Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Would come back

Posted Jan 12, 2015
Pros: friendly staff
Cons: price and speed of internet
Location: not very much
Overall a nice place to stay Front desk staff were a little rude at check in Must have had a bad day The snack bar was overdue for a cleaning when we arrived but seemed okay after that Average food quality but never any long lines The cost of internet is pretty high for it not being dependable Would come back
Comment from Hotel Management
Jan 19, 2015 by Barcelo Karmina Palace, Hotel Management
We thank you for your kind comments regarding your recent stay with us. We are glad you were completely satisfied with our service and food; I will pass on your comments regarding the attention you received from the front desk’s staff and the cost of internet. We hope to welcome you soon, Kind regards, Barcelo Karmina Palace
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Morelia Mexico

Pro y contras

Posted Jan 10, 2015
Comment from Hotel Management
Jan 19, 2015 by Barcelo Karmina Palace, Hotel Management
Agradecemos el tiempo que tomó para calificar su estancia en nuestro hotel. Esperamos tener la oportunidad de servirle en sus próximas vacaciones. Atentamente, Barceló Karmina Palace
4 out of 5
Recommended
for Everyone
by A verified traveler

HORA DE CHEK IN

Posted Jan 9, 2015
Pros: MUCHO
Cons: HAY ALGUNAS PARTES DE LOS BAÑOS DONDE LAS PARTES DE ALUMINIO SE VEN YA MUY PERCUDIDAS Y PARTES DE LA MADERA DE LOS MUEBLES DE LA HABITACION TAMBIEN.
Location: TODO ES PRECIOSO
LA ESTANCIA MUY BUENA, SOLO AL MOMENTO DE REGISTRARNOS NOS TARDAMOS MAS DE UNA HORA
Comment from Hotel Management
Jan 19, 2015 by Barcelo Karmina Palace, Hotel Management
Agradecemos sus comentarios, tenga por seguro que se pasarán a la dirección para que se verifique el procedimiento del registro para que éste pueda mejorarse. Esperamos tener el honor de recibirlo nuevamente en esta su casa. Cordialmente, Barceló Karmina Palace
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 7012

Hotel con playa, actividades y área para niños

Posted Nov 22, 2014
En general muy bien el hotel, sus instalación muy viejas, pero con excelente mantenimiento dentro del cuarto y en los exteriores, tomo muy limpio! La recepción del vehículo, no tienen quien lo reciba y tienes que ir tu mismo, el registro es muy tardado para entrar a tu cuarto, el bufete pueden mejorarlo, no es muy bueno, no tienen ayentadores de moscos en ningún lado, pero es tranquilo, bonito, bueno y se esmeran en cambiar las cosas.
1 out of 5
by A verified travelerfrom Australia

Don't do it!

Posted Nov 17, 2014
Pros: Not much.
Cons: Staff; processes; food; rooms...
Location: Location is okay but better hotels nearby that are closer on the beach. The grounds are pretty.
Our booking was made 6 months prior and it took nearly the same length of time to actually get checked into a room. Once we finally were given a room, it smelled strongly of mould and staleness. The staff are not helpful and one in particular was a big problem. Check back - i will find his name. If you like lining up for everything; having to have a voucher for everything; buffet food; being treated poorly - then this is your place. We don't, so we left and went to a better hotel down the road. Good luck.
4 out of 5
Recommended
for Business Travelers
by Davidfrom Guadalaja

Disfrute mucho de este hotel

Posted Oct 14, 2014 on Hotels.com
En general el hotel me encanto. Solo dos observaciones. El servicio de check out es pésimo. Hicimos mas de 30 minutos esperando a que cortaran la banda. Deberían tener algún servicio express. Y el otro el check out es muy temprano.cobran por hacer la salida mas tarde pero no hay como bañarse eso limita mucho esa alyernativa
Comment from Hotel Management
Jan 3, 2015 by Director Clientes, Hotel Management
Estimado David, Agradecemos sus comentarios en referencia a su reciente visita en nuestro hotel. Nos complace leer que disfrutó su estancia y de nuestras instalaciones. De igual manera, estaremos comentando con nuestro gerente de recepción revise el proceso de check out para que pueda agilizar el mismo. En cuanto a la hora de salida, el horario se establece de acuerdo a la política de la empresa, nos encantaría poder extender un poco más este horario, sin embargo es el tiempo que requerimos para poder entregarla de nuevo. Esperamos poder darle nuevamente la bienvenida a esta su casa. Saludos cordiales, Barceló Karmina Palace
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CALIFORNIA

BEAUTIFUL HOTEL

Posted Oct 7, 2014
Pros: The club premium room was very nice and the bed was really comfortable.
Cons: Free phone calls to USA and Canada would be helpful.
Location: Not much to do or places to go nearby. Good for a romantic vacation for alone time!
We had a great time! Enjoyed the warm water and beautiful grounds. We paid for the premium club which we felt was well worth it. Although we never received a welcome drink or the WiFi code for the internet. We had to call and ask for the WiFi code. The WiFi is really slow and unreliable. The hotel does not sell phone cards and charges $3.00 per minute. Hotel is well kept. Staff needs some training about hotel and services provided. Most of the staff were friendly but not all! Buffet needs more choices and variety!!! We were disappointed in the buffets. Only one restaurant open for breakfast, lunch and dinner due to low occupancy. Room service needs some help with food orders. Out of 3 room service order requests only 1 was correct! Hotel air conditioning was turned off in Lobby area due to low occupancy so were uncomfortable along with the staff. Never saw a show due to the extreme humidity as it was outdoors and just to hot to sit outside. Called the concierge and she said she would return the call...never got a call back. Had to call her again.
4 out of 5
Recommended
for Couples
by Marifer Bustamantefrom Guadalajara

un excelente fin de semana

Posted Sep 30, 2014 on Hotels.com
La pasamos increíble. Mi novio y yo comimos riquísimo, tomamos bastante y disfrutamos de las instalaciones. Lo único que no muy recomendamos es el restaurante japonés. Nos encantaría volver pero el check in debería ser a la una. GRACIAS!!
4 out of 5
Recommended
for Business Travelers
by Joeyfrom San Diego

Great place for couples and family

Posted Sep 21, 2014 on Hotels.com
beautiful landscape, great gym, plenty of pool and beach area. Only complaint is no fans or a/c in restaurants besides one and the lobby is airflow cooled as well. It's Manzanillo, you will drench your shirt with sweat.
5 out of 5
Recommended
for Getaway With Friends
by Mariafrom Los Angeles

Best hotel in Manzanillo!

Posted Sep 20, 2014 on Hotels.com
I fell in love with this hotel! Good food, fun activities! I did not expect this much fun ! Everyone was so courteous and the staff made us feel very welcomed. We will definitely come back again!