Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom japan

快適なホテル

Posted Jan 6, 2015
Pros: トラブル等について迅速に対応してくれる。
Cons: 喫煙室をいつもリクエストしているが空いていない時がある。 空いたときから変更はしてもらっている。
マニラでの定宿として利用している。 ホテルスタッフが親切でフレンドリィーであり対応もよい。 円安で価格が上昇しているが,今後も使い続けるでしょう。
Comment from Hotel Management
Jan 10, 2015 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your great comments. We are glad to hear that you have found our location to be convenient for your shopping needs. We will also be sharing your comments to our team and look out for improvement opportunities to better our services that we may cater to all your needs. Again thank you for sharing your insights and we hope that we see you here again in our property. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 広島

快適に過ごせます。スタッフも安心親切。

Posted Jan 5, 2015
Pros: 安心!フィリピンではこれが一番大事だと思います。
Cons: とくにありません。
Location: マビニ通りにすぐ、ロビンソンズにもすぐ、徒歩圏内 便利です。
マニラに行く時はかならず利用します。 スタッフもセキュリティーも安心できます。 今回は忘れ物に3日後に気づき、連絡したのですが、 しっかりとってありました。 マニラのホテルの場合、結構セキュリティーや紛失もあるのですが パンパシフィックは安心できます。お勧めします。
Comment from Hotel Management
Jan 10, 2015 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your insightful comments. We are glad to hear that you have found the location and the security of our property to be of your satisfaction. We are truly grateful for your recommendation and your loyalty to our brand. We hope to see you here again so we may create another memorable hotel experience with you. Thank you and have a great day ahead. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Osaka

快適なホテル

Posted Dec 29, 2014
Pros: 寝心地の良いベッド
Location: 夕日の綺麗なマニラ湾まで徒歩5分です。
年に3~4回宿泊していますが、ホテルのスタッフ、お部屋全て快適です。 いつも帰国前日に利用していますが、出発までの時間をゆったりと過ごしています。 空いていれば、マニラ湾が見える部屋や上層階の部屋など、希望を聞いてもらえますよ。
Comment from Hotel Management
Jan 6, 2015 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your great comments! We are truly glad to hear that you have enjoyed your stay with us. We are also grateful for your loyalty to the property and our brand. Rest assured that we will share your comments to our team and we will continue to strive in giving you excellent service. We look forward in seeing you here again in your second home. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tokyo

Cordial, efficient, helpful, relaxing

Posted Dec 28, 2014
Many hotels disappoint on many levels. This one does not. Perfect place to stay while in Manila. Buffet breakfast and dinner are both excellent The staff are the best trained I've seen in the Philippines. Top marks all round
Comment from Hotel Management
Dec 29, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your wonderful comments. We are delighted to hear about your wonderful hotel experience staying in our property. We are glad that you have found our breakfast and dinner buffet to be excellent and that you have found the level of service from our staff to be of your satisfaction. Rest assured that your comments will be shared to our team and we will be looking forward to your next stay with us. Again, thank you for your comments and happy holidays! Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Worth the splurge

Posted Dec 21, 2014
We got a sale rate, putting the hotel within $50 of other decent ones we stayed in. This is one case where the extra money was worth it. Beautiful hotel and the breakfast buffet was amazing!
Comment from Hotel Management
Dec 30, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your great comments! We are truly glad that we have exceeded your expectations. We hope that we can continue to make memorable hotel experiences with you on your next stay with us. We look forward in serving you again. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 大阪府

最高!!

Posted Dec 10, 2014
Pros: 全部
朝食は品数も多くおいしかったです。 スタッフの対応もgoodでした。 また機会があれば宿泊したいと思います。
Comment from Hotel Management
Dec 18, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your great comments. We are truly delighted that you have enjoyed your stay with us. It is good to know that you found our breakfast to be of your satisfaction and the quality of service that we provided for you has met your expectations. We are excited to see you again in our property. We will be looking forward in creating more memorable hotel experiences with you. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Quezon City

Right in the entertainment district of Manila

Posted Dec 3, 2014
Pros: Location, butler service, TV in the bathroom
Cons: The non- smoking floor still hints of a smell.
Location: Bar- hopping nearby, shopping, historic churches (Remedios Church), eating places (The Aristocrat, Zamboanga), old houses
Pleasant enough for a first stay in this hotel in downtown Manila; staff was very accommodating. You need a room on higher floors as the bay view is blocked by the Ramon Magsaysay Center for the lower floors.
Comment from Hotel Management
Dec 8, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your comments. We are truly delighted that you had a pleasant stay with us and found our hotel staff to be very accommodating. We hope that you will think of us if ever you are in Manila again. We look forward in creating another memorable hotel experience with you. Best regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified travelerfrom KSA

Excellent

Posted Dec 2, 2014
Top notch, first class all the way. Recommend to all that see this.
Comment from Hotel Management
Dec 8, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your great comments! We are truly delighted that you found our facilities and quality of service to be top notch. It is our objective to create a memorable hotel experience to all of our guests. Your recommendation is valued and appreciated. We hope that we can see you again staying with us so that we may be able to create another memorable hotel experience with you. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Encino, California

Staffs are very friendly and always smiling.

Posted Dec 1, 2014
Pros: I like the free breakfast that starts at 6 in the morning, it worked perfectly with our busy schedule.
Cons: I just wish that they will start including Filipino breakfast for "Balikbayans" such as dried salty fishes and Tapa/Tocino. I requested, not available
Location: Robinson's Mall is nearby, just didn't like the night life outside seeing the girls in the street. What happened to our cultural and moral values?
I had some laundry done and I was amazed at their service. They even repaired my damaged stockings. I thought that was very thoughtful. excellent service.
Comment from Hotel Management
Dec 8, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your excellent comments! We are truly delighted that you were amazed by our personalised service. It has always been our goal to exceed the expectations of our valued guests. We hope that you think of us, the next time that you are staying here in Manila. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications
5 out of 5
Recommended
for Everyone
by A verified travelerfrom El Nido Palawan

Nice 5 hotel close to all my business and mall.

Posted Nov 30, 2014
All excellent people and the place I love it..Good food and the amazing views from pacific lounge. Very accommodating people with patient and smell in there faces. Happy happy to stay with them. For me only pan facific is the best 5 star hotel Manila. Excellent excellent...
Comment from Hotel Management
Dec 8, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for your great comments! We are glad to know that you have enjoyed your recent stay with us. It gives us great joy to know that you have found our facilities and quality of service to be excellent. We hope that you will stay with us again when you are in Manila. Again, thank you for your comments and rest assured that we will share it to our team. Warmest regards, Ernie Bigay Assistant Manager - Marketing and Communications