Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colton, California

Nice resort

Posted May 10, 2015
Pros: We loved the FOOD, except the sushi. The on-site performances were beyond me expectations!!!
Cons: The glassware of alcoholic beverages served by the pool/beach. And the service at front desk.
Location: We didn't really leave the resort, only to buy some goodies.
My boyfriend and I stayed at this resort the week before Spring Break. It wasn't crowded at all. The overall cleaniness of the rooms and the pools onsite were excellent. The resort has its own private beach, which was great and very convinient. The only things I found that were not so pleasent were the beverages, alcoholic drinks were served in plastic cups that were re-used; which I thought was a little weird. The staff for the most part were great, except for the front desk, the younger girls need more training. On the resort, during the night, there needs to be more lighting on the walk ways, it's too dark. The sushi restuarant needs improvement, especially on their sushi sashimi, we were very unsatisfied. However, all the other resturants were excellent, especially the Bugambillias. Overall, it was a good stay, we will definitely be back during the off season.
1 out of 5
by A verified travelerfrom ramirez

Oríble playa con arrecifes

Posted May 4, 2015
No me gusto estuve 2 hora ya que la playa tiene arresifes muy corta y el servicio pesimi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara

Posted May 2, 2015
La comida esta muy rica, los cuartos comods y limpios. Un poco caro.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom channelview Tx

Nice place

Posted Apr 26, 2015
Nice place I will recommend to any one looking to go back with some friends next year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Service !! Food!!

Posted Apr 18, 2015
Everything was great. Didn't know what to expect as this was our first resort stay.
5 out of 5
by A verified traveler

Great place to go!

Posted Apr 5, 2015
Pros: Beautiful facility, the pools were very nice and clean, private beach area.
Cons: A quicker check in and check out process (mostly check-in, that part took a little too long). More umbrella chairs at the beach (many didn't have sha
Location: We only stayed one night, so we didn't leave the resort at all.
The room we booked was a Junior Suite and yet was very spacious, clean, and the bathroom was luxurious. We loved it and want to go back some day.
3 out of 5
by A verified travelerfrom guadalajara

Las instlaciones del hotel en general son buenas,

Posted Mar 24, 2015
Pros: las instalaciones, albercas
Cons: los alimentos, urge
En general bien, sin embargo los alimentos en las 3 comidas en general no son buenas. El restaurant japones, los alimentos que sirven son porciones muy pequenas (poca comida)
4 out of 5
by A verified travelerfrom Abbotsford, BC

10 days was more than enough.

Posted Mar 18, 2015
Pros: The hostesses at both Capri and the buffet were very friendly. Great view. Quiet.
Cons: Let guys in tanks into buffet for lunch & breakfast, otherwise you had to go get changed or carry 2 shirts with you. Entertainment was sub par.
Location: The flea market in Santiago is great! Ask for Ricardo if you need a cab...he speaks English & you can hire him for the day too if you want.
Found the beds to be VERY hard...I like firm, but this was hard. Not a lot of action here. Disco opened at 11, but between dinner & that, there was no 'happening' place to be. We ended up at lobby bar (Laura & Luiz are amazing!) but with the lounge piano player 3 nights a week, not too exciting, although it was definitely better with the pianist there than without. Beach bar was very small, no more than 6 stools and no room to hang out. Bar tenders there weren't overly friendly. Resort is on a steep incline. While most is wheelchair friendly, we did see some people in chairs as well as elderly people struggle with the incline. Watch out for sand fleas...had to visit Wal-Mart to get meds for those. Didn't make it to Kyoto a la carte...that was supposed to be the best one...but most of the seats were reserved for the Premium Club and wouldn't open til closer to dinner time, so didn't bother. Didn't like that there were different levels of service & what was available to the different levels. Not a bad place, but won't go back...I need a bit more action. This is a great place for families with young kids as the beach is pretty safe (another downer for us but we did know going that it was protected) or the elderly who are very happy at night to play cards in the lobby. They seemed to have forgotten the middle group of people.
Comment from Hotel Management
Mar 23, 2015 by Barcelo Karmina , Hotel Management
Dear Lisa, We appreciate your comments very much, as this helps us to continue improving our facilities and services. We are glad to read that you had an overall nice stay at our Hotel, we will certainly share your comments to Laura and Luis. We are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have the opportunity and privilege to welcome you again and regain your confidence with our service. Warm regards, Barcelo Karmina Palace
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Very Nice hotel & amazing beach.

Posted Mar 15, 2015
Beautiful hotel, family oriented but it could also be an adult gig as well. Nice beach and entertainment. However, service at the beach is in need of more waiters. One waiter was not enough for 60 people. Poor guy.
Comment from Hotel Management
Mar 23, 2015 by Barcelo Karmina , Hotel Management
Dear Miguel, Thank you for sharing your comments, we greatly appreciate them and are glad to read you had a nice experience in our hotel! Your observations will contribute to improve our service in every possible way; they have been shared with our management team. Warm regards, Barcelo Karmina Palace
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nebraska

Best Kept Secret !!!

Posted Feb 22, 2015
Pros: Could not be better! Small enough to feel cozy, large enough to have it all. Mature trees, shrubs and flowers were breathtaking.
Cons: nothing. The staffs English was generally very poor, but I actually liked this as we felt far removed from the conventional. We lacked for nothing.
Location: Not much to see or do, but thankfully the resort had it all and we were never bored in ten days. City tour was OK, but there is just not much to see.
Our mid February stay was the best of many Mexican vacations. We will be back next year! Great temps, very mild winds, perfectly laid out resort that was big enough to have everything, but small enough to feel cozy. Never had to wait in line or compete for a pool side chair. Food, staff, and evening entertainment was splendid. Loved our room and view. Mature plantings and flowers were breathtaking.