All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 448 out of 782 reviews" "
10 - Excellent
448
Rating 8 - Good. 196 out of 782 reviews" "
8 - Good
196
Rating 6 - Okay. 76 out of 782 reviews" "
6 - Okay
76
Rating 4 - Poor. 26 out of 782 reviews" "
4 - Poor
26
Rating 2 - Terrible. 36 out of 782 reviews" "
2 - Terrible
36
9.0/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
4/10 Poor
Greg
Traveled with family and small children, Traveled with family
Apr 8, 2024
Disliked: Property conditions & facilities
Property being remodeled
Greg
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Greg,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
Hi Savannah,Honestly, we are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional service. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. I hope that we will impress you with exemplary service during future visits.
Hi Megan,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
The evening associate at the front desk was very warm, sweet, friendly and attentive to my questions and needs that I had about my stay. 10 of 10 for kindness, listening, smile and very helpful responses!!!
James
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 7, 2024
Hi James,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
The front desk ppl in the afternoon are amazing Priscilla was super nice and the night shift lady was nice pool was great hotel staff were all nice and friendly
Robert
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Robert,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
Under renovation. First room faced very busy highway and was loud. After one night, was moved to other side of property and upgraded. Appreciated that. Obvious areas not clean. Staff was kind.
Joette
Stayed 4 nights in Feb 2024
Response from Sophia CSR on Feb 25, 2024
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
6/10 Okay
Joseph, Grandview
Traveled with partner
Jan 5, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
First I've stayed at Fairfields before and had no issues. I guess we just picked the wrong dates to stay at this one. They were in the middle of renovations which I didnt notice when I booked. Construction materials and equipment inside and out. We were awoken Friday morning by cherry picker outside our window working on upper level. Not good. Free breakfast was bland-no pork sausage or bacon, only turkey sausage-which i can dont like. coffee was okay. we declined housekeeping
on two days, but requested for the 3rd day. we were gone all day and ready for clean towels but they missed us for some reason? Location was perfect! Just a few minutes from Mansfield Medical Center, where my son was having surgery.
Joseph
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Hi Joseph,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Even though remodeling is going on, the staff made sure our stay was great!
We visit family there and we will certainly stay again.
Faith
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 9, 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
4/10 Poor
zondra
Jan 5, 2024
Disliked: Property conditions & facilities
zondra
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 9, 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.
Hi Tony,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Hi Melissa,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
There was construction, but it didn't affect the stay...staff was great, motel was quiet. We will stay there again!
Dale
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 20, 2023
Hi Dale,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
10/10 Excellent
Patricia, houston
Dec 17, 2023
Patricia
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Hi Patricia,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
6/10 Okay
George
Dec 16, 2023
Liked: Cleanliness, staff & service, amenities
Breakfast needs improvement - tasteless scrambled eggs, lukewarm coffee, english muffin was rock hard. Bagels were good, good selection of teas.
Low flow showhead had us taking twice as long to shower ....so how did we save water? It took a long time to rinse out any shampoo or conditioner.
George
Stayed 7 nights in Dec 2023
Response from Sophia CSR on Dec 17, 2023
Hi George,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.
The cook was very friendly and would come out and talk to the guests
Gonzalo
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
6/10 Okay
Hakeem
Traveled with partner
Dec 10, 2023
Liked: Cleanliness, staff & service, amenities
Overall, this was a good quality hotel stay for the price paid. The hotel is currently undergoing a renovation so there is a bit to messiness and clutter around the build. However, the staff and amenities were good and what I would expect from a Fairfield Marriott.
Hakeem
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,It's great to hear that despite the ongoing renovation, you had a positive experience at the Fairfield Marriott. Renovations can indeed create some temporary inconvenience, but I'm glad the staff and amenities lived up to your expectations. Your understanding during this transition period is appreciated, and we're working hard to ensure that once the renovation is complete, it will enhance the overall quality of your future stays. Thank you for sharing your feedback, and we look forward to providing you with an even better experience once the renovations are finished.
8/10 Good
Dennis
Business traveler
Dec 6, 2023
Liked: Cleanliness, staff & service, room comfort
Overall good
Overall good. In the middle of a remodel but comfort, cleanliness and good continental breakfast. Will be very nice after remodeling
Dennis
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,It's great to hear that despite the ongoing remodeling, you found the comfort, cleanliness, and breakfast to be good. Remodeling can sometimes create a bit of disruption, but we're thrilled to know that you had a positive experience overall. We're excited for the upcoming improvements, and we hope to welcome you back once the remodeling is complete for an even better stay!
The hotel is under renovation and still charged full price for a room in need of urgent repairs. The A/C was noisy, blanket has stains, bathroom wall paper had peeled. Towels were old.
Verified traveler
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
2/10 Terrible
Martha
Dec 2, 2023
Martha
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.
Very nice Mansfield area hotel. Unfortunately, the pool/spa was out of action (that would have been nice to know prior to my booking as the hotel is currently being renovated)
Brett
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,I'm glad to hear that you found the hotel nice, but I apologize for the inconvenience regarding the pool and spa being out of order during your stay. Renovations can sometimes impact amenities, and I'm sorry this wasn't communicated to you beforehand. Your feedback is important, and I'll make sure to pass this along to ensure we improve our communication regarding ongoing renovations. If your travels bring you back to the area, we'd love the chance to provide you with a more complete and enjoyable experience.
10/10 Excellent
Tracy
Nov 25, 2023
Everything was great!
Tracy
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Tracy,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Property was in a great location for our needs and the staff was very accommodating to our needs.
Linda
Stayed 4 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Linda,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
2/10 Terrible
Kelly
Nov 17, 2023
Hotel is going through a remodel. Signs all around the property state that the remodel would be finished by 11/12, today’s date is 11/16. The pool and hot tub were closed and not communicated as such. Upon checking in, was given keys to a room that was already occupied. Less than satisfied with this situation
Kelly
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 17, 2023
Hi Kelly,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
Hi David,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
6/10 Okay
Lisa
Nov 13, 2023
Was not informed the ENTIRE front desk/lobby was under construction. Construction started on Sunday at around 8 am and my room was near the area being worked on. The person that checked me in was nice and apologized for the inconvenience which was nice but this stay was not the best. I wouldn’t have booked here had I known of the construction.
Lisa
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Hi Lisa,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
Hotel was very nice, staff was great, especially Sara, very helpfull when we arrived.
Carlos
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 5, 2023
Hi Carlos,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
6/10 Okay
Verified traveler
Business traveler
Nov 1, 2023
Liked: Cleanliness, staff & service, room comfort
Not bad but not wonderful
To be fair, the hotel lobby is under renovation, which I did not realize when booking. The staff was friendly but I was disappointed that they put me in adjoining room when the hotel did not have that many guests. I just was not comfortable.
Verified traveler
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
8/10 Good
STEPHEN
Oct 30, 2023
Liked: Cleanliness, staff & service
STEPHEN
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Hi Stephen,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
I enjoyed the hotel experience but please provide security on parking lots and lobby areas.
Artrena
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
Hi Jamie,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 Excellent
Sonja
Oct 23, 2023
Sonja
Stayed 1 night in Sep 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
10/10 Excellent
Fredrick
Traveled with family
Oct 14, 2023
Excellent staff
Fredrick
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Hi Fredrick,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Overnight crew is worthless- 2 Indian guys. Bed was horrible. Towels were dirty. Construction crews all day. Hot tub didnt work. Gym was disgusting and nothing was cleaned. Breakfast was decent and crew that prepared breakfast was awesome. The rest was a disaster.
Aaron
Stayed 15 nights in Sep 2023
Response from Sophia CSR on Oct 15, 2023
Hi Aaron,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
8/10 Good
brook
Oct 8, 2023
brook
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 29, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Always friendly, clean and the breakfast is delicious and plentiful
Chris
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 8, 2023
Hi Chris,I am beyond pleased to hear that you enjoyed everything about your stay! Thank you so much for the awesome feedback! I love to tell our staff how they are doing! We look forward to you returning in the future!
Very convenient to a lot of restaurants
Access to Hwy
Gene
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 6, 2023
Hi Gene,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
The bed was so comfortable. We were right by the elevator and I was worried it would be loud and noise, but we could not hear it at all. Probably one of the most quiet hotel stays we’ve ever had.
Amy
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 4, 2023
Hi Amy,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Walter
Business traveler, Traveled with family
Sep 27, 2023
Nice convenient and close to restaurant
Walter
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 28, 2023
Hi Walter,It is a delight to hear back from you regarding your recent stay with us - it's nice that you had a good overall impression of your visit. It's wonderful to hear that you found the accommodation convenient and liked our location. We hope to have the chance to serve you again on your next visit.
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
6/10 Okay
Norman
Business traveler
Sep 25, 2023
Disliked: Cleanliness
Im a very clean person. The cleaning staff doesn't clean well. The walls have stains. Had dust in some areas. The breakfast is limited. The dont have turkey or chicken sausage. They think everyone eats pork. I asked a few time for turkey sausage. The lady disnt even try to get it during my stay. The beds are not that comfortable. So i have stayed there since.
Norman
Stayed 1 night in Apr 2023
Response from Sophia CSR on Sep 25, 2023
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Hi Chris,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Hi Mark,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
This was the MOST comfortable bed and PILLOWS......oh my gosh.......I have ever slept on!! My most favorite part about this hotel. It did have a slight "odor" in the hotel, which I wasn't sure if it was just because it was an older hotel or what. Other than that, it was a great stay!
Lesa
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 19, 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
Hi Marcus,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Hi Angela,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
8/10 Good
Tiffanie
Sep 11, 2023
Liked: Cleanliness
Tiffanie
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Sep 13, 2023
Hi Tiffanie,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Janet
Sep 7, 2023
Janet
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 10, 2023
Hi Janet,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
8/10 Good
Alyssa
Traveled with family and small children, Traveled with family
The water pressure in the shower and bathroom sink were terrible. The ironing board and iron were prwtty worthless. Room was clean but beds were rock hard. Nice place to stay but need better mattresses for sure.
Alyssa
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 4, 2023
Hi Alyssa,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
Staffs are friendly. Room is clean and bed is comfortable. Will stay again.
Xin
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 22, 2023
Hi Xin,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!