Ratings based on 29 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by Margaret Blackfrom Australia - QLD - Brisbane

Posted Sep 18, 2014
Pros: Bath tub and the underfloor heating in bathroom
4 out of 5
by Paul Fergusonfrom New Zealand - Marlborough

Posted Jul 18, 2014
Pros: The bath!
Cons: Bright street light
Location: Close to everything
Facilities: Above average; Value: Acceptable price; Service: Courteous; Cleanliness: Immaculate;
5 out of 5
by Odette Mourtosfrom Australia - NSW - Regional NSW

Posted Jul 6, 2014
Pros: Attention to detail was impeccable - faultless
Cons: Not being able to stay longer
Location: Perfect
Facilities: Top class; Service: Outstanding, Personal; Cleanliness: Immaculate;
5 out of 5
by Rosemary Caseyfrom New Zealand - Wellington

Posted May 6, 2014
Pros: Willingness to go the extra mile by owner/manager e.g. helping with luggage up stairs yummy muffins, great breakfast
Cons: Probably the cost but wanted something special and got it.
Location: Close to everything, Good views
Facilities: Modern, Above average; Value: Expensive but worth it.; Service: Go the extra mile; Cleanliness: Pristine; We arrived late and tired, requesting dinner in our room Although this is not normal practice our wish was granted and we had a lovely meal delivered
5 out of 5
by holly westermanfrom New Zealand - Auckland

Posted Mar 26, 2014
Pros: Beautiful decor
Cons: We only staued a night but had we stayed longer I think that having no proper shower would be annoying
Location: right by everything
Facilities: Good;
Comment from Hotel Management
Mar 26, 2014
Hello Holly, thank you for your review we are glad you enjoyed your stay. We have thought about taking out the bath downstairs and replacing it with a shower but as our two suites upstairs have showers we haven't. When we take out our restaurant we will make sure the new suites have showers. We hope you enjoy the rest of your trip and value your feedback. Kind Regards Juliearna
5 out of 5
by LLfrom Melbourne, Australia

Very friendly service

Posted Mar 7, 2014 on Hotels.com
Fantastic stay, we were upgraded to a suite which was amazing!
4 out of 5
by Peter MacKenziefrom New Zealand - Wellington

Posted Feb 18, 2014
Pros: Space
Cons: Value, lack of instructions on arrival re key, entry, departure
Comment from Hotel Management
Feb 18, 2014
Hello Peter Im glad you enjoyed your stay I a sorry that you weren't given instruction off our key system just to let other's know there is one key which works your accommodation door and entry door one key works both doors. Hope you both had a wonderful trip in New Zealand. Kind Regards Juliearna
4 out of 5
by Dave Blythfrom New Zealand

Posted Dec 12, 2013
Pros: Nice view of harbour, fairly nice decor and spacious room.
Cons: Noisy
Location: Wonderful, New Zealand
Facilities: Fair; Value: Acceptable price; Service: Friendly; Cleanliness: Spick and span;
Comment from Hotel Management
Dec 12, 2013
Hello Kate I am sorry you found the suite to be noisy and as we do not know which suite you are in can not address the problem. Kind regards Juliearna
4 out of 5
by Somerford TEAGLEfrom New Zealand - Wellington

Posted Dec 5, 2013
Pros: Very comfortable bed
Cons: Too cluttered and fussy, rattling windows and kettle in hallway!
Value: Over-priced; Seem to be trying hard but quality did not justify the high tariff
Comment from Hotel Management
Dec 5, 2013
Hello We are sorry you found Escape to be to cluttered & fussy. Most love our d??cor. We have gone though all our prices and they are heavily discounted. We did have a kettle not wok for one week but this was explained to all customers. If some thing was rattling please let us know as we ask everyone if they had a good sleep and no one has mentioned anything. We are an old bank so would like to know if there are any problems. Kind Regards Juliearna Kavanagh
4 out of 5
by Ian Hollinsfrom New Zealand - Wellington

Posted Nov 18, 2013
Cons: A bit tired, not hot water on 2nd day, advertising casual rates much cheaper than available on web
Location: New Zealand
Comment from Hotel Management
Nov 18, 2013
Hello Mr Hollins We are sorry you rated our value so lowly, your rate was discounted by $100 per night and our walk in rate is a non booked rate as we only have three suites s if someone walk off the street on the night then yes it is discounted. Kind Regards Juliearna