Ratings based on 280 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Newcastle, Staffordshire
We'll run hotel with excellent staff!Posted Nov 10, 2014
One night at this hotel was simply not enough. First rate staff, well maintained interior and excellent food.
for Everyoneby A verified travelerfrom washington dc
Wonderful staff. Very helpful and accommodatingPosted Nov 4, 2014
The Pan Pacific is a wonderful oasis in the trash heap that is Manila. We had a great stay in the hotel and will go back if ever in Manila again.
for Everyoneby A verified traveler
Pan Pacific Wonderful HotelPosted Oct 29, 2014
Location: Dining out and entertainment.
The staff was incredible. Opened every door, handled everything we needed. They could not have been more professional. I would recommend this hotel to anyone who wants the royal treatment. Rooms were clean and elegant and the bathroom facilities were top notch.
Comment from Hotel Management
Nov 2, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for sharing your great comments with us. We are extremely glad to hear that you found our rooms and level of excellence to your satisfaction. It is our goal to let our guest have a memorable hotel experience. We are hoping to see you again and hope that you will keep us in mind when you decide to go back to Manila. Again thank you for your comments and have a great day ahead. Best regards, Ernie Bigay Assistant Manager - Marketing and Communications
for Everyoneby A verified travelerfrom Japan
So cold inside, so hot outside.Posted Sep 11, 2014
Pros: Every staff is very kind.
Cons: Air conditioning or room temperature setting, to accept over 25 degree.
Location: Local restaurant "Yum yum" closed. It was my favorite for lunch.
Stayed from Sep.6 (Sat) to Sep.8 (Mon), 4 times for me. Welcome drink, breakfast, room, staff or almost everything are excellent. But too cold inside the room to avoid the Manila heat outside.
Comment from Hotel Management
Oct 30, 2014 by Ernie, Hotel Management
Dear Valued Guest, Mabuhay! Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be excellent. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team. We look forward to welcome you back soon to your home and family in Manila. Warm regards, Ernie Bigay Assistant Manager - Marketing and Communications
for Overnight Stay Before Destinationby Mezfrom Sydney
FantasticPosted Aug 10, 2014 on Hotels.com
Only stayed the 1 night but it was superb. They automatically gave me a 3pm check out as my flight wasn't until later. The food and service was fantastic, although the breakfast buffet was lacking a little in flavour in some of their dishes. The room was a good size. The shower was amazing and loads of hot hot water. It's a 2 min walk to Robinsons Place mall and there are dozens of money changers right outside the doors. The hotel staff are very friendly and professional. The free welcome drink, in my case a beer, was very welcome indeed. The pool was lovely and clean with a good temperature and the hot tub wonderfully soothing. I'd definitely stay again.
Recommendedby J & Hfrom Australia
Great Hotel....Sketchy NeighbourhoodPosted Aug 10, 2014 on Hotels.com
Great service all the way from check in to check out. Hotel is showing its age a little bit, in bathrooms especially. However the attentive service makes up for that. The area surronding the hotel is quite sketchy, but never did we feel threatened or unsafe. When we come back to Manila, the Pan Pacific would be our first choice.
for Familiesby Caseyfrom Texas USA
Great place to stayPosted Aug 5, 2014 on Hotels.com
I stayed 16 nights here, and I must say the staff is the best and most courteous staff I've ever seen in a hotel. I was very impressed by the friendly and courteous staff. They accommodated any request I had. I am so impressed.
Posted Jul 8, 2014 on Hotels.com
for Couplesby A verified traveler
Great hotel in ManilaPosted Jul 3, 2014
Pros: I liked the clean rooms, good facilities and excellent service.
Cons: The mgmt. is trying too hard to balance the hotel's modern look with a conservative approach (where the shortness of women's shorts is questioned)
Excellent customer service and good choice of services.
Recommendedby A verified traveler
Posted Jul 3, 2014 on Hotels.com