Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by アナと雪from JAPAN

全てのクオリティが高い

Posted Aug 14, 2014 on Hotels.com
快適さ、安心、安全を求めるなら、最適なホテルだと思います。立地も良いですね。少し他のホテルより値がはりますが、その分の価値はありますね。
Comment from Hotel Management
Sep 21, 2014 by James Bevans, Hotel Management
Dear Guest, Thank you for the excellent review. I'm glad that you enjoyed your stay with us and I look forward to welcoming you back to Raffles Makati in the near future. Kind regards, James Bevans Hotel Manager
Comment from Hotel Management
Sep 20, 2014 by James Bevans, Hotel Management
Dear Guest, I'm glad to learn that you had a comfortable and pleasant stay with us. It would be a pleasure to be of service to you again. We hope to welcome you back soon. Kind regards, James Bevans
3 out of 5
Recommended
by Big tipperfrom Hamptons

5star for cleanliness and location except

Posted Aug 12, 2014 on Hotels.com
Except for the unsincere service of the butlers and front desk staff. I even caught one of the doorman laughing at me when he saw me carrying my heavy luggage . Too bad I love the hotel but I can stand the employees are very unprofessional
Comment from Hotel Management
Aug 15, 2014 by James Bevans, Hotel Management
Dear Big Tipper, I'm sorry to hear about the disappointing service you experienced during your stay with us. Rest assured that this is below the standards of a Raffles. I wish to thank you for bringing this to my attention so we can investigate accordingly. I wish to extend my sincerest apologies. Please don't hesitate to reach out to us to give us another opportunity to turn around your impression of Raffles Makati to a more positive one. Kind regards, James Bevans Hotel Manager
5 out of 5
Recommended
by Bettina O

Posted Aug 11, 2014 on Hotels.com
Comment from Hotel Management
Aug 15, 2014 by James Bevans, Hotel Management
Dear Bettina, Thank you very much for the 5-star rating. I'm glad that you had a wonderful stay with us. Please do keep us in mind on your next travels. Kind regards, James Bevans Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

きれいな名門ホテル

Posted Aug 3, 2014
部屋・サービスはさすが名門ホテルだと感じた。 ただ、夕食をだべられるレストランがビュッフェスタイルのものしかなかったのが残念。 レパートリーも翌朝とあまり変わりがなく、値段の割には満足できなかった。
Comment from Hotel Management
Aug 14, 2014 by James Bevans, Hotel Management
Dear Guest, Thank you for taking the time to rate and share with us your recent stay experience at Raffles Makati. It was a pleasure to have you with us and we all look forward to your return in the future. Kind regards, James Bevans Hotel Manager
5 out of 5
Recommended
for Families
by Rifrom Melbourne, Australia

fantastic hotel!

Posted Jul 27, 2014 on Hotels.com
We stayed for 3 nights. We thought our rate didn't include the high tea and evening drinks but it did! The service is fantastic and food and beverages are great! we had the high tea which is heaps for 2 people, we didn't finish it. evening drinks is unlimited and they give you complimentary nibblies! seriously for the price you pay it's value for money! also location is near shopping centers so easy to just drop your stuff off and go back out. We've found our base whenever we're in manila!
Comment from Hotel Management
Aug 15, 2014 by James Bevans, Hotel Management
Dear Ri, I'm glad that you had a fantastic stay experience with us. I'm happy to learn that you enjoyed our Afternoon Tea and evening cocktails. Thank you for commending our service and F&B. I'm delighted to learn that we are now your new found home in Manila. I look forward to your visits. Thank you once again for your wonderful feedback. Kind regards, James Bevans Hotel Manager
5 out of 5
Recommended
by chuahfrom Malaysia

Great location, Great service

Posted Jul 7, 2014 on Hotels.com
Great rooms and great service.
Comment from Hotel Management
Jul 18, 2014 by James Bevans, Hotel Management
Dear Chuah, Thank you for taking the time to review your experience with us. I'm glad that your overall stay was wonderful. Thank you for your kind words about our guest rooms and service. Please do keep us in mind on your next visit to Manila. Kind regards, James Bevans Hotel Manager
5 out of 5
Recommended
by jeongfrom korea

raffles

Posted Jun 4, 2014 on Hotels.com
best hotel in manila...
5 out of 5
Recommended
for Everyone
by peterfrom perth

Best in Manila

Posted May 21, 2014
Pros: Service, huge room, cleanliness, attention to detail.
Cons: There was minor quality issues considering the age of the hotel but this is common in the Philippines. Nothing tends to last very long.
Location: Close to greenbelt and glorietta. No better location in Manila.
Have stayed in most of the 5 star hotels in Manila. This is by far the very best.
Comment from Hotel Management
May 26, 2014 by James Bevans, Hotel Management
Dear Peter, I'm happy to learn that we were able to provide you a stay experience that you consider as one of the best in Manila. Thank you very much for your kind words. I hope you will stay at Raffles Makati once again on your next visit to Manila. Kind regards, James Bevans Hotel Manager
5 out of 5
Recommended
for Everyone
by ゴットちゃん

マカテイのショッピングモールに近いステキナホテル

Posted May 9, 2014
想像以上にすばらしいホテルでした。従業員のさり気ないサービスも良かったしアフタヌーンテイやカクテルタイムのサービスも良かったです。ただしアフタヌーンテイのお菓子は少し甘すぎる気がします。ペナンで姉妹ホテルもE&Oに泊まりましたが、アフタヌーンテイはそちらの方が良かったです。
Comment from Hotel Management
May 26, 2014 by James Bevans, Hotel Management
Dear Guest, Thank you for generously rating your recent stay at Fairmont Makati with five stars. I'm glad you had a wonderful stay with us. Please keep us in mind on your next trip to Manila. Kind regards, James Bevans Hotel Manager
4 out of 5
Recommended
for Business Travelers
by Axfrom Houston

Nice but overpriced

Posted Apr 28, 2014 on Hotels.com
Very Nice property, but overly expensive. Not sure it's worth the price. While seems fairly new, it shows signs of wear and tear. The bed is incredibly comfortable.