Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Large and clean room

Posted Sep 15, 2014
Pros: It is conveniently located for me and the rooms are clean and roomy.
Cons: There isn't anything that needs any major changes.
Location: Bay West Ballroom is half a mile up the street. It is a nice place to dance socially and also take lessons.
I have stayed at Extended Stay in San Rafael multiple times. The rooms are large and clean. Facilities like the laundry room are conveniently organized and accessible. I stay at the San Rafael Extended Stay because it is close to Bay West Ballroom up the street and will stay again in the future.
Comment from Hotel Management
Sep 17, 2014 by Manager, Hotel Management
Thank you for taking the time in giving us your feedback regarding your recent stay with us. I am so pleased that you found your room to be spacious and clean. As well, I am glad to read that our laundry facility was convenient and easy to use. Thank you very much for sharing your feedback with us. We look forward to hosting you again in the future.
3 out of 5
by A verified traveler from santa maria

Great staff, horrible bed

Posted Sep 5, 2014
Location was great, staff was amazing and amenities were so so. The bed and pillows were very uncomfortable, did not sleep very well and I can usually sleep anywhere. The shower was nice and the overall hotel very clean. I do t think I will stay there because of lack if sleep.
Comment from Hotel Management
Sep 20, 2014 by Manager, Hotel Management
I would like to thank you for telling us about your recent stay with us. I appreciate your kind comments about our staff and location; however, I do apologize that your bed was so uncomfortable. Your feedback on this comfort issue will be useful to us as we continually work to improve our hotel. Thank you very much for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from brownsville, tx

Great room

Posted Aug 19, 2014
Very clean, cozy, room very complete close to everything.
Comment from Hotel Management
Aug 21, 2014 by Manager, Hotel Management
Thank you for taking the time in giving us your feedback regarding your recent visit to to our hotel. We are pleased to read that we were able to provide you with a clean and cozy room at a convenient location. Thank you so much for your positive review. We look forward to seeing you again in the very near future. Thank you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Great staff, Good location, save $$ with kitchen

Posted Aug 16, 2014
Pros: Staff was extremely helpful - one employee in particular would drop everything to help with little things like printing out directions.
Cons: Facilities could be a little nicer,but ESA Hotels are what they are. As a chain, I don't think ESA hotels are as nice as some others.
Location: Good base for exploring Muir Woods, Point Reyes, & San Francisco.
Good place to stay for exploring Marin County and San Francisco. Not the nicest hotel in the world, but it was a good base for 3-4 days and I would have no reservations going back. This was our best price point option in the area, but it is over priced, as is almost all of California. The kitchenette allowed us to use this an alternative to renting a house on VRBO.
3 out of 5
Recommended
for Everyone
by A verified traveler from near Palm Springs, CA.

Staff & room were nice however--- NO WATER PRESURE

Posted Aug 10, 2014
Pros: Friendly staff...
Cons: Water pressure in shower!
Location: Walked the streets of San Rafael. Charming little town, lots of neat little shops & great, cute little eating places.
The Staff was very friendly, lobby friendly & clean. The room was clean, nothing fancy but functional. However, by far the WORSE THING WAS NO WATER PRESSURE IN THE SHOWER. Also bring your own shampo & conditioner -- as the product they provide is horrible. Coffee with the Continental breakfast is good!
5 out of 5
Recommended
for Everyone
by A verified traveler

Vacation at SF

Posted Aug 8, 2014
Just what we expected, a nice and comfortable stay! The nice lady, Debbie was very accommodating. We're going back to that hotel again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Goodyear AZ

Nice Hotel

Posted Jul 21, 2014
Pros: Laundry room and large rooms.
Cons: Bed was very noisy. Coffee pots should be in the rooms.
Hotel is clean and well maintained. Laundry room is large with 4 washers and dryers. Staff was very friendly and helpful.
Comment from Hotel Management
Jul 22, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am pleased to read your remarks about our friendly staff and convenient laundry room. However, I do apologize that your bed was noisy and that your room did not meet all of your needs. Your feedback will be helpful to us as we continually work to improve our hotel. Thank you again for your feedback. We would love to have you stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego ca.

Great for one night stay

Posted Jul 20, 2014
Location: Location was to far for my self and no rest. close by
Need to clean the vents on the bathroom , call front desk ask about drinking water, the person said drink from the faucet ok to drink, we don't. Supply bottle water. The add from expedia said Bottle water in the room, nice stay for one night.
Comment from Hotel Management
Jul 26, 2014 by Manager, Hotel Management
Guillermo - Thank you for taking the time to tell us about your experience at our hotel. I do apologize for the cleanliness issues with your bathroom vents. I can assure you that I will be discussing your comments with my housekeeping staff to ensure that your experience is not repeated. As well, I do apologize that your room did not meet your expectations and that we did not provide bottled water. Your feedback is helpful to us as we continually work to improve our hotel. Thank you again for your review. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Nice and convenient

Posted Jul 18, 2014
Pros: Close to things
Cons: Offer more for breakfast.
Everything we needed was nice and close especially having Target right there!!!! Box spring was a bit noisy when just sitting on the bet though..... Breakfast was a disappointment however-not much there. We would stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln CA

Playing and hiking

Posted Jul 15, 2014
Pros: The full kitchen s major plus.
Cons: Better breakfeast..
Location: 10 min to all kind of state parks. 20 min to the mountain hiking area. 5 mins from down town night life and great food.
Nice place to stay. Friendly staff clean rooms. High price for what you get. Great location to do a million things..
Comment from Hotel Management
Jul 19, 2014 by Manager, Hotel Management
James - Thank you for taking the time to write a review of your stay with us. Learning that we accomplished our goal of providing you with excellent service is the best part of our job. We are equally proud that you found your room to be clean and comfortable; however, we are disappointed that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit for our guests that do not have time to cook in their fully equipped kitchens. We apologize that this left you unsatisfied, but are glad that you enjoyed your overall stay. We hope to see you again in the near future, thank you again.