Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
2.8 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by Freddy from Bakersfield

Manzanillo Vacation

Posted Apr 24, 2014 on Hotels.com
Amazing views from room great people.
2 out of 5
by Connie from Mexico

Gorgeous view, poor hotel

Posted Apr 18, 2014
Pros: Beautiful view, clean, nice staff
Cons: Complete reno!
Location: Need car or taxi to get to restaurants, etc.
Only reason we stayed here was because they allowed dogs and beach front location. Very rundown area of town with graffiti, trash, street dogs, abandoned buildings, but gorgeous view of ocean and mountains. Hotel in dire need of updating. Mattresses were hard as rock and pillows were like sandbags. Ended up leaving earlier than planned and went up coast to Laguna del Tule, which was wonderful.
1 out of 5
by haydee from San diego

Horrible service

Posted Feb 26, 2014 on Hotels.com
This hotel is very old. The rooms are very small and uncomfortable. Bed and pillows were very hard and old. I payed extra to have an AC in my room and when i got there i had to leave a deposit of $700 pesos to borrow the control for the AC and TV. The TV was an old and very small TV that only had 7 channels, when they had already told us that they had cable. There was no access to beach or the pool after 8pm, not even to take a walk by the beach. Therefore we were stuck in the hotel with 7 channels to watch. There was no access to the internet from the room, we were told we had to go and sit in the lobby. And to top it off, internet was very slow. Employees were not helpful what so ever, nor were they nice. I am currently using a walker because of some medical issues, and I asked the employees if i could borrow a chair or rent a chair to sit by the beach, and they refused. I had to rent a chair from the hotel next door. Only good things about the hotel was that it was clean, and had a very nice view of the beach. Nice location right by the beach. I would not recommend this hotel, nor would I stay there again.
3 out of 5
for Everyone
by Kumar from Kelowna, BC

A short beach stay before heading to GDL for work.

Posted Jan 27, 2014
Pros: The beach !
Cons: The room condition and the bed.
Location: All to have relax time.
It is very sad to see a hotel like this empty, while i stayed there was hardly only 3 people besides me. The beach is excellent, the rooms are moderate ect. If you want to have a nice quite time then this is the place !
3 out of 5
for Families
by A verified traveler

Posted Nov 30, 2013
Pros: Staff
Location: All things are by taxi....
We only stayed two nights. There are some outside areas of the hotel which have been eroded over time. Needs remodeling and they should have a restaurant opened later than it is.
3 out of 5
for Everyone
by Eli

Nice hotel in front of the beach

Posted Sep 13, 2013
Pros: Direct access to the beach. The food. Great staff.
Location: The hotel is located near one of the main roads that take you all across the Manzanillo bay.
We had a wonderful time at Playa de Santiago hotel. There staff was very nice and friendly. The food at their restaurant was delicious. The view is breathtaking. We are planning on going back.
3 out of 5
for Business Travelers
by Ixchelhdz from Portland

I was expecting something better

Posted Aug 26, 2013 on Hotels.com
Need maintenance and extermination of insects
3 out of 5
for Everyone
by Eleazar

Good for the price.

Posted Aug 14, 2013
Cons: Air condition can be good.
Location: I was about 10 minutes from downtown and you can walk on the beach to others places.
we got a good time, my family and I enjoy the beach, the ocean was just right because the waves was small, I didn't have to worry and the people was nice.
5 out of 5
by A verified traveler from Sscramento. ca.

Posted May 15, 2013 on Hotels.com
Very comfort and convenience. It was very close to visit our fam.
3 out of 5
for Everyone
by A verified traveler from Minnesota

A clean hotel for the money.

Posted Feb 17, 2013
Location: On the ocean
The hotel was very clean but old and in much need of updating.Beds were very hard. Most of the towels were old, like I would use for cleaning. Nice pool and clean. We only ate there for breakfast and that was very good and reasonable. We would of liked to sit by the ocean but no lounge chairs or umbrella ocean side. I did sneak a chair to sit by the ocean but was caught and told I could not take it off of the property but took one down later. The view was wonderful, was able to watch the fisherman fish from their boats and Oceanside.. Since it was in the bay, swimming felt safe without the undertow. Staff was very accommodating . Many rooms available, would not of needed to make reservations and could of received a better price per night.