Ratings based on 666 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great for an extended stay.

Posted Sep 19, 2014
Full breakfast buffet along with complimentary happy hour each day were a fantastic bonus over our extended stay. Staff was friendly & courteous. Location was excellent for sightseeing in San Francisco or visiting Wine Country. Will definitely consider this location for future visits.
4 out of 5
Recommended
for Everyone
by A verified traveler from Delta BC

San Rafael is a surprise

Posted Sep 17, 2014
Pros: Happy hour from 5:30- 7:30. Complimentary cocktails! Full breakfast.
Cons: perhaps change up the meat selection in the morning buffet. A girl can only eat so much bacon and sausage
Location: Close to San Francisco and 1 hour away from some great wineries.
We came for a Volleyball tournament and was pleasantly surprised to be able to go to some wonderful wineries one day and then go to Alcatraz the next.The weather was wonderful.
3 out of 5
by A verified traveler

Not what we expected

Posted Sep 2, 2014
Cons: update your rooms. They're terrible! They're old and musty and grimy.
Location: Near SF., Muir Woods, the beach, Golden Gate Bridge. Golden Gate park w/ all the museums. Lots to see and do.
The staff is friendly and helpful when correcting errors on the bill and getting checked in and out. But the room was musty, dirty and uncomfortable. It felt like an old motel. The carpets and upholstery were old and stained. the shower was mildewed. The pillows were lumpy and the fold out bed was terrible. The lobby was pretty but the restaurant food tasted like paper. No flavor and nothing fresh or natural. There were charges on our bill we did not make and they held $200 extra from our account w/out informing us. But the lobby is nice and the people were friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Vintage Embassy Suites

Posted Aug 31, 2014
Pros: Continental Breakfast, interior layout, cleanliness and staff.
Cons: Internet should be free in rooms.
The location of the hotel is great because you could walk to the Civic Center to feed the ducks or exercise. The parking lot is spacious and there is an indoor swimming pool at the hotel as well. You can also print out papers in the computer room and have a free continental breakfast. The staff is friendly and helpful and the hotel is clean. The vintage interior layout is nice for pictures and/or to sit down to read or surf the net.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canton, MI

Great place to stay in central California

Posted Aug 10, 2014
Pros: Price. Large, clean rooms. Closeness to San Francisco, the beaches and Napa/Sonoma. Free breakfast.
Cons: The only thing we noticed was that the walls in the entire lobby area could really us a cleaning or some paint.
Location: This is a great alternative to staying in downtown San Francisco. About a twenty minute commute to downtown or a 40 minute commute to Napa/Sonoma.
We traveled the California coastline from San Diego to San Francisco and this was our last hotel. I had booked a king bed room as usual, and when we arrived we were told we had a two full bed room. This had also happened to us in Los Angeles at another Embassy Suites and they moved us to a king the following night for the rest of our stay there. We were very upset that it had happened again, so Lashawn, the employee at the desk when we arrived, made the change for us immediately so that we could have the room we expected for the full three nights. She explained that Expedia books the rooms and that the hotel has no control over what is booked even though I specifically requested a king room when I paid through Expedia. She recommended that we always call the hotel and request the room type through them, no matter how we book our rooms in the future. I will definitely take her advise from this point on.
4 out of 5
Recommended
for Everyone
by A verified traveler from berwick Upon Tweed, UK

Convenient for visiting bay

Posted Jul 25, 2014
Pros: The design, size of room and breakfast included
Cons: Access to Internet too expensive for just down loading emails. Should be free
Location: Ideal for exploring areas around the bay, access to ferries and the Napa Valley, especially as hotel north of the city
An interesting building with full height atrium complete with waterfall and vegetation made very pleasant entrance. Rooms were on four floors around the atrium. Room was large with seating area and separate bedroom. The breakfast was good with fresh cooked food if required. Staff were helpful and the free shuttle to Larkspur ferry a bonus.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Very Happy with the Hotel

Posted Jul 15, 2014
We were very happy with the hotel stay. Happy with the breakfast and the evening reception. All good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2014
Pros: The convenience to the Civic Center for the show.
Cons: I found a mouldy strawberry when I moved a chair. Housekeeping should not have left that. When we had a dead phone...it was fixed immediately. Great !
Very nice. Will come back next year. Must try Happy Hour...Breakfast was wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2014
Building is old, but well maintained. Staff was friendly and helpful. Close to ferry terminal for Giants game!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Convenient location

Posted Jun 30, 2014
Great location...great staff...clean rooms...excellent breakfast...Having said that...What hotels of this caliber don't offer free wifi? 10.00 a day, on top of our 200.00 a night room charge...Also a very hot, muggy lobby/atrium area...we had our air conditioning running constantly...Over all...we had a great stay...especially liked the little lady taking breakfast tickets every morning...what a sweetheart!