Front of property

Reviews of Best Western Plus New Ulm

3 out of 5
Best Western Plus New Ulm
2101 S Broadway St, New Ulm, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 258 out of 536 reviews" "
Rating 8 - Good. 204 out of 536 reviews" "
Rating 6 - Okay. 51 out of 536 reviews" "
Rating 4 - Poor. 15 out of 536 reviews" "
Rating 2 - Terrible. 8 out of 536 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Karissa

Business traveler
Liked: Cleanliness, staff & service, amenities
Happy with my stay!
Stayed 1 night in Apr 2024
Response from Mae on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Cole

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mae on Apr 17, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Mae on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Todd, Brookings

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we needed to be
Stayed 1 night in Mar 2024
Response from Mae on Mar 14, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mae on Mar 14, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exercise equipment needs repair
Stayed 1 night in Feb 2024
Response from Mae on Mar 14, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My apologies for the issues in the exercise room and thank you brining it to our attention. We hope you will come back and see us again soon.

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pool & hot tub & dining on site
Stayed 1 night in Jan 2024
Response from Mae on Mar 14, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
The Hot tub made my husbands back all bruised up. There are some suction holes and his back is badly bruised and injured
Stayed 1 night in Dec 2023
Response from Mae on Dec 27, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The issue you experienced is not something that typically happens.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Could possibly use more parking at peak times.
Stayed 1 night in Nov 2023
Response from Mae on Dec 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kris

Traveled with family
Great pool area
Stayed 1 night in Dec 2023
Response from Mae on Dec 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kenneth

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Mae on Dec 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mae on Dec 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

April A

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with clean pool and hot tub. Very quiet and relaxing.
Stayed 1 night in Dec 2023
Response from Mae on Dec 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mae on Dec 15, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Gwen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Clean rooms. Comfortable bed
Stayed 1 night in Dec 2023
Response from Mae Geidel on Dec 6, 2023
Dear Gwen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 507-359-2941.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
Road trip with friends.
Hotel was clean, staff friendly and capable. Even though the property is dated, it was freshly painted, room and bathroom was fine. Only issue was a noisy a/c unit.
Stayed 1 night in Nov 2023
Response from Mae Geidel on Dec 6, 2023
Dear Frank, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 507-359-2941.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Close to city center. Friendly staff.
Stayed 2 nights in Nov 2023
Response from Mae on Dec 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, amenities
The Front Desk staff on Friday 11/24 could not have been more accommodating phenomenally positive and the nicest person ever!! I ran into a woman who was tending to rooms. I THANKED her for all of her hard work!! The staff tending to breakfast was the nicest calmest person ever!!! I thanked her several times! We had 2 rooms by the pool one was and a joined so 3 we had another across as well!! THANKS to the whole staff! Our rooms were FANTASTIC!
Stayed 1 night in Nov 2023
Response from Mae on Dec 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am very happy (but not surprised) to hear that all the staff were accommodating and helpful. We hope you will come back and see us again soon.

6/10 Okay

Haag

Disliked: Staff & service, property conditions & facilities, room comfort
Run down. Could use some updating.
Stayed 1 night in Oct 2023
Response from Mae on Nov 6, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are currently in the process of rennovating in between business. We hope you will come back and see us again soon.

10/10 Excellent

Benjamin, Saint cloud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mae on Oct 24, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs updating. Room key & lock didn't work well. The shower ceiling was leaking cold water when in use. Was impressed with the free breakfast in the morning.
Stayed 1 night in Oct 2023
Response from Mae on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Locks are something that we are planning on renovating in the coming months as we know it is something that needs upgrading. I'm glad you enjoyed the breakfast!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Nathaniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. Clean and welcoming and comfortable.
Stayed 1 night in Oct 2023
Response from Mae on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Shawn

Stayed 1 night in Oct 2023
Response from Mae on Nov 6, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mae on Oct 16, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Michelle

Stayed 2 nights in Oct 2023
Response from Mae on Nov 6, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lori

Stayed 3 nights in Oct 2023
Response from Mae on Oct 9, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Bring your own hair dryer!!
If you plan on washing your hair be sure to bring your own hair dryer!!! I had to go outside and stand in the wind to dry my hair as the hair dryers they have are horrible!!
Stayed 2 nights in Sep 2023
Response from Mae on Oct 9, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My apologies that the hair dryer in your room was not working correctly. We hope you will come back and see us again soon.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BWNU is not a new building, but is very well maintained & clean! The citrus scented bathroom amenities are upscale. Fresh Torte signature blend coffee in the lobby at 6:30 am on a Monday is always appreciated. We enjoyed a fall weekend stay.
Stayed 1 night in Oct 2023
Response from Mae on Oct 3, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Glenda

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Mae on Oct 3, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was at this location for a seminar. unfortunately it rained so was not able to get out hiking in the area like i planned too. was a little disjointed that the restaurant (Green Mill) attached to the property had only a limited menu on a Sunday afternoon and only 1 NFL game up on all the TV's. on a Sunday afternoon, that is not how you get return biz. but, the hotel was nice for the price
Stayed 1 night in Sep 2023
Response from Mae on Sep 27, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No taxi or uber in town.
Stayed 1 night in Sep 2023
Response from Mae on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. New Ulm did approve Uber in August - I think currently there just are not any drivers unfortunately. We hope you will come back and see us again soon.

4/10 Poor

Anna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stained pillow cases, dirty shower walls, needs a complete remodel.
Stayed 1 night in Sep 2023
Response from Mae on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcoming
It truly was a great time. The customer service at the desk was phenomenal. Super kind to my child and very warm welcome mean.
Stayed 1 night in Sep 2023
Response from Mae on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Sharlea

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were fantastic. However, we were unable to get peace and quite on the second night, until after midnight, because our room was right next to the wedding reception scheduled that night. The DJ's music was reverberating throughout our room the entire night. Its totally okay to have the wedding reception. We just wish they would have placed our room farther away, being that we were not part of the wedding and here on buisness. The loss of sleep negatively affected our trip a great deal.
Stayed 2 nights in Sep 2023
Response from Mae on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We typically do our best to make sure that the wedding guests are in the rooms closest to the conference center space so as to protect the peace of other guests, my apologies we had your room so close. We hope you will come back and see us again soon.

8/10 Good

karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mae on Sep 18, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness
If this is the best New Ulm has to offer! IDK
Our family had 5 rooms, every room had some sort of issue, some needed dehumidifier which were either loud or needed to be emptied, one had a spider, my room a/c was set at 70 but felt much warmer during the night and semi junk toilet, nothing you couldn't live with but hard to justify nearly $200 per night each. Which reminds me, I had prepaid for my room6 months in advance, but the front desk still ran my card again, when I came back the next morning with my documentation proving I was double charges I was told that the card Hotels.com was unable to be run at check in and that is why was double charged, but it went through the second day and that I will get a refund in3-5 days, I am still waiting for the refund to show up but it hasn't been 5 days yet. This is the first time that has ever happened to me over the 50+ times I have booked through Hotels.com. The good No problem with breakfast, that was decent and I also liked the pool area. I don't know if the attached Green Mill Restaurant is owned by someone else, but that experience has just OK as well. I have not plans to return to New Ulm if this is the best you have to offer
Stayed 2 nights in Sep 2023
Response from Mae on Sep 12, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am more than willing to schedule a call to talk about the issues you experienced and come to a solution.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Keri

Stayed 1 night in Aug 2023
Response from Mae on Sep 25, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ary

Stayed 1 night in Aug 2023
Response from Mae on Sep 8, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I also want to thank you for your understanding and patience with us as we make improvements! We hope you will come back and see us again soon.

10/10 Excellent

Mary

Traveled with family
Liked: Amenities
A
Stayed 1 night in Aug 2023
Response from Mae on Aug 28, 2023
Thank you for taking the time to review! Guest satisfaction is very important to us and I'm glad to see you enjoyed your stay! We hope to see you again soon!

4/10 Poor

John, Kailua

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really the only place in New Ulm. I guess it was a Holiday Inn but has been taken over by Best Western. They are painting and making some upgrades. The night I was there the restaurant had a limited menu due to some kind of cooler problem. We arrived about 1: pm and was greeted with an empty reception desk. When the clerk finally showed up from another task and I'd told him my name and reservation his response was "You do know that check-in isn't until 3 pm!?' Yes. I did know but I was just checking. The place seemed empty. There were kids and families screaming in the pool at 10:00 pm. New Ulm is an adorable town. If I came again, I'd stay at an AirBnB.
Stayed 1 night in Aug 2023
Response from Bianca on Sep 6, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mae on Aug 24, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Comfy beds, nice decor. Would stay again.
Stayed 1 night in Aug 2023
Response from Mae on Aug 21, 2023
Thank you for taking the time to complete the survey! Guest satisfaction is extremely important to us! We hope to see you again soon.

6/10 Okay

Katie

Traveled with family
Liked: Cleanliness, staff & service
It was so/so. The building is definitely old. Beds were comfortable. Pool and hot tub didn’t seem very clean.
Stayed 2 nights in Aug 2023
Response from Mae on Aug 14, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mae on Aug 11, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only suggestion is to only allow adults in the hot tub. It wasn't relaxing for us to have kids jumping in and out of the hot tub. Thank you.
Stayed 2 nights in Aug 2023
Response from Mae on Aug 8, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 Good

Katherine

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Mae on Aug 8, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mae on Aug 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Jayne, Naples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average room, way overpriced because there was a festival in town. Carpet in room was damp and smelled like they had just shampooed. Dirty wash cloth Hanging in the shower. Bed was comfortable and the lady working breakfast was nice. Would recommend.
Stayed 4 nights in Jul 2023
Response from Mae on Aug 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2023
Response from Mae on Aug 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Linda

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Mae on Aug 1, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.