Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
3.2 Room cleanliness
4.2 Service & staff
2.5 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Great place to stay

Posted Jul 29, 2014
Cons: Variety of pillow hardness's.
Location: na
My visit was a short overnight. But experience was very good. Great room and sleeping. Breakfast was very good. Staff was helpful and with great service. I have no negative comments.
2 out of 5
by Andresfrom miami

No sur old

Posted Jun 14, 2014
The Staff was very good , very friendly , the facility needs work
3 out of 5
by A Travelerfrom USA

Not terrible

Posted Jul 2, 2013 on Hotels.com
Don't be tricked by the modern, redesigned lobby and posh exterior. Hotel Carretero is OK at best. The hotel appears pretty old, from our room -- we actually viewed two rooms as they initially assigned us the wrong one -- to the dining hall/restaurant and everything else. Poor attention to detail is everywhere -- chipping paint, uncomfortable beds, dirty hallway carpet, basic linens. The front desk was always a crazy scene whenever we were there -- the attendants weren't always sure of answers and constantly had to interrupt each other's conversations to determine a group answer. Everyone is nice enough, so that's a good thing. A handful of workers spoke English and were always very pleasant. The "spa" is not much of a spa, with its unorthodox massage table to the cheap linens, ambience and lighting, but the massage was technically OK. We dined at the hotel's restaurant twice -- once for a late lunch and the other for breakfast. Lunch was edible, but lacked any special refinement. I ordered a chicken entree that arrived completely smothered in cream and in barely cook sliced onions. Breakfast buffet was average, and there was a decent variety. Overall, Hotel Carretero is masking as a high-end boutique with all its nice pictures and a good branding campaign, but it's really an old hotel that needs major polishing in every category.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 24, 2011 on Hotels.com