Premium bedding, down comforters, in-room safe, desk
Check availability

Reviews of Sofitel Philippine Plaza Manila

5 out of 5
Sofitel Philippine Plaza Manila
CCP Complex, Roxas Boulevard, Pasay, Manila

Reviews

8.4

Very Good

Rating 10 - Excellent. 530 out of 1006 reviews" "
Rating 8 - Good. 240 out of 1006 reviews" "
Rating 6 - Okay. 122 out of 1006 reviews" "
Rating 4 - Poor. 57 out of 1006 reviews" "
Rating 2 - Terrible. 57 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Lyka

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed in this hotel several times and for some reason there’s always something even during my previous stays. I remember getting the same spot “roof view” than POOL VIEW! They really should clear that description it is very misleading!! Again this time, same thing again, booked pool view then I got the same roof view LoL Not only that, I was very disappointed that the room 867 with a “pool view” was only facing the roof of the building but also stinked like mold! As if the room wasn’t touched in weeks!! It is not healthy sleeping in a mold-smelly room!! Mold is bad for one’s health! I had to open the windows just to eliminate the smell. I checked in very late around 10pm so I didn’t have the energy to even bother asking to change rooms! I was exhausted and I just wanted to sleep. They said they upgraded me but I would’ve probably prefered whatever my original room rather than 867. The staffs in this hotel are their gem!
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 18, 2024
Dear Lyka,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel hotel is my favorite resort in Manila. The food, staff, cleanliness, view from room and location is perfect for me. This is my third time there. If you want a nice memorable stay, this is the place to go. Sir Michael.
Stayed 3 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 18, 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helful..very kind
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 15, 2024
Dear Lorna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Tina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 15, 2024
Dear Tina,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Okay

Eleanor

The room smelled musty or it may be the cleaning solution .
Stayed 1 night in Apr 2024
Response from Nina Noveno, Guest Experience Manager on Apr 11, 2024
Dear Eleanor, Thank you for your feedback regarding your recent stay with us. Rest assured that we take measures to address such issues promptly. Our refurbishment program ensures that our rooms are continuously improved for a better guest experience. We appreciate you sharing your concerns, and we hope to welcome you back again. Kind regards,

8/10 Good

Tien

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 11, 2024
Dear Tien,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Jannice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 11, 2024
Dear Jannice,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice though a bit of mildew in the shower. No working fan in the bathroom which would have helped keep it more dry and reduce mildew. Aside from that the hotel was fantastic. Very nice area, beautiful interiors and the breakfast buffet is arguably the best in the country
Stayed 3 nights in Apr 2024
Response from Dey Medina, Quality Officer on Apr 5, 2024
Dear Samuel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Rommel Napoleon, Pittsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!!!
Stayed 1 night in Apr 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Rommel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

SOHAIL

Liked: Cleanliness
Liked the personal involved in the hotel in every department.very friendly and hospitable Concierge was extremely helpful Did not like the untrained security person at the drive to the hotel entrance who would always ask for room number publicly as you drove up Reported to Mngt several time
Stayed 4 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 5, 2024
Dear SOHAIL,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

4/10 Poor

Herbie

Liked: Cleanliness, staff & service
rooms are dated there are a lot better rooms with in the price range.
Stayed 2 nights in Mar 2024
Response from Nina Noveno, Guest Experience Manager on Mar 30, 2024
Dear Herbie,Thank you for sharing your feedback with us regarding your recent visit. In light to this, refurbishments of our rooms is underway. It is our hope that you will give us another opportunity to serve you better in the future.Kind regards,

6/10 Okay

Cielo

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 11, 2024
Dear Cielo,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful with nice on-site restaurants, especially Spirals and Snaps Sport Bar. Staff at Snaps and Pool side were great, personable and attentive. Doorman all helpful, especially Bill who assisted with transportation and recommendation places. Property doesn't have to many other restaurants nearby to walk to. Dislikes are water was disrupted for 2 days. Second day was over 6 hours with no water for Shower/toilet/drinking. Hotel should have provided more of their drinking water while service was out. Just allot of sorry's for 2 days. Room keys had to be fixed as they deactivated every day. Allot of getting to room and key didn't work,. Elevators took long wait times with volume of people for several days. Had to use the staff/service elevator a couple times that staff was running because of this. Had to extend the stay by one day since airline changed. Front desk could have easily done this; but instead told me to make a reservation for another additional day and then had to recheck back in again. This is a simple function to extend the stay if rooms are available that can be done fast by them, especially to stay longer in the same room.
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 5, 2024
Dear William,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Ellen,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

Gary

Traveled with partner
Thought that the dinner buffet was good but over priced for what you get
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Gary,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and elegant hotel. Attentive staff. Great pool.
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Billy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Terry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flowers in the lobby are unbelievable and the breakfast is the best i have ever experienced.
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Mar 20, 2024
Dear Terry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Okay

Alexis, Woodland Hills

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sofitel, it’s time to upgrade the rooms, property & check for mold. Not pleased. If it wasn’t for the friendly and helpful staff , I would have left.
Stayed 4 nights in Mar 2024
Response from Dey Medina, Quality Officer on Mar 18, 2024
Dear Alexis,Thank you for taking the time to share your feedback. Rest assured that we will have our rooms scheduled to be refurbished in the near future. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is amazing. The hotel staff are amazing. For the price I would stay there again.
Stayed 11 nights in Feb 2024
Response from Dey Medina, Quality Officer on Mar 18, 2024
Dear Brian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dey Medina, Quality Officer on Mar 18, 2024
Dear Lloyd,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Clarita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and accommodating.
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Mar 15, 2024
Dear Clarita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambience and the restaurant ms. Although the downside of this Sofitel is that they are always expressing their disappointment when they see that I booked at Expedia! They don’t like that their guests books for third party! I think you should deal and resolve this issue with some hotels. They do benefit from your company anyways and so they should treat your clients the same as those who booked with them directly. Discrimination shouldn’t happen since third party vendors benefits them too. Other than that, my stay went well.
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Mar 15, 2024
Dear Geraldine,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Zoraida M.

Stayed 4 nights in Feb 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Zoraida M,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Teofilo

Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Teofilo,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Zoraida M.

The staff are very courteous and professional,they give service with a smile .
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Mar 15, 2024
Dear Zoraida M.,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Gary

Liked: Amenities
Very slow elevator
Stayed 2 nights in Mar 2024
Response from Dey Medina, Quality Officer on Mar 12, 2024
Dear Gary,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Dey Medina, Quality Officer on Mar 12, 2024
Dear Josephine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Okay

Lani

Traveled with partner
The Spiral buffet which lots of people in the Philippines claim to be very good (& the biggest buffet, so far, in the Phils with diff international cuisine- is NOT of our expectation especially we paid P5K per adult on a Sunday dinner. The seafood just comprised of crab (with shells not even cracked for convenience), shrimp & oyster only. They had steamed fish but in the Korean food section. Not recommendable for those seafood lover as they carry very limited amount of seafood. They have variety of international food but not as good as we expected. We WONT come back here nor recommend to friends & families. In addition, Sofitel is no longer a waterfront hotel coz there’s currently a reclamation project being done by the govt.
Stayed 2 nights in Mar 2024
Response from Nina Noveno, Guest Experience Manager on Mar 11, 2024
Dear Lani,Thank you for taking the time to review your recent experience with us. We appreciate your feedback and we are sorry to hear that your dining experience at the Spiral buffet did not meet your expectations. Your comments have been noted and will be shared with our culinary team for their consideration as we continuously strive to enhance our offerings. We hope that you will give us another opportunity to provide you with a more enjoyable experience in the future.Kind regards,

8/10 Good

Nam

Liked: Cleanliness, staff & service, amenities
The big problem I and all guests who stayed here felt was the very slow elevators. Sometimes, I had to wait 5-10 minutes for my turn, only to finally ascend to my floor. It was terrible, and I’ve never experienced anything like this before. On another note, all the workers seemed very nice and worked very hard, except for some managers who were not helpful at all. They seemed more interested in letting the guests know that they were managers or something. They really need to change that attitude. Additionally, the buffet dinner is expensive; it should include some basic beverages besides just water. Overall, the hotel is nice
Stayed 3 nights in Mar 2024
Response from Dey Medina, Quality Officer on Mar 12, 2024
Dear Nam,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

4/10 Poor

Jose Felicisimo Jr., Diamond Bar

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This hotel is dated and old as compared to the other hotels in Manila. The building needs to get some much-needed renovation and fresh paint. The car valet service stole cash in our vehicle. Beware!
Stayed 2 nights in Feb 2024
Response from Nina Noveno, Guest Experience Manager on Mar 7, 2024
Dear Jose,Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the condition of our hotel. Rest assured that we take measures to address this issue as refurbishment of our rooms is already in place to provide our guests with a better experience. We are deeply sorry to learn about the incident with the car valet service and we will take the appropriate measures to address this matter. We hope that this incident will not deter you from considering our hotel in the future.Kind regards,

10/10 Excellent

Maricel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such an amazing experience! We are extremely grateful!
Stayed 1 night in Feb 2024
Response from Dey Medina, Quality Officer on Mar 12, 2024
Dear Maricel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

2/10 Terrible

Yvette

Disliked: Cleanliness, staff & service, property conditions & facilities
Hallway smells bad. Spiral food is expensive and overrated
Stayed 1 night in Feb 2024
Response from Nina Noveno, Guest Experience Manager on Feb 26, 2024
Dear Yvette,Thank you for sharing your feedback from your recent stay with us. We appreciate your comment and rest assured that action will be taken. We strive to provide great service to our guest and your comfort is our priority.We hope that it will not deter your future stay with us.Kind regards,

8/10 Good

MAY, VAllejo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and clean room and hot water showers .
Stayed 1 night in Feb 2024
Response from Dey Medina, Quality Officer on Mar 12, 2024
Dear May,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Maya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. The pool is everything. It feels like Club Med. very much French style, they also avoid single use plastics. Super clean. Perfect for families and young ones. Also guests were quiet by the pool.
Stayed 2 nights in Feb 2024
Response from Dey Medina, Quality Officer on Mar 12, 2024
Dear Maya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

Arlene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spiral buffet has so much options
Stayed 2 nights in Feb 2024
Response from Dey Medina, Quality Officer on Mar 12, 2024
Dear Arlene,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Desnielli Ma Catherine

Stayed 5 nights in Feb 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Desnielli Ma Catherine,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

ABNEL, Beaumont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. The room is very clean, bed is very comfortable. The Spiral buffet is the best buffet I’ve ever tried in Manila. I would definitely be staying here again.
Stayed 2 nights in Jan 2024
Response from Dey Medina, Quality Officer on Feb 19, 2024
Dear Abnel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Response from Dey Medina, Quality Officer on Feb 19, 2024
Dear Ethel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Merlito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sofitel is a nice hotel for the money, but it’s old and needs improvements, services were a little bit slow, killed a big cockroach in our room it’s family oriented but needs more entertainment for oldies on a vacations, SNAPS a sports bar needs to open at least till 2am, the traffic at the registration area is like the traffic in Manila, Sofitel is nice but it’s boring and old, it needs a nice lobby for guests,, they need to relocate the musicians, so the guests can use the staircase openly and properly, needs to improve the quality of food at SNAPS, needs a small convenient store for guests for their personal necessities, needs to create an access to SEASCAPE, too many trees in the pool area, needs better food at COCOS and a good renovation on the whole pool area, but I still giving you 5 Stars because I had a good rest and great sleep, by the the Spiral Buffet was overwhelming but not memorable, too much food for the price on Valentine’s Dinner with my 15 friends, it’s was only OK, I had better buffet on a lower price, you need to add southern fried chicken and crispy chicken wings like the one they had at SEASCAPE, all of these suggestions and comments is for the betterment of your establishment. Thank You.
Stayed 4 nights in Feb 2024
Response from Dey Medina, Quality Officer on Feb 19, 2024
Dear Merlito,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Wendy, County of Grande Prairie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a quick "Grab" away from the convention center and shopping. Buffet is amazing with multiple options. Pool area was clean and comfortable. The room did smell slightly musty however it is relatively close to the sea.
Stayed 3 nights in Feb 2024
Response from Dey Medina, Quality Officer on Feb 19, 2024
Dear Wendy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

2/10 Terrible

Ferdinand, La crescenra

Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Dey Medina, Quality Officer on Feb 15, 2024
Dear Ferdinand,Thank you for taking the time to give us your feedback. Based on your score, we failed to provide you with an excellent service. Should you wish to share a little more about your stay, please do not hesitate to reach out.We hope to see you again.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2024
Response from Dey Medina, Quality Officer on Apr 4, 2024
Dear Stephanie,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

Danica

Traveled with family and small children
Liked: Cleanliness
Came here for a family vacation with our 5 year old daughter. The outdoor pool area was a hit for her! The water was freezing cold for me regardless of how hot it was outside. Property is well maintained. We ate at Spiral, Cocos, and Le Bar. Food was good and comparable to what I would expect at an American 5 star hotel ($$$$). The biggest downside is how LOUD it gets at night. We came during Lunar New Year where I could hear barking dogs, loud neighbors, and the fireworks. Needless to say they could use some sound proofing. I would only stay here again if my daughter is coming with.
Stayed 4 nights in Feb 2024
Response from Dey Medina, Quality Officer on Feb 15, 2024
Dear Danica,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It retained the resort like atmosphere and facilities.
Stayed 5 nights in Feb 2024
Response from Dey Medina, Quality Officer on Feb 15, 2024
Dear Johnny,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue I had with the property is a cup of coffee at the cafe in the morning was almost $7.00 us and no refills. I guess it makes sense to get the breakfast buffet at $20 per person if you are a morning person.
Stayed 3 nights in Feb 2024
Response from Dey Medina, Quality Officer on Feb 15, 2024
Dear Keith,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

8/10 Good

jacqueline

Traveled with family
Liked: Cleanliness, staff & service
Need to maintain good landscaping in front
Stayed 1 night in Feb 2024
Response from Dey Medina, Quality Officer on Feb 15, 2024
Dear Jacqueline,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

8/10 Good

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is helpful and friendly. They are professionals. The hotel is clean and beautiful. The pool is nice. Except for the ongoing reformation on the Bay Area, it would have been a perfect hotel and stay.
Stayed 3 nights in Feb 2024
Response from Dey Medina, Quality Officer on Feb 15, 2024
Dear May,Thank you for taking the time to share your feedback. We hope that the project outside the hotel's premises will not mar your impression of Sofitel Philippine Plaza Manila and will not deter you from coming back.Sincerely,Dey MedinaQuality Officer

8/10 Good

Rachel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dey Medina, Quality Officer on Feb 15, 2024
Dear Rachel,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Kristel C.

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Dec 2023
Response from Dey Medina, Quality Officer on Feb 2, 2024
Dear Kristel C.,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Good

Rishika

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024
Response from Dey Medina, Quality Officer on Feb 2, 2024
Dear Rishika,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer