Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom nebraska

Best Kept Secret !!!

Posted Feb 22, 2015
Pros: Could not be better! Small enough to feel cozy, large enough to have it all. Mature trees, shrubs and flowers were breathtaking.
Cons: nothing. The staffs English was generally very poor, but I actually liked this as we felt far removed from the conventional. We lacked for nothing.
Location: Not much to see or do, but thankfully the resort had it all and we were never bored in ten days. City tour was OK, but there is just not much to see.
Our mid February stay was the best of many Mexican vacations. We will be back next year! Great temps, very mild winds, perfectly laid out resort that was big enough to have everything, but small enough to feel cozy. Never had to wait in line or compete for a pool side chair. Food, staff, and evening entertainment was splendid. Loved our room and view. Mature plantings and flowers were breathtaking.
4 out of 5
for Everyone
by A verified travelerfrom Minnesota

Great Hotel--NO BEACH

Posted Feb 13, 2015
Pros: big rooms, good food
Cons: pools were to cold, hot tub was luke warm at best
Location: There is a Walmart an other restaurants nearby. Miramar beach by taxi or bus.
We liked everything about this hotel -the rooms were great--the food was great--the grounds were beautiful. The major downfall of this hotel is that it doesn't have a long stretch of beach to take walks on. It is connected (via a gate and a downward path) to a long beach-- which is kind of dirty-but you have to climb over rocks and go through questionable water (depending on the tide) to get the long beach. Then you can walk a long past lots of condos etc and even get to a Walmart. Otherwise you can take the bus or taxi to Miramar beach. If you don't care a bout the beach--this a great place.
5 out of 5
for Everyone
by A verified travelerfrom Kamloops B.C. Canada


Posted Feb 9, 2015
Pros: The staff was very friendly and in most cases spoke and understood english as our spanish is not so good. The view was second to none.
Cons: King beds need to be upgraded.
Location: We stayed at the Barcelo in Manzanillo and there was shopping close by, Walmart, flea market, banking,and restaurants.
We really enjoyed our stay at the resort, The food, services, room, and staff were absolutely great. The only complaint we had was the King bed should be replaced with a pillow top style as we had to request extra padding since the springs were jabbing us in the back. The staff made sure that problem was taken care of after the first night in the room. We went snorkeling with Jaime, and he was very knowledgeable about the area and spoke very good english. The sunset cruise was great and we met some really great people, and saw a pod of dolphins as well. We did some shopping off the resort and found we were very safe and were not bothered by vendors.
4 out of 5
for Everyone
by A verified travelerfrom Alberta

Would come back

Posted Jan 12, 2015
Pros: friendly staff
Cons: price and speed of internet
Location: not very much
Overall a nice place to stay Front desk staff were a little rude at check in Must have had a bad day The snack bar was overdue for a cleaning when we arrived but seemed okay after that Average food quality but never any long lines The cost of internet is pretty high for it not being dependable Would come back
Comment from Hotel Management
Jan 19, 2015 by Barcelo Karmina Palace, Hotel Management
We thank you for your kind comments regarding your recent stay with us. We are glad you were completely satisfied with our service and food; I will pass on your comments regarding the attention you received from the front desk’s staff and the cost of internet. We hope to welcome you soon, Kind regards, Barcelo Karmina Palace
4 out of 5
for Everyone
by A verified travelerfrom Morelia Mexico

Pro y contras

Posted Jan 10, 2015
Comment from Hotel Management
Jan 19, 2015 by Barcelo Karmina Palace, Hotel Management
Agradecemos el tiempo que tomó para calificar su estancia en nuestro hotel. Esperamos tener la oportunidad de servirle en sus próximas vacaciones. Atentamente, Barceló Karmina Palace
4 out of 5
for Everyone
by A verified traveler


Posted Jan 9, 2015
Comment from Hotel Management
Jan 19, 2015 by Barcelo Karmina Palace, Hotel Management
Agradecemos sus comentarios, tenga por seguro que se pasarán a la dirección para que se verifique el procedimiento del registro para que éste pueda mejorarse. Esperamos tener el honor de recibirlo nuevamente en esta su casa. Cordialmente, Barceló Karmina Palace
5 out of 5
for Everyone
by A verified travelerfrom 7012

Hotel con playa, actividades y área para niños

Posted Nov 22, 2014
En general muy bien el hotel, sus instalación muy viejas, pero con excelente mantenimiento dentro del cuarto y en los exteriores, tomo muy limpio! La recepción del vehículo, no tienen quien lo reciba y tienes que ir tu mismo, el registro es muy tardado para entrar a tu cuarto, el bufete pueden mejorarlo, no es muy bueno, no tienen ayentadores de moscos en ningún lado, pero es tranquilo, bonito, bueno y se esmeran en cambiar las cosas.
1 out of 5
by A verified travelerfrom Australia

Don't do it!

Posted Nov 17, 2014
Pros: Not much.
Cons: Staff; processes; food; rooms...
Location: Location is okay but better hotels nearby that are closer on the beach. The grounds are pretty.
Our booking was made 6 months prior and it took nearly the same length of time to actually get checked into a room. Once we finally were given a room, it smelled strongly of mould and staleness. The staff are not helpful and one in particular was a big problem. Check back - i will find his name. If you like lining up for everything; having to have a voucher for everything; buffet food; being treated poorly - then this is your place. We don't, so we left and went to a better hotel down the road. Good luck.
4 out of 5
for Families
by brayanfrom San jose California

3 night stay

Posted Nov 9, 2014 on Hotels.com
Great hotel, great customer service and they all know english. The only complaint i have is my room had an old TV, old couches and the rooms are not sound proof. I could hear our neighbors next door have a normal conversation. Hotels pools, the beach and the resaurants were awsome. I will defenetly go back again.
Comment from Hotel Management
Jan 17, 2015 by Director Clientes, Hotel Management
Dear Brayan, We greatly appreciate your kind comments regarding your recent stay at our hotel. Your feedback is greatly appreciated, we are currently working in our suites updating the sofas and some of the suites now have flat screen tv's. We hope in your next visit you can enjoy them! We are glad you had an overall great stay and hope to have the pleasure of weolcoming you back on your next vacations. Kind regards, Barcelo Karmina Palace
3 out of 5
for Couples
by jacobofrom Mexico

Falta de supervision

Posted Nov 6, 2014 on Hotels.com
El hotel esta bonito, pero muy descuidado. Se ve que no hay un buen gerente quw supervisa. La comida es muy mediocre, grasosa y desabrida. La cocinan nadie la supervisa ni la prueban. Piden encuestas en cada restaurante, pero se ve que nadie las lee. El baño de la alberca esta obscurisimo
Comment from Hotel Management
Jan 10, 2015 by Director Clientes, Hotel Management
Estimado Jacobo, Antes que nada muchas gracias por su visita y por tomar el tiempo en compartir su experiencia en su reciente estancia en nuestro hotel. Lo más importante para nosotros es la satisfacción del cliente, razón por la cual sus aportaciones serán tomadas en cuenta para mejorar nuestros servicios. Haremos lo necesario para que la variedad y sabor en los centros de consumo sean de pleno agrado de quien nos visita. Le esperamos pronto! Cordialmente, Barceló Karmina Palace