Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Pleasant stay

Posted Dec 6, 2014
Pros: The location near stores, gas stations, and the Richmond Bridge.
Cons: Keep cooking utensils in the rooms.
Location: It's quiet, near a thoroughfare to access other streets to shop.
We prefer to stay at this location every time we visit San Rafael, CA.
Comment from Hotel Management
Dec 10, 2014 by Manager, Hotel Management
I would like to thank you for telling us about your recent visit to Extended Stay America San Rafael. We regret any inconvenience you might have experienced during your stay. We remove the dishes and utensils from every room upon check-out so they are thoroughly cleaned and sterilized. In future, simply notify the front desk of whatever you require and we will make sure it is brought to your room! Your feedback is extremely valuable to us and we thank you for your positive comments. We are looking forward to welcoming you back to our hotel.
1 out of 5
by A verified traveler

Wiz in the lot :(

Posted Nov 6, 2014
Never have I had drive around a building so that my wife wouldn't have to see one of there guest urinate in the front of a hotel, thanks but no thanks.i'll stay somewhere else.
Comment from Hotel Management
Nov 25, 2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to read of what you witnessed in the parking lot of our hotel. I will be sharing your experience with our security staff to prevent your experience from being repeated. We do not condone this and thanks to you will be very vigilant so that this never happens again. Your feedback is extremely valuable to us and we thank you for your comments. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
1 out of 5
by A verified traveler

THIS PLACE SMELLS LIKE DEATH

Posted Oct 20, 2014
Pros: Location
Cons: smell was HORRIBLE, breakfast was granola bars, coffee was weak, room décor was depressing. UGH.
STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS STINKS
Comment from Hotel Management
Oct 27, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with our grab-and-go breakfast and the smell of our hotel. I will be reviewing your comments with our staff to ensure these issues are not repeated in the future. Thank you again for your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento, CA

Great location for exploring Marin County!

Posted Sep 29, 2014
Cons: My only complaint was not having a list of local restaurants/eateries, stores, etc. It would be MOST helpful and save staff time!
Location: Beaches, walking paths, San Francisco, scenic coastal drive on HWY 1, Muir Woods National Monument redwoods.
Our party of three spent two nights here exploring Marin County. Short drive to Muir Woods, Muir and Stinson Beaches and Golden Gate National Recreational Area. Nice walking paths with bay views for a stroll and exercise just a block away. The room was nice and clean, included a mini kitchen w/full size refrigerator, microwave. Hotel staff very friendly and helpful. Dog friendly too! I will definitely be back and recommend this location!
Comment from Hotel Management
Oct 8, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am so glad to read that the location of our hotel was so convenient for your needs, and that you enjoyed your stay with us. I am pleased to read that your room was clean and met your needs, and that our staff was friendly and helpful. Thank you very much for sharing your kind feedback. We would love to welcome you back in the future to provide you with another comfortable stay.
2 out of 5
by A verified traveler

Posted Sep 27, 2014
Cons: Clean it
The place needs a good cleanning. The room was not well vacuumed and hair remained from the previous guest in the bathroom. The elevators were dirty as well. Dust balls in the corners and ad signs in the elevators with graffitti but no ads. The place needs a complete going over.
Comment from Hotel Management
Oct 8, 2014 by Manager, Hotel Management
Thank you for taking the time to share comments about your stay. I am so sorry to read about the cleanliness issues in your room and in our common areas. I have scheduled an emergency meeting with the our housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
Recommended
for Families
by L Pfrom Washington DC

Bare Basics

Posted Sep 16, 2014 on Hotels.com
The hotel was clean, and the staff were all very nice. The exercise room was in disrepair, the door and bike were broken. The doorknob fell off while we were in there and there is no phone in the room. There was a business area but no ability to print during the whole length of our stay. Free breakfast is granola bars and instant oatmeal. There were no coffee shops or restaurants near the hotel at all. **This is obviously a drop in and sleep and that is it kind of hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Large and clean room

Posted Sep 15, 2014
Pros: It is conveniently located for me and the rooms are clean and roomy.
Cons: There isn't anything that needs any major changes.
Location: Bay West Ballroom is half a mile up the street. It is a nice place to dance socially and also take lessons.
I have stayed at Extended Stay in San Rafael multiple times. The rooms are large and clean. Facilities like the laundry room are conveniently organized and accessible. I stay at the San Rafael Extended Stay because it is close to Bay West Ballroom up the street and will stay again in the future.
Comment from Hotel Management
Sep 17, 2014 by Manager, Hotel Management
Thank you for taking the time in giving us your feedback regarding your recent stay with us. I am so pleased that you found your room to be spacious and clean. As well, I am glad to read that our laundry facility was convenient and easy to use. Thank you very much for sharing your feedback with us. We look forward to hosting you again in the future.
4 out of 5
Recommended
by A verified traveler

Comfy rooms

Posted Sep 9, 2014 on Hotels.com
Clean, spacious rooms. Kitchenette was great.
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. Learning that we accomplished our goal of providing you with a great experience is the best part of our job. Thank you again for your kind words. We look forward to welcoming you back again, hopefully in the near future.
3 out of 5
by A verified travelerfrom santa maria

Great staff, horrible bed

Posted Sep 5, 2014
Location was great, staff was amazing and amenities were so so. The bed and pillows were very uncomfortable, did not sleep very well and I can usually sleep anywhere. The shower was nice and the overall hotel very clean. I do t think I will stay there because of lack if sleep.
Comment from Hotel Management
Sep 20, 2014 by Manager, Hotel Management
I would like to thank you for telling us about your recent stay with us. I appreciate your kind comments about our staff and location; however, I do apologize that your bed was so uncomfortable. Your feedback on this comfort issue will be useful to us as we continually work to improve our hotel. Thank you very much for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Sep 2, 2014 on Hotels.com
Cleanliness of room. Front Desk was very professional and efficient.