Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 13, 2014
Pros: Bed was very comfortable and the view was very nice.
Booked this hotel as we were joining a cruise across the road and wanted somewhere for the night so we didn't need to drive back to San Jose. It was a nice hotel. I would have liked to spend more time in the hotel to enjoy and explore if it had any facilities as it was expensive. It was nice though and Saulsalito is a lovely area.
Comment from Hotel Management
Oct 17, 2014 by Sietse, Hotel Management
Dear Expedia guest, thank you very much for your note here on Expedia on your recent stay with us. We are glad to see that we made an impression on you. Although we strive for a 5-star experience, we do understand that we might have skipped a beat during your stay with us. We hope that you will look us up next time you are in the Bay area again. Warmest Regards, Sietse Nabben General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

A Gem of a Hotel

Posted Oct 8, 2014
Pros: The room. The location. The friendly staff.
Cons: Wi-Fi had to be purchased. Such a classy hotel should offer free Wi-Fi.
Location: Great location on Sausalito's main street. Located in downtown Sausalito within easy walking distance of the rest of downtown and the bay.
Friendly staff to greet us. The property is well maintained. We had a large room with ceiling-to-floor windows, a downstairs work and rest area and a very comfortable bed and large bathroom upstairs. Hotel is located on Sausalito's main street and most of the rooms look out on the bay. The hotel also contains Poggi's, a classy restaurant that offers sidewalk seating.
Comment from Hotel Management
Oct 20, 2014 by Sietse, Hotel Management
Dear Jim, We really appreciate the time you took to share your experience with us and everyone here at Expedia. Your 5-star rating does mean a lot to us and we look forward welcoming you back at the Casa Madrona Hotel and Spa. Warmest Regards, Sietse Nabben General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose CA

Great Get Away

Posted Sep 21, 2014
Pros: Close to everything
Cons: If you adverse to climbing stairs, ask to stay in the "contemporary" side of the hotel.
Location: Take ferry to The Ferry Building and Pier 39 in San Francisco -- short 30 minute trip and you are in San Francisco,
Excellent location within walking distance to restaurants, shops, ferry and water. Room was very comfortable, lots of room, great bed and great shower.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great boutique hotel

Posted Sep 20, 2014
Perfect location in the heart of Sausalito. Helpful staff, comfortable bed and restaurant Poggio was great!
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Cruz, CA

Sausalito Stay

Posted Sep 20, 2014
Pros: Clean, comfortable, quiet, attentive and pleasant staff
Cons: Towels were frayed
Location: Golden Gate Bridge walk, Fort Baker tour, Muir Woods, Muir Beach, Sausalito harbor, restaurants and shopping
The staff at Casa Madrona were ready to help with the smallest details and attentive without being intrusive. The accommodations were nice and the location great. I appreciated that the hotel was quiet. Enjoyed two restful nights and the sights of Sausalito.
Comment from Hotel Management
Oct 20, 2014 by Sietse, Hotel Management
Dear Mary, We are glad that you enjoyed your stay with us and thank you for your feedback. Although we strive for 5-star excellence, we do understand that we might have missed a detail during your stay. Thank you for recognizing the staff and their efforts to make your stay as comfortable as possible. Warmest Regards, Sietse Nabben General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA.

Beautiful View

Posted Sep 19, 2014
Pros: Great location, very good restaurant, Poggios, very friendly staff, and nice decor, comfy bed.
Cons: Tea bags in room, and more light.
Location: Great views, restaurants nearby, ferry nearby,
We enjoyed our stay for two nights, during the week. The location near the SF ferry, shops and restaurants is very convenient. Our room was very dark due to the fact it only had one window, about 2 1/2" x 4", looking out on the floor of a patio. We had asked for a an possible upgrade in view when checking in, the hotel wasn't anywhere near full. The rooms are very nice. Very expensive.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Portland, Oregon

Responsiveness

Posted Aug 31, 2014
Pros: See above.
Cons: For some reason, I did not sleep well during my two-night stay. I t may have been the comforter on the bed being too heavy or the bed.
Location: Some very mediocre cafes and restaurants except Poggio.
The staff was great to work with and I asked for a lot. The GM was great and the front desk was terrific. I didn't have an ATM card and one of the senior staff gave me $20 to get by until I could find a solution (which I did). I stayed there because of their use of drone technology -- just to see how it was actually applied and they were very helpful.
Comment from Hotel Management
Oct 19, 2014 by Sietse, Hotel Management
Dear Don, thank you very much for recognizing our staff's efforts to make your stay as comfortable and relaxing as possible. We are glad you found us, and do look forward welcoming you back to our beautiful location. Warmest Regards, Sietse Nabben General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno

Beautiful Hotel

Posted Aug 18, 2014
I was very impressed with the hotel and the staff room was very spacious. Loved the large bath tub overall I really enjoyed my stay at Casa Madrona I will be bringing my girlfriends with me on my next visit. Very happy with this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from AL

Posted Aug 9, 2014
Beautiful view, great facility, and courteous staff. Mattress wasn't very comfortable though.
5 out of 5
Recommended
by A verified traveler

Nice retreat from the city

Posted Jul 23, 2014 on Hotels.com
Great place to relax but close to the city.