Ratings based on 636 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

Great hotel in old Manila

Posted Mar 23, 2015
We had two rooms for a week, and from the first moment in the hotel doors, we were treated like royalty. The service is quite simply superb, even beyond what we have normally come to expect in Asia. The breakfast buffet was great with significant variety to satisfy everyone. The rooms were clean and comfortable - including the beds. The hotel is very well maintained. The pool area is pleasant, the only thing missing there being a bit of a breeze ;-) Even the fitness facilities were good! All in all, a wonderful experience, and if we are staying in old Manila again, this is the hotel we will go for!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 新宿

近隣の状態がまさにフィリピンって感じです。

Posted Mar 10, 2015
フィリピンの格差社会を肌で感じる場所です。 しかしホテルを出れば警察が目をひからせ 丁寧な対応で守られてるという安心感は十分にあります。 なによりホテルスタッフが最高です。 空港からのタクシーか高かったら交渉してくれるし先にのホテルにいた仕事関係者の女性スタッフには親切に対応してくれて(その女性スタッフは友達になっていました。(下心なく) ホテルスタッフ最高です!
Comment from Hotel Management
Mar 16, 2015 by ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for sharing us your valuable comments. We are truly glad to hear that you have found our staff to be the best and that you felt safe during your stay. We are working very hard in training our people so they can give you the best service possible. We hope to see you here again in your new home in Manila. Warm regards, Ernie Bigay Assistant Manager - Marketing and Communications Pan Pacific Manila
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom 日本

私たちのプランには最高の立地です。

Posted Feb 4, 2015
ホテルのサービスの提供のほとんどは利用できませんが、外出が十分満足できるサービスです。窓が小さいことだけが、残念です。
Comment from Hotel Management
Mar 16, 2015 by Ernie Bigay, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your comments. We are glad to know that you are satisfied with our service. It is unfortunate that you have found the window in your room to be small. In some of our higher category rooms, we have floor-to-ceiling windows. We hope that you would stay with us again so that we can create another memorable hotel experience with you. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications Pan Pacific Manila
4 out of 5
Recommended
for Everyone
by A verified travelerfrom japan

快適なホテル

Posted Jan 6, 2015
Pros: トラブル等について迅速に対応してくれる。
Cons: 喫煙室をいつもリクエストしているが空いていない時がある。 空いたときから変更はしてもらっている。
マニラでの定宿として利用している。 ホテルスタッフが親切でフレンドリィーであり対応もよい。 円安で価格が上昇しているが,今後も使い続けるでしょう。
Comment from Hotel Management
Jan 10, 2015 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your great comments. We are glad to hear that you have found our location to be convenient for your shopping needs. We will also be sharing your comments to our team and look out for improvement opportunities to better our services that we may cater to all your needs. Again thank you for sharing your insights and we hope that we see you here again in our property. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 広島

快適に過ごせます。スタッフも安心親切。

Posted Jan 5, 2015
Pros: 安心!フィリピンではこれが一番大事だと思います。
Cons: とくにありません。
Location: マビニ通りにすぐ、ロビンソンズにもすぐ、徒歩圏内 便利です。
マニラに行く時はかならず利用します。 スタッフもセキュリティーも安心できます。 今回は忘れ物に3日後に気づき、連絡したのですが、 しっかりとってありました。 マニラのホテルの場合、結構セキュリティーや紛失もあるのですが パンパシフィックは安心できます。お勧めします。
Comment from Hotel Management
Jan 10, 2015 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your insightful comments. We are glad to hear that you have found the location and the security of our property to be of your satisfaction. We are truly grateful for your recommendation and your loyalty to our brand. We hope to see you here again so we may create another memorable hotel experience with you. Thank you and have a great day ahead. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Osaka

快適なホテル

Posted Dec 29, 2014
Pros: 寝心地の良いベッド
Location: 夕日の綺麗なマニラ湾まで徒歩5分です。
年に3~4回宿泊していますが、ホテルのスタッフ、お部屋全て快適です。 いつも帰国前日に利用していますが、出発までの時間をゆったりと過ごしています。 空いていれば、マニラ湾が見える部屋や上層階の部屋など、希望を聞いてもらえますよ。
Comment from Hotel Management
Jan 6, 2015 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your great comments! We are truly glad to hear that you have enjoyed your stay with us. We are also grateful for your loyalty to the property and our brand. Rest assured that we will share your comments to our team and we will continue to strive in giving you excellent service. We look forward in seeing you here again in your second home. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tokyo

Cordial, efficient, helpful, relaxing

Posted Dec 28, 2014
Many hotels disappoint on many levels. This one does not. Perfect place to stay while in Manila. Buffet breakfast and dinner are both excellent The staff are the best trained I've seen in the Philippines. Top marks all round
Comment from Hotel Management
Dec 29, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your wonderful comments. We are delighted to hear about your wonderful hotel experience staying in our property. We are glad that you have found our breakfast and dinner buffet to be excellent and that you have found the level of service from our staff to be of your satisfaction. Rest assured that your comments will be shared to our team and we will be looking forward to your next stay with us. Again, thank you for your comments and happy holidays! Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Worth the splurge

Posted Dec 21, 2014
We got a sale rate, putting the hotel within $50 of other decent ones we stayed in. This is one case where the extra money was worth it. Beautiful hotel and the breakfast buffet was amazing!
Comment from Hotel Management
Dec 30, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your great comments! We are truly glad that we have exceeded your expectations. We hope that we can continue to make memorable hotel experiences with you on your next stay with us. We look forward in serving you again. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Dec 17, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveler

とても過ごしやすいホテル

Posted Dec 15, 2014 on Hotels.com
とても満足が行くホテルでした。ただ一つ、もし難点を上げるとしたら21階のレストランかな。味がもう少しよければ文句ないと思いました。
Comment from Hotel Management
Feb 28, 2015 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for taking the time in sharing your comments with us. We are glad that you have found our hotel pleasant to go to. We have reviewed your suggestions and rest assured that we will share it to our team and actively look for improvement opportunities in order to serve you better. We hope that we will see you in our hotel again so that we can make another memorable hotel experience with you. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications