Ratings based on 414 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manila

Staycation on weekeds!

Posted Jan 21, 2015
Pros: Good view from our room and Very nice swimming pool facilities
Cons: Keep it up
Location: Near Malls and Restaurant
I stayed here for one night. In my overall stay its quite impressive. keep up!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Henderson, NV

Bask in Luxury

Posted Jan 13, 2015
Pros: The staff was friendly, the room was superb, while the view off the balcony was incredibly romantic.
Cons: The shower head did not fit the holder and resulted in the towels being soaked as the shower head points directly at the towel rack.
Location: MoA is nearby, as well as Singing Cooks and Waiters restaurant. I highly recommend both places.
I opted for the swimming pool / Manila Bay views and it did not disappoint. The views were simply marvelous at night and the daytime. The hotel's proximity to Mall of Asia (MoA) made it ideal for catching some movies, light shopping or even a restaurant there. Restaurants on site though were marvelous, along with room service being superb. The meandering swimming pool and hotel grounds were excellent to wander through, plus a nice way to enjoy the sunset across the bay with a few cocktails.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Singapore

Our stay at the Sofitel Manila

Posted Jan 9, 2015
Pros: The elegance of the hotel and the sense of security.
Cons: Check in time.
Location: Mall of Asia is a short taxi ride away.
We stayed for 3 nights at the Sofitel in Manila. It was close to the airport and in a quieter area which was very pleasant and away from the traffic and crowds. The staff were great with advice and it was easy to get around from the hotel because meter taxis were readily available. We had lovely cocktails (try the signature cocktails) and listened to live music performed by a singer on the third evening which was a very memorable experience. Checking in took a little longer because of the festive season, but checking out was pretty much a breeze.
3 out of 5
by A verified travelerfrom Vancouver

Stranded at Airport

Posted Dec 27, 2014
They left us waiting for our pre arranged airport pickup for 1 1/2 and then sent a car at double the price. They still charged us for car though we waited 1 1/2 hours. They care more about their casino than customers
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fl

Great room

Posted Dec 26, 2014
Clean, staff very attentive. Room service food is good. Good location, 3 km (less than 2 miles ) from the mall of asia.
Comment from Hotel Management
Jan 19, 2015 by Kat, Hotel Management
Dear Micutu, Bonjour Mabuhay! It is our pleasure to learn that you had a magnifique experience during your stay here at Sofitel Philippine Plaza Manila! Sofitel's location is perfect for guests who are looking for an immense collection of shops, dining establishments and entertainment centers nearby, such as SM Mall of Asia. We are glad that we were able to fulfill your expectations in terms of convenience and location. We also want to thank you for recognizing our ambassadors' outstanding service. This will definitely inspire all of our staff to assist our guests with excellence. We greatly appreciate your time for writing this feedback. Thank you and we look forward to welcoming you back here at Sofitel! Sincerely, Kat Nocom E-Commerce Executive
3 out of 5
by A verified traveler

Posted Dec 22, 2014
Hotel staff are excellent. But the rooms need renovation
Comment from Hotel Management
Jan 19, 2015 by Kat, Hotel Management
Dear Valued Guest, Bonjour Mabuhay! Thank you for choosing to stay at Sofitel Philippine Plaza Manila during the holiday! We sincerely appreciate you having the time to write a review about our hotel and for commending the excellent service provided by our staff. Your feedback would really inspire our ambassadors to continuously provide first-class service to our guests. To improve the luxurious experience at our hotel, we will start upgrading our rooms mid-2015. Thank you for your comments and we are looking forward to welcoming you back soon! Sincerely, Kat Nocom E-Commerce Executive
5 out of 5
Recommended
for Everyone
by A verified travelerfrom o

Nice..staff very attentive. ..

Posted Dec 15, 2014
Would stay here again, nice ,clean. ..nice view of the water. Close to mall of Asia
Comment from Hotel Management
Jan 14, 2015 by Kat, Hotel Management
Dear Micutu, Bonjour Mabuhay! We are very much delighted that you chose to stay with us this holiday season! It is a delight to learn that you had a great experience during your stay at our hotel. It is our goal to create a perfect place to relax and enjoy the breathtaking view of the famous Manila bay. SM Mall of Asia is a five-minute drive from the hotel, ideal for guests who are looking for a vast collection of shops, restaurants and entertainment centers near Sofitel. We greatly appreciate you taking the time to share your comments with us. Looking forward to welcoming you back soon! Sincerely, Kat Nocom E-Commerce Executive
4 out of 5
Recommended
for Everyone
by A verified travelerfrom s

マニラのリゾートホテル

Posted Dec 12, 2014
いいホテルです。クラブラウンジフロアーがお勧めです. robbyが狭いのが難点です。シャワーしかない部屋があるのでご注意ください。 朝食のバリエーシオンの多さはアジア一番です。
Comment from Hotel Management
Jan 14, 2015 by Kat, Hotel Management
Dear Guest, Bonjour Mabuhay! Thank you for choosing Sofitel Philippine Plaza Manila as your hotel destination during your recent trip in Manila! We are very much delighted to learn that you had a magnifique experience at our hotel's Club Lounge. Al fresco lounging is available on the Club’s surrounding balconies that provide breathtaking, panoramic views of the Manila Bay. Your comments are greatly appreciated as these would really help us improve the quality of our services. Thank you and we are hoping to have an opportunity to welcome you back soon here at Sofitel! Sincerely, Kat Nocom E-Commerce Executive
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Treasure Island

Posted Dec 11, 2014
Pros: The culinary delights here will astound the most discerning world traveller
Cons: Rooms could use updating 4 sure
Location: Mall of Asia. A must Philippine convention center Seawall Promenade Many attractions for both young and old
This destination is a must even if you are not staying here Magnificent memories are made here Sunsets will melt your cameras heart The staff will 6 star you all day long
Comment from Hotel Management
Jan 19, 2015 by Kat, Hotel Management
Dear Emmy, Bonjour Mabuhay! Thank you for choosing Sofitel Philippine Plaza Manila as your hotel destination! We are very much delighted to learn about your magnifique experience here at Sofitel. It is indeed the perfect place where you can relax and enjoy the breathtaking view of the famous Manila bay, and take stunning photos of gleaming sunsets. Thank you for recognizing the excellent service delivered by our dear ambassadors. This will definitely inspire all of our staff to give their best in providing service to our future guests. We greatly appreciate you taking the time to share your feedback. Thank you and we are looking forward to welcoming you back here at Sofitel soon! Sincerely, Kat Nocom E-Commerce Executive
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA USA

Posted Dec 11, 2014
Pros: Only the pool is commendable.
Cons: Everything should be improved. From customer service, antique facilities , the smell of the room, no shuttle service to airport and nearest mall.
Location: None.
The hotel is far from other restaurants and because of this the management is taking advantage of their customers by offering a very expensive breakfast buffet of $80 (around 3,500 pesos). This is double price compare to other 5 star hotels.
Comment from Hotel Management
Jan 19, 2015 by Kat, Hotel Management
Dear Pete, Bonjour Mabuhay! Thank you very much for choosing to stay at Sofitel this holiday season! However, it is with regret that we were not able to impress you on your recent visit. Your comments are well noted as we wish to provide services that are best suitable for our valued guests, like you. Simply approach any of our passionate ambassadors and we would be more than happy to assist you. Inspite of that, we would like to express our gratitude for recognizing our pool area. Our resort type pool is truly ideal for both business and leisure guests. We greatly appreciate your time in sharing with us your comments. Thank you and we are hoping to have an opportunity to make your next stay a more pleasant one! Sincerely, Kat Nocom E-Commerce Executive