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Rating 10 - Excellent. 148 out of 322 reviews" "
10 - Excellent
148
Rating 8 - Good. 115 out of 322 reviews" "
8 - Good
115
Rating 6 - Okay. 29 out of 322 reviews" "
6 - Okay
29
Rating 4 - Poor. 18 out of 322 reviews" "
4 - Poor
18
Rating 2 - Terrible. 12 out of 322 reviews" "
2 - Terrible
12
8.8/10
Cleanliness
9.0/10
Staff & service
7.8/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Tanyr
Traveled with family and small children, Business traveler
I booked and paid for the room one month in advance. When I arrived, they told me the hotel had been over booked so I had to find another hotel for the night, Very disappointing.
Enjoyed our stay . However we had a flood in the bathroom and no one was avail to fix. Also no housekeeping came to clean or give us towels that we had to use with the flood. Breakfast the food was cold and there was no coffee both days. Staff was nice at front desk.
Brenda
Stayed 2 nights in Oct 2023
8/10 Good
Stephen
Business traveler
Oct 25, 2023
Liked: Cleanliness, staff & service, amenities
When I checked in, the room had an issue with the leaking "P" trap on the bathroom sink. Needless to say that first night was interesting using the sink. I reported it the following morning and the front desk person said, "I've had a service order on that for a few days, and they shouldn't have rented that room to you." I was gone for the remainder of the day and the leak was fixed. Everything was satisfactory from that point on.
Stephen
Stayed 2 nights in Oct 2023
2/10 Terrible
Harry
Traveled with family
Oct 8, 2023
Disliked: Cleanliness
Dirty sheets
We checked into our room and everything looked nice and presentable. Once we pull the covers back on the bed there was what looked to be blood splattered all over the sheets. We called the front desk and the night manager came in to change the bedding. He was disgusted by the sheets and apologized for it. This was a first for us and hopefully a last.
Harry
Stayed 1 night in Oct 2023
8/10 Good
Chris
Oct 8, 2023
Liked: Staff & service
Chris
Stayed 1 night in Oct 2023
2/10 Terrible
PATRICIA
Traveled with partner
Oct 7, 2023
Disliked: Amenities
When I booked the reservation it was very confusing as I was actually looking for lodging in Mansfield OHIO not Mansfield ON !!!! Please consider crediting me for the Canadian booking. We live in Rochester NY and was traveling toward Louisville KY. Mansfield Ohio was our destination for late check in on Friday 10/6…. Not Ontario Canada!!!! I have a screen shot that proves the website showed the address as OHIO but the hotel is Ontario! I would be happy to send that to you -please give me an email and a person to direct this to -thank you so much, Patricia Doerr
The Fairfield Inn & Suites in Mansfield/ Ontario Ohio is a very clean, comfortable, and ecstatically pleasing. The breakfast buffet is excellent. Overall, I just thought the price at $200 was rather high for the Mansfield area. The only criticism of the room is the bathroom light is very dim.
Friendly staff, good breakfast. I did not have any lotion or hand soap in my room but it was very clean.
Tessa
Stayed 1 night in Sep 2023
6/10 Okay
Steven
Business traveler
Aug 30, 2023
Liked: Cleanliness, staff & service
The facility is fine. I received an email the day before checking in to ask me to pre-register. I was informed that all I had to do was stop by the front desk for my door key. I was also told that I would receive a text message when my room was ready for me.
When I arrived I had to go through the same normal procedures - show ID, present credit card, etc. No text telling me that my room was ready. Once I got to my room I received a text message ten minutes later telling me my room was ready.
When I went to get some ice I found out that the only ice machine in the building was on the first floor - I was on the third.
The customer service was excellent. I was staying for business and therefore needed a no frills option and that’s exactly what the hotel provided
Shilpa
Stayed 3 nights in Jul 2023
6/10 Okay
Christine, Amherst
Aug 1, 2023
Liked: Cleanliness
A bottle of shower gel that was glued to the shower wall randomly fell off in the middle of the evening. Breakfast options were really small compared to most other places we've stayed. Some random truck parked in the handicap spot that my daughter needed. Don't understand how this place was rated so highly...
Loved our stay here. staff was friendly even tho they were short handed,everything was clean and the breakfast was good and the coffee is excellent. Close to lots of stores and restaurants. I'll be back for sure.
Dana at the front desk went above and beyond for us. All the staff were helpful. The beds are comfortable and the breakfast was free, what more could you ask for? Lots of great restaurants within walking distance too.
The rooms were clean, amenities were nice and the price was good! Good location and a lot of restaurants nearby. It's an easy on/off to the highway. The rooms are a little dated, but they are clean and the beds are comfortable. I used the exercise room and it has a good amount of options for being smaller. I was very pleased with my stay and will likely stay again if I am ever in the area. Highly recommend!
Hotel is conveniently located in the middle of many restaurants and retail businesses. The building was very clean. Free breakfast was good. The heater in my room didn't work very well, it was cold all night. Otherwise I liked this hotel very much.
David
Stayed 1 night in Feb 2023
6/10 Okay
Ralph
Traveled with family
Jan 9, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Problem with tv not working.
Someone tried to access room in middle of night with keycard
Nice people ok location, Hotel is tried and needs a refresh, musty smell from the in room AC, had to shut off, got hot, could not open window even hough it was supposed to be an operable widow, trim coming off desk, furniture quite worn, enjoyed this place a few years ago, won't go back until it has been updated.
The location was perfect - easy to get to everywhere I needed to go.
Not sure if this could be called a "dislike", but the tub did not drain well during a shower.
I needed extra pillows. Housekeeper grab few brought them to me. I told her take her time, since she was busy working. She dropped what she was doing. She was very sweet to do that.