Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stuttgart

Hotelanlage sehr schön

Posted Mar 27, 2015
Die Zimmer waren ok. Aber die Preise für Getränke usw. extrem übertrieben. Lage ok.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Atlanta, GA

Nice hotel with top-notch amenities

Posted Mar 11, 2015
Cons: Restaurant staff are not consistently well-trained. Service is hit or miss, and they were unable to correct a $2 billing error.
Location: Close to the Mall of Asia. Free shuttles to the mall.
Excellent experience. Hotel is a self-contained resort. Rooms are large and well-appointed. Concierge and check-in staff are excellent. Very nice pool is prefect for families. Food is very expensive, and there are no restaurants located near the hotel. Outside food is technically prohibited.
Comment from Hotel Management
Mar 16, 2015 by Kat, Hotel Management
Dear Matt, Bonjour Mabuhay! Thank you for choosing Sofitel Philippine Plaza Manila! It is with delight to note that you enjoyed your recent stay. We aim to provide a magnifique experience to our guests, with a truly relaxing ambience. Guests can enjoy the lagoon-shaped pool set amid landscaped tropical gardens. The hotel also boasts of a location that's near entertainment centers, including Mall of Asia. Thank you for taking the time to commend the excellent service of our dear ambassadors. We are truly grateful to you for leaving your feedback. It is our best hope to have an opportunity to welcome you back soon! Sincerely, Kat Nocom E-Commerce Executive
4 out of 5
Recommended
for Everyone
by A verified travelerfrom plymouth uk

Great location, rooms a Good location

Posted Mar 10, 2015
Pros: Relaxing
Cons: Balcony chairs,
Location: Good location, nothing in walking distance.
Nice hotel, polite staff, good location, rooms require upgrading as its a five star hotel, balcony chairs would improve the comfort level.
Comment from Hotel Management
Mar 13, 2015 by Kat, Hotel Management
Dear Pete, Bonjour Mabuhay! Thank you for choosing Sofitel Philippine Plaza Manila as your hotel destination! We are delighted to note that you enjoyed your stay and was impressed by our polite and most passionate ambassadors. The hotel's location boasts of a tropical setting and stunning views and is near airports, entertainment centers and Manila's business district. We have carefully noted your comments about the rooms. To provide our guests a more relaxing experience, we will start upgrading our rooms in the middle of this year. Thank you very much for your feedback and we hope to welcome you back soon! Sincerely, Kat Nocom E-Commerce Executive
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jacksonville, Florida. USA

First timer to the country

Posted Mar 10, 2015
Hotel was exquisite. Rooms were average in size, but accommodating. Hotel staff extremely friendly. Restaurant competes with large name brand casino restaurants. I would recommend this hotel to international guests coming to Manila if you can afford the steep price. $$$
Comment from Hotel Management
Mar 13, 2015 by Kat, Hotel Management
Dear Mel, Bonjour Mabuhay from Sofitel Philippine Plaza Manila! Thank you for choosing us as your hotel destination! We are glad to hear that you were greatly impressed with the service we have provided you. We would also like to take this opportunity to thank you for recognizing our restaurant and for commending our staff. This kind of feedback would truly inspire all of our ambassadors to continuously provide an excellent service. We appreciate you taking the time to write this review. Thanks for the recommendation and we hope to see you again soon! Sincerely, Kat Nocom E-Commerce Executive
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2015
Pros: Pool Anlage, Fruehstueck Restaurante,
Erholungsurlaub mit Frau und Kind !
Comment from Hotel Management
Mar 9, 2015 by Kat, Hotel Management
Dear Valued Guest, Bonjour Mabuhay from Sofitel Philippine Plaza Manila! It is a pleasure to learn that you enjoyed your stay here in our hotel. We truly are grateful that we were able to provide you a magnifique and relaxing stay, with our stunning views of lush landscapes and the lagoon-shaped pool. To add to our guests' luxurious experience, we offer a wide selection of culinary specialties in our buffet restaurant. Thank you so much for choosing Sofitel and we hope to welcome you back soon! Sincerely, Kat Nocom E-Commerce Executive
3 out of 5
by A verified traveler

Nice bayview...

Posted Mar 5, 2015
Kind of pricey with everything in the hotel and the staffs are not that really accommodating and helpful especially at the front of the hotel and if u don't dressed up nicely they don't pay attention to you and they will not help you...needs to improve their customer service.
Comment from Hotel Management
Mar 9, 2015 by Kat, Hotel Management
Dear Valued Guest, Bonjour Mabuhay from Sofitel Philippine Plaza Manila! It is with regret to note your dissatisfaction with our service. We appreciate you taking the time to bring to our attention the problems you encountered during your recent stay with us. Rest assured that we would bring this up to relevant department heads to address your concern. Thank you very much for your feedback and we're hoping to have an opportunity to better serve you. Sincerely, Kat Nocom E-Commerce Execuive
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Excellent, very clean.Staff are all very pleasant.

Posted Mar 5, 2015
Start with the lobby are very nice all the staff are very warmth.As you go up to the room are very nice and comfy.Smells good bathroom was big and everything complete.
Comment from Hotel Management
Mar 9, 2015 by Kat, Hotel Management
Dear Eves, Bonjour Mabuhay! It is a pleasure to learn that you had a great staycation experience with us. We appreciate your time for writing this review and for commending our staff. This would really serve as inspiration to all of our ambassadors. Thank you for your patronage! We hope to see you again and welcome you back soon! Sincerely, Kat Nocom E-Commerce Executive
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2015
Amazing experience. Their buffet was mind blowing.
Comment from Hotel Management
Mar 9, 2015 by Kat, Hotel Management
Dear Valued Guest, Bonjour Mabuhay from Sofitel Philippine Plaza Manila! We are very grateful to you for taking the time to share with us your recent staycation experience. It is great to know that we were able to impress you with our buffet restaurant, which truly provides value for your money with its different dining ateliers that serve the best cuisines from all over the world. Thank you very much for your feedback and we're looking forward to welcoming you back soon! Sincerely, Kat Nocom E-Commerce Executive
4 out of 5
by A verified travelerfrom Kansas City, MO

Nice restaurant and good view, that's it!

Posted Feb 28, 2015
Pros: All said on the previous comments. Thank you.
Cons: Has been said previously.
Location: Can't tell you, my apology.
I walked in to the room, saw two good looking made up beds and as I opened the drapes, saw nice looking bay view. On the negative side, deck doors were not screened to where you cannot opening them without worrying bugs coming in. Good enough, When i got up from my bed to use the restroom, when i returned, i noticed an ambitious little creature resting on my bed. I called front desk to report the situation. Bug men came about 15 minutes later, when the ambitious already decided to leave the comfort of my bed, but hooray to the bug men! They did not stop until they found the creature or better known the bug! Then there was this little inconvenience in the bath tub, the shower head had its last straw while my niece was using it...it fell apart!!! But no worries, the handy man they sent to our rescue took care of it with no sweat. Another hooray!! My only comments are 5-star hotel should only use quality material. And the deck or terrace should have screen door so guests can enjoy the breeze at night. Thank you for this opportunity!
Comment from Hotel Management
Mar 6, 2015 by Kat, Hotel Management
Dear BLR, Thank you very much for choosing to stay here in Sofitel Philippine Plaza Manila! We are delighted to learn that you enjoyed the view from your room. Our rooms have private balconies where guests can enjoy the relaxing view of the famous Manila Bay. Your comments have been noted and would be forwarded to the concerned departments for immediate action. Thank you so much for your time in writing this review. We are looking forward to welcoming you back soon! Sincerely, Kat Nocom E-Commerce Executive"
5 out of 5
Recommended
for Everyone
by A verified traveler

Traumhotel

Posted Feb 28, 2015
Absolutes traumhotel von zimmer über lobby bis service und essen alles hervorragend!! Es ist super zentral gelegen. Tolle pool anlage, super Spa/fitnesbreich und super leckeres essen zu günstigen preisen. Nur zu empfehlen!!
Comment from Hotel Management
Mar 6, 2015 by Kat, Hotel Management
Dear Valued Guest, Bonjour Mabuhay! It was a pleasure to know that you had a really magnifique experience during your recent stay here in Sofitel Philippine Plaza Manila! The hotel is indeed located near entertainment centers and Manila's business district, providing guests convenience when travelling from the hotel to any of the commercial establishments nearby. We offer a great value for your money with Spiral's wide selection of food - the best culinary specialties from all over the world. Guests can enjoy a full relaxation not only with the hotel's ambience and our in-house spa. We are grateful that we were able to impress you with our service. Thank you for choosing Sofitel and we hope to welcome you back soon! Sincerely, Kat Nocom E-Commerce Executive