Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
58% of guests recommend
2.9 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Dubai,U.A.E.

unexpted experiance

Posted Aug 28, 2014
Pros: it is only being near the the mall
Cons: i hope that the service will be improve
Location: it is near robinson mall that it is the advantage
hotel location is good being near the mall but the service is lousy in the resturant, room service,house keeping . the bath room is flooded after taking shower and that it is in delux room. not recommended for a relaxtion place .. this my experiance with this hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jul 29, 2014
Pros: Friendly staff.
Cons: TV equipment, lobby furnishings.
Location: Location for Manila outings is good.
Modestly satisfactory. Carpets about time to be replaced. Furnitures are already old.
4 out of 5
Recommended
for Everyone
by A verified traveler from phoenix arizona

Nice hotel for the money

Posted Jul 7, 2014
Pros: The people and location.
Cons: Carpets
Location: Reto near by was very convieanant.
The hotel was a good place to stay however the carpets needed to be replaced. The hotel staff was very pleasant and I enjoyed them all. The nicest person was the greeter in the lounge, I forgot her name. She was a very intelegant lady as well as very hospitable. This was my second time to stay there and when I go back to visit Manila I hope to stay there again.
4 out of 5
Recommended
for Business Travelers
by Keith. King from Los Angeles Ca USA

I had to request

Posted May 23, 2014 on Hotels.com
When I got to the hotel I had to request a different floor because the. 15th floor down had not been remodeled yet and the room was denji to me and had a mustie odor to it. I was suppose to stay at the Caso Basco around the corner but I was so upset with that hotel that I walked out on them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Near to SMX

Posted May 21, 2014
It is a clean and ice hotel.Breakfast is good. Staff are nice.
1 out of 5
Recommended
for Business Travelers
by C

will not return

Posted May 16, 2014 on Hotels.com
The room was very very old. Needs a renovation fast..
4 out of 5
Recommended
for Business Travelers
by Vacay galore

friendly staff, great food

Posted May 7, 2014 on Hotels.com
Satisfied
1 out of 5
by Hamz from Dubai

only near to the mall other wise i dont recomend

Posted Apr 25, 2014
Pros: it is only being close to Robinson mall
Cons: carpets beds in the room need to be changed it is in very condation and very dirty
Location: it is only near the mall other wise it not recemended as it the rooms very dirty
the room was not ready upon check in , i have to run after house keeper to get a towel , my next day of stay it is time to take shower a big cockroach was waiting for me in the wash room it was very terrrible.. that was in my room 1405
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Excellent stay in newly renovated room.

Posted Apr 16, 2014 on Hotels.com
We stayed in a newly renovated room on the 17th floor. Everything in the room was excellent. Hotel checkin and checkout were quick and easy. The breakfast buffet was excellent as always. Definitely stay here next time.
4 out of 5
Recommended
by Andy from Singapore

Good clean room!

Posted Mar 24, 2014 on Hotels.com
Hotel room is clean and nice. Room booking came with breakfast and the breakfast variety was more than adequate to me. Only drawback is the standing shower does not have a door or shower curtain! Water spilled & wet half the bathroom floor.