Ratings based on 262 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Goodyear AZ

Nice Hotel

Posted Jul 21, 2014
Pros: Laundry room and large rooms.
Cons: Bed was very noisy. Coffee pots should be in the rooms.
Hotel is clean and well maintained. Laundry room is large with 4 washers and dryers. Staff was very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Nice and convenient

Posted Jul 18, 2014
Pros: Close to things
Cons: Offer more for breakfast.
Everything we needed was nice and close especially having Target right there!!!! Box spring was a bit noisy when just sitting on the bet though..... Breakfast was a disappointment however-not much there. We would stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln CA

Playing and hiking

Posted Jul 15, 2014
Pros: The full kitchen s major plus.
Cons: Better breakfeast..
Location: 10 min to all kind of state parks. 20 min to the mountain hiking area. 5 mins from down town night life and great food.
Nice place to stay. Friendly staff clean rooms. High price for what you get. Great location to do a million things..
Comment from Hotel Management
Jul 19, 2014 by Manager, Hotel Management
James - Thank you for taking the time to write a review of your stay with us. Learning that we accomplished our goal of providing you with excellent service is the best part of our job. We are equally proud that you found your room to be clean and comfortable; however, we are disappointed that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit for our guests that do not have time to cook in their fully equipped kitchens. We apologize that this left you unsatisfied, but are glad that you enjoyed your overall stay. We hope to see you again in the near future, thank you again.
2 out of 5
by A verified traveler from So. Cal.

Disappointing hotel beds.

Posted Jul 15, 2014
Pros: Hard to identify good attributes, but the hotel was clean.
Cons: Many areas could be improved, the beds, the towels and exchange, as well as a nonfunctioning elevator.
The hotel was just okay, but the beds were terrible. The beds were noisy and uncomfortable. The bed was so bad, my back hurt after my stay. Night shift staff was not very accommodating. The towels were flimsy and you had to personally exchange dirty towels to get clean towels.
Comment from Hotel Management
Jul 19, 2014 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience during your recent stay. We are glad that you found our hotel to be clean; however, we are sorry that you did not find your mattress to be comfortable. We will be inspecting our mattresses to make sure they are meeting our comfort standards. We also apologize that our towel exchange policy did not leave you pleased. We are a green hotel, this is the reason why we exchange our guests' towels; it also allows us to pass the savings on to our guests. For those guests interested, we do offer different programs in which we offer daily maid service. We are sorry that this was not explained to you at check-in. We will be working with our front desk staff to ensure that we are fully informing our guests of our available amenities. Thank you again for your feedback. We hope you will stay with us in the future so we can provide you with a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2014
My experience here was fantastic. I would definitely recommend it to anyone visiting the area. It's close to Mt. Tamapais and Muir Woods.
Comment from Hotel Management
Jul 11, 2014 by Manager, Hotel Management
Thank you for taking the time to provide us with your feedback. We are so pleased to hear that you had a fantastic stay and truly appreciate that you would recommend our hotel. We look forward to welcoming you back, hopefully in the very near future. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Laguna beach, CA

Posted Jul 4, 2014
Pros: Staff was pleasant and helpful
Cons: I would've loved a coffeemaker in my room
It was perfect for an overnight stay. I never needed the kitchen but there is one. Debbie at the front desk managed to check me in early. This is also a great freeway close location so it's easy if you need to get out and about. Close to downtown San Rafael and Terrapin Crossroads
Comment from Hotel Management
Jul 11, 2014 by Manager, Hotel Management
Lynn - Thank you for taking the time to give us your input. We are delighted to hear that we met our goal and provided you with a pleasant stay. We are proud of our staff, especially Debbie, for providing you with quality service. We apologize that you were not notified that our coffeemakers are at the front desk for each guest. We sanitize them for your protection and ensure that they are in working order. Thank you again for your review. We sincerely hope to see you again very soon.
3 out of 5
Recommended
for Everyone
by Paula from Los Angeles

Just o.k.

Posted May 27, 2014
All the staff were wonderfully friendly and helpful. The location is freeway close, but that's both a positive and a negative. Complementary "breakfast" was pretty much a joke, but the coffee was good and much appreciated. So, it was pretty much a mixed bag for me.
Comment from Hotel Management
May 29, 2014 by Manager, Hotel Management
Paula - Thank you for taking the time to tell us about your experience at our hotel. I am so glad that you liked the service our staff provided and our hotel's location. Still, I am unhappy to hear that our grab-and-go breakfast did not meet your expectations. It is designed to get you out the door on time. For this reason our rooms are equipped with a full kitchen which lets you eat whenever you want. Thank you again for being our guest. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by Melissa

Great quiet place. Alittle pricy though.

Posted May 27, 2014
Great view. Nice place to stay. Relaxing watching the boats travel by. Very peaceful stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, Ca

Descent place

Posted May 25, 2014
Pros: parking
Cons: breakfast bar
Location: good location
Forget about asking about bottle water, staff said there wasn't any...
Comment from Hotel Management
May 28, 2014 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience during your recent visit to our hotel. I am so glad that you liked the parking our hotel has to offer and our location. As for the water, I am sorry we did not have any bottles available at the front desk; however, they are offered in the vending machines. Thank you again. We look forward to having you as our guest again soon.
2 out of 5
by Ulli from SF Bay Area

Better than Motel 6,but $130 are too much for this

Posted May 19, 2014
Cons: New mattresses, warm water, sound insulation.
The mattresses are horrible, my back still hurts 2 days later. No warm water at any time. Very thin walls, you hear everything that is going on in the neighboring room.
Comment from Hotel Management
May 22, 2014 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience during your recent visit. I apologize for the issues you encountered with your mattress and lack of warm water during your stay. As well, I am sorry for the noise disturbance you encountered. Your comments will be very useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope that you will return to our hotel, or any of our other brand locations in the future.