Interior

Reviews of Miramar Hotel

2.5 out of 5
Miramar Hotel
1034 - 1036 Roxas Boulevard, Ermita, Cnr Un Avenue, Manila, Manila

Reviews

6.8
Rating 10 - Excellent. 24 out of 153 reviews" "
Rating 8 - Good. 57 out of 153 reviews" "
Rating 6 - Okay. 39 out of 153 reviews" "
Rating 4 - Poor. 18 out of 153 reviews" "
Rating 2 - Terrible. 15 out of 153 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Janet

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reservation on Nov 16, 2023
Dear Guest,Thank you for staying with us and sharing your review. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will take it into consideration for improving our services. We hope to have the opportunity to provide you with a better experience in the future.Best Regards,Miramar Hotel

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond in the rough (?), but not really rough.
Great location, across the street from US Embassy. Walking distance in a safe area to many amenities. It is an older building, but with great character. Our room was updated, but still felt like an early 1900s crown molding and wooden chair molding. The Internet was almost nonexistent, but my cell service was still strong. The staff were friendly, helpful, and inviting.
Stayed 2 nights in Aug 2023
Response from Rem on Aug 17, 2023
Dear guest,Thank you for taking the time to share your experience with us. We appreciate your compliments on our hotel's great location, characterful building, and friendly staff. We apologize for any inconvenience you experienced with the internet, and we are continuously working to improve the connectivity. We hope to have the opportunity to welcome you back in the future.Best regards,Miramar Hotel

2/10 Terrible

Giuseppe

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos posted in expedia are so much different feom the actual room. It is old and dirty. I paid in full for 3 days and didnt stay due to its unpleasant room. Expedia should refund me
Stayed 3 nights in Sep 2022
Response from Miramar on Feb 12, 2023
Dear GuestThank you for taking time to write a review . Though disheartening, we appreciate your comments as it helps us to improve our facilities and services. Nevertheless, we apologize for all the inconveniences you experienced during your stay. Rest assured, we will take your comments to heart and will continue to work on improving Our Hotel.We hope you can give us another try sometime In the future .

10/10 Excellent

Jane

Stayed 1 night in Aug 2022
Response from Miramar on Feb 12, 2023
We are very happy to hear that you were satisfied with your recent hotel experience.We thank you for your patronage and we look forward to your next visit .Take care and continue to stay safe .God bless !

4/10 Poor

Marinela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location to where we are going, US Embassy is walkable (about a block from the Main Entrance of the Interview). The closest, most affordable and convenient hotel. Staff are very friendly. Our hotel room is okay. However, internet is very, very slow and the AC is not working properly. So warm inside the room. We asked the Front Desk for any other better-conditioned room but none available.
Stayed 2 nights in Jun 2022
Response from Reservation on Jul 13, 2022
Dear Guest, Thank you for taking time to leave kind words about our staff and hotel, as well as a review of your stay, indicating what needs to be improved. We sincerely apologize for any inconvenience you experienced during your stay. Rest assured, we are looking at the source of the problem and are currently working on improvements to serve you better.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022
Response from Miramar on Feb 12, 2023
We are very happy to hear that you were satisfied with your recent hotel experience.We thank you for your patronage and we look forward to your next visit .Take care and continue to stay safe .God bless !

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old hotel friendly staff we had a nice stay
Stayed 3 nights in Mar 2022
Response from Rem on Apr 7, 2022
Thank you for taking time to review our business. We would love to hear more about your experience, so that we can deliver an even better experience next time. Please reach out to (2)8-523-8848 to 86 with any further comments or suggestions you wish to share.

10/10 Excellent

Phoebe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miramar - A hidden gem
For a 1930's Deco-modern hotel, it really is still in good shape. The architecture is cool. Nicely decorated. The hotel is 1 block from Rizal park, short carriage ride to Intramuros, and 1 block to the US embassy. Great price for such a prime location. The staff were fantastic. The hotel restaurant was good. The room was clean. The negatives: I did not receive housekeeping. I also didn't call and ask... so just as much my fault. The other negative... cab drivers were not familiar with the hotel. I had to give exact address so they could map it in order to get there. It cost a little more in cab fare since we took a couple of loops around looking for it. Overall, I was very pleased. I would stay here again.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean. There is no wifi access in the rooms. There is a restaurant but the breakfast is not included in stay as advertised. TV was not working on arrival. AC worked very good. Staff was forcibly polite but not friendly or eagerly helpful.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos are OLD AND DECEPTIVE as to current conditions. Property is NOT HANDICAP FRIENDLY (mobility disability). Elevator is at the top of a flight of stairs (11-steps) set at a 60-degree angle. Security is HIGHLY COMPROMISED for which an AMATEUR BURGLAR can illegally enter any room with plastic card or with a push of body weight --- doors are uneven and some are ajar --- no dead bolts. Property condition is poor and carpet is musky. MAKE ANOTHER CHOICE...
Stayed 2 nights in Nov 2019

10/10 Excellent

Ronaldo

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Stayed 1 night in Oct 2019

10/10 Excellent

JFHab, Laurel, MD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet is slow and needs an update. Location is great.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from RR on Aug 29, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was convenient. accessible to everything
Stayed 1 night in Jun 2019
Response from RM on Jul 18, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything except the door in the shower is very difficult to open the roller is not working and the WiFi is very slow
Stayed 3 nights in May 2019
Response from MM on May 30, 2019
Thanks for letting us know. We'll work hard to fix the issue you experienced. We will inform our maintenance department.

8/10 Good

Niesa Amor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from mares on Apr 11, 2019
Thank you for staying with us and we hope to see you again !

8/10 Good

Tor

Liked: Cleanliness, staff & service
Budget hotel in Manila
The location are sentral If U got business to do in Emigrationsoffice, it's near to Osean Park( fantastisk aqvarium) in Manila bay and easy to travel to the airport. A great Choice og ur locking for a budget hotel. By the madrasses and pillows Are stone hard( in the room we stay in. Small TV and som bad reciving in som channels. Friendley and helpfull staff. Good Wi-Fi Missing a couple of comfort chear to rest in
Stayed 4 nights in Apr 2019
Response from mares on Apr 11, 2019
Thank you ma'am and we hope to see again.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is clean and the staff is attentive to our requests. Would definitely come back to this hotel
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019
Response from Reservation on Jan 16, 2019
Thanks for staying with us we work hard to make our guests happy and appreciate your feedback.

6/10 Okay

Jacoby

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You get what you pay for.
It boasts of being Art Deco and built in the 1930's. It seems like the last time the rooms were renuvateted was in the 1960's. Was never able to connect to the internet with the Hotels free internet, but was close enough to Chow King restaurant next store to connect from my room with theirs. No ala carte breakfast items so I could not adapt an edible breakfast for a foreigner. The unlimited coffee was excellent though, and I believe the bread for toast was homemade very nice. They don't carry the #1 Cable News station in the US (FOX) even though the room TV Channel list claims they do. The negatives outway the deliciuos Toast and Coffee. I won't return there. Several nicer budget friendly Hotels to choose in that area. Oh, and leaky bathroom fixtures, but nice hot water. Also, very very loud AC
Stayed 2 nights in Nov 2018

6/10 Okay

Juan

Liked: Staff & service
Nice people, well located on the rojas blv, a little noisy outside the hotel. Rooms old, but everything in hood condition
Stayed 1 night in Jul 2018
Response from 081818m on Aug 17, 2018
Thank you for your comment and we will assure you that on your next visit we will put you at the middle room to avoid noise outside the hotel.

4/10 Poor

Car, Cebu

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
A hotel with limited parking space.
The location is just right from the event that we attended. The hotel doesn't have enough parking space to accommodate us all. They only have 6 slots and they have 40 + rooms. Gets irritated.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The wifi isnt really accessible,there is signal but you cannot browse any online applications, no slippers provided!The location was great!
Stayed 1 night in Mar 2018

8/10 Good

Ruby, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Close to all ammenities. Clean, good staff.
Stayed 1 night in Mar 2018

4/10 Poor

Roger, Calgary ab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra charge for extra person
I booked this room in advance and later my fiancee joined me in manila when I arrived. The charged me an extra 1700php. If I had noted that it was 2 of us when I first booked the price would have not changed. Asking just because I showed up with my fiancee they asked extra charge. I understand if it was 2 extra people but it was just the two of us in the room. I enjoyed my stay and staff was friendly.
Stayed 2 nights in Feb 2018

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compelling ambience/ fair price.
This is a lovely, curious little architectural gem. I don’t know how this place survived the end of the war days but inside you have an Art Deco /modern style that I associate with San Francisco. Just cooooool. The American embassy is almost directly across the street.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience to stay here
Not changing daily bed sheets...bed sheets were smelly.....NO tooth brush and tooth paste...No complimentary water bottles....
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Location is benefit with this hotel!
Location! Ocean view across street. Rizal Park walk/ water fountain show a plus. Chinese Garden. Other shops along main street. Bathroom./shower has elbow room, but water pressure lacking, but bearable. Desk staff is friendly, but a little rough on hospitality. 2nd floor access to elevator and possibly another flight up to room once off elevator. The benefit was the location to main attractions in the area.
Stayed 2 nights in May 2017
Response from Fd dept on Jun 29, 2017
Thanks for staying with us . We work hard to make our guests happy and appreciate your feedback.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omg! Talk about the Norman Bates hotel.
We checked in within the hour we went in search of another hotel. The toilet didn't work, the locks to the rooms were not secure, the room was generally not fit for purpose. For reasons of poor security and hygiene we decided to move to another hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL
.-:¦:-•:*'""*:•.-:¦:-•:*THIS*•-:*HOTEL:-•*IS*:•-:*ROCKIN'-:¦:-•:*'""*:•.-:¦:-*
Response from Reservations on Feb 18, 2017
Thank you ! We are looking forward to serve you better.

6/10 Okay

Avelina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Miramar
The staff are very friendly. The hotel is very dated but it shows history of its past. It may need some bit of cleaning as it shows so much of its age. The floors are rickety and carpets are soiled.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conversations and clean room.
The room is clean. No outlet behind the bed. The wifi weak after I put in the password. Get walking distance to us embassy.

4/10 Poor

Verified traveler

location was good
was noisey lot of bar noise WIFI was slow phone use was extra expensive

8/10 Good

Darin, Pennsylvania, USA

Liked: Cleanliness, staff & service
Good location for a family, but small rooms.
We picked this hotel based on a Lonely Planet Guide listing. The max per room was 3 people, so our 8 person family needed 3 rooms. The location near Rizal Park and Intramuros and 30 minutes from the airport (at 2 AM, at least) was great for us. The rooms were small but clean. The staff was very helpful and prompt with every request. We din't bother with the restaurant/lounge downstairs as it was a little pricey and there were plenty of other eateries nearby. For what we were looking for, it did the trick. Probably not your place if you want shopping or nightlife, though.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Hotel is okay, unfortunately my body started to itch after lying in bed (possible bed bugs? But haven't seen any). Wifi access is also poor, staff otherwise are great.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Thomas, Atlanta

Liked: Staff & service
Disliked: Cleanliness
Economical stay. Great location. Good staff.
I always stay at the Miramar when in town. I know the staff on a personal basis and they give me good value for my money. The hotel is an older at deco style. It is not as modern as some other places,but the rooms are safe and secure and the staff is very responsive and helpful.do i mention they are literally across the street from the United States embassy? Good sold bet that won't break the bank.

2/10 Terrible

Graye, Denver CO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Manila, stay away.
This place is awful. I would give it 0 stars if possible. Worst hotel I have ever stayed in Manila. The customer service was so bad. Nelson who was working the front desk did not have a clue how customer services works. Took extremely long to check in. Old building. The level of service is appalling. Myself nor anyone from my company will ever stay here again.

6/10 Okay

Johan

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Miramar hotel
Our stay was fine. Some staff seems to have difficulty responding to English speakers. It amazes me as the Philippines are widely-trained-English speakers.

8/10 Good

Timothy R.

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

avelina, California

The staff were very friendly. The ambience is quiet the real nostalgic hotel. Wish they give water as complimentary everyday not only to those who stay more than a day.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Horrible
Conditions at the hotel,were unacceptible. When brought to the attention of staff people, and arrogant and condiscending attitude wasmadapted by them, forcing and early departure from the hotel to seek accomodations elsewhere.

2/10 Terrible

Patrick

Disliked: Staff & service, property conditions & facilities, room comfort
Right on the street hear the traffic 24/7. The elevator was out of service and I was on the 5th floor. Hotel is old and out of style. Will not repeat