Ratings based on 39 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Terrible , Terrible , TerriblePosted Sep 22, 2013
Smelled , Not maintained , Hospitality 0 , I would never stay in this hotel again
Recommendedby Richard from Floyd, VA
All Good, small town, older property.Posted Aug 13, 2013 on Hotels.com
My stay was very good for the price, great for travelers. Refrigerator, coffee, in room; bar and restaurant on property.
Recommendedby Tom from Elkhart, IN
Old and tiredPosted Jul 26, 2013 on Hotels.com
The rooms are tired and the chairs in the room were water spotted and dirty. The TV was old and did not work well - poor picture quality. The manager was on the telephone the total time we were checking in. No friendly greeting or acknowledgement. We did get extra towels as needed and the bathrooms were okay. If this were a low cost hotel, it would have been okay. But for the money we paid, I believe there are much nicer hotels in the area. We will just look harder next time.
for Everyoneby Knife from Downingtown, PA
I would stay here again.Posted Jul 23, 2013
The proprietor was uncommunicative and rather cold and unfriendly. Although we thanked him several times during our stay, not once did he thank us, his paying guests.
Recommendedby JC from Missouri
Posted Jul 9, 2013 on Hotels.com
Room was clean but looked worn-out except for the large screen TV. Large bathroom was a plus. The young woman working the check-in desk while not rude was unfriendly, appeared bored and did not make you feel welcomed.
for Business Travelersby Karla K. from Cleveland, Ohio
Very convenient to Ashland University, but.....Posted May 22, 2013 on Hotels.com
It was very clean and the staff was friendly. However, I felt that the information I got about the hotel was a bit misleading. It stated that they had better tv's than they had, which were the old ones. It also stated that they had a small refrigerator which is helpful to keep food in. There was a refrigerator...in the lobby. I also like a cold bedroom at night and there was a notice on the ac unit requesting that it not be turned colder...that if it quit, to turn it off for 30 minutes before restarting it. That made me leery of turning it to my comfort level. Also the one ice machine was downstairs at the end of another hallway, there, but not convenient. I won't be staying there again.
Recommendedby Steve from Lawrenceburg
No Business Center, water pipe issuesPosted May 12, 2013 on Hotels.com
I stayed at this hotel because of location to the job I was in town to do. They advertised that they had a business center and when I asked where it was they told me that they did not have one. They had a problem with the water pipes and they was running all night. Had to use a key to get in your room not a card???? They need alot of updates for the price they are charging.
for Personal Eventby A verified traveler
got what you paid forPosted Apr 29, 2013 on Hotels.com
It was ok. small out dated hotel but did not expect much going in.
for Personal Eventby Christina from NJ
Surrey InnPosted Mar 27, 2013 on Hotels.com
Nice location staff was friendly. Could have used a few more towels, and extra roll of toilet paper and no tissues.
for Everyoneby Nancy from Galloway, NJ
a hotel to be avoidedPosted Mar 22, 2013
Pros: Positives for this hotel included attached pub and walking distance from Ashland U, which was our destination. The king room was large w/ sofa bed
Cons: Everything except the favorite things!!!
Location: Excellent to Ashland U. Difficult to enter parking lot from main road
Would not return. No king bed available despite reservation for same. Staff could not understand why we were upset over the assignment of two double beds. Both my husband and myself are 6 feet tall and the first night was dreadful. They did move us the second night into a king room which was much more comfortable; however, the TV was falling off the wall and we couldn't make the maintenance person understand our concern and so it was not repaired. I'm sorry for the people who are staying there when it falls off. I think he couldn't understand English but when we showed him the loose bolts, he smiled and nodded and left. Very friendly but ineffective. The rooms were only cleaned up until 11 am, so the room had to be vacated at this time or it was not cleaned, so the room went uncleaned the second night. Linens, towels and toiletries were of a terribly inferior quality and they were unwilling to give additional ones despite the fact that the shampoo could only possibly clean a crew cut!!! The continental breakfast was a joke. The coffee was like water. There was a loaf of bread to make toast, and some stale pastries....seriously??? To reach the parking lot, you had to turn left off a major road and then enter a parking lot, pass through it, down an alley, over deep potholes, and past dumpsters to get to the hotel. Not an auspicious beginning