Ratings based on 832 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
Room was clean and accommodating. Nice pool and breakfast. Fitness room wasn't the best but staff was awesome.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Slow service

Posted Jul 18, 2014
Cons: service
The service is super slow here. It took 4 calls to get a roll-away bed at night and this is after requesting it in the morning. It also took 30 min for extra towels.
1 out of 5
by A verified traveler

Awful Experience!

Posted Jul 15, 2014
Pros: Absolutely Nothing
Cons: Up-grade your hotel rooms and furniture. Great improvement needed on your housekeeping side, awful.
Location: Internet
When you first walk into the hotel, it looks like it's going to be really nice. I had to be asked to change rooms twice. The first room looked disgusting. It wasn't cleaned well, hair on the bed, stain on my pillow. I immediately asked for another room. The second room, the chair in the room was stained, more hair on my bed, and cobb webs in the window seals!! I will NEVER stay there again and because of this experience, I will never stay at ANY Sheraton hotel.
3 out of 5
by A verified traveler

Posted Jul 1, 2014
Cons: AC was old and loud. Room was decent, but not what I would expect for over $200 a night.
The bed was comfortable, but the AC was so loud we shut if off even though the room was a little warm. Not quite what I would expect for over $200 a night.
4 out of 5
Recommended
for Everyone
by A verified traveler

A stay

Posted Jul 1, 2014
Only issue was that the room did not have a refrigerator
3 out of 5
by A verified traveler from San Jose, CA

Front desk staff need training

Posted Jun 9, 2014
Pros: The room was comfortable but unexceptional.
Cons: The cold, grudging attitude of the front desk employees!
I reserved a std room with two beds for the night before the Dipsea race in Mill Valley. Upon arrival, it was noted that I had made the reservation through Expedia, and was then informed there would be an extra $10 charge to have a room with two beds. I pointed out that I had reserved a room with two beds. After consulting with another employee, the woman behind the counter ceded that "they would waive the fee this time." Really? They make an error, and then pretend they are doing the customer a favor. When I inquired about late check out, so that my son could return to the room for a shower, we were told that any stay past 1:30 pm would be charged half a day's rate (or approx. $90). On a Sunday afternoon? I understand that this may be Sheraton policy, but given that the race was the reason for the visit, and that many runners were staying there, I think the staff should show more flexibility. And a better attitude.
5 out of 5
Recommended
for Families
by A verified traveler

Great hotel

Posted Jun 8, 2014
Pros: Easy to find, beautiful, clean, nice feel.
Loved the pool and hot tub with fireplace, beautiful rooms, great decor. The real books in the lobby were a great touch. Our family liked this hotel the best of all during a week of different hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Sonoma, Napa and Muir woods

Posted Jun 4, 2014
Nice hotel close to Muir woods and wine country. With Google maps easy to navigate around. The hotel Beds were very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Business - Marin Home Show

Posted Jun 4, 2014
I have stayed there many times over the past 15 years and it is a conveniently located for my attending the Home Show just down the street. Great room, breakfast, and close by parking. I would endorse this Hotel for anyone planning to visit the San Rafael area.
5 out of 5
Recommended
for Everyone
by Ross from Brisbane. Australia.

My first visit to San Rafael

Posted Jun 3, 2014
We attended a post-wedding party nearby. The hotel was perfect.