading
Location: Starbucks and McDonal's across the street. Mega mall close by as well as MOA.
The hotel is centrally located in the business district of Makati. There are a lot of shops and places to eat within walking distance from the hotel. The lobby was very impressive and the room was very comfortable. The bathroom is showing its age and needs some minor upgrades. Otherwise, there were a lot of little perks that I really enjoyed including a bath robe, etc which really made you feel pampered.
for Everyoneby Jef from Atl
Good accommodations near the city attractionsPosted Dec 29, 2013
I found our stay at the Mandarin Oriental, both relaxing and enjoyable. It was Christmas so the lobby and function rooms were well made with the decorations. Staff were really friendly. Rooms were clean and well maintained except the carpets which were a little worn out. Beds were comfortable and the bathroom was very clean which is always an important factor for us in choosing a hotel. The pool area was also one of the good features of this hotel though the side of the hotel bldg on that area should be painted. Overall it was a pleasant and relaxing experience . Though they should provide a free breakfast buffet as other hotels with similar or lower charges could give their guests some good free breakfast meals. Nevertheless, as to comfort and accessibility, I highly recommend the Mandarin Oriental.
for Everyoneby Andy T from London
An old hotel but room was refurbished.Posted Dec 29, 2013
Beautiful 60's designed roomy pool area. We booked to come back on our return.
by A verified traveler
OutdatedPosted Dec 28, 2013
Nice but outdated facility for a Mandarin quality.