Suite, 1 Queen Bed | Minibar, individually decorated, individually furnished, soundproofing
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Reviews of Hotel Ava Malate, Manila

2.5 out of 5
Hotel Ava Malate, Manila
2184 Madre Ignacia St, cnr Quirino Ave, Malate, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 53 out of 149 reviews" "
Rating 8 - Good. 52 out of 149 reviews" "
Rating 6 - Okay. 22 out of 149 reviews" "
Rating 4 - Poor. 10 out of 149 reviews" "
Rating 2 - Terrible. 12 out of 149 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and staff are courteous. Convinient to shooping and walking areas .
Stayed 11 nights in Jan 2024

10/10 Excellent

Russell

Stayed 2 nights in Jan 2024

8/10 Good

RODERICK

Liked: Cleanliness

2/10 Terrible

GEOK LIM

Disliked: Cleanliness, property conditions & facilities
Too many staircases also the surroundings seem to be unsafe
Stayed 3 nights in Dec 2023
Response from Hotel Ava Malate on Dec 7, 2023
Hi our dear guest, We would like to express our gratitude for choosing staying with us. Our apologies for the inconvenience that has caused your stay, we will be improving our services to meet your expectations and satisfaction. We do hope to serve you again soon. Have a good day,Management Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
This is my third time now staying at this hotel first 2 times wasnt so good but now is getting much better
Stayed 1 night in Nov 2023
Response from Hannah on Nov 28, 2023
Hi our dear guest,We would like to express our gratitude for choosing staying with us, and also for taking the time to share your valuable feedback. Rest assured that we have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We look forward to serving you again.Have a good day,Management Team

10/10 Excellent

Alfie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hannah on Nov 25, 2023
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023

2/10 Terrible

Scott

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived at this hotel I had a room that first had broken roof and then water leaking from pipes and TV was poor so got upgraded into a room where the TV was really poor also and also rats running across the roof every night. Even I spoke to staff to sort out these issues the staff didn't seem to want to communicate any of these problems to 1 of the 4 managers there so when I spoke to the manager on my last day before leaving the manager upgraded me to VIP room and gave me free meal and breakfast for the last morning. I feel very dissatisfied with this hotel because when booked the hotel it told me breakfast was included but then when arrived at hotel and I asked about this the staff told me I was not intitled to breakfast.
Stayed 12 nights in Apr 2023
Response from Hotel Ava Malate on May 16, 2023
Hi Scott, thank you for your feedback. Your feedback is important to us and we will be using it to implement improvements on our property. As per the free breakfast, upon checking, you booked a room only stay thus free breakfast is not included. We apologize if there are any miscommunication. Thank you and we hope we can serve you better in the future.

6/10 Okay

Khalid

Stayed 3 nights in May 2023

8/10 Good

Luma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed feb 10-26th. Clean room,hot showers,24 hours kitchen with many options.
Stayed 14 nights in Feb 2023
Response from Hannah on Nov 25, 2023
Hi our dear guest, We are grateful for your time to leave us a good review. We do hope to serve you again soon. Have a good day, Management Team

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room with basic amenities. A heads up that this hotel is commonly used for males who have recently met local females.
Stayed 1 night in Mar 2022

4/10 Poor

Ramon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2021

6/10 Okay

Johnny

Stayed 4 nights in Feb 2020
Response from VC Malate Team on Mar 2, 2020
Hi our dear guest, We would like to express our gratitude for choosing staying with us, and also for taking the time to share your valuable feedback. Rest assured that we have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. We look forward to serving you again. Have a good day,

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower heater is good. Thats what we loved the most. we were able to relax well during the stay
Stayed 1 night in Feb 2020
Response from Sandra on Feb 20, 2020
Thank you very much for this feedback! We are hoping to serve you again soon!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2020
Response from Sandra on Feb 13, 2020
We appreciate this! We are hoping to serve you again soon!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and comfortable room to stay . Excellent customer Service. Thank you .
Stayed 2 nights in Jan 2020
Response from Sandra on Jan 31, 2020
Thank you very much for staying with us! We are hoping to serve you again soon. :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The room is very clean and amazing interior design . I love also the T&B..The foods are GREAT!!! But the staff when we checked out was annoying. My husband and I were asking for the official receipt at the reception..The staff who attended us (I forgot the name but he’s a guy) said “pahintay na lang po”..after 5-10minutes I asked the other staff at the reception to ffup our receipt, then few minutes after the Guy (i think manager) explained that they not issued any receipt bec it is attached to our Voucher(i don’t know what he’s referring to). To make it short WE ARE WAITING for NOTHING.. Suggest to train more their staff to communicate with their clients well..
Stayed 1 night in Jan 2020
Response from Sandra on Jan 19, 2020
Thank you for choosing to stay with us! We are hoping to get another opportunity to serve you better! Noted on your feedback, rest assured that it will reach the management. We are very much hoping to serve you again soon!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable to stay, the room was clean and tidy including the toilet . Free parking and free breakfast, variety of food selection. Staff and customer service was excellent.
Stayed 2 nights in Jan 2020
Response from Sandra on Jan 12, 2020
Thank you so much for choosing to stay with us! We are hoping to serve you again soon!

8/10 Good

Lynnwood

Liked: Staff & service
Stayed 4 nights in Nov 2019

8/10 Good

HH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Enjoy the complimentary breakfast and welcome drink.
Stayed 1 night in Nov 2019
Response from Sandra on Dec 3, 2019
Thank you for staying with us! We are hoping to serve you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
The stay was ok after i had to complain about some things after that they offered me the roomed that i had booked and paid for 7 months in advance. It was a good place also because i was very close to everything
Stayed 20 nights in Sep 2019
Response from Sandra on Oct 1, 2019
Thank you very much for choosing to stay with us! We hope to serve you again soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Sandra on Sep 27, 2019
Thank you for this excellent rating!

6/10 Okay

Wei kiat

Disliked: Cleanliness
Not so good environment.. No window and toilet bowl always having problem with flashing. Will not recommend to my friend.
Stayed 8 nights in Sep 2019
Response from Sandra on Sep 17, 2019
Thank you for reaching and informing us! We are hoping to serve you again soon. Rest assured that your bad experience will be addressed. We hope to get another opportunity to serve you better on your next visit. Yours in service,

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is nice. Clean & nice services
Stayed 1 night in Jul 2019
Response from Sandra on Aug 6, 2019
Thank you very much for staying with us! We do hope to serve you again soon! Yours in service,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would say 3 star accommodation, Staff - nice, helpful. The included breakfast can be ordered at any time.
Stayed 2 nights in Apr 2019
Response from Sandra on Jul 17, 2019
Thank you for staying with us! We hope to serve you again soon. We appreciate your feedback. Yours in service,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from Sandra on Jun 19, 2019
Thanks for staying with us, We are hoping to serve you again soon. Yours in service,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Sandra on Jun 7, 2019
Thank you very much for choosing and staying with us! Yours in service,

8/10 Good

Konrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine to meet your needs.
Room met my needs. Staff was fine, but nothing extraordinary in the evening. Area is dodgy with many homeless and beggars. Including young children. Keep an eye on your possessions. I lost a lithium portable battery charger.
Stayed 1 night in Apr 2019
Response from Sandra on May 30, 2019
Thank you for reaching and informing us about your stay. We are hoping to serve you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property and location. walking distance or short ride to all the tourist sites, friendly staff. but not for children. Great value for the price. Came with family for a night, and we stayed a second. Free breakfast was basic,but good. Great night club scene nearby if that is your thing.
Stayed 1 night in Mar 2019

8/10 Good

WILLIAM, Rogersville, Tennessee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time I have stayed here. Very quiet, very modern and clean. Excellent breakfast and staff is wonderful. This was the first year I had a horrible internet connection. They kept trying to fix it, but, nothing worked. Only works in the restaurant. Thst was my only complaint.
Stayed 1 night in Feb 2019
Response from sandy on Feb 20, 2019
Hi Mr. William, Thanks for the review and compliment. Rest assure that our IT department will handle properly your complaint and again we appreciate your initiative of brining this to us. Hope to serve you again soon. At your service, Sandy Paguirigan

6/10 Okay

Ramon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from sandy on Dec 12, 2018
Good Day! Thank you for staying with us and we appreciate your review At your service, Sandy Paguirigan

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2018
Response from sandy on Dec 5, 2018
Good Day! Thanks for the review At your service, Sandy Paguirigan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff, excellent facility...
Stayed 5 nights in Oct 2018
Response from sandy on Nov 7, 2018
Good Day! Thank you for the review At your service, Sandy Paguirigan

8/10 Good

Radek, Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motor hotel
Quiet,spacious,clean room,comfortable kingsize bed,newly renovated,free breakfast delivered to room.
Stayed 1 night in Sep 2018
Response from sandy on Oct 3, 2018
Good Day! Thank you the review and much appreciated feedback At your service, Sandy Paguirigan

8/10 Good

Gary

having breakfast delivered to room as standard service was nice perk.
Stayed 1 night in Sep 2018
Response from sandy on Sep 12, 2018
Good Day! Thank you for staying with us and we appreciate the compliment. At your service, Sandy Paguirigan

8/10 Good

Ивелин, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced, but this is the Philippines - Manila
Overpriced, but would recommend. Would use it again. Nice interior, the staff is helpful. I didn't have any issues. Can order breakfast over the phone and get it ready for when you are in the lounge. Has different food options. Good hotel, but as every hotel in the Philippines its overpriced in my opinion.
Stayed 3 nights in May 2018
Response from sandy on Jul 12, 2018
Good Morning, Very much appreciated review and feedback Thanks for staying with us At your service, Sandy Paguirigan

10/10 Excellent

Mike, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay ... great value for the money
Courteous and attentive staff. Nice location and transportation available right outside the door.
Stayed 5 nights in May 2018
Response from sandy on Jul 12, 2018
Good Morning, Thank you for the compliment. We'll look into your other concern and we appreciate it. At your service, Sandy Paguirigan

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Gary

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Wife and I booked for an overnight stay as we wanted to relax and get a room with a jacuzzi, which Victoria's suite rooms are known for. We found out that it's cheaper to book online than check-in upfront. We were delighted at first to see a very spacious room and some amenities that aren't usually found like the small billiards table.However when my wife checked the jacuzzi she saw either some fine dirt or sand particles so she had to wash them away. Afterwards we started accumulating the water for the jacuzzi, however my wife noticed that some dirt settled at the bottom and sides of the jacuzzi so we stopped using it and just settled for the nice shower.
Stayed 1 night in Mar 2018
Response from sandy on Mar 12, 2018
Good Day! Thanks for staying with us! much appreciated feedback for our improvement. At your service, Sandy Paguirigan

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Excellent all round
Response from sandy on Mar 2, 2018
Good Day! Thanks for the review and compliment At your service, Sandy Paguirigan

2/10 Terrible

Peter

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Smoke odor
It was to be no smoking room but the smell was offensive especially to those with allergies. We had to use a lot of febreeze.
Response from sandy on Mar 2, 2018
Good Day! Thanks for the review and feedback At your service, Sandy Paguirigan

8/10 Good

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual...
Always enjoy my stay here. Staffs are very helpful!
Stayed 1 night in Jan 2018
Response from sandy on Feb 13, 2018
Good Day! Thanks for staying with us. At your service, Sandy Paguirigan

10/10 Excellent

HotRod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 great nights at Victoria Manor
Booked the Deluxe Suite and was not disappointed. Large room with hot tub/jacuzzi. Ordered several meals from room service. All meals were very good and served in a timely manner. I highly recommend and would stay again without hesitation.
Stayed 2 nights in Dec 2017
Response from sandy on Dec 12, 2017
Good Day! Thank you so much for staying with us. At your service, Sandy Paguirigan

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and peaceful
The picture of the selected room is different but they offer us to change iif we want. We felt comfortable staying for 2 days. It was a great stay.
Stayed 2 nights in Oct 2017
Response from sandy on Nov 20, 2017
Good Morning! Thank you for staying with us and much appreciated review! At your service, Sandy Paguirigan

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good secure location for the neighborhood it is in.
Stayed 7 nights in Oct 2017
Response from sandy on Nov 20, 2017
Good Morning, Thank you so much for the review. At your service, Sandy Paguirigan

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything more than perfect, wonderful house maid ,i think i love her
Stayed 1 night in Oct 2017
Response from sandy on Nov 6, 2017
Good Day! Thank you so much for staying with us. Much appreciated review! At your service, Sandy Paguirigan

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great about this stay ,best i have had in Manila for value ,what topped it off were the staff, very helpful very friendly , i had left my laptop behind so they allowed me in the office on occasions to use there computer ,this turned out to be very helpful ,room service and food was great really good ,
Stayed 1 night in Oct 2017
Response from sandy on Nov 6, 2017
Good Day! Thank you so much for the review and compliments At your service, Sandy Paguirigan

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
i was so surprised by the standard of this room ,all euro type bathroom fixings and tiles big walk in shower and bathroom ,massive plasma tv ,excellent say
Stayed 1 night in Oct 2017
Response from sandy on Nov 6, 2017
Good Day! Thank you so much for staying with us At your service, Sandy Paguirigan

2/10 Terrible

jacob , philippines

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
RESPECT
Having a bellboy come in and take a phone for 790 peso bill. Will NEVER stay there again. Total disrespect in all aspects. And they refused to answer the phone when I was calling.
Stayed 14 nights in Sep 2017
Response from sandy on Oct 13, 2017
Good Day! Thank you for the review and comment. We appreciate it and we will take necessary actions on the matter At your service, Sandy Paguirigan