Dinner served, American cuisine
Check availability

Reviews of Best Western Plus Novato Oaks Inn

3 out of 5
Best Western Plus Novato Oaks Inn
215 Alameda Del Prado, Novato, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 726 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 30 out of 1000 reviews" "
Rating 4 - Poor. 9 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, felt safe, easy on off freeway.
Stayed 1 night in Apr 2024
Response from Kim on Apr 20, 2024
Thank you for the 5/5. We appreciate the feedback.

8/10 Good

Jeffrey, kula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on Mar 26, 2024
Thank you for choosing our hotel.

10/10 Excellent

Jeffrey, kula

Liked: Cleanliness, amenities, property conditions & facilities
Would certainly use this hotel again
Stayed 1 night in Mar 2024
Response from Kim on Mar 22, 2024
Thank you for the great score. We look forward to welcoming you back.

10/10 Excellent

Audrey, Novato

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great customer service and overall best location for this price.
Stayed 2 nights in Mar 2024
Response from Kim on Mar 22, 2024
We are glad you enjoyed your stay. Thank you for choosing our hotel.

8/10 Good

Edward, Nipomo

Business traveler
Liked: Cleanliness, staff & service, amenities
200 yards away from the 101. Burger King across the street and Safeway about 1,5 miles away on the other side of the highway along with Starbucks. Pedestrian rooms but very comfortable king bed and clean bathroom and shower. Good water pressure in the shower! Great WiFi (free). Extraordinary free breakfast (It's free) ... Scrambled eggs, sausage patties and links. Make-your-own pancakes. Seattle's Best coffees. Toast and muffins and pastries. Juices and Ice water. Instant oatmeal and cereals. Real glass plates and metal utensils. Morning news on big flat screen TV. Very, very good ... and did I mention free???
Stayed 2 nights in Mar 2024
Response from Kim on Mar 16, 2024
Thank you for the great review. It sounds like you really enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Audrey, Novato

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, clean and affordable ammenities. all and all a great place to stay.
Stayed 3 nights in Mar 2024
Response from Kim on Mar 26, 2024
Thank you for the perfect score. We are glad you enjoyed your stay.

8/10 Good

Kenneth

Traveled with family
Older hotel but very nice and clean.
Stayed 4 nights in Mar 2024
Response from Kim on Mar 15, 2024
Thank you for choosing our hotel. We hope to see you again.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms- nice that breakfast is included
Stayed 1 night in Mar 2024
Response from Kim on Mar 10, 2024
Thank you for the great score. We appreciate the feedback.

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and cared for. Changed my perspective on staying at a Best Western Plus! In a positive way.
Stayed 1 night in Mar 2024
Response from Kim on Mar 4, 2024
Thank you for the great score. We appreciate the feedback and look forward to welcoming you back.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kim on Mar 1, 2024
Thank yo for the 5/5. We hope to see you again.

10/10 Excellent

Carl David

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kim on Mar 1, 2024
Thank you for the great score. We hope to welcome you back.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kim on Feb 27, 2024
Thank you for the 5/5. We look forward to welcoming you back.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was exceptional
Stayed 1 night in Jan 2024
Response from Kim on Feb 25, 2024
Thank you for the kind words about our staff. We hope you choose our hotel in the future,

10/10 Excellent

Ronald

Traveled with family and small children
Liked: Amenities
Outstanding all the way around. Love the cookies and new cafe machine. My son especially loved the hot chocokate
Stayed 3 nights in Feb 2024
Response from Kim on Feb 23, 2024
Thank you for the great feedback. Your son is right, the hot chocolate is great! We look forward to welcoming you back.

10/10 Excellent

Crystal

Stayed 3 nights in Jun 2023
Response from Kim on Mar 22, 2024
Thank you for the great score. We look forward to welcoming you back.

8/10 Good

Chadwick, Mountain House

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. Breakfast was fine. The air conditioner/heater should receive an update though. (Little noise when running) Overall good stay.
Stayed 1 night in Feb 2024
Response from Kim on Feb 13, 2024
Thank you for letting us know about the air conditioner. We hope to welcome you back soon.

10/10 Excellent

Joe, Novato

Business traveler
Clean
Stayed 1 night in Feb 2024
Response from Kim on Feb 13, 2024
Thank you for choosing our hotel.

8/10 Good

shahpar

Stayed 1 night in Feb 2024
Response from Kim on Mar 22, 2024
Thank you for choosing our hotel. We appreciate the feedback.

10/10 Excellent

Jeannette

Traveled with partner
Liked: Staff & service, amenities
The property is perfectly located. Nice staff and the rooms have always been clean and nice. However on this visit the room we stayed in had nail heads sticking up from the carpet where it met the bathroom tile/linoleum. floor.
Stayed 1 night in Jan 2024
Response from Kim on Feb 3, 2024
I am so sorry this was your experience. I will have this repaired. Again, I apologize.

10/10 Excellent

Trevor

Traveled with family
Friendly staff, nice to have breakfast available
Stayed 1 night in Jan 2024
Response from Kim on Feb 3, 2024
Thank you for the great score. We hope to welcome you back.

10/10 Excellent

olivia

Liked: Property conditions & facilities
Friendly
Stayed 1 night in Jan 2024
Response from Kim on Jan 29, 2024
Thank you for the 5/5. We look forward to welcoming you back.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk professional and welcoming
Stayed 7 nights in Jan 2024
Response from Kim on Jan 29, 2024
Thank you for the great score and the kind words about our staff. We hope you choose us again.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Best Western.. more like a Marriot
Not at all like a best western. Don’t let the title fool you. This is a lovely hotel with a full-service restaurant next-door that gives Room service. Amazing hamburgers. They give you fresh made chocolate chip cookies at 7 PM have a reception area cappuccino maker. The bed is so comfortable and the room design is there is a desk to do work if you want or big enough to eat dinner nice big screen. We even had a balcony. The breakfast choices are great. You can make your own waffles, eggs, sausage, potatoes, and the coffees really good. Location is perfect if you are in between locations. we were coming home from a international trip and needed some rest before going home less than an hour from the airport. The whole thing was great. We even got free early check in at 2 PM. Nothing could’ve been better.
Stayed 2 nights in Jan 2024
Response from Kim on Jan 26, 2024
Thank you for the great review. It sounds like you really enjoyed your stay. We appreciate the feedback. We look forward to welcoming you back.

10/10 Excellent

matthew

Stayed 1 night in Jan 2024
Response from Kim on Mar 22, 2024
Thank you for the 5/5. We hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kim on Jan 22, 2024
Thank you for the 10/10. We hope to welcome you back soon.

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novato Gem
The hotel is very well maintained and an excellent value for the money. The staff was extremely helpful and nice. Perry's restaurant next door is yummy. They offer room service at the hotel as well as dining in. Will definitely stay here again when in Marin County.
Stayed 1 night in Jan 2024
Response from Kim on Jan 19, 2024
Thank you for the great feedback. We hope to see you again.

8/10 Good

Dewi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim on Jan 19, 2024
Thank you for choosing our hotel. We look forward to welcoming you back.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kim on Jan 14, 2024
Thank you for the 5/5. We look forward to welcoming you back.

10/10 Excellent

Vaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kim on Jan 14, 2024
Thank you for the 10/10! We hope to see you again.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my visit here. I appreciated the close stores around the area. When I arrived there was a deer on the hil which was really majestic.
Stayed 2 nights in Jan 2024
Response from Kim on Jan 14, 2024
It sounds like you had a great stay. We enjoy when the deer visit also. We hope to see you again.

10/10 Excellent

Anthony P.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kim on Jan 14, 2024
Thank you for choosing our hotel and for the 5/5!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine place to stay for a not-outrageous price.
Stayed 1 night in Jan 2024
Response from Kim on Jan 14, 2024
Thank you for the 5/5!

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful. There is plenty of parking. The rooms are large and peaceful.
Stayed 1 night in Jan 2024
Response from Kim on Jan 14, 2024
Thank you for the great feedback and the 5/5. We hope to see you again.

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KIm on Jan 14, 2024
Thank you for staying with us. We appreciate the great score.

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kim on Jan 14, 2024
Thank you for the great score. We look forward to welcoming you back.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim on Jan 14, 2024
Thank you for the 10/10. We look forward to your return.

10/10 Excellent

June

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Kim on Jan 14, 2024
Thank you for the great score. We hope to see you again.

10/10 Excellent

Darrien

Stayed 3 nights in Dec 2023
Response from Kim on Jan 21, 2024
Thank you for the 5/5. We hope to see you again.

10/10 Excellent

Gunjit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim on Dec 31, 2023
Thank you for the 5/5. We hope to welcome you back again.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely stay again
We were so pleased with the friendliness and helpfulness of the front desk staff, especially the man who gave us a nice quiet room in Bldg. 1. Beds were firm and comfortable. The breakfast buffet was really impressive
Stayed 3 nights in Dec 2023
Response from Kim on Dec 31, 2023
Thank yo for the kind words about our staff. We are glad you enjoyed your stay.

10/10 Excellent

Saima, Lincoln

Stayed 2 nights in Dec 2023
Response from Kim on Dec 31, 2023
Thank you for the perfect score. We look forward to welcoming you back.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim on Dec 29, 2023
Thank you for the great score. We look forward to welcoming you back,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unplanned but Pleasant Stay
Clean and comfortable room with lots of electrical outlets. Friendly, efficient and professional staff. Having a good restaurant across the parking lot is convenient.
Stayed 2 nights in Dec 2023
Response from Kim on Dec 23, 2023
Thank you for the 10/10. We look forward to welcoming you back.

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well equipped and attractive rooms. Comfy beds. Staff was great. Perry's restaurant and bar right across the parking lot.
Stayed 3 nights in Dec 2023
Response from Kim on Dec 23, 2023
Thank you for the great review. We appreciate the feedback.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Duffy on Dec 19, 2023
Thank you for the 5 out of 5! We appreciate it.

6/10 Okay

mark

Stayed 5 nights in Oct 2023
Response from Duffy on Dec 19, 2023
I am so sorry we missed the mark for you.

10/10 Excellent

Marilou

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near perfect hotel
Location is perfect, near freeway, spacious room and good size beds , clean beddings, they allowed early check in, lots of parking space, very good breakfast with lots of choices.coffee maker in the room with ref and microwave . but sadly we don’t drink coffee. Wish there’s tea, or hot chocolate. And I wish they provide complimentary water bottle in the room.
Spacious room
With Balcony
Stayed 1 night in Dec 2023
Response from Kim on Dec 10, 2023
Thank you for the great review. It looks like you enjoyed your stay. We hope to see you again.

10/10 Excellent

Greg

Stayed 1 night in Dec 2023
Response from Kim on Dec 10, 2023
Thank you for the 10/10!

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim on Dec 10, 2023
Thank you for the great score. We look forward to welcoming you back.

10/10 Excellent

Tzu-Hui

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay.
Stayed 1 night in Dec 2023
Response from Kim on Dec 10, 2023
Thank you for the 5/5. We hope to see you again.