Ratings based on 353 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Have realistic expectations

Posted Feb 23, 2015
Pros: Accessible location to SF, Berkeley and Marin. Free wifi
Cons: Dishes, Pool towels, equipment, TV's,
We needed to stay near Larkspur and Courtyard (with no breakfast) was a rip off. The dishes are NOT "Non stick" - so cooking was a disaster. Shower pressure is low, luke warm water and drains were slow. Outtake fan in bathrooms were filthy and in need of a super clean. Gym equipment is mostly broken. But worst part - is that the Expedia website (booking screen) says you can have a sleeper sofa and roll aways or cribs - but hotel says you cannot. TV is TINY and does NOT have In Room Movies - something you expect for an "Extended Stay".
2 out of 5
by A verified travelerfrom San Jose

Didn't get what i expected for 135.00

Posted Feb 23, 2015
Pros: Not much.
Cons: No Comments
Location: No much! i had to drive to the City.
This room was advertised as a suit with kitchen, the hotel didn't even have a wine opener, i asked for glasses and the front disk with a very heavy Spanish accent replied "no glasses only plastic glasses" terrible service and accommodation. also the elevator were very dirty and smelled like a chemistry terrible smoke smell.
2 out of 5
by A verified travelerfrom California

Maybe I should have sought out a better hotel

Posted Feb 18, 2015
Pros: not much its decent if your looking for a cheap quick place to stay that's it please don't book if your looking for scenes or comfort
Cons: a lot breakfast new beds better TVS less static would be nice more channels more products
Location: golden gate bridge san Francisco the beach etc
Front of the building great location is ok I would have loved to have a view with the san Rafael bridge but instead we were placed in front of a highway noise wise you could hear the highway but it was 50/50 depends on the person... the beds made noise a lot everytime anyone moved it was pretty loud spring noises... annoying at night. the bathroom was decent could have had more products. there was a fridge a stove top and a microwave but no dishes to use and no one at the front ever mentioned they could loan you some... so kinda a waste of space... breakfast was not what your thinking no coffe was available muffins in a bag oatmeal in a bag no milk granola bars on the go or fruit if your lucky... definetly lost me on this just showed how cheap they were.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but the gym is broken!

Posted Feb 12, 2015
EVERY single thing in the fitness room is broken. What the heek?
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Lincoln

Cheap!

Posted Feb 10, 2015
There are few options for state-rate hotels in Marin county.Because I had lived in an Extended Stay years back, I expected to have kitchen supplies in the kitchen, towels, coffee pot, flatware, dishes etc. Here ever item had to be requested at the desk. Reception and customer service were lacking. I was greeted by a person not looking at me but saying "I need your ID and credit card." I already had one in my hand but before I could get the second one out, he said again, "I need ID and credit card." It was difficult to not say "If you would look up at your customer, you would see that your second request was unnecessary and even rude."
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Extend A Stay America, San Rafael

Posted Jan 21, 2015
Large, clean room. Quiet. Staff helpful and very friendly. Nice alternative to expensive San Francisco hotels. Easy drive into SF. While this hotel is a bit shabby, for the price it is a fair deal.
1 out of 5
by A verified traveler

Terrible

Posted Jan 16, 2015
Just completely terrible Terrible Terrible Terrible Terrible Terrible Horrible
Comment from Hotel Management
Jan 27, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. I apologize that we did not meet your expectations during your stay with us. We continually work to improve our hotel, so thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the future.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Apple Valley, CA

Good place to stay in Marin

Posted Jan 12, 2015
Pros: Close to the office and friendly people.
Cons: More fitness equipment.
Location: San Francisco is either a bridge or a ferry boat ride away. Wine country is up North. Restaurants and shopping is very close.
This is a good hotel, no frills and at a very reasonable price. This is a self serve property for those who are staying in the area for a fair amount of time. All the normal facilities, quick breakast, fitness center, laundry are available. So far it has been a very good experience.
Comment from Hotel Management
Jan 21, 2015 by Manager, Hotel Management
Thank you for taking time in giving us your feedback regarding your recent stay with us. I am so glad to read that our hotel and amenities met your needs. It is great to know that you appreciated our location and that you found us to be a great value. I am proud that our staff provided you with friendly service. Thank you for sharing your experience with us. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Pleasant stay

Posted Dec 6, 2014
Pros: The location near stores, gas stations, and the Richmond Bridge.
Cons: Keep cooking utensils in the rooms.
Location: It's quiet, near a thoroughfare to access other streets to shop.
We prefer to stay at this location every time we visit San Rafael, CA.
Comment from Hotel Management
Dec 10, 2014 by Manager, Hotel Management
I would like to thank you for telling us about your recent visit to Extended Stay America San Rafael. We regret any inconvenience you might have experienced during your stay. We remove the dishes and utensils from every room upon check-out so they are thoroughly cleaned and sterilized. In future, simply notify the front desk of whatever you require and we will make sure it is brought to your room! Your feedback is extremely valuable to us and we thank you for your positive comments. We are looking forward to welcoming you back to our hotel.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2014 on Hotels.com