Pool

Reviews of Zoetry Marigot Bay - All Inclusive

5 out of 5
Zoetry Marigot Bay - All Inclusive
Marigot Bay, Marigot Bay, Castries

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 411 reviews" "
Rating 8 - Good. 100 out of 411 reviews" "
Rating 6 - Okay. 28 out of 411 reviews" "
Rating 4 - Poor. 20 out of 411 reviews" "
Rating 2 - Terrible. 14 out of 411 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren Lynn Delli, Charlotte

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great resort. Rooms are spacious and clean. We stayed in a bay view room, and I recommend spending the few extra bucks to have one of these views bc it’s amazing. We met people at the pool with garden view and they said it was pretty but wished they had gone for bay view. There are plenty of restaurant options. It was also pretty quiet. The pools close at 6pm, and while you’re allowed to go in after there are not towels available (and we did ask the concierge how we could get towels and she said she would call it in but we wound up not getting towels after our night swim). Since the pool closes then, almost everyone heads out and goes to dinner or whatever their night entertainment is and it’s very peaceful sitting on your balcony in the evening. They took care of our transportation and we setup offsite excursions they helped us book and get transportation for. I’ll stay at this resort any time I go back to St. Lucia. Notes for travelers (these didn’t bother us but awareness for others who may have mobility issues): there are not elevators, so the pictures you see with the stairs is how you access your rooms. The stairs are wooden and there were two wobbly steps on the way to the room we stayed in. If you have mobility issues where climbing stairs is a problem, you would want to ensure you let the resort know so they can help you with booking the appropriate room as there are some rooms where you don’t have to go up flights of stairs and you’ll still have views.
Stayed 3 nights in Mar 2024
Response from James on Mar 28, 2024
Dear Lauren, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the accommodations, the staff and your overall experience at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

4/10 Poor

Shama

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I would never chose this place again..everyone we met were of the same opinion. No direct access to beach; the beach is laughable at best! No activites, same food served time and again, no elevator. Very small property and definitely not 5 star!!!
Stayed 3 nights in Mar 2024
Response from James on Mar 25, 2024
Hello Shama, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 Excellent

Jordan A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. If you get an opportunity to do any of the sporting/exercise activities Jack is fantastic. His ridge climb is was perfect and he took care of our group who were at all different fitness levels. Looking forward to coming back again to do more excursion.
Stayed 3 nights in Mar 2024
Response from James on Mar 25, 2024
Hello Jordan, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and activities at the property. We will also share your comments internally with the team, especially "Jay" who was fantastic during your stay!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

2/10 Terrible

Ronald

Disliked: Cleanliness, amenities, property conditions & facilities
Not enough seats. The beach is filthy and not convenient. Property is not flat , you have to walk up hills to get into your room if you’re in the back of the property. The food was great. Service was poor, no one really comes to you and takes your order. It was not what we expected.
Stayed 4 nights in Jan 2024
Response from James on Mar 25, 2024
Hello Ronald, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 Excellent

Brianna Ariell Tristan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, the staff was so nice and helpful! The food options are all really good. They made booking the activities we wanted to do really convenient. Love that they arrange transportation to & from the airport for you as well. My only issue was the hot water, not a fan of cold showers, we called & maintenance fixed it but it didn’t last very long. I would absolutely stay again however.
Stayed 4 nights in Mar 2024
Response from James on Mar 23, 2024
Hello Brianna, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Gonzalo, Boynton Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular Stay at Zoetry Hotel for Our 22nd Anniversary! Zoetry Hotel is a truly spectacular place to stay, especially for couples looking to reconnect and celebrate special occasions. My wife and I chose Zoetry for our 22nd anniversary, and it turned out to be the most romantic stay we've ever experienced. The views from all areas of the resort are absolutely incredible, adding to the overall charm and relaxation of the atmosphere. What truly made our stay exceptional was the incredible staff. From the moment we arrived, we felt welcomed and valued. We were fortunate to have our own private butler, Genesis, who went above and beyond to ensure that our stay was memorable. Genesis was not only professional but also incredibly friendly and accommodating. She helped with all the little surprises I had planned for my wife, making our anniversary celebration even more special. Her attention to detail and genuine care for our experience made a lasting impression on us.
Stayed 3 nights in Feb 2024
Response from James on Mar 10, 2024
Dear Gonzalo, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and your overall experience at the property. We are thrilled that your Anniversary stay with us was spectacular!We will also share your comments internally with the team, especially Genesis, who deserves recognition for her outstanding performance!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 Good

Raquel Altagracia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
This hotel has pros and cons. Pros: The views are stunning. Rooms are spacious and comfortable. Butler service very convenient. Some staff are friendly/welcoming. Sunset cruise. Complimentary airport shuttle service with great drivers. Cons: Food options are limited (the same menu every day). The wait time for food and drinks is 40 minutes to an hour. Restaurants and bars noticeably understaffed. Guest will set their towels on the pool chairs early mornings and disappear, leaving no space for other guests. You are an hour away from the main attractions and will have to pay for an expensive taxi ride to go to other places. No entertainment. Overall, this hotel was not what I expected, especially for the price. Definitely not a 5-star. Property has lots of potential thought with a little bit more effort.
Stayed 4 nights in Feb 2024
Response from James on Feb 27, 2024
Hello Raquel, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 Excellent

LeKea RaShelle, Powder Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from James on Mar 20, 2024
Hello LeKea, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your review!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

6/10 Okay

Turia

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Zoetry had its ups and downs. It is very far from main attractions so you do better for the price you are paying stay in the southern region of the island or on a beach front. The food was the same everyday which got old very fast. The pool is small and there isnt much to do on the resort. Very much a 65 crowd not for younger people. The rooms are spacious and nice however. Overall the lack of variety and activities to do for FREE given youre paying 650$ a night is zero to none stay somewhere else. The open bar service was very slow took about 30 mins
Stayed 4 nights in Feb 2024
Response from James on Feb 19, 2024
Hello Turia, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

8/10 Good

Vonte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for couples
Stayed 1 night in Feb 2024
Response from James on Feb 16, 2024
Dear Vonte, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. We truly appreciate your kind comments about the resort being a great place for couples! It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Wasn’t explained about $200 resort coupons No nightly entertainment… Check in wasn’t smooth They did keep our bags after check out so we could use the beach! Room was big , very nice , bathroom huge and very clean. Wouldn’t return
Stayed 1 night in Feb 2024
Response from James on Feb 16, 2024
Hello James, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

8/10 Good

Malikah

Stayed 3 nights in Feb 2024
Response from James on Mar 20, 2024
Hello Malikah, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your review!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Alina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a few days on a nice, relaxing getaway. We were blown away with the views and how unique this hotel is. The service was great and the food was delicious. The only negative thing about this hotel is the beach it’s connected to. It’s hardly a beach and it’s not private, locals and other tourists are coming and going all day. We noticed most of the hotel guests hangout at the pool.
Response from James on Feb 12, 2024
Dear Alina, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. As it relates to the beach, the layout is a bit smaller than usual due to the topography of the bay itself. Kindly note that all beaches in Saint Lucia are public. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 Good

Sherria

Liked: Cleanliness, staff & service, amenities
Solo Traveler - I had the pleasure of staying at this property for my birthday. The staff was very friendly and accommodating. I attended an exclusive presentation through UVC and received $400 in spa credit which was a real treat. There are a few restaurant options to enjoy and the view was breathtaking. I also took advantage of a tour that included the Soufriere, mud bath,waterfall, lunch, and sugar beach. If you stay at this property, just be prepared to hike up hills and steps, oh and have that bug spray ready...lol. All in all, it was a great experience for a solo Traveler and others.
Stayed 3 nights in Feb 2024
Response from James on Feb 8, 2024
Dear Sherria, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 5 nights at this gorgeous property on Marigot Bay. TL;DR: we had a great time and left relaxed and happy. The staff were friendly, the food was delicious, and our room was clean and quiet. The beach is a very short ferry ride away and the two pools are clean and drinks were always available. A few areas of improvement: 1) consider adding more loungers by the pool or allow renting of cabanas. There never seemed to be enough chairs and people would just leave their towels to “save” a spot and then never come back. 2) remind staff about attention to detail when replenishing the room amenities (for example: towels would be taken but not replaced, coffee pods were hard to come by, and water wasn’t consistently replenished in the fridge) 3) encourage more of a team environment. It was clear that concierge and staff communication was poor. For example, we booked a private romantic dinner and when we confirmed day-of with the concierge, they told us a different time from what the waiter and chef were told so we were late for our reservation. Overall, we’re easy going and had very few problems. If we ever go back to St. Lucia, we would stay here again.
Stayed 5 nights in Jan 2024
Response from James on Feb 5, 2024
Dear Sophie, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. Your recommendations are also very well received and we will definitely incorporate them in our improvement processes.We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Gerald

Traveled with partner
Place is excellent to really relax and rejuvenate. After 4 nights we are ready to get bach to our hectic schedules
Stayed 4 nights in Jan 2024
Response from James on Feb 5, 2024
Dear Gerald, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the resort's excellent relaxing and rejuvenating atmosphere! We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

6/10 Okay

Michelle, Chapel Hill

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The service for meals was very slow and often missing items we had asked for. We waited 35 minutes one evening after we were seated and finally my husband got up to ask someone to come over to take our order or even get us water. The items marked gluten free weren't really GF since they still contained soy sauce (which contains gluten). However, the rooms were nice. There are others allowed on the property so you will be asked constantly your room number and last name to make sure you are allowed to go where you are walking. That was a little odd (this is walking along the pier where the sailboats and yachts are docking) or when going to the gym. There are 2 restaurants per meal included with the all inclusive so if you have allergies/food intolerances your choices will be pretty limited. And even though you give those issues ahead of time they don't mark your room number down when you are seated, so you have to re-explain these every single meal. All in all, pretty island but not the resort for us. We have been to all inclusive resorts that handled all areas much more smoothly and where the staff was very friendly. Here the butlers and the front desk staff were the really only friendly folks.
Stayed 7 nights in Jan 2024
Response from James on Feb 8, 2024
Hello Michelle, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 Excellent

Raynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from James on Feb 5, 2024
Dear Raynette, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service
Staff that worked the two restaurants by the water were friendly. Staff that worked at the restaurant by the concierge were not friendly at all. Made my husband and I uncomfortable to eat there. Service was very slow! Everywhere else they were friendly. Very laid back and relaxing. Didn’t have a bad meal!
Stayed 10 nights in Jan 2024
Response from James on Feb 5, 2024
Dear Heather, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and the meals at the property. We will definitely be addressing the concerns you highlighted during your experience. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Amari S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from James on Mar 20, 2024
Hello Amari, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your review!It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

2/10 Terrible

Ritu

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How can you get EVERYTHING wrong? The property is dated and needs a refurb, the beds sag and are bad for your back. The food is awful, inedible, it’s stale and not to food hygiene standards- it’s a crime against cuisine. The staff are unhappy and miserable and let it show every time you interact. They are not even indifferent they are actively antagonistic. The WiFi doesn’t work, towels at the poolside are a luxury good, pillows were last updated in the 1980s. The double bed is actually a single bed. No service at the pool and if you want dinner after a 10 hour flight please wait 2 hours as they don’t have space for you! One can’t believe this is a Hyatt group hotel the standard is so low. The all inclusive offer is irrelevant because you don’t want to be there and you certainly can’t eat the food. Worst experience after a few days we had to leave the place every morning paying over USD 100 each way to get a taxi to another part of the island to save our holiday. We ended up only using the hotel to sleep. Three days into the holiday we made the mistake to eat dinner at the restaurant - I ate the spinach risotto, within 30 minutes I had excruciating pains, vomiting and diarrhea and had to be sent to hospital with an ambulance. The doctor told me it was acute food poisoning from the rice had to get intravenous drips and painkillers and cost USD 1200. As I was leaving the hotel tried to get me to sign a liability waiver and did not take any responsibility. Do not recommend.
Stayed 7 nights in Jan 2024
Response from James on Jan 25, 2024
Dear Ritu, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. We deeply apologize for your experiences as this is definitely not our standards. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 Excellent

Breyonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from James on Jan 23, 2024
Dear Breyonna, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Tametrice Edricka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are in need of a getaway that alloes you to relax and reset, Zoetry is the perfect resort for you! Despite the resort being quiet and very relaxed, there's plenty of excitement away from the resort via boat excursions. We thoroughly enjoyed the Joy Cruise excursion, which allowed us to see the Pitons, a beautiful waterfall after a mud bath, and eat authentic Carribean cuisine.
Stayed 4 nights in Jan 2024
Response from James on Jan 17, 2024
Dear Tametrice, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. We truly appreciate your kind comments about your overall experience at the resort.It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Trisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zoetry is stunning. Highly recommend! Expedia VIP access qualified us for a beautiful room upgrade. It was amazing!!
Stayed 6 nights in Jan 2024
Response from James on Jan 15, 2024
Dear Trisha, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about property and the accommodations! Zoetry Marigot Bay will ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home again soon! Kind Regards,

4/10 Poor

Mark

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dated and in poor shape. The room was clean but not up to 4 or 5 star standards. I would rate it 3 stars at best. No elevators or way to access rooms except stairs. Flights of stairs. Hyatt needs to invest in this property and bring it current. Broken railings and worn/unsafe looking staircases throughout the property. Maintenance had to be called for a few issues. Staff was kind but could use professional staff training that would marry 5 star service. Would not recommend this property to friends.
Stayed 9 nights in Dec 2023
Response from James on Jan 12, 2024
Dear Mark, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 Excellent

Melenie, Springwater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel the staff are very nice and friendly. The property is very clean but if you have issues with stairs request a room closer to the marina or main floor. No elevators and some suites are up 4 levels! Also the beach in across the marina so you have to take quick 30 sec ferry ride over. Hotel bathrooms need a bit of updating but everything else was great. Special thanks to Jamel and Captain Vibes for taking care of us!!
Stayed 5 nights in Jan 2024
Response from James on Jan 10, 2024
Dear Melenie, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

2/10 Terrible

Angel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked one bedroom with private pool. The photos online looked beautiful. When I got there it was a 2 hour wait to get the room. When the room was ready, I was shocked. Horrible and dirty. I expressed my concern to front desk and checked out writhing 25 minutes
Stayed 1 night in Jan 2024
Response from James on Jan 10, 2024
Hello Angel, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

6/10 Okay

Jesse

Stayed 5 nights in Dec 2023
Response from James on Jan 3, 2024
Dear Jesse, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

4/10 Poor

MALKEET

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Limited food options with limited menu. Asked for a banana and they said no. Hyatt bought Zoetry last year and there is no oversight, hence employees do as they desire. An hour wait for meal and drinks.
Stayed 7 nights in Dec 2023
Response from James on Dec 27, 2023
Hello Malkeet, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the impeccable service provided by owners and staff. Whats so unique is regardless if you paid for a junior suite or master suite, all guest are afforded the same service and all inclusive at means all inclusive. Beverages, food, service and amenities. The Witherspoon family will definitely make this resort our residence when we visit. 5 star service from the owner, chef and staff. Outstanding!
Stayed 6 nights in Dec 2023
Response from James on Dec 27, 2023
Dear Charles, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 Good

Arvind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort, a bit dated, the staff and service is excellent. Location is a bit isolated from the rest of the island.
Stayed 3 nights in Dec 2023
Response from James on Dec 27, 2023
Dear Valued Guest, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and the service.We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 Good

David

Stayed 4 nights in Dec 2023
Response from James on Dec 27, 2023
Dear David, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Aaron Kylash

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from James on Dec 18, 2023
Dear Aaron, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 Good

Talia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from James on Dec 18, 2023
Dear Talia, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

8/10 Good

Anjanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from James on Dec 7, 2023
Dear Valued Guest, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Keenen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Nov 2023
Response from James on Dec 5, 2023
Dear Keenan, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the property in general. Zoetry Marigot Bay will certainly ensure that the property is always well maintained and constantly improved. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

REGINALD

Stayed 4 nights in Nov 2023
Response from James on Dec 27, 2023
Dear Reginald, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

SHALEEAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the resort because everyone was so nice & willing to go above & behind
Stayed 4 nights in Nov 2023
Response from James on Dec 5, 2023
Dear Shaleeat, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and their overall commitment to Excellence! Zoetry Marigot Bay will certainly ensure that our service remains impeccable.We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Jannette, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 3 nights in Nov 2023
Response from James on Dec 5, 2023
Dear Jannette, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about our wonderful staff! We will continue to encourage them to do their best! We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Gina P

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I had an amazing stay here. The property was absolutely stunning, well maintained and cleaned. By far the best staff at an all inclusive resort we’ve ever had. The food was outstanding but the service was unmatched. We will absolutely be back in the near future
Stayed 4 nights in Nov 2023
Response from James on Nov 28, 2023
Dear Gina, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, Erik, and I had a great stay. We loved the resort, staff, and whole experience in general! Thank you Zoetry for treating us like family and making us feel welcomed.
Response from James on Nov 24, 2023
Dear Erika, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Annaleah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from James on Nov 23, 2023
Dear Annaleah, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendless of staff and the hospitalities
Stayed 7 nights in Oct 2023
Response from James on Nov 11, 2023
Dear Francis, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Brittney Simone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked through Expedia and the VIP was acknowledged. Check-in was easy and personable. My room was decked out for my birthday, and champagne / cakes, sweets, and fruit was provided. The resort is older, with some updates. But, is beautiful all in all, has the spirit of the Caribbean. The views were breathtaking, the marina and the yachts fun to imagine myself living on. Food was amazing, no buffet!, service at the restaurant and bar top tier. This is my 4th time staying at a Hyatt all-inclusive and they keep getting better and better.
Stayed 4 nights in Oct 2023
Response from James on Oct 31, 2023
Dear Brittney, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Othman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, food was good! Great off resort trips
Stayed 5 nights in Oct 2023
Response from James on Oct 27, 2023
Dear Othman, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff, food, and overall amenities at the property. Zoetry Marigot Bay will certainly ensure that these are well maintained and constantly improved. We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

2/10 Terrible

NaimahNaimah

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from James on Nov 13, 2023
Hello Naimah, Thank you so much for choosing Zoetry Marigot Bay. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies. Best Regards,

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
It was my birthday and I had an amazing time. The staff was lovely and extremely helpful. Wish the gift shops wasn’t under construction. The food was amazing at each restaurant I attended. Sad some don’t open everyday… The room was amazing with a view and a pool. Just wished things stayed opened later.
Stayed 5 nights in Aug 2023
Response from James on Oct 23, 2023
Dear Tatiana, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and the food at the property. We are thrilled that you had a fantastic Birthday experience! We have duly noted your concerns about the Gift Shop and the Restaurant Openings. We will definitely look to improve as best as possible.We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Lori-Ann Valorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view warm staff
Stayed 4 nights in Sep 2023
Response from James on Oct 13, 2023
Dear Lori-Ann, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the beautiful views and the staff at the property.We will definitely share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Kind Regards,

10/10 Excellent

Malikah

Traveled with partner
Liked: Amenities
The staff, atmosphere and welcomeness was a plus. Felt at home and I’ll surely be coking back next year.
Stayed 4 nights in Oct 2023
Response from James on Oct 9, 2023
Dear Malikah, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff and overall atmosphere at the property. Zoetry Marigot Bay will certainly ensure that we maintain this setting!We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Best Regards,

10/10 Excellent

Jose Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had the best stay here for our honeymoon. Incredible kind and welcoming staff that were always more than ready to help in whatever way they could to make our stay perfect. Truly a great place to stay, and we will have to come back.
Stayed 5 nights in Oct 2023
Response from James on Oct 9, 2023
Dear Jose Angel, Thank you for choosing Zoetry Marigot Bay as your vacation destination and sharing your feedback with us. The resort truly appreciates your kind comments about the staff. Zoetry Marigot Bay will continue to encourage the staff to be the best that they can be and strive for excellence! We will also share your comments internally with the team. It was a pleasure hosting you and we eagerly look forward to welcoming you home soon! Best Regards,