Aerial view

Reviews of Grand Isla Navidad Golf & Spa Resort with Marina

4.5 out of 5
Grand Isla Navidad Golf & Spa Resort with Marina
Circuito de los Marinos s/n, Fraccionamiento Isla Navidad, Isla Navidad, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1008 reviews" "
Rating 8 - Good. 269 out of 1008 reviews" "
Rating 6 - Okay. 107 out of 1008 reviews" "
Rating 4 - Poor. 30 out of 1008 reviews" "
Rating 2 - Terrible. 25 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Traveled with family
Disliked: Staff & service, amenities
Property is an old hotel but still in usable condition. Staff and service is very poor, I had and all inclusive package and you have to look for a waitress to serve you, both restaurant and pool. Looks like staff don’t want to be there for work. You’re very limited in food. You’ll not have a lot of options at the buffet, one morning my wife had to asked to changed the morning milk because it looked and tasted spoiled, you have to asked the server to refill your beverage or food at the buffet bar. Hotel needs more entertainment or shows, the only entertainment you’ll have is if you go to Barra de navidad. I don’t recommend this hotel to anyone if they’re looking for a good time. I’ll not come back my self to this resort.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jesus

Liked: Amenities
Amazing Views, and quiet place.
Stayed 2 nights in Mar 2024

10/10 Excellent

danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They acknowledged our Expedia status and upgraded us to a nice suite with best view. Great place quiet and best view of the bay. Will definitely go back and visit.
Stayed 2 nights in Mar 2024
Response from Gerencia General on Mar 18, 2024
Dear Danny: We're so glad to hear that you had a great experience during your stay at our hotel! We always strive to make our guests feel valued and well taken care of. It's wonderful to hear that you enjoyed the upgrades and the beautiful view of the bay. We look forward to welcoming you back for another visit in the future!

10/10 Excellent

Arthur

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was excellent - friendly, helpful. and professional. Also, food service, quality and quantity was superb. Views were magnificent; and the property itself is gorgeous. The stay was definitely a value. We will return. Downsides: property is older-which is fine- but cleanliness was not up to par.
Stayed 2 nights in Mar 2024
Response from Gerencia General on Mar 11, 2024
Thank you for sharing your experience at Grand Isla Navidad Resort, Arthur. It's great to hear about the fantastic staff, food, and views. Your feedback helps future guests make informed decisions. We'll make sure to pass on your concerns about cleanliness to the management team. We look forward to welcoming you back soon.

10/10 Excellent

Joaquin Esteban

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and location
Stayed 3 nights in Feb 2024
Response from Gerencia General on Mar 4, 2024
Thank you, Joaquin Esteban, for sharing your review of Grand Isla Navidad Resort. We're glad to hear that you found the staff and location amazing. We hope you had a fantastic stay!

10/10 Excellent

jim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is exceptional.
Stayed 28 nights in Feb 2024
Response from Gerencia General on Mar 4, 2024
Thank you for your review, Jim. I'm glad to hear that you found the staff at Grand Isla Navidad Resort exceptional. If you have any more feedback or need assistance with anything else, feel free to let us know.

10/10 Excellent

Sandra Rocio

Liked: Amenities
Need more chair at beach
Stayed 2 nights in Feb 2024
Response from Gerencia General on Mar 2, 2024
Thank you for your feedback, Sandra Rocio. We will consider adding more chairs at the beach for our guests' comfort. We appreciate your suggestion to improve our services. We hope to welcome you back to Grand Isla Navidad Resort in the future.

6/10 Okay

Suzanne

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It is a grand old resort. It just needs some updating. The room smelled a little musty and the furniture and bathroom fixtures were old. But the people were wonderful and we really enjoyed the wait staff and bartenders. I’m not sure if I would stay there again but loved the boat taxi to Barra and restaurants.
Stayed 4 nights in Feb 2024
Response from Gerencia General on Mar 2, 2024
Thank you Suzanne, for sharing your experience at the resort. It sounds like the charm of the property is still there, but some updates are needed to enhance the overall experience. It's great to hear that the staff were fantastic and that you enjoyed the boat taxi and restaurants in the area. Hopefully, the resort will take your feedback into consideration and make some improvements for future guests. We appreciate your honest review.

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet resort across from Barra. Enjoyed our stay…
Stayed 2 nights in Feb 2024
Response from Gerencia General on Feb 29, 2024
Thank you for sharing your review, Mindy. We are glad to hear that you enjoyed your stay at Grand Isla Navidad Resort. If you are looking for a peaceful and relaxing retreat across from Barra, this resort is a great choice. We hope to welcome you back soon for another enjoyable experience.

8/10 Good

Priscilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely huge property. Staf friendly and gracious. Amenities include golf, tennis, pools, and marina. Nice place to relax.
Stayed 3 nights in Feb 2024
Response from Gerencia General on Feb 22, 2024
Dear Priscilla: Thank you for your review! We are glad to hear that you enjoyed our vast property and all of the amenities we have to offer. Our staff works hard to provide a welcoming and gracious environment for our guests.We hope you were able to take advantage of the golf, tennis, pools, and marina during your stay. We hope to welcome you back soon for another relaxing getaway.

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No waiters/waitress gave service to beach area area of hotel, was there for one hour and a half and no service was given but overall great place
Stayed 1 night in Feb 2024
Response from Gerencia General on Feb 16, 2024
Hi Raúl:Thank you for your review. We apologize for the lack of service in the beach area. We appreciate your feedback and will work on improving our service in that area. We're glad that you still found the overall experience at Grand Isla Navidad Resort to be great.We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Jerry

Liked: Staff & service, property conditions & facilities
The property is beautiful and well maintained. Our room for the first night had a strong odor of mildew and mold. It thought that the room had probably just been closed up and that it would dissipate. It did not and we felt sick the next morning. The room also had a dehumidifier in it that the other rooms didn't indicating that management was aware of the problem. We emptied the dehumidifier 5 times in less than a day. We asked for another room which they gave us but we were not able to see it until after 6 pm. The room was a downgrade from the room that we had paid for as it didn't have the view that we had paid for. There was no compensation offered and we didn't pursue it because our stay had already been disrupted enough and didn't want more grief on our Valentine's stay.
Stayed 2 nights in Feb 2024
Response from Gerencia General on Feb 16, 2024
Dear Jerry;Thank you for your review. We apologize for the inconvenience you experienced during your stay at Grand Isla Navidad Resort. We have taken note of your concerns regarding the odor and the room downgrade. We understand that the dehumidifier and lack of compensation were disappointing. We will address these issues to ensure a better experience for future guests. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just across lagoon from town accessed by 24hr water taxi. $1 each way...cute town. Hotel is a little dated but nice ..
Stayed 2 nights in Feb 2024
Response from Gerencia General on Feb 12, 2024
Thank you for your review, Robert! We appreciate your feedback on the Grand Isla Navidad Resort. It's great to hear that the hotel is nice, despite being a little dated. The location of the hotel, just across the lagoon from town, sounds convenient with the 24hr water taxi service. We hope you had a wonderful time exploring the cute town.

10/10 Excellent

Inesa

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I have stayed here multiple times and will return. The only comment I would make is them allowing non electric cars to park where the Tesla charging station is.
Stayed 2 nights in Jan 2024
Response from Gerencia General on Feb 7, 2024
Thank you for your review, Inesa. We appreciate your loyalty to our hotel and are glad to hear that you have had a great experience staying with us multiple times. Your feedback regarding the parking spot for Tesla charging station is noted, and we will work on improving this issue. We look forward to welcoming you back to the Grand Isla Navidad Resort in the future.

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice! Going to the room reminded me of staying in a castle with all the old stone walls. Very cool. The pool was nice and warm to swim in and quite big. Lots of chairs around the pools. You can actually start at the highest part of the pool and slide down into another part of the pool. We used the water taxi to take over to Barra which was great! We had our breakfast at the hotel which was included with our room. The breakfast was very good with lots of variety and the service was excellent! Some decor in the rooms could use a little touch up but otherwise the main common rooms were kept up pretty good.
Stayed 1 night in Jan 2024
Response from Gerencia General on Feb 7, 2024
Thank you for your review, Cindy! We're glad you enjoyed your stay at Grand Isla Navidad Resort. The hotel has a unique castle-like ambiance with old stone walls, creating a cool and memorable experience. The pool was spacious and warm, perfect for swimming, with plenty of chairs for relaxation. The water taxi to Barra was a convenient and enjoyable way to explore the area. The included breakfast offered a wide variety of options and the service was excellent. We appreciate your feedback about the decor in the rooms and will consider your suggestion for improvement. Overall, we're glad you had a pleasant experience at our hotel.

8/10 Good

kenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property location is beautiful but the property it self is in need of repairs/renovations . Food choices not very good just ok. I will say property is very clean and employees exhibited excellent customer service.
Stayed 2 nights in Jan 2024
Response from Gerencia General on Jan 29, 2024
Thank you for sharing your feedback. We appreciate your positive comments about the cleanliness of the property and the excellent customer service provided by our employees. We always strive to provide a clean and welcoming environment for our guests.Regarding the property needing repairs or renovations, we take your feedback seriously and we will look into addressing any issues that may need attention. We are constantly working to improve our facilities to ensure our guests have a pleasant and comfortable stay.Regarding the food choices, we apologize if they did not meet your expectations. We always aim to offer a diverse menu that caters to different dietary preferences. We appreciate your comments and will take them into consideration when reviewing and updating our food offerings.Once again, thank you for your feedback. We value your opinion and will use it to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay..

6/10 Okay

Ana

Stayed 1 night in Jan 2024
Response from Gerencia General on Feb 12, 2024
Gracias por su visita a Grand Isla Navidad Resort.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Gerencia General on Jan 22, 2024
Gracias por su visita a Grand Isla Navidad Resort.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional. Our morning breakfast in the hotel was on a beautiful buffet with fresh fruits and eggs to order. The days we ordered from menu were equally lovely. Service staff while dining were just wonderful. Thank you! We will return’
Stayed 4 nights in Jan 2024
Response from Gerencia General on Jan 22, 2024
Thank you so much for taking the time to share your kind review, Janet! We're so glad to hear that the hotel staff was professional and that you enjoyed the breakfast buffet and menu options. It's great to know that the service staff during dining were wonderful as well. We appreciate your feedback and look forward to your return to Grand Isla Navidad Resort.It will be incredible to welcome you back again!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Korina & Fernanda we’re very helpful at the front desk. Marco, Juan, & Emilio made our restaurant experiences fantastic! Food was absolutely top notch! Friendly Sergio bartender was great! Rooms were very clean. Property was beautiful, quiet & relaxing! Gustof was a great waiter! Lunch service could have been improved. But, overall, this is an amazing resort! I’ve been to many resorts, I highly recommend this one.
Stayed 2 nights in Jan 2024
Response from Gerencia General on Jan 22, 2024
Thank you so much for your review Mr. Raymond! We're glad to hear that Korina, Fernanda, Marco, Juan, Emilio, Sergio, and Gustof provided excellent service, and for sure we are going to share this positive comment with them to keep them motivated and continue with the quality service. We appreciate your recommendation and hope you'll visit us again soon at Grand Isla Navidad Resort!

2/10 Terrible

jesus

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Don’t like the customer service at lobby
Stayed 6 nights in Dec 2023
Response from Gerencia General on Dec 27, 2023
Thank you for your review, Jesus. We are sorry to hear that you were not satisfied with the customer service at the lobby of the Grand Isla Navidad Resort. We appreciate your feedback and will work on improving our service. We strive to provide a friendly and welcoming atmosphere for all our guests. Thank you for choosing to stay with us.

10/10 Excellent

France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hôtel
Super séjour je conseille
Stayed 1 night in Dec 2023
Response from Gerencia General on Dec 21, 2023
Merci beaucoup pour votre avis positif! Nous sommes ravis de savoir que vous avez passé un super séjour à notre hôtel Grand Isla Navidad Resort. Nous espérons vous revoir bientôt pour une nouvelle expérience incroyable.

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023
Response from Gerencia General on Dec 27, 2023
Thank you for your review, Jesus. We are sorry to hear that you were not satisfied with the customer service at the lobby of the Grand Isla Navidad Resort. We appreciate your feedback and will work on improving our service. We strive to provide a friendly and welcoming atmosphere for all our guests. Thank you for choosing to stay with us.

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It's an island bay pretty nice room just needs a bit of TLC to the doors to the balcony
Stayed 1 night in Dec 2023
Response from Gerencia General on Dec 20, 2023
Thank you so much for your important comments, Luis. We appreciate your feedback about the nice room at Grand Isla Navidad Resort. We will make sure to address the issue about the balcony doors and provide the necessary attention.We hope you’ve had a pleasant stay overall and thank you for choosing our hotel.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Gerencia General on Dec 20, 2023
Gracias por su visita a Grand Isla Navidad.

6/10 Okay

Mario

Stayed 1 night in Nov 2023
Response from Gerencia General on Dec 20, 2023
Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Gerencia General on Dec 20, 2023
Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

jose

Stayed 3 nights in Nov 2023
Response from Gerencia General on Nov 22, 2023
Gracias por su visita a Grand Isla Navidad Resort.

2/10 Terrible

Angel

Stayed 2 nights in Nov 2023
Response from Gerencia General on Dec 20, 2023
Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

Josh

Stayed 3 nights in Nov 2023
Response from Gerencia General on Nov 22, 2023
Thank you for your visit at Grand Isla Navidad Resort.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place and amazing people.
The entire staff was oustanding. Javier, Gustavo, Ramon, just to name a few, were friendly and made the trip memorable. Please thank the staff for being more than staff, but good people who made a beautiful place even more enjoyable. I would advise management being a bit more clear when groups are planning a dinner. Our party was told that we had reservations at Antonio's, only to learn 5 minutes prior that the resturant was closed. A bit of a disappointment.
Stayed 9 nights in Nov 2023
Response from Gerencia General on Dec 20, 2023
Thank you, David, for your review of Grand Isla Navidad Resort. We are glad to hear that the staff, including Javier, Gustavo, and Ramon, provided outstanding service and made your trip memorable. We will be sure to pass on your appreciation to them. We apologize for the confusion regarding the restaurant reservation and will take your feedback into consideration for improved communication in the future. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Cesar

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
?
Stayed 1 night in Oct 2023
Response from Gerencia General on Nov 11, 2023
Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

Isabella

Stayed 2 nights in Oct 2023
Response from Gerencia General on Nov 11, 2023
Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

Carlos

Stayed 1 night in Oct 2023
Response from Gerencia General on Oct 30, 2023
Gracias por su visita a Grand Isla Navidad Resort.

6/10 Okay

Elena

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Parece que en algún momento el hotel fue muy bonito, ahora está descuidado, viejo y en malas condiciones. El paquete todo incluido no es realmente todo incluido (no tienen café expreso, por ejemplo). El paisaje es muy bonito pero definitivamente no regresaría.
Stayed 4 nights in Oct 2023
Response from Gerencia General on Oct 30, 2023
Hola Elena, gracias por compartir tu experiencia en el Grand Isla Navidad Resort. Lamentamos saber que encontraste el hotel descuidado. Es importante que los establecimientos mantengan un buen estado para brindar una experiencia positiva a los huéspedes. También es decepcionante que el paquete todo incluido no incluya ciertos servicios como el café expreso. Aunque el paisaje es bonito, entendemos tu decisión de no regresar. Esperamos que tengas mejores experiencias en tus próximos viajes. Saludos.

10/10 Excellent

Hector, mc kinney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reaction of the staff to the hurricane erasing the access road was flawless and should be commended Excellent
Stayed 2 nights in Oct 2023
Response from Gerencia General on Oct 18, 2023
Thank you for your review, Hector. We appreciate your positive feedback on the staff's reaction during the hurricane. It's great to hear that they handled the situation well. We will make sure to pass on your commendation to the staff. Your kind words are very much appreciated. We hope you had an excellent stay at Grand Isla Navidad Resort. Please let us know if there's anything else we can assist you with.

6/10 Okay

Julia Clare

Stayed 5 nights in Oct 2023
Response from Gerencia General on Oct 16, 2023
Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

Alan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been there many times and intend to go again. Great people, food, drink. and lots to do. Will be back again sooner than later.
Stayed 2 nights in Sep 2023
Response from Gerencia General on Sep 29, 2023
Thank you Alan for your positive review about the Grand Isla Navidad Resort.We're glad to hear that you had a great time with the friendly staff, delicious food, and a wide range of activities. We look forward to welcoming you back again soon!

10/10 Excellent

Ronald

Stayed 4 nights in Sep 2023
Response from Gerencia General on Sep 18, 2023
Estimado Sr. Ronald, Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

clarence

Liked: Staff & service, property conditions & facilities, room comfort
Peace and quiet
As always,wonderful
Stayed 2 nights in Sep 2023
Response from Gerencia General on Sep 18, 2023
Thank you, Clarence, for your kind review titled "Peace and quiet" at the Grand Isla Navidad Resort.We are glad to hear that your experience was wonderful as always. Our staff strives to provide an amiable and peaceful environment for all our guests. We hope to welcome you back soon for another relaxing stay

10/10 Excellent

Rene, Edinburg

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A town was close.
Stayed 2 nights in Sep 2023
Response from Gerencia General on Sep 15, 2023
Thank you for your review, Rene! We're glad to hear that the town was close to the Grand Isla Navidad Resort. It's always convenient when local attractions are easily accessible. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

MIGUEL A

Stayed 3 nights in Aug 2023
Response from Gerencia General on Sep 5, 2023
Gracias por su visita a Grand Isla Navidad.

6/10 Okay

Marisa

Stayed 2 nights in Aug 2023
Response from Gerencia General on Sep 15, 2023
Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around, would come back again.
Stayed 4 nights in Aug 2023
Response from Gerencia General on Aug 22, 2023
Thank you for taking the time to share with us your valuable comments about your recent stay at our beautiful property.We appreciate your visit and well gladly wait for you in this your home.

10/10 Excellent

Raul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 6 nights in Jul 2023
Response from Gerencia General on Aug 22, 2023
We appreciate your visit and fills us with joy to know that you tasted our delicious breakfast.With pleasure well wait for you in this your house.

8/10 Good

Amelia

Traveled with family and small children, Traveled with family
Liked: Amenities
Great hotel
Stayed 1 night in Jul 2023
Response from Gerencia General on Aug 8, 2023
Thank you for your visit at Grand Isla Navidad.

6/10 Okay

Gloria

Traveled with family and small children
Liked: Amenities
It is the best hotel in barra de Navidad. The pool was the best part my kids enjoyed the slides. Water was clean and warm. The room was always cleaned. I reserved 3 rooms and they were not together at all. They were 5 minutes apart of each other. It was hard to be with my family. They wouldn’t change my rooms or make any accommodations. Hallways had spiderwebs and roaches. It was an average hotel
Stayed 4 nights in Jul 2023
Response from Gerencia General on Aug 8, 2023
Thank you for taking the time to share with us your valuable comments about your recent stay at our beautiful property.Were pleased to know that we contribute to your rest, for the next visit you can contact us and le tus know your needs in advance.We appreciate your visit.

8/10 Good

Alejandro

Stayed 3 nights in Jul 2023
Response from Gerencia General on Aug 8, 2023
Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

Edgar

Stayed 3 nights in Jul 2023
Response from Gerencia General on Jul 25, 2023
Gracias por su visita a Grand Isla Navidad.

10/10 Excellent

Asahid

Stayed 2 nights in Jul 2023
Response from Gerencia General on Jul 25, 2023
Gracias por su visita a Grand Isla Navidad.