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Reviews of Joy Nostalg Hotel & Suites Manila Managed by AccorHotels

4.5 out of 5
Joy Nostalg Hotel & Suites Manila Managed by AccorHotels
17 ADB Avenue Ortigas Center, (Topaz Road Entrance), Pasig, Manila

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 440 reviews" "
Rating 8 - Good. 138 out of 440 reviews" "
Rating 6 - Okay. 20 out of 440 reviews" "
Rating 4 - Poor. 11 out of 440 reviews" "
Rating 2 - Terrible. 16 out of 440 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a walking distance to the mall
Stayed 3 nights in Jan 2024
Response from Rajino on Feb 11, 2024
Dear Rebecca,Thank you very much for taking the time to let us know about your experience. We are glad that you enjoyed your stay and you find our location accessible. We hope to welcome you back soon!Rajino F. SantosFront Office Manager

2/10 Terrible

Romulo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay in an excellent serviced apartment.
Stayed 2 nights in Dec 2023
Response from Rajino on Jan 22, 2024
Dear James,We can't express how thankful we are for your review. It motivates us to keep providing memorable experiences for all our guests. We hope to have the pleasure of serving you again.Rajino F. SantosFront Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our place for special occasions
Great experience as always. Check-in and check-out were both a breeze. Prompt response on requests. Joy Nostalg is where we celebrate special occasions, since we can be with our furboys. We will definitely be back there.
Stayed 3 nights in Dec 2023
Response from Rajino on Jan 22, 2024
Dear Anonymous,We're truly grateful for your review and for highlighting the aspects you enjoyed during your stay. It's a pleasure to have been of service to you, and we hope to see you and your fur babies again soon!Rajino F. SantosFront Office Manager

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accomodatng and suit very confortable,
Stayed 3 nights in Dec 2023
Response from Rajino on Jan 22, 2024
Dear Gerardo,We're sincerely grateful for your kind words and for choosing our establishment. It's an honor to know that we met your expectations, and we hope to have the opportunity to welcome you back in the future.Rajino F. SantosFront Office Manager

10/10 Excellent

Agapito

Stayed 5 nights in Dec 2023
Response from Rajino on Jan 22, 2024
Dear Agapito,Your review is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

10/10 Excellent

Duncan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
Great staff, so helpful, made my busy visit to Manila so much easier and pleasant.
Stayed 2 nights in Nov 2023

10/10 Excellent

Anthony

Stayed 8 nights in Oct 2023

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to highlight that some of the power point in the room is not working. Thanks
Stayed 2 nights in Oct 2023

6/10 Okay

Dosuk

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not recommend
Stayed 2 nights in Sep 2023

8/10 Good

Walaimas

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff was helpful and friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

robert, Edinburg

Stayed 5 nights in Sep 2023

8/10 Good

Walaimas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Amylene

Stayed 1 night in Aug 2023

8/10 Good

Lars

Stayed 10 nights in Jul 2023

10/10 Excellent

Stephen, Burbank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Rajino on Jul 4, 2023
Dear Stephen,Your feedback is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

8/10 Good

Obette

Stayed 5 nights in Jun 2023
Response from Rajino on Jul 3, 2023
Dear Obette,Your feedback is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Like spacious room
Stayed 3 nights in Jun 2023
Response from Rajino on Jul 3, 2023
Dear Thomas,Thank you for your review and for choosing our establishment. We're thrilled to have been a part of your journey and are grateful for the opportunity to serve you.Rajino F. SantosFront Office Manager

6/10 Okay

Anne

Stayed 4 nights in Jun 2023
Response from Rajino on Jul 3, 2023
Dear Anne,Thank you for your review and for choosing our establishment. We hope to welcome back you soon.Rajino F. SantosFront Office Manager

8/10 Good

Ronald

Stayed 1 night in Jun 2023
Response from Rajino on Jul 3, 2023
Dear Ronald,Your feedback is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Rajino on Jun 10, 2023
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rajino F. SantosFront Office Manager

10/10 Excellent

Diadhen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all cheerful and polite!
Stayed 1 night in May 2023
Response from Rajino on Jun 10, 2023
Dear Diadhen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rajino F. SantosFront Office Manager

4/10 Poor

Gilbert de

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
biggest issue was no water bottles not prompt in responding to queries via email
Stayed 1 night in May 2023
Response from Rajino on Jul 4, 2023
Dear Gilbert, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will work diligently to address the issues you mentioned. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Rajino F. SantosFront Office Manager

10/10 Excellent

Hirotomo

Stayed 3 nights in May 2023
Response from Rajino on Jun 10, 2023
Dear Hirotomo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rajino F. SantosFront Office Manager

10/10 Excellent

KIN KEUNG KOBUS, Quarry Bay

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and professional staff. Ready to provide assistance.
Stayed 4 nights in May 2023
Response from Rajino on Jun 10, 2023
Dear Kin Keung Kobus,We very much appreciate your comments regarding your stay at the Joy Nostalg Hotel & Suites Manila - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rajino F. SantosFront Office Manager

2/10 Terrible

Florence

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Unpleasant stay at the Joy Nolstag. Not returning!
I stayed at Joy nostalg 10 years ago but the property was getting old so I switched to Crown Plaza. I came back after 10 years and everything looked the same, just older. Nothing really works in the room. the aircon thermostat stays at 20 deg despite I put it at 26 deg. it was so cold. The shower tap turned on the rain shower first, wetting me completely then I struggled to change to hand shower. floor with marble was cold to the feet. WHy can't they use carpets or LVT? Overall experience is very bad and am surprised that it is managed by Accor. This is giving Accor a bad name indeed.
Stayed 3 nights in Apr 2023
Response from Rajino F. Santos on Apr 19, 2023
Dear Florence,Thank you for taking the time to inform us of your experience during your stay with us. We are sorry to hear about your disappointing experience during your recent stay at Joy Nostalg Hotel and Suites Manila. We have taken note of your comments and we will make sure to address these issues with our maintenance team. We appreciate your suggestion of using carpets or LVT and we will consider this for future improvements.We apologize for any discomfort that you experienced during your stay. We assure you that we will work hard to improve our services and facilities to provide our guests with a more enjoyable and comfortable stay.We hope that you will give us another chance to turn around your experience in the future.Sincerely, Rajino F. SantosFront Office Manager

10/10 Excellent

romeo

Stayed 3 nights in Mar 2023
Response from Rajino on Jul 4, 2023
Thank you so much for taking the time to leave a review. We hope to see you again!Rajino F. SantosFront Office Manager

8/10 Good

John Stephen Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this property, they are always nice and welcoming. The room we had was a 1 bedroom suite with washer/dryer in one and a kitchen with the equipment for two people. This stay was a little less optimal due to noise from construction happening next door. Also there was a problem with the Wi-Fi for a day but not the end of the world and probably the service provider not the hotels issue. We enjoyed the included breakfast which was convenient as our stay was for two weeks. We would recommend this property especially for longer stays in the Ortigas area.
Stayed 13 nights in Feb 2023
Response from Rajino on Jul 4, 2023
Dear John Stephen,We are grateful for your review and appreciate the time you took to share your feedback. Your positive comments inspire us to continue delivering exceptional service.Rajino F. SantosFront Office Manager

2/10 Terrible

Kevin

Stayed 2 nights in Feb 2023
Response from Rajino on Jul 4, 2023
Hello Kevin, We are truly sorry for the disappointment you encountered during your visit. Please accept our apologies for any inconvenience caused. We hope to regain your trust and have the chance to provide you with a better experience next time.Rajino F. SantosFront Office Manager

10/10 Excellent

Erlinda

Polite and friendly staff, breakfast buffet is a sumptuous feast, executive suite is truly executive
Stayed 2 nights in Feb 2023
Response from Rajino on Jul 4, 2023
We can't thank you enough for your wonderful review! It's always a pleasure to receive feedback from our valued guests like you.Rajino F. SantosFront Office Manager

10/10 Excellent

Liza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Stayed 16 nights in Jan 2023
Response from Rajino on Jul 4, 2023
Your feedback is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

10/10 Excellent

Dennis

Stayed 3 nights in Jan 2023
Response from Rajino on Jul 4, 2023
Your feedback is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

10/10 Excellent

Hirotomo

Stayed 3 nights in Jan 2023
Response from Rajino on Jul 4, 2023
Your feedback is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

10/10 Excellent

DINAH

Stayed 2 nights in Jan 2023
Response from Rajino on Jul 4, 2023
Your feedback is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

2/10 Terrible

Aleksandr

No parking! You'd think you'd get good service with the amount they are charging. Atleast have someone do valet!
Response from Rajino on Jul 4, 2023
Hello Aleksandr, We extend our sincerest apologies for the challenges you faced during your recent stay. Please accept our heartfelt apologies for any inconvenience caused. Your feedback is invaluable to us, and we are working diligently to address the areas that fell short of your expectations. We hope to have the opportunity to make amends and demonstrate our commitment to your satisfaction.Rajino F. SantosFront Office Manager

10/10 Excellent

Chona

Response from Rajino on Jul 4, 2023
Thank you so much for taking the time to leave a review. We hope to see you again!Rajino F. SantosFront Office Manager

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience!
Amazing and awesome!
Stayed 1 night in Nov 2022
Response from Rajino on Jul 4, 2023
Your feedback is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

8/10 Good

Lars

Stayed 16 nights in Oct 2022
Response from Rajino on Jul 4, 2023
Your feedback is greatly appreciated! Thank you for sharing your positive experience with us. We strive to provide exceptional service, and it's rewarding to know we succeeded in doing so for you.Rajino F. SantosFront Office Manager

8/10 Good

Ka li

Stayed 3 nights in Sep 2022
Response from Rajino on Jul 4, 2023
Thank you so much for taking the time to leave a review. We hope to see you again!Rajino F. SantosFront Office Manager

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel to stay at. I would happily stay here again.
Stayed 3 nights in Sep 2022

10/10 Excellent

Elbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a great place to relax. The staff was friendly and very helpful.
Stayed 2 nights in Sep 2022

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation in the Joy-Nostalg
We love this hotel, and the spacious rooms and friendly service. Convenient parking, close to the Podium. Our second staycation here, and we will come back for more.
Stayed 3 nights in Aug 2022

6/10 Okay

Annalou

Disliked: Amenities
The room is clean but the shower is always clogging. I also didn’t like that they don’t have a laundry room in the building. And also, I’m not sure if they have an ATM inside the hotel because I did not see one. The thing I like about this hotel is very convenient. there’s a lot of places to go shopping because it’s very close to The Podium and SM Megamall.
Stayed 12 nights in Jul 2022

10/10 Excellent

BT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service Rendered
The reception is very friendly and they are fast to provide me with my room upon check in. Super friendly even when I asked them how to get a place using grab as I’m not sure of the address. The restaurant staffs are also super friendly and attentive. Request for late check out and a plus point. Good experience and love the stay.
Stayed 3 nights in Jul 2022

10/10 Excellent

marivic

Stayed 2 nights in Jul 2022

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very relaxing staycation, room is clean and spacious. The location is near a mall so you’ll have wide choices of restaurant to dine in.
Stayed 2 nights in Jul 2022

8/10 Good

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Walking distance to 3 malls. Very nice & clean room. Friendly services. Breakfast variety is good but savory food that should be served warm were cold. The Breakfast was not part of the room fee. For my second visit in the area, I switched to another equivalent hotel nearby that includes (and has better) breakfast If this is not a factor, then this is a great hotel to stay.
Stayed 3 nights in Jun 2022

10/10 Excellent

Emilio

Stayed 3 nights in Apr 2022
Response from Rajino on Jul 4, 2023
Thank you so much for taking the time to leave a review. We hope to see you again!Rajino F. SantosFront Office Manager

8/10 Good

Veda Marie

Stayed 13 nights in Mar 2022
Response from Rajino on Jul 4, 2023
Thank you so much for taking the time to leave a review. We hope to see you again!Rajino F. SantosFront Office Manager

8/10 Good

Dona

Stayed 1 night in Mar 2022