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Reviews of Holiday Inn Express Hotel & Suites Bucyrus, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Bucyrus, an IHG Hotel
1575 N Sandusky Ave, Bucyrus, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 192 out of 332 reviews" "
Rating 8 - Good. 94 out of 332 reviews" "
Rating 6 - Okay. 20 out of 332 reviews" "
Rating 4 - Poor. 10 out of 332 reviews" "
Rating 2 - Terrible. 16 out of 332 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susanna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, newly renovated and had good coffee. Happy they made the effort to put in a padded chair, but it was shaped weirdly and uncomfortable. The microwave was beautiful and a pleasure to use. Breakfast was excellent. The self-closing bathroom door was annoying. Linens/bed was comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Skylar

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have come here for years. Always been friendly and polite
Stayed 1 night in Apr 2024

10/10 Excellent

James, Parkersburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the front desk staff was very friendly and helpful. Only issue which wasn't huge was there wasn't enough food to feed the guests at breakfast time.
Stayed 1 night in Mar 2024

2/10 Terrible

Colleen

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation for a King size bed and I paid for my reservation at the time it was made. When I arrived to check in - I was given my room key, when I went to my room it was 2 queens. I went back to the desk to inform them of the mistake when I was told that they ran out of king size bed rooms. I showed them my reservation made a month prior and I was told that it’s a first come first bases. To top it off, the room was extremely out dated. We will not be returning.
Stayed 1 night in Feb 2024

2/10 Terrible

Colleen

Traveled with partner, Traveled with pets
Disliked: Staff & service
I just learned today that even though I had a reservation that I made a month prior to our arrival date for a king size bed, that they apparently do a first come first serve bases for room. I ended up with 2 queens instead of my king size bed that I reserved and paid for a month earlier.
Stayed 1 night in Mar 2024

8/10 Good

Nicole

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was construction close to the entrance. They blocked the road into hotel and began working early so there was no sleeping in.
Stayed 2 nights in Mar 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was nice.
Stayed 1 night in Feb 2024

8/10 Good

melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a king suite with jaccuzi thru Expedia and upon arrival was told no such room exists!! I was not happy however the front girl Barbie did excellent and contacted Expedia to get it fixed the room rate. It was after a lot of work on her part! Several staff say this always happens with Expedia they say there are rooms that they do not have! I feel Expedia owes me compensation as the hot tub was the sole reason for choosing this hotel!!! I am not happy!!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good and safe place
Stayed 1 night in Feb 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience here, pool heater was broken, which was unfortunate. Breakfast was yummy and well stocked. There were lots of options.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and quiet. Besides the pool area. We had a issue that our jacuzzi didnt work. They came right in had fixed was very nice. Was very enjoyable place to stay!!
Stayed 1 night in Dec 2023

2/10 Terrible

Derek

Stayed 1 night in Dec 2023

10/10 Excellent

Les

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in Oct 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Noelle

Traveled with partner
Liked: Amenities
Disliked: Staff & service
So much noise. Rooms need noise reduction measures.
Stayed 1 night in Oct 2023

10/10 Excellent

Dorsie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating to guests
Stayed 1 night in Oct 2023

8/10 Good

Craig

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and great value.
Good value. Best in Bucyrus. I would have rated a 10, except for the late night hooligans up until 4am.
Stayed 1 night in Sep 2023

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not home of course but the staff was very pleasant wish there was a dim light in the room for easier maneuvering in the dark very clean which I appreciated
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Aug 2023

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

John, Westerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Garry

Stayed 1 night in Aug 2023

8/10 Good

Derrick

Stayed 1 night in Aug 2023

10/10 Excellent

Cheryl

Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

2/10 Terrible

Amanda

Stayed 1 night in Jun 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here twice before and it is very pleasant and comfortable. Pool opens at 8 am, I had to go ask for towels twice at 9 am. Other than that no complaints. Nice breakfast.
Stayed 3 nights in Jun 2023

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
see above
Stayed 3 nights in Jun 2023

6/10 Okay

jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, well maintained, friendly staff, facility eas clean
Stayed 1 night in May 2023

10/10 Excellent

Carie

Stayed 1 night in May 2023

10/10 Excellent

Cheyenne

Stayed 1 night in Apr 2023

10/10 Excellent

Annastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond expectations staff was friendly and offered assistance when needed the pool was heated and the hot tub in the room was my happy place
Stayed 1 night in Mar 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great including cleanliness, comfort and front desk personnel.
Stayed 1 night in Mar 2023

8/10 Good

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable!
Stayed 3 nights in Jan 2023

10/10 Excellent

Angela, Canton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast has a lot of options but some are not done well...maybe less options but more quality

10/10 Excellent

joseph

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay all around!
Stayed 1 night in Nov 2022

8/10 Good

Christy

Stayed 1 night in Nov 2022

10/10 Excellent

Stacy

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I liked that there was no one in pool and hot tub the night I was there and my friend and I was allowed to take a canned beverage in to hot tub area and relax in their with peace and quiet , til the teens arrived in pool.
Stayed 1 night in Oct 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Sonya

Stayed 1 night in Oct 2022